Conrad Punta de Mita

Overall, a good option on that part of the coast, somewhat distant but easy to get to. A good comfortable hotel, with Hilton quality tradition. Pros: - Good design of the buildings and the property - Roomy, comfortable rooms, very clean. Good modern shower - the gym was good and well-attended - Concierge team was very helpful - Nice pools - Free valet parking ( or you can park yourself) - offered us a fully paid lunch when out room was not ready at 3 pm Cons: - It was impossible to swim on the beach, due to waves and cold water at this time of the year. (But we went swimming somewhere else) - Mexican food at one of the restaurants was sub-standard, never went again - our partial ocean view room had no partial view, just the trees completely blocking the ocean view - there was a large construction project on the property next door that produces noise and dust all week and on Saturdays - We asked to upgrade us to a full view room, even a paid-for upgrade, it never happened

It’s was Amazing!

Great service - construction next door

The property was beautiful, safe and the grounds were pristine. The pools were very nice and the staff at the pool were very attentive. The food at the pool wasn’t great and the prices are definitely up there for what you get. We had some issues with our room, it smelled like there was a gas leak. We had the maintenance staff come out and they said it was the humidity. Seems strange but it was 11:30pm and after a long travel day we decided to stay in the room and sleep with the sliding door open and the AC off. The smell seemed to dissipate over the next few days. The last night of our stay the AC would not turn off and it was freezing in our room. We were checking out early the that morning so my husband let the front desk staff know. All in all it was a very nice vacation but at a 5 star resort I expect a bit more.

The property is very nice, and the beach area is beautiful. There were a couple of misses during the reservation process and check-in. There was no way to confirm private transportation over the phone with the hotel. I assumed, my error, that the email I received with a confirmation # was confirming the reservation. It was not -- it was a link to fill out a form to request transportation. It feels like a 'clunky' process. Second, during check-in, I was not told that breakfast was included with our room, which was a BIG miss. The resort works very hard to steer you to their private transportation, which is nearly 4 times the cost of taking an Uber. The pool design, number of pools and layout of the pools is one of the best I've seen.

Great hotel and excellent service by the staff. Unfortunately half of our view was a large construction site next door which also made our balcony dusty. Other minor issue was not enough lounge chairs at the pool and wait for breakfast when they should have opened up the other breakfast restaurant.

Excellent

Amazing place

Staff is super friendly and efficient

everything was awesome

Wonderful service, great restaurants, great breakfast buffet.

Great

Great food and great service. We were very happy. The kids loved it with all of the activities.

All staff were welcoming and friendly. I dont remember all names but a few are Hugo/bellman. Gladys/check in desk. Dani/Tuki bar. Ivang/Mesquite bar at the beach. Pedro/Arbol & Paleta restaurants. The food and drinks were good. Although there was a special event going on we were not ignored. Food came within 30 minutes. Room was amazing. 2 br/2 bath ocean view suite with kitchen dining rm and large balcony. Very Spacious, clean and beautifully decorated. The grounds are beautifully landscaped with tropical plants and trees. Beach water was cool but not cold. Walkable beach, no kelp or seaweed. No problems finding a seat at the adult only pool. Resort is not All inclusive so be prepared to pay tax & gratuity for every meal & drink. Spa services are also overpriced. I have been to other Luxury resorts where prices were lower for food, drinks spa services. Evenings were chilly so was hoping to soak in hot tub. Disappointed water was only luke warm. Overall we had a wonderful. luxurious stay and are planning a return trip next year. Thank you Conrad. Cant wait to return.

Nice for a long-weekend of relaxing, but not much to do nearby otherwise. Construction going on right next door, so it is noisy during the day. Concierge/hotel transportation was very inconsistent and overpriced ($300 RT to/from airport, and yet still tried to cheat us in overpaying an additional $80 for a 15-minute stop at the grocery store on the way to the hotel) and another issue with a ride to the marina for an excursion. The pullout sofa in our room was the hardest mattress ever, and I felt bad for my kids sleeping on it. Food wasn’t amazing but it’s clear they are trying to be upscale, and expensive for the quality but at least kids under 12 eat free off the children’s menus so the pricing for food evened out a little. Beach area is pretty nice for Pacific coast beaches and the staff are attentive, although only Leonardo was friendly. Probably wouldn’t stay here again, but we enjoyed a weekend getaway.

We loved our stay at the Conrad. Positives were the great customer service. Some of the best I have experienced at a resort. From check-in to check-out, every single staff member always greets you with a smile. Leonardo and Ivan at the beach were especially outstanding. Always checking in with you, helping you with drinks, food, chairs, towels, etc. The ability to text with the concierge makes for easy reservations at off-property dinner spots and other things you may need. Great communication. The breakfast buffet offers plenty of options, we never needed á la carte in the mornings, but it is there if you need it. There are three restaurant options for dinners, plus the availability of the room service. The Mezquite restaurant makes for some amazing sunset views during dinner. Food was always fresh and drinks never watered down. The whole property is modern and clean. The maids checked in on the room multiple times a day. Sayulita and Corral del Risco are two close by towns that have plenty of additional dinner options. Both locations seemed safe to us with lots of tourists. Uber wait times might be longer some times than others, but generally available. Calling some of the rooms “ocean view” might be a bit of a stretch. Weekends, corporate events and weddings will fill up the hotel rather quickly. You might have to wait for a breakfast table some days, but never more than 15 minutes. The gym size is just okay for during the week, but for weekend crowds much too small.

The pools are not heated and the weather was not warm enough

Loved the location of our Ocean view Suite. Great staff and service.

The service is outstanding here! It's a bit secluded, but car tranports are easy to get through the hotel to get to activities and restaurants.

This was our second Christmas holiday spent at the Conrad PM. It’s a lovely resort with the best beach around. The space feels nice and spread out and it never feels too crowded. The people who work there are incredibly kind and friendly. We really hoped this would be our annual place for the holidays. Unfortunately, the issue lies in the service. There wasn’t a day that went by without an issue. Whether it was our room not getting cleaned —difficulty finding service at the beach and pool — car service not being properly arranged for our offsite dinners and excursions— our spa appts disappearing off their books —-having to wait an hour in a barista line to buy some sunscreen —waiting in an omelette line for 45 mins at the beach restaurant or asking for coffee or water that never comes—turn down service showing up at 1030pm when I’m already sleeping—front desk never answering their phones. It was frustrating and created a lot of unnecessary anxiety. We are very conflicted about returning. The cost to stay here is NOT cheap and suggests a certain level of service and amenities that just isn’t there.