eL Hotel Bandung

Hotels
Preferred Partner Plus
No. 7 in Staycation Hotel in Bandung
Traveloka Hotel Appreciation 2023: Excellent Performance
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8,7
/10
Very Good
20.966 reviews

What Guests Say About Their Stay

Simeon H.

9,7
/ 10
It was a truly memorable stay at El Hotel, close to Braga Street, the center of worship. The hotel's numerous culinary delights were both enjoyable and memorable.
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W***n

8,5
/ 10
This was my first stay here, but I was very satisfied and happy. It was convenient and close to the city. The hotel was clean, and all the staff were friendly. I'd definitely stay here again if I ever come back to Bandung.
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Saiful A.

10,0
/ 10
My stay at Elhotel Bandung was truly memorable. I'll definitely stay here again if I ever visit Bandung. Everything was perfect, from the service, cleanliness, ambiance, and staff.
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R***i

10,0
/ 10
The hotel staff was friendly; I stayed in the Deluxe Lembong. The room was spacious, comfortable, and clean. The food in the restaurant was delicious, with a varied menu.
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Retno W. W.

10,0
/ 10
Our family's go-to place every time we visit Bandung. Strategic location, spacious rooms, great pool, and close proximity to everything. Ample parking.
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In the Area
See Map
Jl. Merdeka No.2, Merdeka, Bandung, Jawa Barat, Indonesia, 40111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named eL Hotel Royale Bandung eL Hotel Bandung is a hotel is located at Merdeka. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around eL Hotel Bandung

Jl. Merdeka No.2, Merdeka, Bandung, Jawa Barat, Indonesia, 40111
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Lobby eL Hotel Bandung
Lobby 2 eL Hotel Bandung

Discover More About eL Hotel Bandung

Location
eL Hotel Bandung is a hotel in a good neighborhood, which is located at Merdeka.

The hotel is located only 0.9 km away from Bandung Station.

Not only well positioned, but eL Hotel Bandung is also one of hotels near the following Landmark Convention Hall within 0.16 km and Braga City Walk within 0.2 km.

About eL Hotel Bandung

Welcome to New Normal with eL Hotel Bandung Your health, hygiene, and safety are our top priority. Let's travel and staycation again with us.

Whether you are planning an event or other special occasions, eL Hotel Bandung is a great choice for you with a large and well-equipped function room to suit your requirements.

From business event to corporate gathering, eL Hotel Bandung provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at eL Hotel Bandung, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from eL Hotel Bandung exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

eL Hotel Bandung is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at eL Hotel Bandung.

All facilities in eL Hotel Bandung

Bar, Cafe and Lounge eL Hotel Bandung
Bar, Cafe and Lounge
Swimming Pool eL Hotel Bandung
Swimming Pool
Fitness Center eL Hotel Bandung
Fitness Center
Functional Hall eL Hotel Bandung
Functional Hall
Lobby eL Hotel Bandung
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

General

  • AC
  • Reception hall
  • Banquet
  • Connecting rooms
  • Family room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Laundry
  • Supermarket

Food and Drinks

  • Breakfast
  • Buffet breakfast
  • Cafe
  • Vegetarian meal

Connectivity

  • LAN Internet
  • Free WiFi

Transportation

  • Secure parking

Accessibilty

  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in eL Hotel Bandung

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at eL Hotel Bandung
384
Number of floors in eL Hotel Bandung
19
Another facilities in eL Hotel Bandung
Bellhop, Concierge, Doorman, 24-hour Receptionist, 24-hour security

Frequently asked question in eL Hotel Bandung

What are available facilities at eL Hotel Bandung?
There are top facilites at eL Hotel Bandung such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at eL Hotel Bandung?
The standard check-in time at eL Hotel Bandung is starting from From 15:00 while the latest check-out time is at Before 12:00
Does eL Hotel Bandung provide breakfast?
Yes, eL Hotel Bandung provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of eL Hotel Bandung?
eL Hotel Bandung is a 4.0-star hotel.
How many floors does eL Hotel Bandung have?
eL Hotel Bandung has 19 floors.
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More Reviews from Other Guests in eL Hotel Bandung

Overall Ratings & Reviews eL Hotel Bandung

Traveloka (20.888)
Other sources (78)
8,8
Very Good
From 20.888 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,7

Location

9,0

Service and Facilites

8,8

People often mention about eL Hotel Bandung
All
Staff Friendliness (751)
Distance to City Center (747)
Bedroom (710)
Room Space (700)
Hotel Area (617)
Family Friendly (608)
Variety (602)
Taste (597)
Accessibility (590)
Ambiance (589)
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Most Recent
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Traveler Reviews eL Hotel Bandung

Number of reviews per page
20
40
Customer reviews
Profile Picture
Simeon H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 day(s) ago
It was a truly memorable stay at El Hotel, close to Braga Street, the center of worship. The hotel's numerous culinary delights were both enjoyable and memorable.
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hfy h.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
Staff super helpful, thank you.
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E***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,3
/10
Reviewed 6 day(s) ago
The reception staff (Mr. Arifin) was very helpful. Check-in time was around 1 PM, and we were allowed in without any additional charges. Please double-check the cleanliness of the bathroom, especially the toilet (there were brown marks on the toilet area, which made me feel unwell 😮‍💨). When we arrived, the TV channels were down, and they said the network was down. I stayed there for 3 days (unfortunately). Otherwise, it was fine.
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Accommodation's Reply
16 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your experience staying at El Bandung Hotel. We apologize for any shortcomings that may have occurred during your stay. We are committed to continuously improving the quality of our service. Thank you again for this positive review, and we sincerely hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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Wahyu K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The hotel staff and service are very friendly and fast response.
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Accommodation's Reply
14 Sep 2026
Dear Mr. Wahyu, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eiak Supriatna, General Manager
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Lina H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
No matter how many times, I always want to come back again.
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1 people find it helpful
Accommodation's Reply
14 Sep 2026
Dear Lina, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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M***M
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Make sure to use the warm pools on the fourth floor.
1 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Ms/Mr, Thank you for being our loyal guests and taking the time to share your unforgettable experiences at éL Hotel Bandung. We are very happy to know that you and your family feel comfortable and satisfied with the various service facilities that we provide. Sorry for all the shortcomings that are still an obstacle during your stay at us. Once again, thank you for this positive review, we look forward to welcoming you and your family back to éL Hotel Bandung. Kind regards, Iyok Supriatna General Manager
R***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Staying here was really nice.. the room was spacious.. but maybe because it's an old hotel, the shower in the bathroom was a bit leaky yesterday and the elevator can't accommodate many people, only 5 people without luggage. When you bring a suitcase, it immediately makes a noise so you have to wait a while for the elevator yesterday.. but overall it's good
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Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your experience staying at El Bandung Hotel. We apologize for any shortcomings that may have occurred during your stay. We are committed to continuously improving the quality of our service. Thank you again for this positive review, and we sincerely hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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Loren R. M.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The facilities are clean, all the hotel team staff are friendly.
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1 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Lauren, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eiak Supriatna, General Manager
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W***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
This was my first stay here, but I was very satisfied and happy. It was convenient and close to the city. The hotel was clean, and all the staff were friendly. I'd definitely stay here again if I ever come back to Bandung.
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Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family felt comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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Saiful A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
My stay at Elhotel Bandung was truly memorable. I'll definitely stay here again if I ever visit Bandung. Everything was perfect, from the service, cleanliness, ambiance, and staff.
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Accommodation's Reply
09 Sep 2026
Dear Mr. Saiful, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eiak Supriatna, General Manager
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Elsipa T.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
We came here to celebrate our wedding anniversary. The location is very strategic, close to Jalan Braga. For a 4-star hotel with all the amenities, it's definitely worth it. We also upgraded to a condotel and received a delicious complimentary cake. The breakfast was also varied... the only downside was that we got a room with no view because it was blocked by a garden wall, making it less aesthetically pleasing.
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Accommodation's Reply
09 Sep 2026
Dear Ms. Elsipa, Thank you for being our loyal guest and for taking the time to share your experience staying at El Bandung Hotel. We apologize for any shortcomings that may have occurred during your stay. We are committed to continuously improving the quality of our service. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eyak Supriatna, General Manager
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff was friendly; I stayed in the Deluxe Lembong. The room was spacious, comfortable, and clean. The food in the restaurant was delicious, with a varied menu.
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1 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family felt comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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vera a.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the rooms are clean, the food is delicious and it is located in the center of Bandung.
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Accommodation's Reply
11 Sep 2026
Dear Ms. Vera, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eyeok Supriatna, General Manager
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Riki S.
icon-Business
Business
icon-origin-TRAVELOKA
8,6
/10
Reviewed 2 week(s) ago
Check-in at 5:45 p.m. was still required to wait another half hour. The room size was also uncomfortable for the price compared to other hotels. The food wasn't bad overall, but it was just average, nothing special. Overall, I don't recommend staying here.
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Accommodation's Reply
09 Sep 2026
Dear Ricky, thank you very much for staying at Bandung Air Hotel and for taking the time to share your valuable feedback. We sincerely apologize for any inconvenience you experienced during your stay. We will continue to strive to improve the quality of our services. We are once again grateful for your kind review. We look forward to welcoming you back again. We await your return, Ricky and your family. Sincerely, General Manager Iyok Spuriatna
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J***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The best, really. Starting from the room, the bed is bigger, and there are plenty of pillows. The bathroom is a bit small because it has a bathtub, but it's okay, the kids are happy. BF is always the best. Overall, it's great. Thank you.
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2 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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R***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Offers all good excellent services.
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Accommodation's Reply
07 Sep 2026
Dear Ms/Mr, Thank you for being our loyal guests and taking the time to share your unforgettable experiences at éL Hotel Bandung. We are very happy to know that you and your family feel comfortable and satisfied with the various service facilities that we provide. Sorry for all the shortcomings that are still an obstacle during your stay at us. Once again, thank you for this positive review, we look forward to welcoming you and your family back to éL Hotel Bandung. Kind regards, Iyok Supriatna General Manager
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Vivit S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
I've stayed here many times, and the kids are always happy with the heated pool. I hope the restrooms at the pool are cleaned up a bit more. 🥰 Otherwise, it's quite adequate.
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Accommodation's Reply
02 Sep 2026
Dear Mr. Vivit S., Thank you for being a loyal guest and for taking the time to share your experience staying at El Bandung Hotel. We apologize for any shortcomings that may have occurred during your stay. We are committed to continuously improving the quality of our service. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eyeok Supriatna, General Manager
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k***k
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Comfortable, clean, and with great service. It's located in the city center, making it easy to get everywhere.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family felt comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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Y***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Hotel staff is friendly and easy during check-in/out.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,8
/10
Reviewed 3 week(s) ago
The staff was less than appealing, and unfriendly. From the beginning, the WhatsApp reservation person was rude; it seems they need more training on how to type and reply to messages. The WhatsApp replies were already in a bad mood from the start, and they didn't fulfill my request without reconfirming. Then, while I was having breakfast, I was sitting on the end of the sofa, and there were flies flying around, making me lose my appetite. I stayed on August 21, 2026.
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Accommodation's Reply
03 Sep 2026
Dear Valued Guest, Thank you for taking the time to write a review and share your experience at él Hotel Bandung. We apologize if anything about your experience was unsatisfactory. After receiving your review, we have reviewed our WhatsApp communications with the reservations team. To our review, everything was in accordance with our established communication standards. Furthermore, we understand that prior to your arrival, our team made efforts to accommodate your requests, including those regarding room views, window art, cake, and welcome cards. Regarding the room view request, we ask for your understanding that providing a room view is subject to room availability upon arrival. We also greatly appreciate your assistance in recovering your forgotten items, such as your trousers containing money; we retrieved and returned them to you as part of our commitment to maintaining guest safety and trust. However, we still welcome any feedback you may have. Regarding the comfort during breakfast, particularly the issue of flies in the dining area, we have been informed of this and will follow up with the relevant team to improve the cleanliness and comfort of the dining area. We hope this description helps you understand the efforts our team made during your stay. We welcome any further feedback and look forward to providing you with an even better experience on your next visit. Sincerely, Eiak Supriatna, General Manager, él Hotel Bandung
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Number of reviews per page
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40

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Exterior 4 eL Hotel Bandung

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews eL Hotel Bandung

Traveloka (20.888)
Other sources (78)
8,8
Very Good
From 20.888 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,7

Location

9,0

Service and Facilites

8,8

People often mention about eL Hotel Bandung
All
Staff Friendliness (751)
Distance to City Center (747)
Bedroom (710)
Room Space (700)
Hotel Area (617)
Family Friendly (608)
Variety (602)
Taste (597)
Accessibility (590)
Ambiance (589)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews eL Hotel Bandung

Number of reviews per page
20
40
Customer reviews
Profile Picture
Simeon H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 day(s) ago
It was a truly memorable stay at El Hotel, close to Braga Street, the center of worship. The hotel's numerous culinary delights were both enjoyable and memorable.
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hfy h.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
Staff super helpful, thank you.
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E***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,3
/10
Reviewed 6 day(s) ago
The reception staff (Mr. Arifin) was very helpful. Check-in time was around 1 PM, and we were allowed in without any additional charges. Please double-check the cleanliness of the bathroom, especially the toilet (there were brown marks on the toilet area, which made me feel unwell 😮‍💨). When we arrived, the TV channels were down, and they said the network was down. I stayed there for 3 days (unfortunately). Otherwise, it was fine.
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Accommodation's Reply
16 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your experience staying at El Bandung Hotel. We apologize for any shortcomings that may have occurred during your stay. We are committed to continuously improving the quality of our service. Thank you again for this positive review, and we sincerely hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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Wahyu K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The hotel staff and service are very friendly and fast response.
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Accommodation's Reply
14 Sep 2026
Dear Mr. Wahyu, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eiak Supriatna, General Manager
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Lina H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
No matter how many times, I always want to come back again.
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1 people find it helpful
Accommodation's Reply
14 Sep 2026
Dear Lina, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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M***M
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Make sure to use the warm pools on the fourth floor.
1 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Ms/Mr, Thank you for being our loyal guests and taking the time to share your unforgettable experiences at éL Hotel Bandung. We are very happy to know that you and your family feel comfortable and satisfied with the various service facilities that we provide. Sorry for all the shortcomings that are still an obstacle during your stay at us. Once again, thank you for this positive review, we look forward to welcoming you and your family back to éL Hotel Bandung. Kind regards, Iyok Supriatna General Manager
R***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Staying here was really nice.. the room was spacious.. but maybe because it's an old hotel, the shower in the bathroom was a bit leaky yesterday and the elevator can't accommodate many people, only 5 people without luggage. When you bring a suitcase, it immediately makes a noise so you have to wait a while for the elevator yesterday.. but overall it's good
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2 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your experience staying at El Bandung Hotel. We apologize for any shortcomings that may have occurred during your stay. We are committed to continuously improving the quality of our service. Thank you again for this positive review, and we sincerely hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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Loren R. M.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The facilities are clean, all the hotel team staff are friendly.
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1 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Lauren, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eiak Supriatna, General Manager
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W***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
This was my first stay here, but I was very satisfied and happy. It was convenient and close to the city. The hotel was clean, and all the staff were friendly. I'd definitely stay here again if I ever come back to Bandung.
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Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family felt comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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Saiful A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
My stay at Elhotel Bandung was truly memorable. I'll definitely stay here again if I ever visit Bandung. Everything was perfect, from the service, cleanliness, ambiance, and staff.
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Accommodation's Reply
09 Sep 2026
Dear Mr. Saiful, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eiak Supriatna, General Manager
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Elsipa T.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
We came here to celebrate our wedding anniversary. The location is very strategic, close to Jalan Braga. For a 4-star hotel with all the amenities, it's definitely worth it. We also upgraded to a condotel and received a delicious complimentary cake. The breakfast was also varied... the only downside was that we got a room with no view because it was blocked by a garden wall, making it less aesthetically pleasing.
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Accommodation's Reply
09 Sep 2026
Dear Ms. Elsipa, Thank you for being our loyal guest and for taking the time to share your experience staying at El Bandung Hotel. We apologize for any shortcomings that may have occurred during your stay. We are committed to continuously improving the quality of our service. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eyak Supriatna, General Manager
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff was friendly; I stayed in the Deluxe Lembong. The room was spacious, comfortable, and clean. The food in the restaurant was delicious, with a varied menu.
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1 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family felt comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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vera a.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the rooms are clean, the food is delicious and it is located in the center of Bandung.
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Accommodation's Reply
11 Sep 2026
Dear Ms. Vera, Thank you for being our loyal guest and for taking the time to share your wonderful experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eyeok Supriatna, General Manager
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Riki S.
icon-Business
Business
icon-origin-TRAVELOKA
8,6
/10
Reviewed 2 week(s) ago
Check-in at 5:45 p.m. was still required to wait another half hour. The room size was also uncomfortable for the price compared to other hotels. The food wasn't bad overall, but it was just average, nothing special. Overall, I don't recommend staying here.
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1 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Ricky, thank you very much for staying at Bandung Air Hotel and for taking the time to share your valuable feedback. We sincerely apologize for any inconvenience you experienced during your stay. We will continue to strive to improve the quality of our services. We are once again grateful for your kind review. We look forward to welcoming you back again. We await your return, Ricky and your family. Sincerely, General Manager Iyok Spuriatna
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J***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The best, really. Starting from the room, the bed is bigger, and there are plenty of pillows. The bathroom is a bit small because it has a bathtub, but it's okay, the kids are happy. BF is always the best. Overall, it's great. Thank you.
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2 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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R***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Offers all good excellent services.
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Accommodation's Reply
07 Sep 2026
Dear Ms/Mr, Thank you for being our loyal guests and taking the time to share your unforgettable experiences at éL Hotel Bandung. We are very happy to know that you and your family feel comfortable and satisfied with the various service facilities that we provide. Sorry for all the shortcomings that are still an obstacle during your stay at us. Once again, thank you for this positive review, we look forward to welcoming you and your family back to éL Hotel Bandung. Kind regards, Iyok Supriatna General Manager
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Vivit S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
I've stayed here many times, and the kids are always happy with the heated pool. I hope the restrooms at the pool are cleaned up a bit more. 🥰 Otherwise, it's quite adequate.
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Accommodation's Reply
02 Sep 2026
Dear Mr. Vivit S., Thank you for being a loyal guest and for taking the time to share your experience staying at El Bandung Hotel. We apologize for any shortcomings that may have occurred during your stay. We are committed to continuously improving the quality of our service. Thank you again for this positive review. We hope to welcome you and your family back to El Bandung Hotel again. Sincerely, Eyeok Supriatna, General Manager
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k***k
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Comfortable, clean, and with great service. It's located in the city center, making it easy to get everywhere.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family felt comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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Y***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Hotel staff is friendly and easy during check-in/out.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Thank you for being a loyal guest and for taking the time to share your positive experience at El Bandung Hotel. We are delighted to hear that you and your family were comfortable and satisfied with the services we provided. We apologize for any shortcomings that may have caused you any problems during your stay. Thank you again for this positive review, and we hope to welcome you and your family back to El Bandung Hotel once more. Sincerely, Eyeok Supriatna, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,8
/10
Reviewed 3 week(s) ago
The staff was less than appealing, and unfriendly. From the beginning, the WhatsApp reservation person was rude; it seems they need more training on how to type and reply to messages. The WhatsApp replies were already in a bad mood from the start, and they didn't fulfill my request without reconfirming. Then, while I was having breakfast, I was sitting on the end of the sofa, and there were flies flying around, making me lose my appetite. I stayed on August 21, 2026.
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Accommodation's Reply
03 Sep 2026
Dear Valued Guest, Thank you for taking the time to write a review and share your experience at él Hotel Bandung. We apologize if anything about your experience was unsatisfactory. After receiving your review, we have reviewed our WhatsApp communications with the reservations team. To our review, everything was in accordance with our established communication standards. Furthermore, we understand that prior to your arrival, our team made efforts to accommodate your requests, including those regarding room views, window art, cake, and welcome cards. Regarding the room view request, we ask for your understanding that providing a room view is subject to room availability upon arrival. We also greatly appreciate your assistance in recovering your forgotten items, such as your trousers containing money; we retrieved and returned them to you as part of our commitment to maintaining guest safety and trust. However, we still welcome any feedback you may have. Regarding the comfort during breakfast, particularly the issue of flies in the dining area, we have been informed of this and will follow up with the relevant team to improve the cleanliness and comfort of the dining area. We hope this description helps you understand the efforts our team made during your stay. We welcome any further feedback and look forward to providing you with an even better experience on your next visit. Sincerely, Eiak Supriatna, General Manager, él Hotel Bandung
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