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- Accommodation in Beach Palace Family Resort & Spa - All-Inclusive
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Beach Palace Family Resort & Spa - All-Inclusive
Others
8,4
/10
Very Good
1.028 reviews
What Guests Say About Their Stay
Maria Junnei Bautista
10,0
/ 10
Had an amazing vacation.Great family friendly resort, will go back and would recommend!
Marlene
10,0
/ 10
First time at Beach Palace or any other Palace resort. Great experience. Traveled with 11 and 14 year old kids. They loved it. Love that everything is right there. No huge facility where you need to take golf carts to go to the beach or pool. Food was on par for all-inclusives— not award winning but something for everyone. Great room service 24/7. Speedy and great options. Staff were super friendly and attentive. Didn’t feel like I was constantly being pressured into tipping at every interaction. Staff were genuine and caring. Will definitely be going back.
Edmundo
10,0
/ 10
We really had a good stay in this Hotel. Staff was great and service is A1 excellent! Food was also great tasting with a lot to choose from. The hotel itself is a little outdated but very clean! Would love to stay here again and their other Hotel chains! Seemed like a very good hotel company. Shout out to Angelo and Ferdina at breakfast buffet, as well as all the staff at Smoke house restaurant for great service. Thank you!
In the Area
See Map
Blvd Kukulcan Km 11.5, Hotelera Zone, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Main Facilities
Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Read More
Available Room Types in Beach Palace Family Resort & Spa - All-Inclusive
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What's around Beach Palace Family Resort & Spa - All-Inclusive
Blvd Kukulcan Km 11.5, Hotelera Zone, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Discover More About Beach Palace Family Resort & Spa - All-Inclusive
Location
Beach Palace Family Resort & Spa - All-Inclusive is located in area / city Benito Juárez.
About Beach Palace Family Resort & Spa - All-Inclusive
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The accommodation’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Beach Palace Family Resort & Spa - All-Inclusive exclusively for you.
Beach Palace Family Resort & Spa - All-Inclusive is a accommodation with great comfort and excellent service according to most accommodation's guests.
Enjoy luxurious treats and incomparable experience by staying at Beach Palace Family Resort & Spa - All-Inclusive.
All facilities in Beach Palace Family Resort & Spa - All-Inclusive
Others
Things to Do
- Shops
- Beach umbrella
- Hot tub
- Outdoor pool
- Spa
- Beach towel
- Sauna
- Steam room
- Waterslide
- Beach sun loungers
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
General
- Rooftop terrace
- Banquet
- Parking
- Terrace
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Family-friendly Facilities
- Kids club
- Children pool
Connectivity
- Free WiFi
- Internet point
Sports and Recreations
- Fitness center
- Game room
Kids and Pets
- Babysitting with surcharge
Transportation
- Valet parking
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Beach Palace Family Resort & Spa - All-Inclusive
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Airport shuttle fee: USD 26 per person (roundtrip)
- Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
- Laundry fee: USD 315 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property requires a passport at check-in for travelers who are not citizens of Mexico.
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property is closed from August 15 2025 to December 31 2026 (dates subject to change).
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Beach Palace Family Resort & Spa - All-Inclusive | 287 |
Number of floors in Beach Palace Family Resort & Spa - All-Inclusive | 15 |
Another facilities in Beach Palace Family Resort & Spa - All-Inclusive | Shops, Beach umbrella, Hot tub, Outdoor pool, Spa |
Frequently asked question in Beach Palace Family Resort & Spa - All-Inclusive
What are available facilities at Beach Palace Family Resort & Spa - All-Inclusive?
There are top facilites at Beach Palace Family Resort & Spa - All-Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Beach Palace Family Resort & Spa - All-Inclusive?
The standard check-in time at Beach Palace Family Resort & Spa - All-Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Beach Palace Family Resort & Spa - All-Inclusive provide breakfast?
Yes, Beach Palace Family Resort & Spa - All-Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Beach Palace Family Resort & Spa - All-Inclusive?
Beach Palace Family Resort & Spa - All-Inclusive is a 4.0-star hotel.
How many floors does Beach Palace Family Resort & Spa - All-Inclusive have?
Beach Palace Family Resort & Spa - All-Inclusive has 15 floors.
See All
More Reviews from Other Guests in Beach Palace Family Resort & Spa - All-Inclusive
Overall Ratings & Reviews Beach Palace Family Resort & Spa - All-Inclusive
Other sources (1.028)
8,4
Very Good
From 1.028 reviews
Cleanliness
8,6
Room Comfort
8,6
Service and Facilites
9,0
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Beach Palace Family Resort & Spa - All-Inclusive
Number of reviews per page
20
40
Top reviews
Jerel Deon
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great stay as always
Maria Junnei Bautista
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Had an amazing vacation.Great family friendly resort, will go back and would recommend!
Marlene
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
First time at Beach Palace or any other Palace resort. Great experience. Traveled with 11 and 14 year old kids. They loved it. Love that everything is right there. No huge facility where you need to take golf carts to go to the beach or pool. Food was on par for all-inclusives— not award winning but something for everyone. Great room service 24/7. Speedy and great options. Staff were super friendly and attentive. Didn’t feel like I was constantly being pressured into tipping at every interaction. Staff were genuine and caring. Will definitely be going back.
Read More
Jintana
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Very good
JESUS ALEJANDRO
Leisure Family
6,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The food at the hotel was just okay. The food was bland. The room needed additional attention. I felt that a jacuzzi in a 2 bed room is unnecessary and took up so much space.
Ninnette
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Resort was great!
Karina
with Children
2,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Not as good as seemed on the pictures. Not a lot of variety of food
Duc
Leisure Family
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
3/5 stars total .
joshua
Leisure Family
2,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Biggest scam I’ve ever experienced. The hotel is nothing like what is posted, it is completely run down and surrounded by abandoned and graffitied resorts! Terrible quality, dirty pools! Unsafe pool conditions, many people were falling and hurting themselves around the pool area! My son fell and bruised his face and hips, and came back limping! Absolutely ridiculous! The ac in the rooms had mold on them, the bedding and robes were stained! They only have 4 small elevators, always packed , running slow, which made going up and down totally inconvenient.
This is a total scam! Nothing like the pictures on line which are nearly 20 years old!!!
Read More
Edmundo
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
We really had a good stay in this Hotel. Staff was great and service is A1 excellent! Food was also great tasting with a lot to choose from. The hotel itself is a little outdated but very clean! Would love to stay here again and their other Hotel chains! Seemed like a very good hotel company. Shout out to Angelo and Ferdina at breakfast buffet, as well as all the staff at Smoke house restaurant for great service. Thank you!
Read More
Joe
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Excellent staff, friendly, and welcoming,
Eri
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Food was great, fun family vacation.
Jasmaine
Leisure Family
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The hotel is closing in the next 8 months, so you can tell from the service and the building itself. They are not putting any more money into the building.
You can tell they use leftover food at the buffett. In the restaurant options were slim pickings. The hotel had a mild dewy smell to it. The elevators take a very long time and are always packed. They tell you you have a hotel credit, but then it's a limited credit. You can't use it on everything and, you have to pay the taxes on the credit if you don't book directly through them and you use any outside agencies, they treat you differently.
And any problems you have while you're there.They say it's because you booked with an outside agency.
Read More
Sam
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Excellent service
Great food
Stephen
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Excellent food
Shirley
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
What a great resort…Beach Palace customer service was outstanding! We enjoy every single day of our stay. The staff from public relations go about and beyond to make your stay enjoyable.
The rooms are very spacious and comfortable and all the staff are kind and eager to help and please you.
We truly had an amazing time and we will definitely come back. I highly recommend Beach Palace!
Shout out to Carlos, Rafael, and the chef from Momo restaurant and all the wonderful personnel that made our stay memorable.
Read More
Juan Carlo
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Dos días con mucho zargaso en la playa. Muy buen servicio del personal. Los horarios extendidos de los restaurantes son convenientes.
Las habitaciones e instalaciones bien pero pueden mejorar. En términos generales lo recomendamos para vacaciones familiares. Volveríamos a escoger el hotel.
Mariano
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Nice
Manju Baby
Leisure Family
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good
Raul
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Excellent service
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Beach Palace Family Resort & Spa - All-Inclusive
Other sources (1.028)
8,4
Very Good
From 1.028 reviews
Cleanliness
8,6
Room Comfort
8,6
Service and Facilites
9,0
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Beach Palace Family Resort & Spa - All-Inclusive
Number of reviews per page
20
40
Top reviews
Jerel Deon
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great stay as always
Maria Junnei Bautista
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Had an amazing vacation.Great family friendly resort, will go back and would recommend!
Marlene
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
First time at Beach Palace or any other Palace resort. Great experience. Traveled with 11 and 14 year old kids. They loved it. Love that everything is right there. No huge facility where you need to take golf carts to go to the beach or pool. Food was on par for all-inclusives— not award winning but something for everyone. Great room service 24/7. Speedy and great options. Staff were super friendly and attentive. Didn’t feel like I was constantly being pressured into tipping at every interaction. Staff were genuine and caring. Will definitely be going back.
Read More
Jintana
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Very good
JESUS ALEJANDRO
Leisure Family
6,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The food at the hotel was just okay. The food was bland. The room needed additional attention. I felt that a jacuzzi in a 2 bed room is unnecessary and took up so much space.
Ninnette
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Resort was great!
Karina
with Children
2,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Not as good as seemed on the pictures. Not a lot of variety of food
Duc
Leisure Family
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
3/5 stars total .
joshua
Leisure Family
2,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Biggest scam I’ve ever experienced. The hotel is nothing like what is posted, it is completely run down and surrounded by abandoned and graffitied resorts! Terrible quality, dirty pools! Unsafe pool conditions, many people were falling and hurting themselves around the pool area! My son fell and bruised his face and hips, and came back limping! Absolutely ridiculous! The ac in the rooms had mold on them, the bedding and robes were stained! They only have 4 small elevators, always packed , running slow, which made going up and down totally inconvenient.
This is a total scam! Nothing like the pictures on line which are nearly 20 years old!!!
Read More
Edmundo
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
We really had a good stay in this Hotel. Staff was great and service is A1 excellent! Food was also great tasting with a lot to choose from. The hotel itself is a little outdated but very clean! Would love to stay here again and their other Hotel chains! Seemed like a very good hotel company. Shout out to Angelo and Ferdina at breakfast buffet, as well as all the staff at Smoke house restaurant for great service. Thank you!
Read More
Joe
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Excellent staff, friendly, and welcoming,
Eri
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Food was great, fun family vacation.
Jasmaine
Leisure Family
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The hotel is closing in the next 8 months, so you can tell from the service and the building itself. They are not putting any more money into the building.
You can tell they use leftover food at the buffett. In the restaurant options were slim pickings. The hotel had a mild dewy smell to it. The elevators take a very long time and are always packed. They tell you you have a hotel credit, but then it's a limited credit. You can't use it on everything and, you have to pay the taxes on the credit if you don't book directly through them and you use any outside agencies, they treat you differently.
And any problems you have while you're there.They say it's because you booked with an outside agency.
Read More
Sam
Leisure Family
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Excellent service
Great food
Stephen
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Excellent food
Shirley
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
What a great resort…Beach Palace customer service was outstanding! We enjoy every single day of our stay. The staff from public relations go about and beyond to make your stay enjoyable.
The rooms are very spacious and comfortable and all the staff are kind and eager to help and please you.
We truly had an amazing time and we will definitely come back. I highly recommend Beach Palace!
Shout out to Carlos, Rafael, and the chef from Momo restaurant and all the wonderful personnel that made our stay memorable.
Read More
Juan Carlo
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Dos días con mucho zargaso en la playa. Muy buen servicio del personal. Los horarios extendidos de los restaurantes son convenientes.
Las habitaciones e instalaciones bien pero pueden mejorar. En términos generales lo recomendamos para vacaciones familiares. Volveríamos a escoger el hotel.
Mariano
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Nice
Manju Baby
Leisure Family
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good
Raul
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Excellent service
Number of reviews per page
20
40