The Southern Hotel Surabaya

Hotels
Preferred Partner Plus
9,1
/10
Exceptional
310 reviews

What Guests Say About Their Stay

F***n
10,0
/ 10
It's really nice to stay here, this is the second time, previously before changing the name, the staff was friendly and very helpful, I was quite bothered when checking in for birthday greetings for two rooms, but was served very well and when checking out I even left some things behind, they helped me find them and found them.. the swimming pool is also nice, the kids don't want to stop swimming.. if possible, maybe next time a children's pool under 5 years old can be added... Hopefully the service will remain OK and get better... thank you
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I***e
10,0
/ 10
Nice hotel with nice and helpful staff. Comfortable room and tasty food. Just a few minutes' walk to a convenience store.
Benny P.
9,4
/ 10
Good service, friendly staff, nice and clean room, around the hotel there are quite a lot of good places to eat. The variety of food is good and quite tasty.
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E***y
10,0
/ 10
the best budget hotel I've ever stayed in. clean and fragrant in all the rooms, there are additional pillows which are very useful if you bring children. not only pillows, but there are also bolsters (this is rarely available in other hotels). soap + shampoo is also different from other hotels, makes you addicted to bathing. basically this hotel is very comfortable. when I stayed, I took the sahur package, even though it was still 3 o'clock but the sahur menu was very complete. i love the southern hotel ❤
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L***a
10,0
/ 10
The hotel is comfortable, the staff is friendly and always ready to help. The surprise was that the room I booked had free snacks and drinks, not only on the first day but also on the following days. Thank you, The Southern, hopefully it will be better in the future.
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In the Area
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Jl Jemursari No 110-112, Surabaya, Indonesia, Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60237

Main Facilities

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This accommodation offers:
Bar
Pool or Snooker
Swimming pool
Laundry service
Airport transfer
Restaurant
Luggage storage
Elevator
Fitness center
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Located near Airport
Modern Swimming Pool
+1 more
The Southern Hotel Surabaya is located in area / city Tenggilis Mejoyo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Southern Hotel Surabaya

Jl Jemursari No 110-112, Surabaya, Indonesia, Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60237
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Lobby The Southern Hotel Surabaya
Exterior 2 The Southern Hotel Surabaya

Discover More About The Southern Hotel Surabaya

Location


The Southern Hotel Surabaya is located in area / city Tenggilis Mejoyo.

About The Southern Hotel Surabaya

From business event to corporate gathering, The Southern Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Southern Hotel Surabaya, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Southern Hotel Surabaya.

If you plan to have a long-term stay, staying at The Southern Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The Southern Hotel Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Southern Hotel Surabaya is suitable for you who value privacy during your stay.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Southern Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Southern Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Southern Hotel Surabaya.

All facilities in The Southern Hotel Surabaya

Bar, Cafe and Lounge The Southern Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool The Southern Hotel Surabaya
Swimming Pool
Entertainment Facility The Southern Hotel Surabaya
Entertainment Facility
Fitness Center The Southern Hotel Surabaya
Fitness Center
Functional Hall The Southern Hotel Surabaya
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Fireplace in lobby
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free
  • Terrace

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Sports and Recreations

  • Fitness center
  • Pool or Snooker

Transportation

  • Airport transfer

Kids and Pets

  • CRIBS

Things to Do

  • Massage

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in The Southern Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Deposit

Deposit IDR 50,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Southern Hotel Surabaya
132
Number of floors in The Southern Hotel Surabaya
10
Another facilities in The Southern Hotel Surabaya
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in The Southern Hotel Surabaya

What is normal check-in & check-out time at The Southern Hotel Surabaya?
The standard check-in time at The Southern Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Southern Hotel Surabaya provide breakfast?
Yes, The Southern Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Southern Hotel Surabaya?
The Southern Hotel Surabaya is a 4.0-star hotel.
How many floors does The Southern Hotel Surabaya have?
The Southern Hotel Surabaya has 10 floors.
How many rooms are available at The Southern Hotel Surabaya?
The Southern Hotel Surabaya has 132 rooms in total.
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More Reviews from Other Guests in The Southern Hotel Surabaya

9,1
Exceptional
From 310 reviews
Provided by travelers on
Cleanliness

9,2

Room Comfort

9,0

Meal

9,1

Location

9,2

Service and Facilites

9,0

People often mention about The Southern Hotel Surabaya
All
Bedroom (48)
Staff Friendliness (47)
Ambiance (46)
Bathroom (44)
Hotel Area (39)
Accessibility (38)
Room Space (38)
Taste (35)
Family Friendly (34)
Check-in/out Time (34)
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Traveler Reviews The Southern Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
F***n
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
Comfortable, standard room size for short stays (1-3 days), easy to reach location, from and to Juanda airport is also quite fast.
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i***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and the rooms are clean.
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Istiqomah
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The room was clean and comfortable, the service was satisfactory and the breakfast was also delicious.
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Z***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 5 week(s) ago
I ordered 2 deluxe rooms through the application, at the time of check-in only 1 room was available, while the other room was still being prepared until 16.11.
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Accommodation's Reply
06 Oct 2025
Dear Mr. Z*i, Warm greetings from The Southern Hotel Surabaya. Thank you for rating your experience during your visit to The Southern Hotel Surabaya. We are pleased that you felt comfortable and enjoyed the facilities at our hotel. We understand that room waiting time can affect your experience during your stay, therefore our staff is happy to assist you with any issues you may encounter. Our staff strives to provide the best by handing over one of the rooms early and immediately coordinating with the team to expedite the cleaning process of the other rooms while maintaining quality. We will continue to strive our best in improving the quality of our service to guests. We look forward to your next visit to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 5 week(s) ago
Room is spacious. Location lumayan. Cleanliness ok, but can be improved. Hydrovacuuming the bed can be an improvement.
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Accommodation's Reply
06 Oct 2025
Dear Mr/Ms G*t, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are pleased that overall you felt comfortable and enjoyed the facilities at our hotel. To maintain quality and service, our staff are happy to always thoroughly clean the rooms, including the beds. We sincerely hope that you can share your experience in detail during your visit to The Southern Hotel Surabaya, so that it can be used as an evaluation material for us. We would be very happy and appreciate it if you could contact us at Whatsapp Number +6811******5. We will continue to strive our best in improving the quality of our service to guests. We look forward to your next visit to The Southern Hotel Surabaya. Best regards, Kencana Herdianto. General Manager.
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D***n
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
Friendly staff, clean hotel, will stay again if I go to Surabaya
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Accommodation's Reply
02 Oct 2025
Dear Mr./Ms. D*n, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager
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LAODE D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 7 week(s) ago
The hotel looks like an old building, but the staff service and cleanliness are quite good, and the food could be more varied. Since I stayed for 3 nights with my family, the breakfast variety was limited.
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1 people find it helpful
Accommodation's Reply
02 Oct 2025
Dear Mr. Laode D., Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager
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Redy R.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly. The location is close to minimarkets and restaurants.
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1 people find it helpful
Accommodation's Reply
11 Sep 2025
Dear Mr. Redy R, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager
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Dina M. B. M.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
The hotel is nice, the rooms are adequate, not too small and not too large. The food is delicious and has a wide variety.
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Accommodation's Reply
02 Oct 2025
Dear Ms. Dina, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager
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Benita T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
I stayed at many hotels in Surabaya before this trip and so far this hotel exceeds the others! From express check in, bed and sleep quality, and breakfast (compare to others with the same price). The staffs are also friendly and helpful. The only thing I wish would be better isnthe swimming pool. If other guests are using the pool, it became uncomfortable because of the small pool size. And also when we swam, suddenly there's a smoke from the neighbor who we were burning their trash. Overall, I would stay again at this hotel (but sadly I won't be swimming anymore).
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Accommodation's Reply
02 Oct 2025
Dear Ms. Benita Theda, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager
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A***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Cozy room, clean facilities, and friendly helpful staff.
1 people find it helpful
A***o
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Cozy room, clean facilities, and friendly helpful staff.
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Z***l
icon-origin-TRAVELOKA
9,1
/10
Reviewed 9 week(s) ago
near the Unusa campus and restaurant food according to taste
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 13 week(s) ago
The hotel is nice, clean, the staff is friendly, but I was a little disappointed when I wanted to borrow a bowl in the lobby, I was told to go straight to the front of the welcome drink area, but the lady said it was impossible to bring it to the room (lah). Then I was told to call 2 people, eh, I went upstairs again and hm the phone was wrong, no, hmm, I automatically went down to the lobby and asked for a bowl to be brought to me 🥹
Read More
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F***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
It's really nice to stay here, this is the second time, previously before changing the name, the staff was friendly and very helpful, I was quite bothered when checking in for birthday greetings for two rooms, but was served very well and when checking out I even left some things behind, they helped me find them and found them.. the swimming pool is also nice, the kids don't want to stop swimming.. if possible, maybe next time a children's pool under 5 years old can be added... Hopefully the service will remain OK and get better... thank you
Read More
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2 people find it helpful
R***i
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 14 week(s) ago
The room is clean... Good service..
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I***e
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
Nice hotel with nice and helpful staff. Comfortable room and tasty food. Just a few minutes' walk to a convenience store.
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G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 15 week(s) ago
It was good except the swimming pool can not be used because of renovation. It should be notified in front to the customer.
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Hendrik o.
icon-Medical
Medical
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
- Comfortable - Clean - Good breakfast, especially for the kids. - I've been a regular at this hotel. Thank you.
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
The hotel staff is very friendly and responds quickly to requests well, will stay here again when going to Surabaya.
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Bar, Cafe and Lounge 4 The Southern Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9,1
Exceptional
From 310 reviews
Provided by travelers on
Cleanliness

9,2

Room Comfort

9,0

Meal

9,1

Location

9,2

Service and Facilites

9,0

People often mention about The Southern Hotel Surabaya
All
Bedroom (48)
Staff Friendliness (47)
Ambiance (46)
Bathroom (44)
Hotel Area (39)
Accessibility (38)
Room Space (38)
Taste (35)
Family Friendly (34)
Check-in/out Time (34)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Southern Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
F***n
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
Comfortable, standard room size for short stays (1-3 days), easy to reach location, from and to Juanda airport is also quite fast.
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i***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and the rooms are clean.
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Istiqomah
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The room was clean and comfortable, the service was satisfactory and the breakfast was also delicious.
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Z***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 5 week(s) ago
I ordered 2 deluxe rooms through the application, at the time of check-in only 1 room was available, while the other room was still being prepared until 16.11.
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Accommodation's Reply
06 Oct 2025
Dear Mr. Z*i, Warm greetings from The Southern Hotel Surabaya. Thank you for rating your experience during your visit to The Southern Hotel Surabaya. We are pleased that you felt comfortable and enjoyed the facilities at our hotel. We understand that room waiting time can affect your experience during your stay, therefore our staff is happy to assist you with any issues you may encounter. Our staff strives to provide the best by handing over one of the rooms early and immediately coordinating with the team to expedite the cleaning process of the other rooms while maintaining quality. We will continue to strive our best in improving the quality of our service to guests. We look forward to your next visit to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 5 week(s) ago
Room is spacious. Location lumayan. Cleanliness ok, but can be improved. Hydrovacuuming the bed can be an improvement.
Find this review helpful?
Accommodation's Reply
06 Oct 2025
Dear Mr/Ms G*t, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are pleased that overall you felt comfortable and enjoyed the facilities at our hotel. To maintain quality and service, our staff are happy to always thoroughly clean the rooms, including the beds. We sincerely hope that you can share your experience in detail during your visit to The Southern Hotel Surabaya, so that it can be used as an evaluation material for us. We would be very happy and appreciate it if you could contact us at Whatsapp Number +6811******5. We will continue to strive our best in improving the quality of our service to guests. We look forward to your next visit to The Southern Hotel Surabaya. Best regards, Kencana Herdianto. General Manager.
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D***n
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
Friendly staff, clean hotel, will stay again if I go to Surabaya
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Accommodation's Reply
02 Oct 2025
Dear Mr./Ms. D*n, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager
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LAODE D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 7 week(s) ago
The hotel looks like an old building, but the staff service and cleanliness are quite good, and the food could be more varied. Since I stayed for 3 nights with my family, the breakfast variety was limited.
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1 people find it helpful
Accommodation's Reply
02 Oct 2025
Dear Mr. Laode D., Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager
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Redy R.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly. The location is close to minimarkets and restaurants.
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1 people find it helpful
Accommodation's Reply
11 Sep 2025
Dear Mr. Redy R, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager
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Dina M. B. M.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
The hotel is nice, the rooms are adequate, not too small and not too large. The food is delicious and has a wide variety.
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Accommodation's Reply
02 Oct 2025
Dear Ms. Dina, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager
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Benita T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
I stayed at many hotels in Surabaya before this trip and so far this hotel exceeds the others! From express check in, bed and sleep quality, and breakfast (compare to others with the same price). The staffs are also friendly and helpful. The only thing I wish would be better isnthe swimming pool. If other guests are using the pool, it became uncomfortable because of the small pool size. And also when we swam, suddenly there's a smoke from the neighbor who we were burning their trash. Overall, I would stay again at this hotel (but sadly I won't be swimming anymore).
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Find this review helpful?
Accommodation's Reply
02 Oct 2025
Dear Ms. Benita Theda, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager
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A***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Cozy room, clean facilities, and friendly helpful staff.
1 people find it helpful
A***o
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Cozy room, clean facilities, and friendly helpful staff.
Find this review helpful?
Z***l
icon-origin-TRAVELOKA
9,1
/10
Reviewed 9 week(s) ago
near the Unusa campus and restaurant food according to taste
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 13 week(s) ago
The hotel is nice, clean, the staff is friendly, but I was a little disappointed when I wanted to borrow a bowl in the lobby, I was told to go straight to the front of the welcome drink area, but the lady said it was impossible to bring it to the room (lah). Then I was told to call 2 people, eh, I went upstairs again and hm the phone was wrong, no, hmm, I automatically went down to the lobby and asked for a bowl to be brought to me 🥹
Read More
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Find this review helpful?
F***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
It's really nice to stay here, this is the second time, previously before changing the name, the staff was friendly and very helpful, I was quite bothered when checking in for birthday greetings for two rooms, but was served very well and when checking out I even left some things behind, they helped me find them and found them.. the swimming pool is also nice, the kids don't want to stop swimming.. if possible, maybe next time a children's pool under 5 years old can be added... Hopefully the service will remain OK and get better... thank you
Read More
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2 people find it helpful
R***i
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 14 week(s) ago
The room is clean... Good service..
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I***e
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
Nice hotel with nice and helpful staff. Comfortable room and tasty food. Just a few minutes' walk to a convenience store.
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G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 15 week(s) ago
It was good except the swimming pool can not be used because of renovation. It should be notified in front to the customer.
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Hendrik o.
icon-Medical
Medical
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
- Comfortable - Clean - Good breakfast, especially for the kids. - I've been a regular at this hotel. Thank you.
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
The hotel staff is very friendly and responds quickly to requests well, will stay here again when going to Surabaya.
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