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Aston Karimun City Hotel
Hotels
8,2
/10
Very Good
519 reviews
What Guests Say About Their Stay
Muhamad A.
8,5
/ 10
A nice place, nice breakfast and comfortable room.
siti n.
10,0
/ 10
Recommended if to Karimun location easy to reach
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Verified traveler
10,0
/ 10
Nice clean and cozy room, with covenient foodstalls around the area and a convenient store just opposite it
Danny
10,0
/ 10
The room size is big and Aircon is cold enough
But, the Wifi signal is weak, need to be improved
In the Area
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Jl. Pertambangan Tg Balai Karimun Kepulauan Riau, Tanjung Balai Karimun City Center, Tanjung Balai Karimun, Kepulauan Riau, Indonesia, 29661
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Aston Karimun City Hotel
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What's around Aston Karimun City Hotel
Jl. Pertambangan Tg Balai Karimun Kepulauan Riau, Tanjung Balai Karimun City Center, Tanjung Balai Karimun, Kepulauan Riau, Indonesia, 29661
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Discover More About Aston Karimun City Hotel
Location
Staying at Aston Karimun City Hotel is a good choice when you are visiting Tanjung Balai Karimun City Center.
About Aston Karimun City Hotel
From business event to corporate gathering, Aston Karimun City Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Aston Karimun City Hotel, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Aston Karimun City Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Aston Karimun City Hotel.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Aston Karimun City Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Aston Karimun City Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Aston Karimun City Hotel is the right place to stay.
All facilities in Aston Karimun City Hotel
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Lobby
Accommodation Services
Public Facilities
- 24-hour room service
- Room service
- Parking
- Safety deposit box
- WiFi in public area
- Coffee shop
- Restaurant
- Elevator
Things to Do
- Massage
- Fitness center
- Spa
- Outdoor pool
- Indoor pool
In-room Facilities
- Desk
- Refrigerator
- TV
- Minibar
- Cable TV
Hotel Services
- Laundry service
- Luggage storage
- Newspaper in lobby
- 24-hour security
- 24-hour Receptionist
Nearby Facilities
- Shops
- ATM/Banking
- Supermarket
Food and Drinks
- Bar
- Breakfast and dinner
General
- Smoking area
- Ballroom
Business Facilities
- Business center
- Meeting facilities
Family-friendly Facilities
- Children pool
Transportation
- Secure parking
Connectivity
- LAN Internet
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Aston Karimun City Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 13:00
General Check-in Instructions
During Pandemic Covid 19, guests who stay 5 nights or more must show a negative swab/ PCR result upon check-in.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - to 13:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Aston Karimun City Hotel | 148 |
Number of floors in Aston Karimun City Hotel | 7 |
Another facilities in Aston Karimun City Hotel | 24-hour room service, Room service, Safety deposit box, WiFi in public area, Coffee shop |
Frequently asked question in Aston Karimun City Hotel
What are available facilities at Aston Karimun City Hotel?
There are top facilites at Aston Karimun City Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Aston Karimun City Hotel?
The standard check-in time at Aston Karimun City Hotel is starting from From 14:00 while the latest check-out time is at Before 13:00
Does Aston Karimun City Hotel provide breakfast?
Yes, Aston Karimun City Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aston Karimun City Hotel?
Aston Karimun City Hotel is a 3.0-star hotel.
How many floors does Aston Karimun City Hotel have?
Aston Karimun City Hotel has 7 floors.
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More Reviews from Other Guests in Aston Karimun City Hotel
Traveloka (476)
Other sources (43)
8,2
Very Good
From 476 reviews
Provided by travelers on
Cleanliness
8,2
Room Comfort
8,2
Meal
8,1
Location
8,4
Service and Facilites
8,2
People often mention about Aston Karimun City Hotel
All
Staff Friendliness (11)
Bedroom (9)
Variety (9)
Distance to City Center (8)
Ambiance (8)
Accessibility (7)
Bathroom (7)
Taste (7)
Check-in/out Time (5)
Room Space (5)
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Traveler Reviews Aston Karimun City Hotel
Number of reviews per page
20
40
Customer reviews
L***r
Business
10,0
/10
Reviewed 1 week(s) ago
The room is clean and spacious, comfortable. Although the staff doesn't smile much, it's okay. Overall, it's okay.
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Accommodation's Reply
18 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a review. We are very glad that you found our rooms clean and spacious during your stay with us. We also appreciate your comments regarding the unfriendly attitude of our staff. We will take immediate action to correct the issue and also train and remind our team to always greet all guests with a smile and friendliness. Your feedback is very important for us to improve our services in the future. We do hope to welcome you back again for an even better experience. Sincerely, Aston Karimun Hotel Management
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M***d
Leisure
8,5
/10
Reviewed 2 week(s) ago
Good service, staff very friendly and easy to deal with.
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Accommodation's Reply
18 Oct 2025
Dear Valued Guest,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed the good service and found our staff friendly and easy to communicate with.
Your appreciation means a lot to our team — it motivates us to keep delivering warm and attentive hospitality to every guest. We truly look forward to welcoming you back again soon!
Warm regards,
Management Hotel ASTON Karimun
AE
ACHMAD E.
6,6
/10
Reviewed 8 week(s) ago
The staff service was not very friendly, the room we occupied leaked when it rained
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Accommodation's Reply
27 Aug 2025
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unfriendly service from our staff, as well as the uncomfortable room conditions due to leaks during the rain. This clearly does not meet the standard of service and quality we strive to provide to every guest. We have followed up on your feedback with the relevant team to immediately make improvements to the room facilities and provide further training to our staff so that they can always provide friendly and professional service. Your feedback is very valuable for us to continue improving the quality of service and comfort of the hotel. We hope to have the opportunity to welcome you back for a much better experience in the future. Sincerely, Hotel Aston Karimun Management
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b***u
Business
8,5
/10
Reviewed 10 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warm greetings from Aston Karimun City Hotel. Thank you for your positive review. We are delighted to learn that you enjoyed our comprehensive hotel facilities, from our strategic location in the city center, our swimming pool, our delicious breakfast, to the excellent service from our team. Reviews like this mean a lot to us and motivate our entire team to continue providing the best service to every guest. We look forward to welcoming you back on your next visit and providing you with a consistently pleasant stay. Sincerely, Aston Karimun Hotel Management
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b***u
Business
8,5
/10
Reviewed 10 week(s) ago
Complete facilities, hotel in the city center, swimming pool, delicious breakfast, good service
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Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warm greetings from Aston Karimun City Hotel. Thank you for your positive review. We are delighted to hear that you enjoyed our comprehensive facilities, strategic location in the city center, swimming pool, delicious breakfast, and excellent service from our team. Feedback like this encourages us to continuously maintain and improve the quality of our services so that every guest always has a memorable stay. We look forward to welcoming you back on your next visit. Sincerely, Aston Karimun Hotel Management
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H***A
Business
10,0
/10
Reviewed 10 week(s) ago
The service is satisfactory, clean, and comfortable. I fully experienced the assessment. Hotel Aston is good.
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Valued Guest, Warmest greetings from Hotel Aston Karimun. Thank you for your sincere positive review of your experience during your stay with us. We are very pleased to know that you were satisfied with our service, and felt the comfort and cleanliness of the hotel. Your appreciation for Aston means a lot to us and is a motivation for the entire team to continue providing the best service. We look forward to welcoming you back in the near future with an always pleasant experience. Sincerely, Hotel Aston Karimun Management
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H***o
9,7
/10
Reviewed 10 week(s) ago
Very memorable and happy while on holiday
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1 people find it helpful
Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that your stay with us left a positive impression and made you happy. Making our guests feel comfortable and leave with a pleasant experience is our primary goal. We hope to welcome you back on your next visit with the same, or even better, service. Sincerely, Hotel Aston Karimun Management
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DP
DONI P.
7,0
/10
Reviewed 12 week(s) ago
There was still sand and peanut trash under the dirty carpet.
The bed decorations were torn and worn, and the toilet cupboard was about to break.
The price and amenities were unbalanced.
By the way, I forgot which room was on the second floor. It was in front of the prayer room.
Oh yeah, the prayer room walls were also poorly maintained.
It's terrible that a hotel like Aston provides a substandard prayer room.
Thank you.
(Honest and polite review)
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Accommodation's Reply
01 Aug 2025
Dear Guest, Thank you for your honest and thoughtful review. We apologize for any inconvenience you experienced during your stay with us, ranging from the cleanliness of the room and the condition of the decor to the bathroom and prayer room facilities. Your feedback is highly appreciated and serves as important input for us to make comprehensive improvements. We will immediately follow up on your report regarding the cleanliness under the carpet, the outdated bed decoration, and the condition of the bathroom cabinet. We have also noted your feedback regarding the prayer room and will coordinate with the team to make improvements to make it more suitable and comfortable to use. We recognize that your experience did not reflect the standard of service and quality we should provide. For this, we sincerely apologize and are committed to improving quality in all aspects for guest satisfaction. We hope that you will give us the opportunity to correct this unpleasant impression in the future. Sincerely, Management, Hotel Aston Karimun
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D***i
Leisure
9,4
/10
Reviewed 13 week(s) ago
Always stay at this hotel when visiting Karimun. Friendly staff.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest,
Thank you so much for your continued trust in us! We're truly honored to be your preferred hotel whenever you visit Karimun.
Your kind words about our friendly staff mean a lot to us — they will be delighted to hear your appreciation. We look forward to welcoming you back again soon for another wonderful stay!
Warm regards,
Menagement ASTON Karimun Hotel
A***N
5,8
/10
Reviewed 20 week(s) ago
Cleanliness should be improved. Disappointed with the noisy rats on the ceiling. Worse, I had to ask to move rooms in the middle of the night because the rats came down into the room.
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1 people find it helpful
Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Warm greetings from Aston Tanjung Balai Karimun. Thank you for taking the time to provide a review and share your experience with us. We sincerely apologize for the serious inconvenience you experienced related to cleanliness and the disturbance from animals in the ceiling area of the room. This situation is certainly not in line with the standards of service and comfort that we promise to all guests. We regret that it disturbed your rest time and made you have to move rooms in the middle of the night. This is an experience that we really do not expect to happen. I have coordinated with our housekeeping and engineering teams to immediately conduct a thorough inspection and take concrete actions so that similar incidents do not happen again. We will seriously and periodically improve the process of handling cleanliness and pest control. Once again, we apologize for this unpleasant experience. We really hope to be given the opportunity to welcome you back and provide a much better stay experience in the future. Best regards, Management Hotel Aston Karimun
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M***d
8,4
/10
Reviewed 21 week(s) ago
everything is okay.. except there is a little leak of water from who knows where it came from.. seeping out of the bedroom wall
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Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Warm greetings from Aston Tanjung Balai Karimun. Thank you for taking the time to share your experience during your stay at our hotel. We are pleased to know that overall you are satisfied with the services and facilities we provide. However, we apologize for the inconvenience you experienced regarding the water seepage in the room. This is certainly a serious concern for us. Our engineering team will immediately conduct a thorough inspection and repairs to ensure that guest comfort is not disturbed in the future. Your input is very valuable for us to continue to improve the quality of hotel services and facilities. We look forward to welcoming you back with a more perfect stay experience in the future. Best regards, Management Hotel aston karimun
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S***i
8,3
/10
Reviewed 28 week(s) ago
If check in takes a long time, waiting
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Accommodation's Reply
11 Apr 2025
Dear Valued Guest, Thank you for taking the time to share your review. We apologize for the inconvenience you experienced during the check-in process. Long waiting times are certainly not the standard of service we expect for our guests. We will immediately evaluate and improve the check-in process to make it more efficient and convenient in the future. Your satisfaction is our priority, and we look forward to providing a better experience on your next visit. Sincerely, Management Hotel aston karimun
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N***r
Staycation
8,8
/10
Reviewed 38 week(s) ago
1. the room phone doesn't work properly, so you have to go downstairs to order food
2. the breakfast vegetables (tomatoes) are no longer fresh,
3. the staff at the dining area are not very friendly, need to improve their SLA
4. the room is okay, comfortable and clean,
5. rate 8/10
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1 people find it helpful
Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for your detailed and honest review of your stay with us. We apologize for any inconvenience you experienced, including the in-room telephone not working properly, the less than fresh breakfast vegetables, and the unfriendly attitude of the staff in the dining area. These issues are certainly a serious concern for us, and we will immediately follow up with technical improvements, food quality enhancements, and retraining to enhance the friendliness and speed of our team. We are also very pleased to hear that you found our room comfortable, clean, and habitable. This positive feedback motivates us to continue to maintain these standards of cleanliness and comfort. Thank you again for your review and your 8/10 rating. We look forward to welcoming you back with even better service and an even more satisfying experience. Sincerely, Hotel Aston Karimun Management
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E***n
8,5
/10
Reviewed 41 week(s) ago
The hotel staff was very friendly and very helpful in the check-in process.
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Accommodation's Reply
13 Jan 2025
Dear Valued Guest, Thank you for your positive review! We are glad to know that you were satisfied with the friendliness and assistance provided by our staff during the check-in process. Friendly and helpful service is our top priority to ensure every guest feels comfortable since their arrival. We will convey your appreciation to our team as motivation to continue providing the best service. We look forward to welcoming you back in the future! Best regards, Management Hotel aston karimun
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S***a
Leisure
8,5
/10
Reviewed 46 week(s) ago
The place is good but I think not family friendly and mostly are work trip guests
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Accommodation's Reply
05 Dec 2024
Dear Valued Guest,
Thank you for sharing your honest feedback. I’m glad you found the place good and appreciate your observation about the guest demographic.
We acknowledge that the hotel might feel more catered to business travelers at times, but we value all our guests, including families. Your comment is valuable, and we’ll consider how we can make our facilities and services more family-friendly in the future.
We hope to have the opportunity to welcome you back, whether for business or leisure, and provide an even better experience.
Best regards,
Management ASTON Karimun Hotel
DM
Dewi M.
Business
10,0
/10
Reviewed 48 week(s) ago
Many times I've stayed here at the hall, everything is really nice.
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Accommodation's Reply
28 Nov 2024
Dear Mrs. Dewi, Thank you for your trust in returning to stay at our hotel every time you visit Tanjung Balai! We are happy to hear that your experience is always pleasant. We greatly appreciate your positive review and hope to continue to provide the best service on every visit. See you on your next visit! Sincerely, Management Hotel Aston Karimun
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E***a
6,5
/10
Reviewed 50 week(s) ago
The sheets smell bad, the toilet is not very clean.
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Accommodation's Reply
28 Nov 2024
Dear Valued Guest, Thank you for your feedback. I apologize for the inconvenience you experienced during your stay. Bad Smell Bed Sheets: We are sorry to hear that the bed sheets did not meet the expected cleanliness standards. We will immediately share this with the housekeeping team to ensure that the bed sheets are washed and checked more thoroughly before use. Cleanliness of Toilets: We will also instruct the housekeeping team to improve their attention to detail, especially the cleanliness of the toilets, to prevent similar incidents from happening again. We are committed to providing a better stay experience in the future. Thank you for bringing this to our attention. Best regards, Management Hotel aston karimun
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E***n
10,0
/10
Reviewed 53 week(s) ago
The hotel staff was very friendly in helping with the check-in process. The room was clean and comfortable.
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1 people find it helpful
Accommodation's Reply
02 Nov 2024
Dear Madam, Thank you for your positive review! We are glad to hear that you were satisfied with the friendliness of our staff during the check-in process, as well as the comfort and cleanliness of the room we provided. Feedback like this really motivates our team to continue providing the best experience for every guest. We look forward to welcoming you back in the future. Best regards, Management Hotel aston karimun.
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D***k
Business
10,0
/10
Reviewed 58 week(s) ago
It's okay, it's not okay. it's ok ~ hehe
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Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for taking the time to leave a review. We are pleased to hear that your stay was pleasant, but we also understand that there are still things we need to improve to make your visit "more than just okay." Your feedback is very important for us to continue improving our services and facilities, so that on your next visit we can provide a truly satisfying experience. We look forward to welcoming you back with even better service in the future. Sincerely, Hotel Aston Karimun Management
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N***a
7,0
/10
Reviewed 59 week(s) ago
Telpon kamar utk layanan 3 hari 2 malam tidak berfungsi. Tidak disediakan hanger (harus request), tidak disediakan sandal hote (harus request), wastafel pipa nya lambat turun seperti ada yg sumbat (?) Sistem QC manajemen nya Bener-bener harus dievaluasi.
1 people find it helpful
Accommodation's Reply
04 Sep 2024
Dear Sir/Madam, Thank you for providing feedback regarding your experience during your stay at our hotel. I apologize for the inconvenience you experienced during your three days and two nights here. Room Phone: I am very sorry to hear that your room phone was not working. This is a serious issue, and we will immediately check and fix all room phones to ensure smooth communication for all guests. Room Amenities: I also regret that hangers and hotel slippers were not provided in your room and had to be requested in advance. We will ensure that in the future, all these basic amenities are available in every room without having to be requested. Washbasin: Regarding the slow-flowing washbasin issue, we will immediately instruct the maintenance team to check and fix any pipes that may be clogged. I greatly appreciate your feedback on our Quality Control (QC) system. Evaluation and improvement of service quality is our priority, and we will take steps to ensure that such incidents do not recur. We hope that you will give us the opportunity to improve your experience in the future. Thank you for bringing this issue to our attention. Sincerely, Hotel Management aston karimun.
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Number of reviews per page
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40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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