Grand Mercure Lampung

The hotel is amazing, I would love to come back again.

luxury room full of marble, comfortable bed, cold AC, comfortable.. however: the first day of check in, the lobby AC seemed to not be on, hot to the point of sweating, the next morning breakfast with minimal AC / not on (position on Friday, Saturday night) the next day it was cold oh be careful if you choose a room, the number of people if 2 must click add up to 2 people, if only 1 person 1 room, breakfast facilities are only provided for 1 person, and the second person must pay another 225 thousand there is no other solution than paying 225 thousand for the second person, or buying your own food outside soap in the room uses lifebuoy, usually hotels * 4/5 are not like that breakfast food is just okay

Overall, our family was comfortable The staff were all friendly The blanket on the bed was dirty when we first arrived, but after calling HK they changed it, but it was still dirty, and it was changed again. Thank you to the HK staff that night 🙏🏻

Grand Mercure is really a nice hotel. The room is spacious and comfortable, the twin bed is big so it can be two people.

The hotel staff is very friendly, it's really great, you have to try it here

fast and friendly service and all areas are clean

I stayed here for 2 days. The room was okay, the cleanliness was okay. But it is not recommended for breakfast. Because a lot of the food ran out, we got leftovers. At that time, many customers complained about why the food ran out and it was not refilled immediately. Waiting for a complaint request before refilling it. The kitchen should have been more professional. They knew it was a long weekend, why didn't they prepare it from the start. There weren't many food choices even though

Comfortable hotel with a reasonable price.

overall it's good. friendly staff, delicious welcome drink, bar menu is also varied, facilities are very complete, only breakfast is horrible. I paid plus food but the food is bland, little variation of salad some are not fresh. sorry for the bad review but I really regret taking breakfast included.

The hotel staff is very friendly, the place is very neat.

We usually book hotels on Traveloka, this time we only get breakfast for 1 person.. funny bro.. whether you book for 1 person or 2 people, the hotel price remains the same.. strange policy.. it's called booking a hotel + breakfast, breakfast is definitely included for 2 people..

Saya menginap di kamar Premier Double, lantai 12, kamar paling pojok. Pemandangannya masya Allah luar biasa, city view kanan kiri, jendelanya besar sekali. The view was stunning ⭐️⭐️⭐️ Kamarnya luas (33m), bersih, AC dingin. Tapi mungkin untuk improvement, saya coba kasih review: tidak ada post untuk drop off makanan online di sini, tidak bisa dititip di security, jadi driver harus menunggu pelanggan di luar sampai datang (waktu itu saya di luar hotel, kasihan bapaknya harus nunggu lama). Sekelas mercure konsep hospitalitynya harusnya tinggi, customer harusnya dibantu & difasilitasi, bukan ‘direpotkan’ (karena harus buru-buru sampai hotel untuk ketemu driver gojek) 😊😊 Yang kedua, sekelas Mercure dengan rate hampir 1,5jt, sampo & sabun yang dipakai seperti yang dijual di minimarket, bikin kulit kering. Sementara di Jakarta dengan rate 900rb, sudah ada hotel yang kolaborasi dengan Vendor Natural Product / aromaterapi (misal: Sensati* Botanic*ls) dengan bahan yang go green & bersahabat dengan kulit. Bonus: (ini bukan masalah besar namun supaya pelancong lain bisa membandingkan saja dengan hospitality hotel lain) kami meminjam sendok namun katanya hanya boleh pakai yang plastik / sekali pakai, karena kalau sendok biasa hanya untuk Room Service 😊 Wah, seumur hidup baru pertama kali kaya gini (tau gitu kami bawa sendok dari jakarta ya) 😊😊😊 Terima kasih mercure, stunning view! Semoga lebih baik lagi kedepannya.

A+ I have a great time at this hotel.

A+ Breakfast was amazing, the menu was rich and staff very friendly. I will stay in this hotel whenever I return to Bandar Lampung.

The location and hotel rooms are very good and the food is also highly recommended.

The hotel staff is friendly, the breakfast is very complete, the rooms are clean.

The staff is friendly, the hotel is clean, and the view is great.

quite satisfied with the hotel service, according to the price, only the food is less than satisfactory

Lack of hotel staff to lift items from the GF floor or in P5 we waited for 1 hour before there was a staff to lift the items. For the P5 floor, GF and the lobby the AC is still hot. The hotel lighting is very good, very bright. The breakfast food is varied and delicious. The receptionists are also friendly

the hotel atmosphere is very comfortable, only the receptionist explained about the deposit which was not appropriate... hopefully it will be a concern for the management