Emerald Garden International Hotel

Hotels
Online Check-In Available
8,5
/10
Very Good
6.789 reviews

What Guests Say About Their Stay

Room Space (113)
Distance To City Center (112)
Bedroom (109)
Ambiance (102)

E***a

10,0
/ 10
The best!! Next time I'm in Medan, I'll definitely stay here again. All the facilities are absolutely top-notch. Super comfortable, super clean, and the rooms are soundproof, ensuring privacy and comfort.
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Anelia R.

10,0
/ 10
Been here twice... Highly recommended, clean, beautiful swimming pool, clean and comfortable rooms, friendly staff, additional prices for the restaurant are appropriate, the menu is varied and delicious... Legendary Hotel with a very homey vibe... Will come back again and again.
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Raden P.

10,0
/ 10
Recommendation, a 4-star hotel, all staff are friendly + service, makes you feel at home. Special thank you for FO department.
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Wijanarko

9,7
/ 10
Comfortable, friendly and helpful staff, spacious and clean rooms, strategic location, close to Pertamina Mosque so it is easy for those who want to perform congregational prayers especially at dawn. The atmosphere around the hotel is also comfortable. If you are hungry in the middle of the night, ordering by GoFood or Shopee Food is easy and comfortable... Recommended for families or business trips.. 👌🏻
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Aprianto S.

10,0
/ 10
Great, this hotel is good in all criteria and is very close to the city center and is very clean and the service is good. Want to stay here because this is just a friend's order who is staying.
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In the Area
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Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Hotel Emerald Garden Emerald Garden International Hotel is a hotel is located at West Medan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Emerald Garden International Hotel

Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235
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Lobby Emerald Garden International Hotel
Exterior 2 Emerald Garden International Hotel

Discover More About Emerald Garden International Hotel

About Hotel Emerald Garden

Welcome to Hotel Emerald Garden, a serene oasis nestled in the heart of North Sumatra. This charming hotel is designed to provide guests with a perfect blend of comfort, luxury, and nature. Surrounded by lush greenery and vibrant gardens, Hotel Emerald Garden offers a tranquil escape from the hustle and bustle of everyday life. Whether you are traveling for business or leisure, this hotel caters to all your needs with its exceptional services and facilities.

Hotel Emerald Garden boasts a variety of well-appointed rooms and suites, each designed with your comfort in mind. The rooms are spacious, elegantly furnished, and equipped with modern amenities, ensuring a relaxing stay. Guests can enjoy stunning views of the gardens or the surrounding landscape, making every moment spent in your room a delightful experience.

One of the standout features of Hotel Emerald Garden is its commitment to sustainability. The hotel has implemented eco-friendly practices, such as using solar energy and promoting recycling, making it a responsible choice for environmentally-conscious travelers. The staff is dedicated to providing personalized service, ensuring that every guest feels valued and cared for during their stay.

In addition to its comfortable accommodations, Hotel Emerald Garden offers a range of facilities to enhance your experience. Guests can indulge in delicious meals at the on-site restaurant, which serves a variety of local and international dishes made from fresh, locally-sourced ingredients. For those looking to unwind, the hotel features a beautiful swimming pool surrounded by lush gardens, perfect for soaking up the sun or enjoying a refreshing dip.

For business travelers, Hotel Emerald Garden provides well-equipped meeting rooms and event spaces, making it an ideal venue for conferences, seminars, and other corporate events. The hotel’s strategic location also makes it easy to access various attractions and activities in the area, ensuring that you can make the most of your stay in North Sumatra.

Why You Should Stay at Hotel Emerald Garden

Choosing Hotel Emerald Garden for your stay in North Sumatra means opting for a unique experience that combines comfort, luxury, and sustainability. The hotel’s prime location allows easy access to local attractions, while its tranquil environment provides a peaceful retreat after a day of exploration. With exceptional service, modern amenities, and a commitment to eco-friendly practices, Hotel Emerald Garden is the perfect choice for travelers seeking a memorable getaway.

Best Time to Stay at Hotel Emerald Garden

The best time to visit Hotel Emerald Garden is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder seasons of April and October, when the crowds are thinner, and you can enjoy a more relaxed atmosphere.

Transportation and Accessibility

Access to the Airport

Hotel Emerald Garden is conveniently located just a short drive from the nearest airport, Kualanamu International Airport (KNO). The airport is approximately 40 kilometers away, and guests can easily reach the hotel via taxi or shuttle service. The journey takes around 45 minutes, allowing you to settle in and start your vacation without any hassle.

Public Transportation

For those who prefer public transportation, there are several options available near Hotel Emerald Garden. Local buses and minibusses operate regularly, providing an affordable way to explore the surrounding areas. Additionally, ride-hailing services are widely available, making it easy to get around without the need for a rental car. The hotel staff can also assist you in arranging transportation to popular attractions and destinations.

Unique Facilities at Hotel Emerald Garden

1. Lush Garden Spaces

One of the most appealing aspects of Hotel Emerald Garden is its beautifully landscaped gardens. Guests can stroll through the vibrant flora, relax on benches, or simply enjoy the peaceful ambiance. The gardens provide a perfect backdrop for photos and a serene environment for meditation or yoga.

2. Outdoor Swimming Pool

The outdoor swimming pool at Hotel Emerald Garden is a highlight for many guests. Surrounded by tropical plants and comfortable loungers, it’s the perfect spot to unwind after a day of exploring. Whether you want to take a refreshing dip or soak up the sun with a good book, the pool area is designed for relaxation.

3. On-Site Restaurant

The on-site restaurant at Hotel Emerald Garden offers a delightful dining experience. Guests can enjoy a diverse menu featuring local and international cuisine, all prepared with fresh ingredients. The restaurant’s cozy atmosphere and attentive service make it a great place to enjoy meals with family or friends.

Nearby Attractions at Hotel Emerald Garden

1. Lake Toba

Lake Toba, one of Indonesia's most famous natural wonders, is located approximately 170 kilometers from Hotel Emerald Garden. This stunning volcanic lake is the largest in Southeast Asia and offers breathtaking views, water sports, and cultural experiences. Visitors can explore the nearby Samosir Island, known for its Batak culture and traditional villages.

2. Bukit Lawang

Located about 90 kilometers from the hotel, Bukit Lawang is a gateway to the Gunung Leuser National Park, home to the critically endangered Sumatran orangutan. Visitors can embark on jungle treks, river tubing, and wildlife spotting tours, making it a must-visit for nature lovers and adventure seekers.

3. Medan Grand Mosque

The Medan Grand Mosque, situated around 20 kilometers from Hotel Emerald Garden, is an architectural marvel and one of the largest mosques in Indonesia. Visitors can admire its stunning design, take part in guided tours, and learn about the local Islamic culture.

4. Maimun Palace

Maimun Palace, located just 25 kilometers from the hotel, is a historical site that showcases the rich heritage of the Deli Sultanate. The palace features beautiful architecture and offers guided tours that provide insight into the history and culture of the region.

5. Taman Simalem Resort

Approximately 60 kilometers from Hotel Emerald Garden, Taman Simalem Resort is a beautiful destination for outdoor enthusiasts. The resort offers various activities, including hiking, cycling, and fruit picking, all set against the backdrop of stunning landscapes and fresh mountain air.

6. Sipiso-Piso Waterfall

Sipiso-Piso Waterfall, located about 80 kilometers from the hotel, is one of the tallest waterfalls in Indonesia. Visitors can hike to the base of the waterfall for a closer look and enjoy the surrounding natural beauty. It’s a perfect spot for photography and picnicking.

7. Berastagi

Berastagi, a charming hill town located around 70 kilometers from Hotel Emerald Garden, is known for its cool climate and stunning views of Mount Sinabung and Mount Sibayak. Visitors can explore local markets, enjoy fresh produce, and take part in outdoor activities such as hiking and hot springs visits.

8. Tangkahan

Tangkahan, approximately 100 kilometers from the hotel, is a hidden gem known for its natural hot springs and eco-tourism activities. Visitors can enjoy river tubing, jungle trekking, and even visit an elephant sanctuary, making it a great destination for families and adventure seekers.

9. Great Mosque of Medan

Another architectural wonder, the Great Mosque of Medan, is located about 20 kilometers from Hotel Emerald Garden. This mosque is known for its stunning blend of Middle Eastern and local architectural styles. Visitors are welcome to explore the mosque and learn about its significance in the community.

10. Taman Alam Lumbini

Taman Alam Lumbini, situated around 60 kilometers from the hotel, is a beautiful park featuring a replica of the Shwedagon Pagoda in Myanmar. The park is a peaceful retreat for visitors looking to relax and enjoy nature, with walking paths and scenic views of the surrounding hills.

Tips and Tricks for Staying at Hotel Emerald Garden

Tips During Your Stay

To make the most of your stay at Hotel Emerald Garden, consider these tips: always check the hotel’s website for special promotions, and don’t hesitate to ask the staff for recommendations on local attractions and dining options. Additionally, take advantage of the hotel’s shuttle service to explore nearby areas without the hassle of transportation.

Tips for Enjoying Hotel Facilities

Make sure to explore all the facilities Hotel Emerald Garden has to offer. Spend some time at the swimming pool, enjoy a meal at the restaurant, and take a leisurely stroll through the gardens. If you’re traveling with family, check out any family-friendly activities or events organized by the hotel during your stay.

Why Book Hotel Emerald Garden on Traveloka

Extensive Accommodation Options

When you book Hotel Emerald Garden through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget more effectively. Additionally, with the PayLater feature, you can enjoy your stay now and pay later, making it easier to plan your trip without financial stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you book more stays, you can elevate your Traveloka Priority level, unlocking exclusive discounts and offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Hotel Emerald Garden. These reviews provide valuable insights into the hotel’s services, facilities, and overall guest experiences, helping you make an informed decision when booking your stay.

With all these advantages, there’s no reason not to choose Hotel Emerald Garden as your accommodation in North Sumatra. Booking hotel now via Traveloka and enjoy an unforgettable vacation experience!

All facilities in Emerald Garden International Hotel

Bar, Cafe and Lounge Emerald Garden International Hotel
Bar, Cafe and Lounge
Swimming Pool Emerald Garden International Hotel
Swimming Pool
Entertainment Facility Emerald Garden International Hotel
Entertainment Facility
Fitness Center Emerald Garden International Hotel
Fitness Center
Functional Hall Emerald Garden International Hotel
Functional Hall

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Refrigerator
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

Things to Do

  • Fitness center
  • Massage
  • Sauna

Business Facilities

  • Meeting facilities
  • Photocopier

Nearby Facilities

  • ATM/Banking
  • Shops

Transportation

  • Car rental

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Emerald Garden International Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Smoking

Smoking is allowed only in the designated smoking area.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Emerald Garden International Hotel
158
Number of floors in Emerald Garden International Hotel
9
Another facilities in Emerald Garden International Hotel
Coffee/tea in lobby, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Emerald Garden International Hotel

What are available facilities at Emerald Garden International Hotel?
There are top facilites at Emerald Garden International Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Emerald Garden International Hotel?
The standard check-in time at Emerald Garden International Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Emerald Garden International Hotel provide breakfast?
Yes, Emerald Garden International Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Emerald Garden International Hotel?
Emerald Garden International Hotel is a 4.0-star hotel.
How many floors does Emerald Garden International Hotel have?
Emerald Garden International Hotel has 9 floors.
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More Reviews from Other Guests in Emerald Garden International Hotel

8,5
Very Good
From 6.789 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,7

Meal

8,5

Location

8,7

Service and Facilites

8,6

People often mention about Emerald Garden International Hotel
All
Distance to City Center (76)
Staff Friendliness (76)
Room Space (75)
Bedroom (75)
Ambiance (72)
Bathroom (72)
Hotel Area (67)
Taste (59)
Family Friendly (58)
Wifi (58)
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Traveler Reviews Emerald Garden International Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
Really nice hotel to stay... Really enjoyed the trip.
Find this review helpful?
I***n
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 day(s) ago
Good location and food with room
Find this review helpful?
A***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The swimming pool is nice, the sauna room is functional, the fitness is clean and tidy, the hotel is very suitable for those of you who like sportainment.
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Verified Traveler
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
The staff was quite friendly and very helpful during check-in and check-out. The room was quite nice with adequate lighting, and the Wi-Fi connection was good and not slow. The bathroom was also clean and free of insects.
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R***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 week(s) ago
The location is close to everything. It's also close to the mall.
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E***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The best!! Next time I'm in Medan, I'll definitely stay here again. All the facilities are absolutely top-notch. Super comfortable, super clean, and the rooms are soundproof, ensuring privacy and comfort.
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d***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Everything is good without exception
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T***a
icon-origin-TRAVELOKA
9,0
/10
Reviewed 6 week(s) ago
Just a suggestion for those who want to order, don't order the expensive ones, just the cheapest ones. I've ordered expensive ones around 700 but they don't match the ones in the photos. It's good to order the ones that are 400 thousand, don't waste money, the room is the same.
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arif r.
icon-origin-TRAVELOKA
5,8
/10
Reviewed 6 week(s) ago
Even though I booked with breakfast, small children had to pay extra. This is different from other five-star hotels I've stayed at.
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Rasida S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Hotel staff is friendly and responsive, swimming pool is well maintained, easy access
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Anelia R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Been here twice... Highly recommended, clean, beautiful swimming pool, clean and comfortable rooms, friendly staff, additional prices for the restaurant are appropriate, the menu is varied and delicious... Legendary Hotel with a very homey vibe... Will come back again and again.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Comfortable & nice hotel to stay
Find this review helpful?
C***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7,6
/10
Reviewed 11 week(s) ago
The staff was friendly, even the security, but what was quite regrettable was when I checked in. I arrived at 4 and when I arrived at the reception, my room was not ready, even though I deliberately arrived a little late so that if I arrived I could just go to the room without having to wait long. The staff said they were still double checking and I was told to wait and would be called later. I waited for about half an hour before I approached the officer from earlier. Then my key was given to me without any apology from him even though I waited quite a long time, but overall the service was good, the only minus was the receptionist.
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4 people find it helpful
Accommodation's Reply
23 Feb 2026
Dear Our Guest We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
f***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly, the hotel is clean.
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Verified Traveler
icon-origin-TRAVELOKA
8,7
/10
Reviewed 14 week(s) ago
it is danger to walk to the depth of the pool and the shape of the pool is not good
Find this review helpful?
Biasna
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
Hopefully, we will continue to improve in terms of service, security, cleanliness, food presentation, menu variety, and speed and accuracy in serving at the front office.
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F***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
Everything is great and fun
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1 people find it helpful
A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
We stayed here to take refuge during the big flood in November.
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1 people find it helpful
H***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
Recommended, the kids want to stay here again.
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2 people find it helpful
Profile Picture
Muhammad R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 22 week(s) ago
It was very easy and the staff were very friendly and helpful.
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Number of reviews per page
20
40

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Exterior 4 Emerald Garden International Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,5
Very Good
From 6.789 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,7

Meal

8,5

Location

8,7

Service and Facilites

8,6

People often mention about Emerald Garden International Hotel
All
Distance to City Center (76)
Staff Friendliness (76)
Room Space (75)
Bedroom (75)
Ambiance (72)
Bathroom (72)
Hotel Area (67)
Taste (59)
Family Friendly (58)
Wifi (58)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Emerald Garden International Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
Really nice hotel to stay... Really enjoyed the trip.
Find this review helpful?
I***n
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 day(s) ago
Good location and food with room
Find this review helpful?
A***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The swimming pool is nice, the sauna room is functional, the fitness is clean and tidy, the hotel is very suitable for those of you who like sportainment.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
The staff was quite friendly and very helpful during check-in and check-out. The room was quite nice with adequate lighting, and the Wi-Fi connection was good and not slow. The bathroom was also clean and free of insects.
Translated by Google Icon
See original
Find this review helpful?
R***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 week(s) ago
The location is close to everything. It's also close to the mall.
Translated by Google Icon
See original
Find this review helpful?
E***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The best!! Next time I'm in Medan, I'll definitely stay here again. All the facilities are absolutely top-notch. Super comfortable, super clean, and the rooms are soundproof, ensuring privacy and comfort.
Translated by Google Icon
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Find this review helpful?
d***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Everything is good without exception
Translated by Google Icon
See original
Find this review helpful?
T***a
icon-origin-TRAVELOKA
9,0
/10
Reviewed 6 week(s) ago
Just a suggestion for those who want to order, don't order the expensive ones, just the cheapest ones. I've ordered expensive ones around 700 but they don't match the ones in the photos. It's good to order the ones that are 400 thousand, don't waste money, the room is the same.
Translated by Google Icon
See original
Find this review helpful?
arif r.
icon-origin-TRAVELOKA
5,8
/10
Reviewed 6 week(s) ago
Even though I booked with breakfast, small children had to pay extra. This is different from other five-star hotels I've stayed at.
Translated by Google Icon
See original
Find this review helpful?
Rasida S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Hotel staff is friendly and responsive, swimming pool is well maintained, easy access
Translated by Google Icon
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Find this review helpful?
Anelia R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Been here twice... Highly recommended, clean, beautiful swimming pool, clean and comfortable rooms, friendly staff, additional prices for the restaurant are appropriate, the menu is varied and delicious... Legendary Hotel with a very homey vibe... Will come back again and again.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Comfortable & nice hotel to stay
Find this review helpful?
C***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7,6
/10
Reviewed 11 week(s) ago
The staff was friendly, even the security, but what was quite regrettable was when I checked in. I arrived at 4 and when I arrived at the reception, my room was not ready, even though I deliberately arrived a little late so that if I arrived I could just go to the room without having to wait long. The staff said they were still double checking and I was told to wait and would be called later. I waited for about half an hour before I approached the officer from earlier. Then my key was given to me without any apology from him even though I waited quite a long time, but overall the service was good, the only minus was the receptionist.
Read More
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
23 Feb 2026
Dear Our Guest We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
f***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly, the hotel is clean.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
8,7
/10
Reviewed 14 week(s) ago
it is danger to walk to the depth of the pool and the shape of the pool is not good
Find this review helpful?
Biasna
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
Hopefully, we will continue to improve in terms of service, security, cleanliness, food presentation, menu variety, and speed and accuracy in serving at the front office.
Translated by Google Icon
See original
Find this review helpful?
F***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
Everything is great and fun
Translated by Google Icon
See original
1 people find it helpful
A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
We stayed here to take refuge during the big flood in November.
Translated by Google Icon
See original
1 people find it helpful
H***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
Recommended, the kids want to stay here again.
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
Muhammad R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 22 week(s) ago
It was very easy and the staff were very friendly and helpful.
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