Hotels in Medan

The air conditioner in room 804 was not working properly the air coming out is not cold enough.

Although it's an old hotel but my guest from Korea loves it because of convenient and strategic location. Maybe need to do some renovations at the outside of the hotel in the future.

My first impression when I arrived to hotel was not good, this hotel has big lobby but didn't provide enough waiting area to check in and there was a lot of people sat on floor with their goods because this worst management. The next day during my stay, there was 2 out of 3 lift that operated, but it was not explained why the one lift was off, when I wanna had my breakfast I had to wait for so long, it took me almost 30 minutes so I decided to used emergency stairs/exit, and when I ask to the staff they gave a rude answer. Not only about the lift but also about restaurant (breakfast) management, I didn't know if it was high season or not but the restaurant was very overload and chaos but the staff didn't help the guess, the staff was rude and not friendly, I didn't finished yet had my breakfast but they took my meals without confirmation. I also found out some dirtiness on toilet floor. It was very bad experience for this 4 stars hotel.

I'm staying at the grand deluxe room, I was expecting a private balcony over looking the pool and I booked two rooms for 3 nights. It was a great room with a great view at the pool, however I was very disturbed with the sound from kitchen exhaust. It made a very loud humming sound and huge vibration and I couldn't sleep. I called the reception and they sent an engineer to help with the issue, he acknowledged that the sound coming exhaust. Don't get me wrong the staffs were quite helpful and they actually allocated me to another room by the pool and the engineer actually switched off the exhaust for the rest of the night. The following day, I was moved to similar room (grand deluxe) on the opposite side as I requested (another appreciation for the hotel staff) with no issue. However, whenever you are at the balcony, the sound of the exhaust was so loud you can not really enjoy your time there. So overall, hotel staff ok, but the hotel should really think to solve the kitchen exhaust problem.

Icha (female) the staff in charge to collect vouchers for breakfast on January 1st 2023 was very unprofessional. She blames my wife for not receiving vouchers breakfast my wife already explained that our room has been included with breakfast and we had it yesterday properly but she still forced her to go down first to reception to pick it up. After 20 minutes process finally they manage to issue vouchers but situations getting worse because Butter for bread and water not available, my brother asked for a cappuccino and they give just normal white coffee like the one on the street because the normal machine was not provided at ballroom. Hotels moved breakfast venue to ballroom but the preparation was very bad. I finally have to leave no proper breakfast at all. Martin the restaurant staff was caring and trying to recover the situation but unfortunately it 's was too later and we all had been very upset because it was the last day to stay and we had to catch up our flight to airport. We ask to speak to hotel manager but seems none aware. None give apologies upon check out. I show there was one leader probably with white uniform probably the executive chefs, but he doesn't care about us. Unbelievable for Marriott Medan Management is very poor. Very unprofessional.

Clean, CS helpful, variety breakfast choices.

Good hotel. But very strict on check out time. Wants guest to leave the room check out by 12.30pm. Late by 10 mibs will be charged penalty. There is no spoon to stir coffee in the room. No face tissues provided for a boutuque hotel. Yuk. Good breakfast. Good service. Clean room. But room a little stuffy. TV broadcast reception is poor. Need to chk problem.

Overall stay was good. Keep it up guys.