Staying at Na Balam Hotel is a good choice when you are visiting Isla Mujeres.
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Na Balam Hotel
Hotels
8,2
/10
Very Good
811 reviews
What Guests Say About Their Stay
Eve
10,0
/ 10
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
Travis
10,0
/ 10
The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
Joseph A
10,0
/ 10
We wanted to stay near North Beach on Isla Mujeres.
We also couldn't afford places like the Casa Del Jaguar.
Na Balam is right across the street from CDJ and it's a sister hotel you walk through it for daily included Breakfast and to access the beach. (at less than half the price it's a steal)
You also get a "RED BED" a dedicated space on the beach with queen sized red beds one for each room so you never have to worry about a nice place on the beach, you also get a secure bathroom and you're 10-20 steps away from the water.
The hotel looks like you're walking into a jungle oasis, it has a lovely pool and hot tub, we didn't use either as the Caribbean was perfect day in and day out.
North beach is famous for good reason, it's walkable 200 yards/meters out and still anywhere from knee/waist or chest deep, so refreshing and kind of perfect !
There are good food option on the beach, whether it be from Casa or any of the beach front restaurants all were solid option IMO.
Around the corner you get a nice bakery (get there early for the best selection. a 4.9 rated burger place Pinchos, good burrito place Beach-in Burritos & more.
You're also a short walk to the popular Hidalgo street ( & by short I mean 5 mins 11 from ParadICE Gelato the far end of the strip and next to the municipal square.
We happened to hit Isla during Carnival it was loaded with street celebrations and we never felt unsafe.
Value was good not great for food, and the food was good very good everywhere.
In the Area
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Calle Zazil-ha No. 118, Isla Mujeres, Estado de Quintana Roo, Mexico, 77400
Main Facilities
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Restaurant
Swimming Pool
WiFi
Available Room Types in Na Balam Hotel
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What's around Na Balam Hotel
Calle Zazil-ha No. 118, Isla Mujeres, Estado de Quintana Roo, Mexico, 77400
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Location
Staying at Na Balam Hotel is a good choice when you are visiting Isla Mujeres.
About Na Balam Hotel
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Na Balam Hotel.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Savor your favorite dishes with special cuisines from Na Balam Hotel exclusively for you.
Na Balam Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Na Balam Hotel is the right place to stay.
All facilities in Na Balam Hotel
Others
Things to Do
- Beach umbrella
- Outdoor pool
- Garden
- Beach towel
- Beach sun loungers
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
Hotel Services
- Tours
- Wedding service
- Multilingual staff
- Front desk
Food and Drinks
- Bar
- Beach Bar
General
- Banquet
- Terrace
Shuttle Service
- Ferry terminal shuttle (surcharge)
- Airport transfer (surcharge)
Transportation
- Airport transfer
Connectivity
- Free WiFi
Accommodation Policy & General Information in Na Balam Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Airport shuttle fee: USD 120 per vehicle (roundtrip)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: USD 50 per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 11 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 23:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, WiFi |
Check-In / Check-Out Time | From 15:00 - 23:00 - to 12:00 |
Available rooms at Na Balam Hotel | 21 |
Number of floors in Na Balam Hotel | 2 |
Another facilities in Na Balam Hotel | Beach umbrella, Outdoor pool, Garden, Beach towel, Beach sun loungers |
Frequently asked question in Na Balam Hotel
What are available facilities at Na Balam Hotel?
There are top facilites at Na Balam Hotel such as Restaurant, Swimming Pool, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Na Balam Hotel?
The standard check-in time at Na Balam Hotel is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00
What is the star rating of Na Balam Hotel?
Na Balam Hotel is a 3.0-star hotel.
How many floors does Na Balam Hotel have?
Na Balam Hotel has 2 floors.
How many rooms are available at Na Balam Hotel?
Na Balam Hotel has 21 rooms in total.
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More Reviews from Other Guests in Na Balam Hotel
Overall Ratings & Reviews Na Balam Hotel
Other sources (811)
8,2
Very Good
From 811 reviews
Cleanliness
8,4
Room Comfort
7,6
Location
9,2
Service and Facilites
8,2
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Traveler Reviews Na Balam Hotel
Number of reviews per page
20
40
Top reviews
Jerry
Leisure
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The AC was excellent. Book a room as far as you can away from the street. Loud music and party vibes at noc. Usually quiet by 11 pm. Hot water not hot on two days. Internet signal lost a half of the stations on my last night.
Gary
6,0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.
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Gary
Leisure Family
8,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
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Gary
Leisure Family
6,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
A bit noisy from people walking by at nite talking and playing music. There is no lobby. Open grounds, small structures with connecting pathways, each has 4 units in them. A block from its own private beach it shares with its much nicer sister hotel across the street.
Charles
Leisure Family
10,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Great location, beach club was super nice. Free breakfast!
Eve
Leisure with Children
10,0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
Brenda
Friends and Family
4,0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.
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Angela
10,0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Hotel muy bonito y limpio. Unos metros de la playa
Travis
Leisure Family
10,0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
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Kelly
Friends and Family
6,0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
One of the ladies at the front desk was not friendly at all. I wouldn't stay there again.
Ivan
4,0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Close to beach
Brandon
Leisure Family
6,0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days.
Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests.
If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
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Julio
Leisure with Children
4,0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel.
The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
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Shelley
Leisure with Friends
6,0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.
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Judith Ann
Leisure with Partner
8,0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
Na Balam was a quiet oasis .
Joseph A
Leisure with Partner
10,0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
We wanted to stay near North Beach on Isla Mujeres.
We also couldn't afford places like the Casa Del Jaguar.
Na Balam is right across the street from CDJ and it's a sister hotel you walk through it for daily included Breakfast and to access the beach. (at less than half the price it's a steal)
You also get a "RED BED" a dedicated space on the beach with queen sized red beds one for each room so you never have to worry about a nice place on the beach, you also get a secure bathroom and you're 10-20 steps away from the water.
The hotel looks like you're walking into a jungle oasis, it has a lovely pool and hot tub, we didn't use either as the Caribbean was perfect day in and day out.
North beach is famous for good reason, it's walkable 200 yards/meters out and still anywhere from knee/waist or chest deep, so refreshing and kind of perfect !
There are good food option on the beach, whether it be from Casa or any of the beach front restaurants all were solid option IMO.
Around the corner you get a nice bakery (get there early for the best selection. a 4.9 rated burger place Pinchos, good burrito place Beach-in Burritos & more.
You're also a short walk to the popular Hidalgo street ( & by short I mean 5 mins 11 from ParadICE Gelato the far end of the strip and next to the municipal square.
We happened to hit Isla during Carnival it was loaded with street celebrations and we never felt unsafe.
Value was good not great for food, and the food was good very good everywhere.
Read More
Jackson
Leisure with Partner
10,0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again!
Sydney
Leisure Family
8,0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
Craig
Leisure with Partner
10,0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
Renee
Leisure
10,0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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