Grand Mandarin Inn

Hotels
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8,4
/10
Very Good
1.345 reviews

What Guests Say About Their Stay

E***n
8,5
/ 10
The location is strategic, the room atmosphere is comfortable and the parking space is adequate, suitable for families who want a vacation in the middle of Singkawang city.
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Allen K.
9,4
/ 10
This is my first time to Singkawang. I deliberately chose this hotel because of a friend's recommendation. The room is very spacious, always clean and comfortable. The staff is also friendly. It's perfect for families. Thank you.
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livia t.
8,2
/ 10
The room is spacious, fast check-in and check-out. Staff is sincere. It's my favorite hotel to stay in Singkawang. The first choice to choose when I go to Singkawang. It is easy to find food stalls around the hotel too.
Vivien M.
9,4
/ 10
We had a wonderful stay at the Grand Mandarin Inn. It’s an affordable option, especially for larger families, as the room we booked came with two double beds, providing plenty of space and comfort for everyone. The location is fantastic—just a short distance from Pasar Hong Kong, making it convenient for shopping and dining. The staff were incredibly friendly and welcoming, always ready to assist with anything we needed. Parking was a breeze as well, thanks to the helpful staff who guided us to ensure everything was smooth. Overall, it’s a great choice for families looking for comfort, affordability, and convenience. Highly recommended!
Makan B.
9,7
/ 10
Hotelnya sangat bersih, wangi, dan sangat pas untuk menginap kembali. Terima kasih untuk semuanya ❤️🙏
In the Area
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Jalan Pemuda No.15, Singkawang Tengah, Singkawang, Kalimantan Barat, Indonesia, 79112

Main Facilities

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Laundry service
Elevator
Family room
AC
Disabled access friendly
ATM/Banking
note: hotel was previously named Hotel Grand Mandarin Singkawang Grand Mandarin Inn is a hotel in a good neighborhood, which is located at Central Singkawang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Mandarin Inn

Jalan Pemuda No.15, Singkawang Tengah, Singkawang, Kalimantan Barat, Indonesia, 79112
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Lobby Grand Mandarin Inn
Lobby 2 Grand Mandarin Inn

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About Grand Mandarin Inn

Welcome to the Grand Mandarin Inn, a hidden gem nestled in the heart of West Kalimantan. This hotel is not just a place to stay; it’s an experience that combines comfort, luxury, and the rich cultural heritage of the region. With its modern architecture and warm hospitality, Grand Mandarin Inn offers a unique blend of traditional charm and contemporary amenities, making it an ideal choice for both leisure and business travelers.

As you step into the Grand Mandarin Inn, you are greeted by a spacious lobby adorned with elegant decor that reflects the local culture. The hotel boasts a variety of well-appointed rooms, each designed with your comfort in mind. From cozy standard rooms to luxurious suites, every accommodation option is equipped with modern conveniences such as free Wi-Fi, flat-screen TVs, and plush bedding to ensure a restful stay.

One of the standout features of the Grand Mandarin Inn is its commitment to providing exceptional service. The friendly staff is always on hand to assist with any requests, whether it’s arranging transportation, providing local insights, or catering to special needs. This level of personalized service sets the Grand Mandarin Inn apart from other hotels in the area.

In addition to comfortable accommodations, the hotel offers a range of facilities designed to enhance your stay. Guests can enjoy a refreshing dip in the swimming pool, unwind at the spa, or indulge in delicious meals at the on-site restaurant, which serves a variety of local and international dishes. The hotel also features a well-equipped fitness center for those looking to maintain their workout routine while traveling.

Whether you’re visiting for business or pleasure, the Grand Mandarin Inn is strategically located to provide easy access to the city’s main attractions. With its prime location, you can explore the vibrant culture, stunning landscapes, and rich history of West Kalimantan without any hassle.

Why You Should Stay at Grand Mandarin Inn

Choosing the Grand Mandarin Inn for your stay in West Kalimantan means opting for comfort, convenience, and a touch of luxury. The hotel’s central location allows you to easily explore the surrounding area, while its top-notch amenities ensure that you have everything you need for a relaxing getaway. Plus, the attentive staff is dedicated to making your stay as enjoyable as possible, providing personalized service that makes you feel right at home.

Best Time to Stay at Grand Mandarin Inn

The best time to visit West Kalimantan is during the dry season, which typically runs from April to October. During these months, you can expect pleasant weather, making it ideal for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder months of March and November, when the crowds are thinner, and you can enjoy a more peaceful stay at the Grand Mandarin Inn.

Transportation and Accessibility

Access to the Airport

Getting to the Grand Mandarin Inn is a breeze, thanks to its proximity to Supadio International Airport, located just about 15 kilometers away. The hotel offers convenient airport transfer services, ensuring that you arrive at your destination without any hassle. Whether you’re traveling for business or leisure, the quick access to the airport makes it easy to catch your flight or return home after a delightful stay.

Public Transportation

For those who prefer to explore the city using public transportation, the Grand Mandarin Inn is well-connected to various bus routes and taxi services. The local public transport system is efficient and affordable, allowing you to navigate the city with ease. Additionally, the hotel staff can assist you in arranging transportation or provide recommendations for the best ways to get around.

Unique Facilities at Grand Mandarin Inn

1. Swimming Pool

The Grand Mandarin Inn features a stunning outdoor swimming pool, perfect for a refreshing dip after a long day of exploring. Surrounded by lush greenery, the pool area offers a serene escape where you can relax and soak up the sun.

2. Spa and Wellness Center

Indulge in a little pampering at the hotel’s spa and wellness center. Offering a range of treatments, from massages to facials, this facility is designed to help you unwind and rejuvenate during your stay.

3. On-Site Restaurant

The hotel’s on-site restaurant serves a delectable array of dishes, showcasing both local and international cuisine. With a focus on fresh ingredients and bold flavors, dining here is a delightful experience that caters to all tastes.

Nearby Attractions at Grand Mandarin Inn

1. Taman Alun Kapuas

Located just 3 kilometers from the Grand Mandarin Inn, Taman Alun Kapuas is a beautiful park that offers stunning views of the Kapuas River. This park is perfect for leisurely strolls, picnics, and enjoying the local scenery. The vibrant atmosphere, especially during sunset, makes it a must-visit spot.

2. Museum Kalimantan Barat

Just 4 kilometers away, the Museum Kalimantan Barat is a treasure trove of local history and culture. The museum showcases artifacts, traditional clothing, and exhibits that highlight the rich heritage of West Kalimantan. It’s an educational experience that shouldn’t be missed.

3. Istana Kadriah

Approximately 5 kilometers from the hotel, Istana Kadriah is a historical palace that once served as the residence of the Sultan of Pontianak. Visitors can explore the beautiful architecture and learn about the royal history of the region.

4. Kapuas Square

Located about 3.5 kilometers from the Grand Mandarin Inn, Kapuas Square is a lively area filled with shops, cafes, and local vendors. It’s a great place to experience the local culture, shop for souvenirs, and enjoy delicious street food.

5. Equator Monument

The Equator Monument, situated around 6 kilometers from the hotel, marks the geographical equator line. This unique landmark is a popular photo spot and offers a fascinating insight into the region’s geography.

6. Pontianak Grand Mall

For those looking to shop, Pontianak Grand Mall is just 7 kilometers away. This modern shopping center features a variety of retail stores, dining options, and entertainment facilities, making it a perfect destination for a day out.

7. Alun-Alun Kapuas

Located 3 kilometers from the hotel, Alun-Alun Kapuas is a public square that hosts various cultural events and festivals throughout the year. It’s a great place to immerse yourself in the local culture and enjoy live performances.

8. Masjid Raya Mujahidin

About 4 kilometers from the Grand Mandarin Inn, Masjid Raya Mujahidin is one of the largest mosques in Pontianak. Its stunning architecture and peaceful ambiance make it a worthwhile visit for those interested in religious sites.

9. Banjarmasin Floating Market

While a bit further away at approximately 30 kilometers, the Banjarmasin Floating Market is a unique experience that showcases the traditional trading culture of the region. Visitors can take a boat ride to explore the market and sample local delicacies.

10. Danau Sentarum National Park

Located about 70 kilometers from the hotel, Danau Sentarum National Park is a stunning natural reserve known for its diverse wildlife and beautiful landscapes. It’s an excellent destination for nature lovers and those looking to explore the great outdoors.

Tips and Tricks for Staying at Grand Mandarin Inn

Tips During Your Stay

To make the most of your stay at the Grand Mandarin Inn, consider these tips: always check for special promotions or packages that may be available during your visit. Don’t hesitate to ask the staff for recommendations on local attractions and dining options. They are more than happy to assist you in making your stay memorable.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s facilities by planning your day around them. For instance, schedule some relaxation time at the spa after a day of sightseeing, or enjoy a leisurely swim in the pool during the afternoon. Make sure to try the restaurant’s signature dishes for a true taste of local cuisine.

Why Book Grand Mandarin Inn on Traveloka

Extensive Accommodation Options

When you book your stay at the Grand Mandarin Inn through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for budget-friendly rooms or luxurious suites, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget more effectively. Additionally, with the PayLater feature, you can enjoy your stay now and pay later, making your travel experience even more hassle-free.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you’ll unlock exclusive discounts, priority customer service, and other exciting rewards that enhance your travel experience.

Real Guest Reviews

One of the best features of booking through Traveloka is access to millions of verified guest reviews. These reviews provide valuable insights into the experiences of other travelers, helping you make informed decisions about your stay. You can trust that the feedback is genuine and reflects the quality of service you can expect at the Grand Mandarin Inn.

With all these advantages, there’s no reason not to choose the Grand Mandarin Inn for your stay in West Kalimantan. Booking hotel now via Traveloka and enjoy an unforgettable vacation experience!

All facilities in Grand Mandarin Inn

Bar, Cafe and Lounge Grand Mandarin Inn
Bar, Cafe and Lounge
Lobby Grand Mandarin Inn
Lobby
Exterior Grand Mandarin Inn
Exterior

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Newspaper in lobby

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Hairdryer
  • Minibar
  • Refrigerator
  • Shower

General

  • AC
  • Family room
  • Non-smoking room

Connectivity

  • LAN Internet
  • Free WiFi

Food and Drinks

  • Breakfast

Accessibilty

  • Disabled access friendly

Business Facilities

  • Meeting facilities

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Grand Mandarin Inn

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Mandarin Inn
50
Another facilities in Grand Mandarin Inn
Bellhop, Front desk, 24-hour Receptionist, 24-hour security, Laundry service

Frequently asked question in Grand Mandarin Inn

What is normal check-in & check-out time at Grand Mandarin Inn?
The standard check-in time at Grand Mandarin Inn is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Mandarin Inn provide breakfast?
Yes, Grand Mandarin Inn provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Mandarin Inn?
Grand Mandarin Inn is a 0.0-star hotel.
How many rooms are available at Grand Mandarin Inn?
Grand Mandarin Inn has 50 rooms in total.
Does Grand Mandarin Inn provide parking?
Yes, Grand Mandarin Inn provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Grand Mandarin Inn

8,4
Very Good
From 1.345 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,4

Meal

7,8

Location

8,6

Service and Facilites

8,4

People often mention about Grand Mandarin Inn
All
Distance to City Center (34)
Bedroom (30)
Accessibility (29)
Staff Friendliness (25)
Room Space (25)
Bathroom (24)
Hotel Area (21)
Ambiance (18)
Wifi (17)
Surroundings (16)
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Traveler Reviews Grand Mandarin Inn

Number of reviews per page
20
40
Customer reviews
L***u
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
eidneowosndoealakasbsksmxmfosks
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Accommodation's Reply
21 Oct 2025
Thank you for such a great review for us during your stay in GM Singkawang. We truly pleased to receive your compliments.
M***o
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
While in Singkawang city, you can enjoy staying at the Grand Mandarin with pleasant facilities.
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Accommodation's Reply
09 Oct 2025
Thank you for the review. We are pleased to welcoming you at Grand Mandarin Singkawang in near future. Kind regards, Management
mohammad t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Friendly prices and close to the city center
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Accommodation's Reply
06 Oct 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
J***r
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 week(s) ago
The price was affordable for two large beds for four people, and the room was very spacious. However, the hotel itself was a bit dated compared to the photos. The staff was also less than friendly.
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Accommodation's Reply
06 Oct 2025
Thank you for such a great review for us during your stay in GM Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
Verified Traveler
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
As noted by reviews from those who have stayed here, the room facilities and amenities are dated. The towels and bedsheets are in need of replacement, especially since the absorbency is very minimal. The rooms and bathrooms are quite clean. One of the advantages of this accommodation is its proximity to the city center and popular culinary spots in Singkawang. Almost all tourist and culinary destinations are within walking distance.
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Accommodation's Reply
29 Sep 2025
Thank you for your review and feedback. We strive to improve our facilities, products, and services. We hope you will enjoy all our facilities and services when you return to our hotel. Best regards, Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
I've stayed at Grand Mandarin twice when I had business back to Skw... The hotel is okay, the room, bathroom & hotel area are clean, the location is strategic, quite close to the market so it's just a short walk there, potential customers will become regular customers every time they go to Skw 😁
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Accommodation's Reply
26 Sep 2025
Thank you for taking the time to review and rate our hotel. We were honored to serve you during your recent visit to Singkawang. Best regards, Management
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E***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
A place we always go to when we're in Singkawang. It's affordable with comfortable and spacious rooms.
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Accommodation's Reply
23 Sep 2025
Warmest Greeting from Grand Mandarin Singkawang. Thank you for taking your valuable time to give us rating towards our Hotel. It's an honour for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, Kind regards, Management
E***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,3
/10
Reviewed 6 week(s) ago
I stayed for three nights and was disappointed. The room was quite large, close to the city center. The service was rude (unfriendly), the towels were worn, the AC wasn't cold, the bathroom was dirty, and the room was full of ants. Resting was interrupted by the noisy odong odong (traditional music instrument). Improve the facilities and cleanliness, and the receptionist should be friendly so guests won't be put off coming back.
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Accommodation's Reply
18 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope that when you return to our hotel, you will enjoy all the amenities comfortably. Best regards, Management,
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HENDRI
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
Affordable prices, good and friendly staff service... Near the culinary center of Hong Kong Market
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Accommodation's Reply
18 Sep 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
P***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,0
/10
Reviewed 7 week(s) ago
Suggestion...it's time to replace the bath towels with new ones, they're already dull and the threads are coming out. The hotel's location is strategic, close to the city center.
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Accommodation's Reply
08 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope you'll enjoy all our facilities and services when you return to our hotel. Best regards, Management.
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Y***y
icon-Business
Business
icon-origin-TRAVELOKA
6,6
/10
Reviewed 7 week(s) ago
I dislike the towel. It’s look terible.
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Accommodation's Reply
18 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope that when you return to our hotel, you will enjoy all the amenities comfortably. Best regards, Management,
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Dony B.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Overall, the service, ambiance, size, and location of the hotel were quite comfortable and worth it. However, the bedding is due for a facelift, as I've found several spots and stains on the sheets and pillowcases. The cleaning crew also needs to be equipped with a vacuum cleaner to prevent hair, sand, and other debris from being left on the bed after cleaning. Good luck, Grand Mandarin Hotel.
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Accommodation's Reply
08 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope you'll enjoy all our facilities and services when you return to our hotel. Best regards, Management.
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H***y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
The location is good, but it's a shame the sheets and towels are already discolored... maybe they should be replaced...
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Accommodation's Reply
19 Aug 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for your stay and review of our hotel. We are very pleased that our facilities and services have satisfied you. Thank you also for your suggestions and input. We will consider your suggestions for the comfort of our guests. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
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h***h
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9,1
/10
Reviewed 11 week(s) ago
The hotel's location is very strategic, close to the urban area and easy to find culinary delights.
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments.
F***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8,4
/10
Reviewed 12 week(s) ago
There were black ants in my room, so if I dropped food, I had to pick it up immediately. The bed and toilet were okay. The service was friendly, and the location was strategic.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Warm greetings, Thank you for your review and feedback. We strive to improve our facilities, products, and services. We hope you will enjoy all our facilities and services when you return to our hotel. Best regards, Management.
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Oke A. L.
icon-Business
Business
icon-origin-TRAVELOKA
8,2
/10
Reviewed 16 week(s) ago
Nice and clean... Price can be lowered for those staying longer
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Accommodation's Reply
25 Jul 2025
Thank you for staying with us and for your review of our hotel. We are delighted that you were satisfied with our facilities and services. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
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Y***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,6
/10
Reviewed 16 week(s) ago
the fridge is broken, the view is ok, the location is strategic
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Accommodation's Reply
08 Jul 2025
Thank you so much for giving us your feedback. We really appreciate your comment to improve our service and staff. We ensure in your next visit, this will not happen again. Best Regards, Pengelola
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,6
/10
Reviewed 20 week(s) ago
I asked for an extra bed in this hotel. It turned out that only a mattress, dirty sheets and blankets were provided. Guests must ask for their rooms to be cleaned (before 2 pm) otherwise our rooms will not be cleaned.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for staying and reviewing our hotel. For extrabeds, all are standard with thick foam material, different from the mattress used, regarding room service according to our SOP, last service is at 15.00 WIB. We apologize for the inconvenience of staying at our place. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm Regards, Management
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P***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 21 week(s) ago
Everything ok. 2D1N. Only there is no family room that can fit 7/8 people.
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Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon  Warm regards, Salam hangat dari Grand Mandarin Singkawang.
P***A
icon-origin-TRAVELOKA
8,2
/10
Reviewed 21 week(s) ago
Everything ok. 2D1N. Only there is no family room that can fit 7/8 people.
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Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon  Warm regards, Salam hangat dari Grand Mandarin Singkawang.
Number of reviews per page
20
40

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Lobby 4 Grand Mandarin Inn

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,4
Very Good
From 1.345 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,4

Meal

7,8

Location

8,6

Service and Facilites

8,4

People often mention about Grand Mandarin Inn
All
Distance to City Center (34)
Bedroom (30)
Accessibility (29)
Staff Friendliness (25)
Room Space (25)
Bathroom (24)
Hotel Area (21)
Ambiance (18)
Wifi (17)
Surroundings (16)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Mandarin Inn

Number of reviews per page
20
40
Customer reviews
L***u
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
eidneowosndoealakasbsksmxmfosks
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Thank you for such a great review for us during your stay in GM Singkawang. We truly pleased to receive your compliments.
M***o
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
While in Singkawang city, you can enjoy staying at the Grand Mandarin with pleasant facilities.
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Find this review helpful?
Accommodation's Reply
09 Oct 2025
Thank you for the review. We are pleased to welcoming you at Grand Mandarin Singkawang in near future. Kind regards, Management
mohammad t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Friendly prices and close to the city center
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Accommodation's Reply
06 Oct 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
J***r
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 week(s) ago
The price was affordable for two large beds for four people, and the room was very spacious. However, the hotel itself was a bit dated compared to the photos. The staff was also less than friendly.
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Find this review helpful?
Accommodation's Reply
06 Oct 2025
Thank you for such a great review for us during your stay in GM Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
Verified Traveler
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
As noted by reviews from those who have stayed here, the room facilities and amenities are dated. The towels and bedsheets are in need of replacement, especially since the absorbency is very minimal. The rooms and bathrooms are quite clean. One of the advantages of this accommodation is its proximity to the city center and popular culinary spots in Singkawang. Almost all tourist and culinary destinations are within walking distance.
Read More
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Accommodation's Reply
29 Sep 2025
Thank you for your review and feedback. We strive to improve our facilities, products, and services. We hope you will enjoy all our facilities and services when you return to our hotel. Best regards, Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
I've stayed at Grand Mandarin twice when I had business back to Skw... The hotel is okay, the room, bathroom & hotel area are clean, the location is strategic, quite close to the market so it's just a short walk there, potential customers will become regular customers every time they go to Skw 😁
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Accommodation's Reply
26 Sep 2025
Thank you for taking the time to review and rate our hotel. We were honored to serve you during your recent visit to Singkawang. Best regards, Management
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E***i
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10,0
/10
Reviewed 5 week(s) ago
A place we always go to when we're in Singkawang. It's affordable with comfortable and spacious rooms.
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Accommodation's Reply
23 Sep 2025
Warmest Greeting from Grand Mandarin Singkawang. Thank you for taking your valuable time to give us rating towards our Hotel. It's an honour for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, Kind regards, Management
E***g
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Leisure
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6,3
/10
Reviewed 6 week(s) ago
I stayed for three nights and was disappointed. The room was quite large, close to the city center. The service was rude (unfriendly), the towels were worn, the AC wasn't cold, the bathroom was dirty, and the room was full of ants. Resting was interrupted by the noisy odong odong (traditional music instrument). Improve the facilities and cleanliness, and the receptionist should be friendly so guests won't be put off coming back.
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Accommodation's Reply
18 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope that when you return to our hotel, you will enjoy all the amenities comfortably. Best regards, Management,
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HENDRI
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9,4
/10
Reviewed 7 week(s) ago
Affordable prices, good and friendly staff service... Near the culinary center of Hong Kong Market
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Accommodation's Reply
18 Sep 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
P***g
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Leisure
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8,0
/10
Reviewed 7 week(s) ago
Suggestion...it's time to replace the bath towels with new ones, they're already dull and the threads are coming out. The hotel's location is strategic, close to the city center.
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Accommodation's Reply
08 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope you'll enjoy all our facilities and services when you return to our hotel. Best regards, Management.
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Y***y
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Business
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6,6
/10
Reviewed 7 week(s) ago
I dislike the towel. It’s look terible.
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Accommodation's Reply
18 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope that when you return to our hotel, you will enjoy all the amenities comfortably. Best regards, Management,
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Dony B.
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8,5
/10
Reviewed 8 week(s) ago
Overall, the service, ambiance, size, and location of the hotel were quite comfortable and worth it. However, the bedding is due for a facelift, as I've found several spots and stains on the sheets and pillowcases. The cleaning crew also needs to be equipped with a vacuum cleaner to prevent hair, sand, and other debris from being left on the bed after cleaning. Good luck, Grand Mandarin Hotel.
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Accommodation's Reply
08 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope you'll enjoy all our facilities and services when you return to our hotel. Best regards, Management.
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H***y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
The location is good, but it's a shame the sheets and towels are already discolored... maybe they should be replaced...
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Accommodation's Reply
19 Aug 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for your stay and review of our hotel. We are very pleased that our facilities and services have satisfied you. Thank you also for your suggestions and input. We will consider your suggestions for the comfort of our guests. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
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h***h
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9,1
/10
Reviewed 11 week(s) ago
The hotel's location is very strategic, close to the urban area and easy to find culinary delights.
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments.
F***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8,4
/10
Reviewed 12 week(s) ago
There were black ants in my room, so if I dropped food, I had to pick it up immediately. The bed and toilet were okay. The service was friendly, and the location was strategic.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Warm greetings, Thank you for your review and feedback. We strive to improve our facilities, products, and services. We hope you will enjoy all our facilities and services when you return to our hotel. Best regards, Management.
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Oke A. L.
icon-Business
Business
icon-origin-TRAVELOKA
8,2
/10
Reviewed 16 week(s) ago
Nice and clean... Price can be lowered for those staying longer
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Accommodation's Reply
25 Jul 2025
Thank you for staying with us and for your review of our hotel. We are delighted that you were satisfied with our facilities and services. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
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Y***y
icon-Leisure
Leisure
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8,6
/10
Reviewed 16 week(s) ago
the fridge is broken, the view is ok, the location is strategic
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Accommodation's Reply
08 Jul 2025
Thank you so much for giving us your feedback. We really appreciate your comment to improve our service and staff. We ensure in your next visit, this will not happen again. Best Regards, Pengelola
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,6
/10
Reviewed 20 week(s) ago
I asked for an extra bed in this hotel. It turned out that only a mattress, dirty sheets and blankets were provided. Guests must ask for their rooms to be cleaned (before 2 pm) otherwise our rooms will not be cleaned.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for staying and reviewing our hotel. For extrabeds, all are standard with thick foam material, different from the mattress used, regarding room service according to our SOP, last service is at 15.00 WIB. We apologize for the inconvenience of staying at our place. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm Regards, Management
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P***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 21 week(s) ago
Everything ok. 2D1N. Only there is no family room that can fit 7/8 people.
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Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon  Warm regards, Salam hangat dari Grand Mandarin Singkawang.
P***A
icon-origin-TRAVELOKA
8,2
/10
Reviewed 21 week(s) ago
Everything ok. 2D1N. Only there is no family room that can fit 7/8 people.
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Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon  Warm regards, Salam hangat dari Grand Mandarin Singkawang.
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