Hotel Tentrem Yogyakarta

Hotels
Preferred Partner Plus
No. 2 in Kids-Friendly Hotel in Yogyakarta
9,0
/10
Exceptional
6.010 reviews

What Guests Say About Their Stay

Room Space (147)
Staff Friendliness (139)
Bedroom (135)
Taste (131)
N***a
10,0
/ 10
We had an amazing stay at Hotel Tentrem. The restaurant offered a wide variety of delicious breakfast options, and the à la carte dishes were full of authentic flavor. The rooms were very clean, modern, and extremely comfortable. The bathrooms were well-designed and well-lit. Overall, it was a fantastic stay.
Desiree A. M. M.
8,5
/ 10
Nice place, very spacious room, beautiful hotel, yummy breakfast, everything was good, love it.
Gandya W.
10,0
/ 10
The staffs are amazing, very helpful, and fast response. Both, the hotel area and the rooms are spacious, I love the ambiance. The variety of breakfast is amazing! The highlight during my stay would be the massage at Gaharu. One of my best experiences.
Yuditra P.
10,0
/ 10
Great service, check-in process is very smooth and the staff is very professional. Our request is covered as ordered during booking, room is very clean. Breakfast menu is complete even during Ramadan Fasting. Pool is very clean and well maintained, pool guard is also available. Car parking is clean and spacious.
Ahmad z. s.
10,0
/ 10
Really enjoy my short stay at this hotel. First the receptionist very helpful I was forgot to request my wedding anniv surprise for wife but thankfully they help me with last minutes request and successful surprised my wife. Our room is really nice and romantic, I love smell good from our room, nice balcony, really good swimming pool and super breakfast. Overall it was really good
In the Area
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JL. P. Mangkubumi No. 72 A, Jetis, Yogyakarta, Yogyakarta Province, Indonesia, 55233

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Hotel Tentrem Yogyakarta is located in area / city Jetis. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Tentrem Yogyakarta

JL. P. Mangkubumi No. 72 A, Jetis, Yogyakarta, Yogyakarta Province, Indonesia, 55233
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Lobby Hotel Tentrem Yogyakarta
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Discover More About Hotel Tentrem Yogyakarta

About Hotel Tentrem Yogyakarta

Nestled in the heart of the Special Region of Yogyakarta, Hotel Tentrem Yogyakarta is a luxurious haven that combines traditional Javanese hospitality with modern amenities. This five-star hotel is not just a place to stay; it’s an experience that immerses you in the rich culture and vibrant atmosphere of Yogyakarta. With its stunning architecture, lush gardens, and serene ambiance, Hotel Tentrem is the perfect retreat for both leisure and business travelers.

Upon entering the hotel, guests are greeted by a warm and inviting atmosphere, characterized by elegant decor that reflects the local culture. The spacious lobby, adorned with traditional art pieces, sets the tone for a memorable stay. The hotel boasts a variety of accommodations, from deluxe rooms to luxurious suites, all designed with comfort and style in mind. Each room is equipped with modern amenities, including free Wi-Fi, flat-screen TVs, and minibars, ensuring that guests have everything they need for a relaxing stay.

One of the standout features of Hotel Tentrem is its commitment to providing exceptional service. The staff is known for their friendliness and attentiveness, always ready to assist with any requests or inquiries. Whether you need help planning your itinerary or recommendations for local attractions, the hotel’s concierge service is at your disposal.

In addition to its luxurious accommodations, Hotel Tentrem Yogyakarta offers a range of facilities designed to enhance your stay. Guests can indulge in a rejuvenating spa treatment, take a dip in the outdoor swimming pool, or enjoy a workout at the fitness center. The hotel also features several dining options, including a restaurant that serves a delectable array of local and international cuisine, ensuring that every meal is a culinary delight.

For those traveling for business, Hotel Tentrem provides comprehensive meeting and event facilities, equipped with the latest technology to ensure a successful gathering. The hotel’s strategic location also makes it an ideal base for exploring the city’s rich cultural heritage, with many attractions just a short distance away.

Why You Should Stay at Hotel Tentrem Yogyakarta

Choosing Hotel Tentrem Yogyakarta for your stay means opting for a blend of luxury, comfort, and cultural immersion. The hotel’s prime location allows easy access to Yogyakarta’s famous attractions, making it a convenient choice for tourists. Additionally, the hotel’s commitment to sustainability and community engagement adds an extra layer of appeal for socially conscious travelers.

Best Time to Stay at Hotel Tentrem Yogyakarta

The best time to visit Yogyakarta is during the dry season, which typically runs from April to October. During this period, the weather is pleasant, making it ideal for exploring the city’s outdoor attractions. However, if you prefer a quieter experience, consider visiting during the shoulder months of March or November, when the crowds are thinner, and you can enjoy a more relaxed atmosphere.

Transportation and Accessibility

Access to the Airport

Hotel Tentrem Yogyakarta is conveniently located approximately 8 kilometers from Adisutjipto International Airport. The hotel offers airport transfer services, making it easy for guests to reach their accommodations without hassle. Alternatively, taxis and ride-sharing services are readily available at the airport, providing a quick and efficient way to get to the hotel.

Public Transportation

Yogyakarta has a well-connected public transportation system, including buses and the popular Trans Jogja bus service, which can take you to various attractions around the city. The hotel’s strategic location makes it easy to access public transport, allowing guests to explore Yogyakarta’s rich cultural landscape without the need for a car.

Unique Facilities at Hotel Tentrem Yogyakarta

1. Luxurious Spa Services

Indulge in a range of rejuvenating treatments at the hotel’s spa, where skilled therapists use traditional techniques and natural ingredients to help you unwind and relax.

2. Outdoor Swimming Pool

The outdoor swimming pool is surrounded by lush gardens, providing a tranquil setting for guests to soak up the sun or take a refreshing dip.

3. Fitness Center

Stay active during your stay with access to the hotel’s fully equipped fitness center, featuring modern exercise equipment and facilities.

Nearby Attractions at Hotel Tentrem Yogyakarta

1. Borobudur Temple

Located approximately 40 kilometers from Hotel Tentrem Yogyakarta, Borobudur Temple is a UNESCO World Heritage Site and one of the largest Buddhist temples in the world. This magnificent structure, built in the 9th century, features intricate carvings and stunning views of the surrounding landscape. Visitors can explore the temple complex and learn about its historical significance, making it a must-visit attraction.

2. Prambanan Temple

Just 17 kilometers from the hotel, Prambanan Temple is another UNESCO World Heritage Site that showcases the beauty of Hindu architecture. This temple complex, dedicated to the Trimurti (Brahma, Vishnu, and Shiva), features towering spires and intricate reliefs that depict stories from Hindu mythology. Visitors can explore the temples and enjoy cultural performances held in the area.

3. Malioboro Street

Only 3 kilometers away, Malioboro Street is Yogyakarta’s bustling shopping and cultural hub. Here, you can find a variety of shops selling traditional handicrafts, batik, and souvenirs. The street is also lined with street food vendors, offering a taste of local delicacies. It’s the perfect place to experience the vibrant atmosphere of Yogyakarta.

4. Sultan's Palace (Keraton Yogyakarta)

Located just 2 kilometers from the hotel, the Sultan's Palace is a historical site that offers a glimpse into the royal heritage of Yogyakarta. Visitors can explore the palace grounds, learn about the history of the sultanate, and witness traditional performances. The palace is a cultural treasure that showcases the rich history of the region.

5. Taman Sari Water Castle

Approximately 3 kilometers from Hotel Tentrem, Taman Sari is a beautiful water castle that was once a royal garden. Visitors can wander through the ruins, explore the pools, and enjoy the serene atmosphere of this historical site. The architecture and design reflect the grandeur of the sultanate, making it a fascinating place to visit.

6. Ullen Sentalu Museum

Located about 20 kilometers from the hotel, Ullen Sentalu Museum is dedicated to Javanese culture and history. The museum features a collection of artifacts, art, and exhibits that showcase the rich heritage of the region. Guided tours are available, providing insights into the significance of the displays.

7. Mount Merapi

For adventure seekers, Mount Merapi is approximately 30 kilometers from Hotel Tentrem. This active volcano offers hiking opportunities and stunning views of the surrounding landscape. Guided tours are available for those interested in exploring the area and learning about the volcano’s history and geology.

8. Yogyakarta Bird Market (Pasar Burung)

Just 4 kilometers from the hotel, the Yogyakarta Bird Market is a vibrant place to experience local culture. Visitors can see a variety of birds for sale, as well as other pets and traditional handicrafts. The market is a great spot to interact with locals and immerse yourself in the lively atmosphere.

9. Gembira Loka Zoo

Located about 5 kilometers from Hotel Tentrem, Gembira Loka Zoo is home to a diverse range of animals and offers a fun day out for families. The zoo features various exhibits, including a reptile house and a bird park, making it an enjoyable destination for visitors of all ages.

10. Ramayana Ballet Performance

Experience the enchanting Ramayana Ballet at the Prambanan Temple, located just 17 kilometers from the hotel. This cultural performance tells the story of the Ramayana through dance and music, set against the backdrop of the stunning temple. It’s a unique way to experience Javanese culture and artistry.

Tips and Tricks for Staying at Hotel Tentrem Yogyakarta

Tips During Your Stay

To make the most of your stay at Hotel Tentrem, consider booking a room with a view of the gardens or pool for a more serene experience. Don’t hesitate to ask the staff for recommendations on local attractions and dining options; they are more than happy to assist you in planning your itinerary.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s spa services for a relaxing experience after a day of exploring. Be sure to try the local dishes at the hotel’s restaurant, as they offer a delightful taste of Yogyakarta’s culinary scene. Lastly, make time to enjoy the outdoor pool, especially during sunset for a truly picturesque moment.

Why Book Hotel Tentrem Yogyakarta on Traveloka

Extensive Accommodation Options

When you book Hotel Tentrem Yogyakarta through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save even more with the PayLater feature, making it easier to manage your travel budget without compromising on quality.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you unlock exclusive offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Hotel Tentrem Yogyakarta. These reviews provide valuable insights into the hotel’s services and facilities, helping you make an informed decision when booking your stay.

With all these advantages, there’s no reason not to choose Hotel Tentrem Yogyakarta for your next getaway. Booking hotel through Traveloka ensures you enjoy a seamless experience, from finding the perfect room to enjoying your stay in this beautiful city.

All facilities in Hotel Tentrem Yogyakarta

Bar, Cafe and Lounge Hotel Tentrem Yogyakarta
Bar, Cafe and Lounge
Swimming Pool Hotel Tentrem Yogyakarta
Swimming Pool
Fitness Center Hotel Tentrem Yogyakarta
Fitness Center
Functional Hall Hotel Tentrem Yogyakarta
Functional Hall
Common Space Hotel Tentrem Yogyakarta
Common Space

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Things to Do

  • Barbecue
  • Children play area
  • Fitness center
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Business centre

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Shops
  • Supermarket

Transportation

  • Bicycle rental
  • Car rental
  • Valet parking (surcharge)

Family-friendly Facilities

  • Kids club
  • Children pool

Food and Drinks

  • Bar
  • Breakfast

Sports and Recreations

  • Fitness center
  • Tennis

Kids and Pets

  • Babysitting
  • Babysitting with surcharge

Connectivity

  • LAN Internet (surcharge)
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Hotel Tentrem Yogyakarta

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Due to this delicate situation of the global pandemic, there are adjustments in policies & procedure of the hotel's service and facilities. Kindly contact Hotel Tentrem Yogyakarta for detail information.
Breakfast policy : Full charge apply for additional breakfast for children with height 141 cm old & above, and for children with height 111cm - 140cm, it is chargeable at IDR 119.000 nett. =================================================== You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Tentrem Yogyakarta
274
Number of floors in Hotel Tentrem Yogyakarta
8
Another facilities in Hotel Tentrem Yogyakarta
Bellhop, Concierge, Money changer, Doorman, 24-hour Receptionist

Frequently asked question in Hotel Tentrem Yogyakarta

What are available facilities at Hotel Tentrem Yogyakarta?
There are top facilites at Hotel Tentrem Yogyakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Tentrem Yogyakarta?
The standard check-in time at Hotel Tentrem Yogyakarta is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Tentrem Yogyakarta provide breakfast?
Yes, Hotel Tentrem Yogyakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Tentrem Yogyakarta?
Hotel Tentrem Yogyakarta is a 5.0-star hotel.
How many floors does Hotel Tentrem Yogyakarta have?
Hotel Tentrem Yogyakarta has 8 floors.
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More Reviews from Other Guests in Hotel Tentrem Yogyakarta

Traveloka (5.725)
Other sources (285)
9,0
Exceptional
From 5.725 reviews
Provided by travelers on
Cleanliness

9,4

Room Comfort

9,4

Meal

9,1

Location

9,0

Service and Facilites

9,3

People often mention about Hotel Tentrem Yogyakarta
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Ukuran Kamar (116)
Kamar Tidur (114)
Rasa (114)
Variasi (112)
Keramahan Staff (109)
Suasana (106)
Ramah Keluarga (99)
Kamar Mandi (97)
Area Hotel (97)
Jarak ke Pusat Kota (94)
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Traveler Reviews Hotel Tentrem Yogyakarta

Number of reviews per page
20
40
Customer reviews
Arief S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Great, fun, and top-notch hotel atmosphere.
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S***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Good, comfortable, instagrammable, authentic
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J***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
It's very comfortable, grand, and has a strong Indonesian feel. The staff is incredibly friendly. The breakfast menu offers a variety of dishes from all over Indonesia, making it unique. Facilities like the swimming pool, gym, and sauna are also five-star quality.
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1 people find it helpful
D***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Very comfortable. The hotel staff is friendly.
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D***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Okay and great service. I like it
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D***h
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Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
My second stay at Hotel Tentrem, and it was always comfortable. The rooms are spacious and clean, with complete amenities. There's an ironing board and iron, and a hairdryer in the bathroom. I definitely recommend staying here and would definitely stay again if I get the chance.
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Accommodation's Reply
06 Aug 2025
Dear Sir/Madam, Thank you very much for your positive review and support of Hotel Tentrem Yogyakarta. We are very pleased to know that your second stay was still satisfying, especially with the comfort of the room, cleanliness, and completeness of the facilities we provide. All appreciation from guests like you is a great motivation for us to continue providing the best service. We can't wait to welcome you back again in the future! Warm regards, Roso Hantoro Puri - Director of Rooms
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Hanum D. R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Really top, always love Hotel Tentrem🤍
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Accommodation's Reply
05 Aug 2025
Dear Ms. Hanum, Thank you so much for your warm review and support of Hotel Tentrem Yogyakarta! We are delighted to hear that your stay was top-notch and met your expectations. Such appreciation is a huge motivation for our team to continue providing the best service to every guest. We look forward to welcoming you back again in the future to create more special moments. Best regards, Roso Hantoro Puri
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R***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Worth every penny! I enjoyed the jacuzzi and pool so much
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Accommodation's Reply
05 Aug 2025
Dear Guest, Thank you for your wonderful review! We’re thrilled to hear that you found your stay with us worth every penny and enjoyed our jacuzzi and pool facilities. Providing a memorable experience for our guests is our top priority, and your kind words truly motivate us to keep up the good work. We’d love to welcome you back soon for another relaxing getaway. Warm regards, Roso Hantoro Puri
Rudi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Don't hesitate if you want to stay here, you will be truly satisfied staying at Hotel Tentrem Yogyakarta😍
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Accommodation's Reply
05 Aug 2025
Dear Mr. Rudi, Thank you very much for your positive review and for choosing Hotel Tentrem Yogyakarta as your accommodation. We are very happy to hear that you were satisfied with our service and facilities. Reviews like this are a great motivation for us to continue providing the best experience for every guest. We look forward to welcoming you back in the future! Best regards, Roso Hantoro Puri - Director of Rooms
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Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The best 5 star hotel, friendly staff, cleanliness, especially the food is delicious.
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Accommodation's Reply
05 Aug 2025
Dear Guest, Thank you for your positive review and appreciation of Hotel Tentrem Yogyakarta. We are delighted to hear that your stay met your expectations, especially regarding the friendliness of our staff, cleanliness, and culinary delights. Comments like these are a great motivation for us to continue providing the best service to every guest. Our team will always strive to maintain and improve the quality of our services for your comfort. We look forward to welcoming you back to Hotel Tentrem Yogyakarta for an even more enjoyable stay! Best regards, Roso Hantoro Puri - Director of Rooms
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A***o
icon-origin-TRAVELOKA
9,7
/10
Reviewed 9 week(s) ago
Tentrem Jogja is really good. The rooms are spacious and very comfortable.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Sir/Madam, Thank you very much for your positive review! We are very happy to hear that you enjoyed the comfort and spaciousness of your room at Tentrem Jogja. This kind of support is a great motivation for us to continue providing the best service to our beloved guests. We hope to see you again soon! Best regards, Roso Hantoro Puri - Director of Rooms
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
A Truly Delightful Stay! I recently had the pleasure of staying at Hotel Tentrem, and I must say, my experience was absolutely delightful! From start to finish, this hotel truly exceeded my expectations. One of the most impressive aspects was the incredibly helpful staff. They were always attentive, serving with warm smiles, and highly responsive to all my questions and requests. This outstanding service truly made me feel valued as a guest. When it comes to the food, Hotel Tentrem deserves a huge round of applause! The variety of dishes, from local delicacies to international cuisine, was extensive, and everything tasted exceptionally delicious. The breakfast buffet, in particular, was magnificent, offering such quality and variety that I wished I could try every single item. Furthermore, the hotel's location is remarkably strategic. Hotel Tentrem is conveniently situated close to many attractions and easily accessible from anywhere. This is definitely a big plus for anyone looking to explore the city without any hassle. All in all, I highly recommend Hotel Tentrem to anyone seeking quality accommodation with excellent service, fantastic food, and a prime location. I'll certainly be back!
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+5
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Accommodation's Reply
05 Aug 2025
Dear Bapak/Ibu, Thank you so much for taking the time to share your wonderful feedback about your recent stay at Hotel Tentrem Yogyakarta! We are absolutely thrilled to hear that your experience was delightful and that we exceeded your expectations. It brings us immense joy to know that our team’s warm hospitality and attentive service made you feel valued. We take great pride in delivering exceptional service, and your kind words serve as a wonderful motivation for all of us. We’re also delighted that you enjoyed our culinary offerings! Our chefs work hard to provide a diverse and delicious selection of dishes, and it’s rewarding to hear that our breakfast buffet left such a positive impression. Additionally, we’re glad our strategic location added convenience to your travels, allowing you to explore Yogyakarta with ease. Your heartfelt recommendation means the world to us, and we can’t wait to welcome you back for another memorable stay! Should your travels bring you back to Yogyakarta, please don’t hesitate to reach out—we’d love to make your next visit even more special. Warm regards, Roso Hantoro Puri - Director of Rooms
R***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
It was so much fun and definitely coming back here!
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Accommodation's Reply
22 Jul 2025
Dear Sir/Madam, Thank you for your positive review and support. We are very happy to hear that you had a pleasant stay at Hotel Tentrem Yogyakarta. Our team always strives to provide the best service for our guests' comfort. We look forward to welcoming you back in the future. If you have any special needs for your next visit, please do not hesitate to let us know. Best regards, Roso Hantoro Puri - Director of Rooms
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p***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Always love and enjoy staying here. The besttt
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Accommodation's Reply
22 Jul 2025
Dear Sir/Madam, Thank you very much for your review. We are very happy to hear that your stay at Hotel Tentrem Yogyakarta was always enjoyable for you. We hope that your words "The best" can motivate our team to continue providing the best service and maintaining Tentrem's signature hospitality. We always look forward to welcoming you back to our home away from home in Yogyakarta. See you on your next visit! Warm regards, Roso Hantoro Puri - Director of Rooms
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Dian P.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Enjoy the experience to stay here, the food at the Kayu Manis Resto is good and many variety.
1 people find it helpful
Accommodation's Reply
22 Jul 2025
Dear Bapak/Ibu Dian, Thank you for choosing to stay at Hotel Tentrem Yogyakarta and for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed your experience with us and that you loved the delicious food and variety at Kayu Manis Resto. Our culinary team takes great pride in crafting memorable dining experiences, so your kind words mean a lot to us. It was our pleasure to have you as our guest, and we hope to welcome you back soon for another delightful stay. Warm regards, Roso Hantoro Puri - Director of Rooms
F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 10 week(s) ago
Everything at Tentrem hotel was enjoyable. It was a great stay :)
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Accommodation's Reply
22 Jul 2025
Dear Bapak/Ibu, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay with us at Hotel Tentrem Yogyakarta. Providing a memorable and comfortable experience for our guests is always our priority, and your kind words truly motivate us to keep delivering the best service. It was a pleasure hosting you, and we hope to welcome you back for another great stay in the future. Warm regards, Roso Hantoro Puri - Director of Rooms
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 10 week(s) ago
superb!! recommended!! best in everything!! definitely come again
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Accommodation's Reply
22 Jul 2025
Dear Bapak/Ibu, Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you had a superb stay with us and enjoyed everything we have to offer. Your kind words and recommendation mean the world to our team—it’s feedback like yours that motivates us to keep delivering exceptional experiences. We can’t wait to welcome you back for another memorable stay at Hotel Tentrem Yogyakarta! Until then, safe travels and warm wishes from all of us. Warm regards, Roso Hantoro Puri - Director of Rooms
Cynthia A. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 10 week(s) ago
All was excellent. Especially the breakfast choice and staff friendliness. The one (or two) thing that bother me, the bed linen and pillow case start to get old. Towel is not white any more. Clean though but look worn out. A bit shocking, we went back around 9:30 pm, the hotel lobby smell cigarette very bad. According to the concierge, they have a music event at the bar. To us, the smell of hotel Tentrem is so memorable. Lemongrass smell, so comforting. But that night… we eere shocked. Anyway, it wont stop us to not going back to Hotel Tentrem Jogja. Still our fave place to stay.
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Accommodation's Reply
22 Jul 2025
Dear Ibu Cynthia, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Tentrem Yogyakarta. We are delighted to hear that you enjoyed our breakfast selection and the warmth of our staff—it’s always our pleasure to provide exceptional service. At the same time, we sincerely appreciate your constructive note regarding the bed linen and pillowcases. Your feedback is invaluable in helping us improve, and we have shared your comments with our housekeeping team to ensure the ongoing and timely upgrades are in place. It was a pleasure hosting you, and we hope to welcome you back soon for an even more comfortable stay. Warm regards, Roso Hantoro Puri - Director of Rooms
D***s
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Leisure
icon-origin-TRAVELOKA
7,8
/10
Reviewed 11 week(s) ago
Dear Hotel Tentrem Management, I would like to formally express my dissatisfaction regarding several unpleasant experiences during my first stay at your hotel on July 10, 2025. I checked in around 7:00 PM and used the valet service upon arrival. I paid IDR 100,000 for two days of valet parking. However, I was not given any parking ticket or proof of service by the security staff. I even asked twice, “Sir, how do I retrieve my car later if I don’t receive any proof?” to which the night security casually responded, “Just go directly to the valet desk.” After checking in, I went to my assigned room, 0611. Shortly after entering, my young child called me over and pointed out a small cockroach on the bathroom floor, right next to the bathtub. At that exact moment, the bellboy arrived with our luggage. I immediately reported the issue to him, and he promptly removed the cockroach and apologized. Nonetheless, this incident was very distressing, especially for my child. The following day, when I attempted to retrieve my car, I was questioned repeatedly by the valet staff about the parking card. I explained that I had not been given any card the night before. When I raised the issue with the reception, it felt as though I was being blamed for losing the valet card. Even after my car was brought to the front, one of the staff remarked, “Here is your card, Sir. Please make sure not to lose it again,” implying that the fault was mine. I found this experience frustrating and disappointing. I expected a higher level of service, professionalism, and cleanliness from a hotel of your standard. I hope you will take this feedback seriously and take the necessary steps to ensure such incidents do not happen again to future guests
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Accommodation's Reply
22 Jul 2025
Dear Bapak/Ibu, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Tentrem Yogyakarta. We sincerely apologize for the inconveniences you encountered, as this falls far short of the high standards of service and hospitality we strive to uphold. First, we deeply regret the oversight with the valet service, particularly the lack of a parking ticket and the subsequent miscommunication during retrieval. This was clearly a lapse in our procedures, and we will reinforce training with our security and valet teams to ensure proper documentation and courteous, efficient service moving forward. Regarding the cleanliness issue in your room, we are truly sorry for the distress this caused, especially to your child. Hygiene is a top priority for us, and we have addressed this matter with our housekeeping team to prevent any recurrence. Rest assured, your report has prompted an additional deep-cleaning inspection of the room and surrounding areas. We also apologize for the misunderstanding at reception and any implication that the valet card issue was your responsibility. Our staff should have handled the situation with greater empathy and professionalism, and we will use this as a training opportunity to improve guest interactions. Your feedback is invaluable in helping us identify areas for improvement. If you would allow us the opportunity to regain your trust, we would love to welcome you back for a more seamless and enjoyable experience. Please feel free to contact me directly so we can assist you further. Once again, we appreciate your candor and extend our sincerest apologies. We hope to have the chance to serve you better in the future. Warm regards, Roso Hantoro Puri - Director of Rooms
K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 11 week(s) ago
The staff is very cooperative and friendly, the rooms are clean, the breakfast menu has many variations.
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Accommodation's Reply
10 Jul 2025
Dear Sir/Madam, Thank you very much for your positive review and for taking the time to share your experience at Hotel Tentrem Yogyakarta. We are very pleased to hear that the staff service, room cleanliness, and breakfast menu variety met your expectations. Our entire team is committed to providing the best possible experience for our guests, and this kind of appreciation is a great motivation for us to continue maintaining and even improving the quality of our service. We look forward to your next visit! We will be happy to welcome you back. Best regards, Roso Hantoro Puri - Director of Rooms
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