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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotels
8,7
/10
Very Good
4.120 reviews
What Guests Say About Their Stay
Staff Friendliness (83)
Bedroom (80)
Bathroom (79)
Room Space (78)
Rustini
10,0
/ 10
Excellent staycation with friendly staff and best cleanliness and comfy room. Very recommended👍
Natalia J.
9,4
/ 10
Checked in on 20th July 2024 and checked out 09 August 2024. Ketut Ari and the guys were awesome, they became defacto uncles and brothers for our 4 year old, hugs all round, a tear was shed when Emma left as all the staff loved her, that made things so easy, it was like coming home. The house keeping was excellent and they really couldn't do enough for us, room was always spotless and towels etc replaced daily, water topped up, very impressive. The pool area was terrific, my favourite was the heated pool, the kids pool is very safe for our little girl. If you stay at CWS (Ciputra World Surabaya) you really can't go wrong. Not only the staff were terrific but also the location that is right behind the mall, made it easy for you to get something daily without having to walk under the sun for too long.
Verified Traveler
10,0
/ 10
The hotel was comfortable, the staff was friendly, we got a room upgrade, and it had direct access to the mall. I'll definitely stay here again next time I'm in Surabaya. Thank you very much, Ciputra World Hotel.
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Dewi S.
10,0
/ 10
Friendly hotel staff, comfortable rooms, cold AC, soft mattresses, clean rooms, delicious food.
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Dessy C.
9,1
/ 10
I really enjoyed my two-night stay here yesterday, and many thanks to the staff for their helpful birthday surprise for my husband at breakfast. Such an unforgettable moment. The facilities are all great: the rooms are spacious and clean, with complete amenities. The pool is also on the 22nd floor, so you can splash around with a city view.
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In the Area
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Jalan Mayjen Sungkono No. 87 - 89, Sawahan, Surabaya, Jawa Timur, Indonesia, 60224
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Read More
Available Room Types in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Jalan Mayjen Sungkono No. 87 - 89, Sawahan, Surabaya, Jawa Timur, Indonesia, 60224
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Discover More About Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Location
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is located in area / city Sawahan.
About Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
From business event to corporate gathering, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International will surely spoil you for numerous shopping centers nearby.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Ciputra World Surabaya managed by Swiss-Belhotel International exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International.
All facilities in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
- Continental breakfast
- Dining area
- Gluten-free meals
- Set menu dinner
- Set menu lunch
- Snacks
- Snack bar
- Vegetarian meal
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Wedding service
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Heater
- Smoking area
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Hair salon
- Shops
- Supermarket
Things to Do
- Fitness center
- Hot tub
- Massage
- Outdoor pool
- Sauna
- Spa
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Minibar
- Shower
- TV
Business Facilities
- Business center
- Meeting facilities
- Photocopier
- Projector
Accessibilty
- Accessible bathroom
- In-room accessibility
- Roll-in shower
Transportation
- Car rental
- Valet parking
Connectivity
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children pool
Sports and Recreations
- Fitness center
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
For reservation room including breakfast, additional breakfast charge apply for additional person (maximum breakfast is 2 person/ room) - From 12 years old above will be IDR 187.550 net/ pax - For 6 - 11 years old will be charge 50% from IDR 187.550/ pax - No additional breakfast charge for kids under 5 years old
For reservation room including breakfast, additional breakfast charge apply for additional person (maximum breakfast is 2 person/ room) - From 12 years old above will be IDR 187.550 net/ pax - For 6 - 11 years old will be charge 50% from IDR 187.550/ pax - No additional breakfast charge for kids under 5 years old
Additional Policy
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Executive Lounge is temporarily closed until further notice
Executive Lounge is temporarily closed until further notice
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International | 212 |
Number of floors in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International | 22 |
Another facilities in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International | Restaurant with AC, A la carte dinner, A la carte lunch, Breakfast, Buffet breakfast |
Frequently asked question in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
What are available facilities at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
There are top facilites at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
The standard check-in time at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provide breakfast?
Yes, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is a 5.0-star hotel.
How many floors does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have?
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has 22 floors.
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More Reviews from Other Guests in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Overall Ratings & Reviews Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Traveloka (3.884)
Other sources (236)
8,7
Very Good
From 3.884 reviews
Provided by travelers on
Cleanliness
9,1
Room Comfort
9,0
Meal
8,6
Location
9,0
Service and Facilites
8,9
People often mention about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
All
Staff Friendliness (56)
Bedroom (55)
Bathroom (52)
Room Space (49)
Ambiance (45)
Hotel Area (44)
Surroundings (42)
Accessibility (40)
Family Friendly (37)
Wifi (37)
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Traveler Reviews Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Number of reviews per page
20
40
Customer reviews
Verified Traveler
9,7
/10
Reviewed 6 day(s) ago
Everything is good, Comfortable for Staycation
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Verified Traveler
Business
10,0
/10
Reviewed 2 week(s) ago
The staff is very friendly, the room is very comfortable🥰
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I***a
Staycation
10,0
/10
Reviewed 2 week(s) ago
Comfortable, friendly service, clean.
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Verified Traveler
10,0
/10
Reviewed 3 week(s) ago
The hotel was comfortable, the staff was friendly, we got a room upgrade, and it had direct access to the mall. I'll definitely stay here again next time I'm in Surabaya. Thank you very much, Ciputra World Hotel.
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E***i
10,0
/10
Reviewed 4 week(s) ago
Overall, it's okay.. only access to the mall and parking lot requires changing elevators.. this is just for input, in my room the kettle can be used but it leaks a little.. thank you
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T***n
Business
9,7
/10
Reviewed 4 week(s) ago
All staff are very friendly, strategic location in West Surabaya
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S***a
Staycation
9,7
/10
Reviewed 4 week(s) ago
the staff is friendly and the hotel invironment is very good. only if you throuh the main entrance, the way to the lobby hotel (by car) was not good..the street is too narrow and far...it is not convenient
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t***s
Staycation
10,0
/10
Reviewed 5 week(s) ago
Fun and guaranteed facilities and cleanliness, friendly service.
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Claudya
Medical
10,0
/10
Reviewed 5 week(s) ago
Topp... Awesome... Satisfied... All the staff are friendly. The food is delicious. Check-in didn't take long. Thank you Ciputra... Love sekebon
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1 people find it helpful
R***a
Staycation
10,0
/10
Reviewed 8 week(s) ago
the best hotel ever I stay.....................
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E***h
Business
9,4
/10
Reviewed 8 week(s) ago
Will come back again soon. ^^ Satisfied
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IM
I Made R. N.
Business
9,4
/10
Reviewed 9 week(s) ago
The hotel is located just next to a big shopping mall and can be easily accessed from the airport or city. The room is spacious, clean and has sufficient facilities. The breakfast menu can be added with by adding various foods, and the staff at the restaurant can be improved by more proactive to offer drink or food to the guests.
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Accommodation's Reply
31 Aug 2025
Dear Mr. I Made R.N.,
Thank you for sharing your recent experience with us at Hotel Ciputra World Surabaya. We sincerely appreciate your time and feedback.
We would like to kindly bring to your attention that the photos attached to your review appear to be from a different property and do not accurately represent the facilities of our hotel. To ensure clarity and avoid any potential misunderstanding for future guests, we would greatly appreciate it if the images could be reviewed or revised accordingly.
Should you require any assistance or wish to share images from your actual stay, please do not hesitate to contact us directly. We are always here to assist.
Once again, thank you for your review. We look forward to the opportunity of welcoming you back in the near future.
Warmest regards,
Veronica Amanda K.
Guest Service Manager
Hotel Ciputra World Surabaya
TJ
Tawarikha J. P.
Staycation
10,0
/10
Reviewed 10 week(s) ago
Everything from the rooms, restaurant, hotel corridors, to the swimming pool is kid-friendly. Access to Ciputra World Mall is also easy, making kids even happier.
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Accommodation's Reply
31 Aug 2025
Dear Ms. Tawarikha J. P., Thank you for choosing Hotel Ciputra World Surabaya as your family's accommodation and for your excellent rating. We are delighted to learn that all areas of the hotel—from the rooms, to the restaurant, to the corridors, to the swimming pool—provide comfort for children. Knowing that your children enjoyed their stay here is a joy in itself. We are also pleased that the direct access to Ciputra World Mall provides additional convenience for you and your family during your stay. We hope to welcome you back again soon for an equally enjoyable experience. Warm regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
See original
Y***y
Leisure
9,7
/10
Reviewed 11 week(s) ago
My first experience staying here, the staff are friendly, the check-in & check-out process is fast, the location is in one with the mall, suitable for family vacation.
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Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Thank you for entrusting your first stay to Hotel Ciputra World Surabaya and for your positive review. We are delighted to learn that our friendly staff, fast check-in and check-out process, and convenient location directly connected to the mall made your family vacation comfortable. Reviews like this encourage us to continue providing the best service. We look forward to welcoming you and your family back in the future. Warmest regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
See original
j***a
Business
10,0
/10
Reviewed 12 week(s) ago
The hotel staff are all friendly and polite, the hotel atmosphere is calm and clean, very comfortable
See original
+5
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Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Thank you for sharing your positive review regarding your stay at Hotel Ciputra World Surabaya. We are delighted to learn that the friendly staff, the tranquil atmosphere, and the cleanliness of the hotel made your stay comfortable. Reviews like this are a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back in the future. Warm regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
See original
HW
Hendra W.
6,5
/10
Reviewed 13 week(s) ago
The TV is bad, the screen is broken and has shadows
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Accommodation's Reply
09 Aug 2025
Dear Mr. Hendra, Thank you for taking the time to share your review of your stay at Hotel Ciputra World Surabaya. We apologize for the inconvenience you experienced regarding the condition of the TV in your room. We have forwarded your feedback to the relevant team for immediate evaluation and necessary follow-up. We also regret that we did not have the opportunity to address this issue directly during your stay. We understand how important your comfort is during your stay, and this is a serious concern for us as we strive to improve our services going forward. As a token of our appreciation and apology, if you are permitted, we sincerely hope to welcome you back on your next visit. We will be happy to ensure you have a more comfortable and memorable stay. Sincerely, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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S***a
Transit
8,5
/10
Reviewed 13 week(s) ago
the only that bother me is the road to the hotel is very small and inconvenient.
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Accommodation's Reply
09 Aug 2025
Dear Valued Guest,
Thank you very much for taking the time to share your feedback regarding your recent stay at Hotel Ciputra World Surabaya.
We truly appreciate your kind words and are glad to know you enjoyed your time with us. However, we also take note of your comment regarding the access road to the hotel. We understand how this may have caused some inconvenience, and we sincerely apologize for any discomfort it may have brought during your visit.
While the road access is unfortunately beyond our direct control, we are continuously working with the relevant parties to explore any possible improvements. Your feedback is extremely valuable and helps us advocate for a better guest experience, even beyond our doors.
We hope to have the pleasure of welcoming you back in the near future and providing you with an even more seamless and enjoyable stay.
Warm regards,
Veronica Amanda K.
Guest Service Manager
Hotel Ciputra World Surabaya
WA
Wahyu A.
Leisure
8,5
/10
Reviewed 14 week(s) ago
Awesome, definitely come again if I'm bored in Surabaya
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Accommodation's Reply
30 Jul 2025
Dear Wahyu A., Warm greetings from Hotel Ciputra World Surabaya! Thank you for taking the time to leave us a wonderful review. We are delighted to know that you enjoyed your stay with us. We look forward to your next visit, whether during your leisure time or during another trip to Surabaya. See you again soon, and please don't hesitate to contact us if there is anything we can assist you with on your next visit. Sincerely, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
See original
DS
Dewi S.
Business
10,0
/10
Reviewed 14 week(s) ago
Friendly hotel staff, comfortable rooms, cold AC, soft mattresses, clean rooms, delicious food.
See original
1 people find it helpful
Accommodation's Reply
22 Jul 2025
Dear Dewi S., Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Hotel Ciputra World Surabaya—from the comfort of your room, the cool air conditioning, to the friendly service from our team. We are also pleased that you enjoyed our meals. We hope to welcome you back on your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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DC
Dessy C.
Leisure
9,1
/10
Reviewed 14 week(s) ago
I really enjoyed my two-night stay here yesterday, and many thanks to the staff for their helpful birthday surprise for my husband at breakfast. Such an unforgettable moment. The facilities are all great: the rooms are spacious and clean, with complete amenities. The pool is also on the 22nd floor, so you can splash around with a city view.
Read More
See original
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Accommodation's Reply
22 Jul 2025
Dear Ms. Dessy C., Thank you so much for sharing your memorable experience during your stay with us at Hotel Ciputra World Surabaya. We are so happy to have been a part of your special moment with your husband — the little birthday surprise was a token of our sincere appreciation. We are also happy to hear that you enjoyed the comfort of your room, the complete facilities, and the relaxing time at our swimming pool located on the 22nd floor with a view of the city. We hope these wonderful memories will bring you back to Hotel Ciputra World Surabaya again soon. See you on your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Traveloka (3.884)
Other sources (236)
8,7
Very Good
From 3.884 reviews
Provided by travelers on
Cleanliness
9,1
Room Comfort
9,0
Meal
8,6
Location
9,0
Service and Facilites
8,9
People often mention about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
All
Staff Friendliness (56)
Bedroom (55)
Bathroom (52)
Room Space (49)
Ambiance (45)
Hotel Area (44)
Surroundings (42)
Accessibility (40)
Family Friendly (37)
Wifi (37)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Number of reviews per page
20
40
Customer reviews
Verified Traveler
9,7
/10
Reviewed 6 day(s) ago
Everything is good, Comfortable for Staycation
Find this review helpful?
Verified Traveler
Business
10,0
/10
Reviewed 2 week(s) ago
The staff is very friendly, the room is very comfortable🥰
See original
Find this review helpful?
I***a
Staycation
10,0
/10
Reviewed 2 week(s) ago
Comfortable, friendly service, clean.
See original
Find this review helpful?
Verified Traveler
10,0
/10
Reviewed 3 week(s) ago
The hotel was comfortable, the staff was friendly, we got a room upgrade, and it had direct access to the mall. I'll definitely stay here again next time I'm in Surabaya. Thank you very much, Ciputra World Hotel.
See original
Find this review helpful?
E***i
10,0
/10
Reviewed 4 week(s) ago
Overall, it's okay.. only access to the mall and parking lot requires changing elevators.. this is just for input, in my room the kettle can be used but it leaks a little.. thank you
See original
Find this review helpful?
T***n
Business
9,7
/10
Reviewed 4 week(s) ago
All staff are very friendly, strategic location in West Surabaya
See original
Find this review helpful?
S***a
Staycation
9,7
/10
Reviewed 4 week(s) ago
the staff is friendly and the hotel invironment is very good. only if you throuh the main entrance, the way to the lobby hotel (by car) was not good..the street is too narrow and far...it is not convenient
Find this review helpful?
t***s
Staycation
10,0
/10
Reviewed 5 week(s) ago
Fun and guaranteed facilities and cleanliness, friendly service.
See original
Find this review helpful?
Claudya
Medical
10,0
/10
Reviewed 5 week(s) ago
Topp... Awesome... Satisfied... All the staff are friendly. The food is delicious. Check-in didn't take long. Thank you Ciputra... Love sekebon
See original
1 people find it helpful
R***a
Staycation
10,0
/10
Reviewed 8 week(s) ago
the best hotel ever I stay.....................
Find this review helpful?
E***h
Business
9,4
/10
Reviewed 8 week(s) ago
Will come back again soon. ^^ Satisfied
Find this review helpful?
IM
I Made R. N.
Business
9,4
/10
Reviewed 9 week(s) ago
The hotel is located just next to a big shopping mall and can be easily accessed from the airport or city. The room is spacious, clean and has sufficient facilities. The breakfast menu can be added with by adding various foods, and the staff at the restaurant can be improved by more proactive to offer drink or food to the guests.
Read More
Find this review helpful?
Accommodation's Reply
31 Aug 2025
Dear Mr. I Made R.N.,
Thank you for sharing your recent experience with us at Hotel Ciputra World Surabaya. We sincerely appreciate your time and feedback.
We would like to kindly bring to your attention that the photos attached to your review appear to be from a different property and do not accurately represent the facilities of our hotel. To ensure clarity and avoid any potential misunderstanding for future guests, we would greatly appreciate it if the images could be reviewed or revised accordingly.
Should you require any assistance or wish to share images from your actual stay, please do not hesitate to contact us directly. We are always here to assist.
Once again, thank you for your review. We look forward to the opportunity of welcoming you back in the near future.
Warmest regards,
Veronica Amanda K.
Guest Service Manager
Hotel Ciputra World Surabaya
TJ
Tawarikha J. P.
Staycation
10,0
/10
Reviewed 10 week(s) ago
Everything from the rooms, restaurant, hotel corridors, to the swimming pool is kid-friendly. Access to Ciputra World Mall is also easy, making kids even happier.
See original
Find this review helpful?
Accommodation's Reply
31 Aug 2025
Dear Ms. Tawarikha J. P., Thank you for choosing Hotel Ciputra World Surabaya as your family's accommodation and for your excellent rating. We are delighted to learn that all areas of the hotel—from the rooms, to the restaurant, to the corridors, to the swimming pool—provide comfort for children. Knowing that your children enjoyed their stay here is a joy in itself. We are also pleased that the direct access to Ciputra World Mall provides additional convenience for you and your family during your stay. We hope to welcome you back again soon for an equally enjoyable experience. Warm regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
See original
Y***y
Leisure
9,7
/10
Reviewed 11 week(s) ago
My first experience staying here, the staff are friendly, the check-in & check-out process is fast, the location is in one with the mall, suitable for family vacation.
See original
Find this review helpful?
Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Thank you for entrusting your first stay to Hotel Ciputra World Surabaya and for your positive review. We are delighted to learn that our friendly staff, fast check-in and check-out process, and convenient location directly connected to the mall made your family vacation comfortable. Reviews like this encourage us to continue providing the best service. We look forward to welcoming you and your family back in the future. Warmest regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
See original
j***a
Business
10,0
/10
Reviewed 12 week(s) ago
The hotel staff are all friendly and polite, the hotel atmosphere is calm and clean, very comfortable
See original
+5
Find this review helpful?
Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Thank you for sharing your positive review regarding your stay at Hotel Ciputra World Surabaya. We are delighted to learn that the friendly staff, the tranquil atmosphere, and the cleanliness of the hotel made your stay comfortable. Reviews like this are a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back in the future. Warm regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
See original
HW
Hendra W.
6,5
/10
Reviewed 13 week(s) ago
The TV is bad, the screen is broken and has shadows
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Accommodation's Reply
09 Aug 2025
Dear Mr. Hendra, Thank you for taking the time to share your review of your stay at Hotel Ciputra World Surabaya. We apologize for the inconvenience you experienced regarding the condition of the TV in your room. We have forwarded your feedback to the relevant team for immediate evaluation and necessary follow-up. We also regret that we did not have the opportunity to address this issue directly during your stay. We understand how important your comfort is during your stay, and this is a serious concern for us as we strive to improve our services going forward. As a token of our appreciation and apology, if you are permitted, we sincerely hope to welcome you back on your next visit. We will be happy to ensure you have a more comfortable and memorable stay. Sincerely, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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S***a
Transit
8,5
/10
Reviewed 13 week(s) ago
the only that bother me is the road to the hotel is very small and inconvenient.
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Accommodation's Reply
09 Aug 2025
Dear Valued Guest,
Thank you very much for taking the time to share your feedback regarding your recent stay at Hotel Ciputra World Surabaya.
We truly appreciate your kind words and are glad to know you enjoyed your time with us. However, we also take note of your comment regarding the access road to the hotel. We understand how this may have caused some inconvenience, and we sincerely apologize for any discomfort it may have brought during your visit.
While the road access is unfortunately beyond our direct control, we are continuously working with the relevant parties to explore any possible improvements. Your feedback is extremely valuable and helps us advocate for a better guest experience, even beyond our doors.
We hope to have the pleasure of welcoming you back in the near future and providing you with an even more seamless and enjoyable stay.
Warm regards,
Veronica Amanda K.
Guest Service Manager
Hotel Ciputra World Surabaya
WA
Wahyu A.
Leisure
8,5
/10
Reviewed 14 week(s) ago
Awesome, definitely come again if I'm bored in Surabaya
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Accommodation's Reply
30 Jul 2025
Dear Wahyu A., Warm greetings from Hotel Ciputra World Surabaya! Thank you for taking the time to leave us a wonderful review. We are delighted to know that you enjoyed your stay with us. We look forward to your next visit, whether during your leisure time or during another trip to Surabaya. See you again soon, and please don't hesitate to contact us if there is anything we can assist you with on your next visit. Sincerely, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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DS
Dewi S.
Business
10,0
/10
Reviewed 14 week(s) ago
Friendly hotel staff, comfortable rooms, cold AC, soft mattresses, clean rooms, delicious food.
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1 people find it helpful
Accommodation's Reply
22 Jul 2025
Dear Dewi S., Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Hotel Ciputra World Surabaya—from the comfort of your room, the cool air conditioning, to the friendly service from our team. We are also pleased that you enjoyed our meals. We hope to welcome you back on your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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DC
Dessy C.
Leisure
9,1
/10
Reviewed 14 week(s) ago
I really enjoyed my two-night stay here yesterday, and many thanks to the staff for their helpful birthday surprise for my husband at breakfast. Such an unforgettable moment. The facilities are all great: the rooms are spacious and clean, with complete amenities. The pool is also on the 22nd floor, so you can splash around with a city view.
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Accommodation's Reply
22 Jul 2025
Dear Ms. Dessy C., Thank you so much for sharing your memorable experience during your stay with us at Hotel Ciputra World Surabaya. We are so happy to have been a part of your special moment with your husband — the little birthday surprise was a token of our sincere appreciation. We are also happy to hear that you enjoyed the comfort of your room, the complete facilities, and the relaxing time at our swimming pool located on the 22nd floor with a view of the city. We hope these wonderful memories will bring you back to Hotel Ciputra World Surabaya again soon. See you on your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya
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