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Luxury Hotels in Serang City Center, Serang

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Sat, 09 Dec 2023
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SWIMMING_POOL Horison Ultima Ratu Serang

Horison Ultima Ratu Serang

Serang City Center, Serang
(3482 Reviews)
Spend night in this hotel with my family, all experiences is wonderful. If you want a feel great hospitality service in downtown Serang (Banten Province capitol), you should come to this hotel. Starting from security, doorman, front office, they welcome you with warm greeting. No need to worries for healthy protocol, this hotel follow the rules. I have to mention Mr. Nurman from reception, he follow up my request regarding hot water issue immediately without any reasons. And also Ms. Intan & Ms. Sofia, always greet me by name during my stay, which is amazing. A lot of variety of food during breakfast, one of the best selling point from this hotel, and f&b crew is very attentive to the guest. From the greeter who registers (sorry Miss, really forget your name), food stall crew, service crew, they go extra mile to give the best service to the guest. Swimming pool, gym & spa also available in this hotel. Definitely will comeback to this hotel & highly recommended if you want to feel best hotel service in Serang. Minor thing is?: room facility.️. Furniture inside the room, is very old, stained at sofa, torn curtain and AC not working well. Maybe need renovation for all that things. Sorry for 4 stars review. Maybe after change all furniture & room facility, I wil give 5 stars review. Overall staying in this hotel is wonderful because of outstanding service from the crew to the guest. Keep the good work. Thank You.
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EXTERIOR_BUILDING Le Dian Hotel & Cottages

Le Dian Hotel & Cottages

Serang City Center, Serang
(1309 Reviews)
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See all 38 Hotels in Serang City Center

Facts about Serang City Center

Popular Hotel
Horison Ultima Ratu Serang, Le Dian Hotel & Cottages
Popular Landmark
Serang Station, XTrans Serang

Guest reviews in Serang City Center

9,979 reviews from hotels in Serang City Center with aggregated rating of 8.3/10.
Review from various users that have stayed in Serang City Center will help you to choose the perfext hotel easily!
Sarah A. B.
This is a private profile
18 Oct 2023
I booked 10 rooms in this hotel for my wedding. Overall it was a pleasant stay, but room 421 need tile replacement for the bathroom, there were dark spots everywhere. Furthermore, the hotel need to do deep cleaning on room 407. It seemed clean, but I woke up on my wedding day with bedbug bites on my hand. My sister who stayed in the same room with me had it worse; She's got bedbug bites all over her body. It was quite annoying because I couldn't possible scratch my hands during my wedding festivities, and the bedbugs also left dark spots on my hands and my sister's bodies. I didn't make a fuss to the staff because we had to check out very early in to make the morning holy matrimony, and because everyone was already too occupied with the wedding activities. But I hope the hotel can make some improvements. Other than that, everything else were pleasant. The receptionist who was on duty on Oct 6 at night was especially very accommodative to me, love her.
Jasmal M.
This is a private profile
14 Sep 2023
Amongs the best hotel experiences we've had in Serang. The staff are super friendly plus great breakfast. Very close to royal shopping cejter and only a couple of minutes to serang station.
Bungazet Z.
This is a private profile
23 May 2023
It unbeliveable why the officer hold my identity/driving licence, so I can't go anywhere without driving licence.
Septino A.
This is a private profile
31 Oct 2018
The hotel staff is friendly and helpful. But the room and interior facilities are quite old. Apart from that the rooms are less clean. In conclusion the price given is not worth the service provided.
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