I walked out without refunding anything from this place, because from the very start I got a very bad experience. First, I came at 1PM and the receptionist just only said “you can come back again after 2PM”. Second, I got there at 3PM, I had a park issue because there was too many gravels and almost broke my wheel. There's no one to help to park my car. Third, I waited too long for a pick up car (almost an hour) until I asked for it. Fourth, I there's no help to pick up my baggages when I gonna put it on a car. Fifth, When I arrived at the room, there ' s no private pool. I ordered one with the room with private pool picture, but nothing. I just got a leftover room for 6 peoples with two small bathroom, for what. They just remake that room with a bed, not a king bed and small TV. The receptionist saidpp that I was ordered wrong one. No I'm not, they changed it! I'm travelling a lot with the al, and I'm a platinum user. So, I think 2 stars are too much! Half star for you, Radika. And last one, when I wanna gonna go back, they don't replied me anymore. So I put my own baggage without any helps and walk to the parking lot. POOR.