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Hermes Palace Hotel Medan
Hotels
Preferred Partner
8,4
/10
Very Good
5.410 reviews
What Guests Say About Their Stay
Distance To City Center (117)
Staff Friendliness (96)
Bedroom (95)
Ambiance (82)
Jacinta
8,5
/ 10
Stayed for 3 days and this became my favorite hotel in Medan. The room was comfortable and spacious. Friendly and helpful staff! Easy to find food and close to popular malls in Medan. I highly recommend it to everyone to stay here
fedy s.
8,8
/ 10
Nice stay, quick check in and check out
Muhammad Y. M.
10,0
/ 10
The service is excellent, the rooms are very comfortable, the view is great, and the food is delicious.
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bonardo a. p. m.
9,7
/ 10
The place is strategically located right in the middle of the city, the service is fast and the food is also good. Including the place to enjoy Medan air from the top floor makes it a pleasant experience to stay at this place.
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Irini D. W.
9,4
/ 10
The location is strategic, want to find food easily and not far from the city center and tourist attraction in the city.
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In the Area
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Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Hermes Palace Hotel Medan
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What's around Hermes Palace Hotel Medan
Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151
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Location
Staying at Hermes Palace Hotel Medan is a good choice when you are visiting Medan City Center.
About Hermes Palace Hotel Medan
From business event to corporate gathering, Hermes Palace Hotel Medan provides complete services and facilities that you and your colleagues need.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hermes Palace Hotel Medan exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hermes Palace Hotel Medan is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Hermes Palace Hotel Medan.
All facilities in Hermes Palace Hotel Medan
Bar, Cafe and Lounge
Fitness Center
Lobby
CleanAccommodation
Exterior
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Lunch restaurant
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Doorman
- Express check-out
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Wedding service
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
General
- AC
- Ballroom
- Banquet
- Non-smoking room
- Rooftop terrace
- Smoking area
Things to Do
- Fitness center
- Massage
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Business Facilities
- Business center
- Meeting facilities
Transportation
- Valet parking
Connectivity
- Free WiFi
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Hermes Palace Hotel Medan
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hermes Palace Hotel Medan | 106 |
Number of floors in Hermes Palace Hotel Medan | 11 |
Another facilities in Hermes Palace Hotel Medan | Coffee shop, 24-hour room service, Breakfast restaurant, Lunch restaurant, Safety deposit box |
Frequently asked question in Hermes Palace Hotel Medan
What are available facilities at Hermes Palace Hotel Medan?
There are top facilites at Hermes Palace Hotel Medan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hermes Palace Hotel Medan?
The standard check-in time at Hermes Palace Hotel Medan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hermes Palace Hotel Medan provide breakfast?
Yes, Hermes Palace Hotel Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hermes Palace Hotel Medan?
Hermes Palace Hotel Medan is a 4.0-star hotel.
How many floors does Hermes Palace Hotel Medan have?
Hermes Palace Hotel Medan has 11 floors.
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More Reviews from Other Guests in Hermes Palace Hotel Medan
Traveloka (5.375)
Other sources (35)
8,4
Very Good
From 5.375 reviews
Provided by travelers on
Cleanliness
8,5
Room Comfort
8,4
Meal
8,3
Location
8,6
Service and Facilites
8,4
People often mention about Hermes Palace Hotel Medan
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Khoảng cách đến trung tâm (77)
Nhân viên thân thiện (68)
Phòng ngủ (66)
Không khí (62)
Hương vị (55)
Đường đi (53)
Phòng tắm (52)
Không gian phòng (51)
Khu vực chung (49)
Đa dạng (47)
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Traveler Reviews Hermes Palace Hotel Medan
Number of reviews per page
20
40
Customer reviews
W***a
Business
10,0
/10
Reviewed 3 day(s) ago
Breakfast with a view of Medan city, very comfortable room, clean bathroom. Recommended!!!
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Rustam A.
Leisure
8,5
/10
Reviewed 6 day(s) ago
During your stay here, it was comfortable, clean, the service was very good, the staff were well trained and the service was excellent, not just staying but providing a pleasant experience, right? Thanks
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Accommodation's Reply
17 Oct 2025
Dear Mr. Rustam A., Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager
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p***a
9,7
/10
Reviewed 1 week(s) ago
This is a fairly old hotel, but the quality of the rooms and cleanliness are well-maintained. It's strategically located in the heart of Medan.
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Accommodation's Reply
17 Oct 2025
Dear P*a, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager
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S***i
Business
10,0
/10
Reviewed 2 week(s) ago
The service is excellent, the room is comfortable and cozy, there are many delicious restaurants nearby, and a convenience store is just opposite the hotel, which is very convenient.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. S*i. Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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M***d
Transit
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is very helpful and friendly.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. M*d. Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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M***d
Transit
8,6
/10
Reviewed 2 week(s) ago
The breakfast menu was very standard, like a 3-star hotel.
And the taste was mediocre.
The shower head was broken, and the bathroom amenities were also inadequate.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. M*d. Thank you for taking the time to share your experience with us. We apologize for any inconvenience you experienced regarding the quality of breakfast, the condition of the shower hanger, and the inadequate bathroom amenities. Your feedback is very valuable and we have forwarded it to our relevant team for immediate improvements and service quality enhancements. We look forward to welcoming you back with a better experience on your next visit. Best regards, Parlin Samosir, Senior Business Development Manager.
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Verified Traveler
Business
10,0
/10
Reviewed 2 week(s) ago
Every time I come to Medan, I always stay at the Hermes Hotel because the hotel is clean, especially the rooms are clean and the service is very good. I have been staying at the Hermes Hotel every time I come to Medan for 3 years, to the point where the staff know me...
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Accommodation's Reply
09 Oct 2025
Dear Guest, Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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Lee K. D.
7,9
/10
Reviewed 2 week(s) ago
There is no salad at the buffet and no vegetable dishes.
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. Lee ke. D. Thank you for taking the time to share your experience with us. We apologize for the inconvenience caused by the buffet selection that did not meet your expectations, especially the unavailability of salads and vegetable dishes at that time. Your feedback is highly appreciated and will be taken into consideration by our F&B team to improve and add more menu variations in the future. We look forward to welcoming you back with a better experience on your next visit. Best regards, Parlin Samosir. Senior Business Development Manager.
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Verified Traveler
Transit
10,0
/10
Reviewed 3 week(s) ago
It's good, maintain and improve
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Accommodation's Reply
09 Oct 2025
Dear Mr./Ms. G*t. Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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S***k
Transit
9,4
/10
Reviewed 3 week(s) ago
Comfortable room and great location. I will surely stay again 👍
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Accommodation's Reply
01 Oct 2025
Dear Mr./Ms. S*ke, Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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L***y
Business
10,0
/10
Reviewed 3 week(s) ago
I've stayed here many times because it's in the heart of Medan, making it easy to get anywhere.
The staff is also very friendly.
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Accommodation's Reply
01 Oct 2025
Dear Mr./Ms. L*y. Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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A***a
Staycation
10,0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and helpful. Its central location makes it easy to get around.
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Accommodation's Reply
01 Oct 2025
Dear Mr./Ms. A*a. Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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F
Feriliem
10,0
/10
Reviewed 4 week(s) ago
Strategic location, easy to get anywhere, right in the middle of the city
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Accommodation's Reply
01 Oct 2025
Dear Mr./Ms. Fariliem, Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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S***e
Leisure
9,1
/10
Reviewed 4 week(s) ago
Friendly staff, the room is quite big and clean, the toilet is also spacious. Nice variety of breakfast choices.
1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Mr./Ms. S*e. Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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Safaruddin
Business
10,0
/10
Reviewed 5 week(s) ago
A comfortable hotel for rest
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Accommodation's Reply
25 Sep 2025
Dear Mr. Safaruddin, Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very pleased that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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s
sutrisno
10,0
/10
Reviewed 5 week(s) ago
The hotel is nice, the service is good.
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Accommodation's Reply
25 Sep 2025
Dear Mr. Sutrisno, Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very pleased that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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S***I
Staycation
8,5
/10
Reviewed 6 week(s) ago
Affordable price
Clean hotel, close to the city center
Friendly hotel staff
Varied food
However, the Deluxe City View room wasn't as spacious as I expected; it was quite cramped, especially with an extra bed.
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Accommodation's Reply
11 Sep 2025
Dear Mr./Ms. S*i. Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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D***a
Staycation
10,0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly, the place is clean and comfortable.
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Accommodation's Reply
10 Sep 2025
Dear Mr./Ms. D*a. Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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D***o
Business
9,1
/10
Reviewed 6 week(s) ago
Clean rooms, lobby is less homey, internet access is less stable
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Accommodation's Reply
11 Sep 2025
Dear Mr/Ms D*o. Thank you for choosing Hermes Palace Hotel Medan as your place to stay during your visit to Medan. We are very happy that you enjoyed your stay and shared it in the comments section. We apologize for any inconvenience you may have experienced. We hope to welcome you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.
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MY
Muhammad Y. M.
Staycation
10,0
/10
Reviewed 7 week(s) ago
The service is excellent, the rooms are very comfortable, the view is great, and the food is delicious.
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Mr. Muhammad Y. M. Thank you for choosing Hermes Palace Hotel Medan as your accommodation during your visit to Medan. We are very happy that you enjoyed your stay and shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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