Check in and check out process are smooth, but I'm not satisfied because the second bathroom 's not clean, there're ants on the pantry and living room, and the AC was broken when we first enteres the room though it was quickly repaired after we complained.
I had amazing stay (non overnight) here. All stafs were so helpful. At first, I was so reluctant and not convinced due to many bad reviews for this property. So I decided to call prior check in and the front office offered me for showing unit. Mba Ardilla from front office was really helpful before and during my stay. They assisted and accommodate our needs very well. They also had a room service to check whether we have everything's covered. One thing I think they should improve is lighting in the hallway. It was really dark and they don't have any room directory so guest can easily lost if not being directed. Marveoulous Suite room we booked has a very large living room and nice interior as it was recently renovated. Definitely will be back again and hope to get the same service.
This accommodation has a good location. But the service was not good enough. I order smoking room, but in hotel staff said smoking room was full. And smoking area is available but another staff was recolour wall. The smell was so bad.
The receptionists aren't always there. In have to with for about an hour to confirm my booking and take the rooms keys. When I wanted to check out, the receptionists are gone and I just put the key on the receptionist table. Awful!