8,6
/10
Very Good
2.934 reviews

What Guests Say About Their Stay

Distance To City Center (96)
Staff Friendliness (96)
Room Space (90)
Bedroom (90)
Andayani S. S.
9,7
/ 10
We love this hotel! Dinner all you can eat was very delicious, clean and safe. Breakfast was tasty. My family like some of the breakfast items very much and we asked for some servings to go and they happily prepared them for us. Very kind and helpful staff. The room was comfortable and clean. There is a batik shop at the lobby that sells good clothing. We will stay there again when time permits. Thank you.
Reni Y.
9,7
/ 10
I stayed for 14 days for work during pandemic period. Novotel have policy make up room by request which is I absolute agreed. Staff very helpful especially when I decided skip breakfast because I was too busy to go down for breakfast and they called me if they can bring me something for breakfast. It's very thoughtful. FYI: Nasi goreng and mie ayam Novotel so delicious but not their Nasi Liwet :))
Meghawati
8,5
/ 10
5 star for cleanliness 5 star for the staff 5 star for the room there is nothing to complaint about. everything is great and I will stay there again.
santy p.
9,4
/ 10
The hotel which has 2 swimming pools with kids club facilities makes children feel at home there, excellent service with a complete breakfast. Mumtaz.
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Poltak Torang M Sihombing
9,7
/ 10
The staff is very friendly and helpful, close to other destinations, clean pool, clean and spacious rooms, there is a children's playroom, hotel location in the middle of town, many culinary near the hotel, access to hotel is very easy. Next time if visiting Solo, Will stay at this hotel again ... thank you Novotel Solo ... hopefully service excellentnya be maintained.
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In the Area
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JL. SLAMET RIYADI 272, Central Java, Banjarsari, Solo, Jawa Tengah, Indonesia, 57141

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Novotel Solo is located in area / city Timuran. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Novotel Solo

JL. SLAMET RIYADI 272, Central Java, Banjarsari, Solo, Jawa Tengah, Indonesia, 57141
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About Novotel Solo

Located in the heart of Central Java,

Novotel Solo

is a premier hotel that combines modern comfort with traditional Javanese hospitality. This hotel is not just a place to stay; it’s an experience that immerses you in the rich culture and vibrant atmosphere of Solo, also known as Surakarta. With its strategic location, Novotel Solo offers easy access to the city’s main attractions, making it an ideal choice for both leisure and business travelers.

The hotel features a contemporary design that reflects the local culture, providing guests with a unique ambiance. Each room is equipped with modern amenities, including free Wi-Fi, flat-screen TVs, and comfortable bedding, ensuring a restful stay. The spacious rooms also offer stunning views of the city or the hotel’s lush gardens, allowing guests to unwind in a serene environment.

One of the standout features of Novotel Solo is its commitment to sustainability. The hotel implements eco-friendly practices, such as energy-efficient lighting and water conservation measures, making it a responsible choice for environmentally-conscious travelers.

Guests can indulge in a variety of dining options at the hotel’s restaurant, which serves both local and international cuisine. Whether you’re in the mood for a hearty breakfast, a leisurely lunch, or a romantic dinner, the culinary team at Novotel Solo is dedicated to providing a memorable dining experience.

For those looking to relax and rejuvenate, the hotel offers a range of wellness facilities, including a swimming pool, fitness center, and spa services. After a day of exploring the city, guests can unwind with a soothing massage or take a dip in the pool.

Novotel Solo also caters to business travelers with its well-equipped meeting rooms and conference facilities. The hotel’s professional staff is on hand to assist with event planning, ensuring that every detail is taken care of for a successful gathering.

In summary, Novotel Solo is more than just a hotel; it’s a gateway to experiencing the rich culture and hospitality of Solo. With its modern amenities, exceptional service, and commitment to sustainability, it’s the perfect choice for anyone visiting Central Java.

Why You Should Stay at Novotel Solo

Choosing Novotel Solo for your stay means opting for comfort, convenience, and cultural immersion. The hotel’s prime location allows easy access to local attractions, shopping centers, and dining options. Additionally, the friendly staff is always ready to assist, ensuring that your stay is as enjoyable as possible. Whether you’re traveling for business or leisure, Novotel Solo provides a welcoming atmosphere that makes you feel right at home.

Best Time to Stay at Novotel Solo

The best time to visit Solo is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for exploring the city’s attractions. Additionally, Solo hosts various cultural festivals throughout the year, providing visitors with a unique opportunity to experience local traditions and festivities. Booking your stay during these events can enhance your experience and offer a deeper insight into the local culture.

Transportation and Accessibility

Access to the Airport

Novotel Solo is conveniently located approximately 15 kilometers from Adi Soemarmo International Airport. The hotel offers shuttle services for guests, making it easy to reach the airport without any hassle. Taxis and ride-sharing services are also readily available, ensuring a smooth transition to and from the airport.

Public Transportation

Getting around Solo is a breeze, thanks to its efficient public transportation system. The hotel is situated near major bus routes, allowing guests to explore the city easily. Additionally, traditional modes of transport, such as becak (rickshaws) and ojek (motorcycle taxis), are widely available and provide a unique way to experience the local culture while navigating the city.

Unique Facilities at Novotel Solo

1. Swimming Pool

The outdoor swimming pool at Novotel Solo is a perfect spot to relax and unwind. Surrounded by lush greenery, it offers a tranquil escape from the hustle and bustle of the city. Guests can enjoy a refreshing swim or lounge by the poolside with a good book.

2. Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center. Whether you prefer cardio workouts or strength training, the gym has everything you need to maintain your fitness routine while traveling.

3. Spa Services

Indulge in a range of spa treatments designed to rejuvenate your body and mind. The spa at Novotel Solo offers various massages and wellness therapies, providing a perfect way to unwind after a day of exploring the city.

Nearby Attractions at Novotel Solo

1. Keraton Surakarta (Surakarta Palace)

Located just 3 kilometers from Novotel Solo, the Keraton Surakarta is a must-visit for anyone interested in Javanese culture and history. This royal palace is the residence of the Sultan of Surakarta and showcases stunning traditional architecture. Visitors can explore the palace grounds, admire the intricate carvings, and learn about the rich history of the region.

2. Pasar Klewer

Only 2.5 kilometers away, Pasar Klewer is the largest batik market in Solo. Here, you can find a wide variety of batik fabrics, clothing, and souvenirs. The vibrant atmosphere and bustling stalls make it a great place to experience local culture and shop for unique items.

3. Taman Balekambang

This beautiful park is located about 4 kilometers from the hotel and is perfect for a leisurely stroll or a picnic. Taman Balekambang features lush gardens, a serene lake, and traditional Javanese architecture, making it a peaceful retreat in the heart of the city.

4. Museum Batik Danar Hadi

Situated approximately 3 kilometers from Novotel Solo, this museum is dedicated to the art of batik. Visitors can learn about the history and techniques of batik-making, as well as view an impressive collection of batik textiles. It’s a great place to gain insight into this important aspect of Indonesian culture.

5. Pura Mangkunegaran

Located about 3.5 kilometers from the hotel, Pura Mangkunegaran is another royal palace that offers a glimpse into Javanese history. The palace is known for its beautiful gardens and traditional architecture. Guided tours are available, providing visitors with a deeper understanding of the palace’s significance.

6. Solo Grand Mall

For those looking to shop or dine, Solo Grand Mall is just 5 kilometers away. This modern shopping center features a variety of retail stores, restaurants, and entertainment options, making it a great place to spend an afternoon.

7. Alun-Alun Kidul

About 4 kilometers from Novotel Solo, Alun-Alun Kidul is a public square that serves as a gathering place for locals and visitors alike. The area is surrounded by food stalls and offers a lively atmosphere, especially in the evenings when the square comes alive with music and activities.

8. Kampung Batik Laweyan

This traditional batik village is located approximately 3 kilometers from the hotel. Visitors can explore the narrow streets lined with batik workshops and learn about the batik-making process from local artisans. It’s a fantastic opportunity to immerse yourself in the local culture.

9. Candi Cetho

Located about 30 kilometers from Novotel Solo, Candi Cetho is a stunning Hindu temple set in the mountains. The temple offers breathtaking views and is a great place for photography enthusiasts. The journey to the temple is just as rewarding, with beautiful landscapes along the way.

10. Candi Sukuh

Another temple worth visiting is Candi Sukuh, situated around 35 kilometers from the hotel. This unique temple features a pyramid-like structure and is known for its erotic reliefs. It’s a fascinating site that offers insight into the spiritual beliefs of the region.

Tips and Tricks for Staying at Novotel Solo

Tips During Your Stay

To make the most of your stay at Novotel Solo, consider booking a room with a view. This will enhance your experience and provide a beautiful backdrop for your stay. Additionally, take advantage of the hotel’s concierge services to get recommendations for local attractions and dining options.

Tips for Enjoying Hotel Facilities

Don’t forget to explore the hotel’s facilities! Make time to relax by the pool, enjoy a workout in the fitness center, or indulge in a spa treatment. These amenities are designed to enhance your stay and provide a well-rounded experience.

Why Book Novotel Solo on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. Novotel Solo is a standout choice, offering modern amenities and exceptional service that cater to all types of travelers.

Easy and Flexible Payment Options

Traveloka makes booking your stay hassle-free with easy payment options. Choose to pay at the hotel for added convenience, or take advantage of the PayLater feature to save even more on your trip.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which allows you to earn points and enjoy exclusive benefits. This program enhances your travel experience and rewards you for your loyalty.

Real Guest Reviews

Traveloka features millions of verified guest reviews, providing you with honest feedback from travelers who have stayed at Novotel Solo. This transparency helps you make informed decisions and ensures that you choose the best accommodation for your needs.

With all these advantages, there’s no reason not to choose Novotel Solo for your stay in Central Java. Booking hotel through Traveloka ensures you enjoy a seamless experience, allowing you to focus on creating unforgettable memories during your visit!

All facilities in Novotel Solo

Others Novotel Solo
Others

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Bus/truck parking
  • Valet parking
  • Airport transfer

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

General

  • Swimming pool

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Novotel Solo

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Novotel Solo
8
Another facilities in Novotel Solo
Concierge, Express check-in, Express check-out, 24-hour Receptionist, Bus/truck parking

Frequently asked question in Novotel Solo

What are available facilities at Novotel Solo?
There are top facilites at Novotel Solo such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novotel Solo?
The standard check-in time at Novotel Solo is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Novotel Solo?
Novotel Solo is a 4.0-star hotel.
How many floors does Novotel Solo have?
Novotel Solo has 8 floors.
Does Novotel Solo provide parking?
Yes, Novotel Solo provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Novotel Solo

Traveloka (2.829)
Other sources (105)
8,6
Very Good
From 2.829 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,7

Meal

8,4

Location

8,9

Service and Facilites

8,7

People often mention about Novotel Solo
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Staff Friendliness (59)
Bedroom (59)
Ambiance (57)
Room Space (57)
Distance to City Center (56)
Bathroom (52)
Accessibility (48)
Hotel Area (48)
Surroundings (44)
Family Friendly (44)
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Traveler Reviews Novotel Solo

Number of reviews per page
20
40
Customer reviews
yosida d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
I happened to get a room that was a connecting room so it felt noisy, I could hear the noise in the next room which happened to be very crowded. So it's just lacking in soundproofing. Everything else was okay👍
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Accommodation's Reply
18 Oct 2025
Dear Ms. Yosita D., Thank you for taking the time to let us know about your experience at Novotel Solo. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies. At Novotel, we are committed to delivering excellent service to all our guests and your feedback is extremely important to us. We will share your comments with our team. We are sure that this will be an encouragement to all our staff as we strive to continuously improve the quality of our service. We appreciate you sharing your concerns with us and hope that we will give us the opportunity to serve you even better in the near future. Sincerely, Dini Fitri H. Assistant Front Office Manager
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 day(s) ago
The hotel is conveniently located in the city center and close to the culinary scene. It's the perfect place for a solo trip.
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Accommodation's Reply
18 Oct 2025
Dear D*i, Thank you for taking the time to write a review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon for an even more enjoyable experience. Best regards, Dini Fitri H., Assistant Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
Happy to stay at Novotel Solo, good services.
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Accommodation's Reply
18 Oct 2025
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri H Assistant Front Office Manager
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel is located in the city center, making it very close to tourist attractions and malls. The hotel interior is beautiful and the service is excellent.
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+2
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Accommodation's Reply
18 Oct 2025
Thank you for sharing your valuable experience at Novotel Solo. We are very happy to receive positive feedback. We will take your valuable comments to share with our team. Your feedback is a great motivation for all of us to continue improving the quality of our services. Thank you for sharing your valuable experience. Thank you, Deanie Fitri H. Assistant Front Office Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Overall, it is in a good and strategic location. The problem is related to one of the elevators which sometimes malfunctions. Please maintain it because the elevator is very vital for guest access and safety functions.
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Accommodation's Reply
18 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Solo. At Novotel, we are committed to delivering excellent service to all our guests and your feedback is very important to us. We would like to assure you that we have taken steps to address this issue and prevent any future issues. We appreciate you bringing your concerns to our attention and hope that we will give you the opportunity to serve you even better in the near future. Best regards, Dini Fitri H. Assistant Front Office Manager
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M***U
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,7
/10
Reviewed 2 week(s) ago
The staff was friendly enough but the building was old and not so in good condition.
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Accommodation's Reply
18 Oct 2025
Dear M***U, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri H Assistant Front Office Manager
t***o
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 week(s) ago
The hotel staff is friendly. The swimming pool and basement parking are shared with the hotel next door.
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Accommodation's Reply
03 Oct 2025
Dear t*o, We very much appreciate your comments regarding your visit to Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri H. Assistant Front Office Manager
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
Access to various tourist destinations is quite easy, very close to the city center. Please ask security to assist cars entering and exiting the hotel, as traffic around the hotel is quite chaotic.
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1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear H*i, We very much appreciate your comments regarding your stay at Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri H. Assistant Front Office Manager
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R***n
icon-origin-TRAVELOKA
8,2
/10
Reviewed 6 week(s) ago
Check-in was late. Arrived at 2:45 PM and the room wasn't ready yet.
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Accommodation's Reply
03 Oct 2025
Dear R*n, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and we hope to see you again soon. Sincerely, Dini Fitri H. Assistant Front Office Manager
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D***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 8 week(s) ago
The hotel staff were all friendly and our room was nicely decorated. We also got a delicious free cake. The hotel is strategically located in the city center and close to everywhere.
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+2
2 people find it helpful
Accommodation's Reply
05 Sep 2025
Dear D*h, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Here you can rest peacefully.
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Accommodation's Reply
26 Aug 2025
Dear T*a, We very much appreciate your comments regarding your stay at Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri, Assistant FOM
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Alfon H. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,0
/10
Reviewed 9 week(s) ago
Stayed again at this hotel for 3 days, it was very pleasant.. the access and location of the hotel are very strategic, the hotel is clean and the facilities are pleasant.. my small note is that the taste of breakfast can still be improved, as well as pastries that could be better than now.. well.. it was a pleasant stay at Novotel Solo, we will be back. thank you
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Accommodation's Reply
21 Aug 2025
Dear Alfon H. M., We very much appreciate your comments regarding your visit to Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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Wiryanti R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
The location and ambiance of the hotel are good, will come back again.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Wiryanti R, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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Lindiawati S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
My big family always enjoys staying at the Novotel Hotel because the location is very strategic in the center of Solo, everywhere you want to go is close and the service is always friendly 😉😎🙂
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Accommodation's Reply
06 Aug 2025
Dear Lindiawati S, Thank you for choosing Novotel Solo and for leaving us a great review. It is encouraging to hear that our service and hospitality standards met your expectations. We continue to do our best to ensure that all our guests have the best possible stay. We look forward to welcoming you back to our hotel on your next visit! Best regards, Dini Fitri Hastuti, Assistant Front Office Manager
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A***h
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 12 week(s) ago
Very comfortable, clean, friendly staff, and very spacious parking. Suitable for bringing private vehicles and large families.
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Accommodation's Reply
01 Aug 2025
Dear A*h, Thank you for your kind review of our hotel! We are very pleased that our services and facilities met your expectations. We will share your comments with our entire team as encouragement to improve the quality of our services. We hope to see you again soon for a more pleasant visit. Best regards, Dini Fitri Hastuti, Assistant Front Office Manager.
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Pria W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 14 week(s) ago
The staff is very friendly, and parking is adequate. Thank you.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Mr. W, Thank you for choosing Novotel Solo and for leaving us a great review. It is very encouraging to hear that our standard of service and hospitality met your expectations. We continue to do our best to ensure that all our guests have the best possible stay. We look forward to welcoming you back to our hotel on your next visit! Best regards, Dini Fitri h. Assistant Front Office Manager
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l***a
icon-Business
Business
icon-origin-TRAVELOKA
9,3
/10
Reviewed 14 week(s) ago
coffee machine was broken due to overheating? c'mon.....
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Accommodation's Reply
15 Jul 2025
Dear l***a, Thank you for taking the time to tell us about your experience at the Novotel Solo. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback regarding the quality our coffee machine is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri Hastuti Assistant Front Office Manager
v***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 16 week(s) ago
Very comfortable, close location, complete facilities and friendly staff.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear v*u, We very much appreciate your comments regarding your visit to Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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Hari S.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 17 week(s) ago
It turned out to be quite far from my destination: Unair.
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Accommodation's Reply
11 Jul 2025
Dear Hari S, Thank you for your review of our hotel! We apologize that our location did not meet your expectations. We look forward to welcoming you back to our hotel for an even better experience. Thank you. Warm regards, Dini Fitri Hastuti, Assistant Front Office Manager
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m***r
icon-origin-TRAVELOKA
6,5
/10
Reviewed 17 week(s) ago
an experience that left disappointment, noisy room with renovation sound and no information at the beginning when checking in, confirmed to the receptionist when I entered the room there was no solution and it was said only until 16.00 in fact more, then I asked if it would still be like this tomorrow they said no, in fact at 9 o'clock it started to get noisy so I couldn't rest.. very disappointed.. security was also not alert, didn't help me across when I had difficulty crossing the road.
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2 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear m*r, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At Novotel, we strive to provide the best possible service experience for every customer; therefore, your feedback is extremely important to us. Please be assured that we are taking appropriate action to address the issue and prevent future occurrences. We appreciate you sharing your concerns, and we hope you will give us the opportunity to serve you better in the near future. Warmest Regards, Novotel Solo Management.
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.