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  1. Hotel
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  2. 32.752Resorts in Mexico
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  3. 1.108Resorts in Yucatán
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  4. Resort in Quintana Roo
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  5. Resort in The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
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The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

Resorts
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7,4
Pleasant
1.894 reviews

What Guests Say About Their Stay

Erica

10,0
/ 10
It was nice going to all the different restaurants except the Italian one, they should work on their food because I didn’t even like dessert

Cesar Augusto

10,0
/ 10
My husband and I visited for our anniversary, and the staff gave us a lovely surprise. Overall, everything was excellent: the ocean view from our room, the cleanliness, and the housekeeping staff, who kindly ensured the room was kept in great shape every day. The in-room fridge was restocked daily, and the food at the various restaurants and buffets was delicious. The entertainment was a real bonus, too; different shows each night kept us entertained and happy. Thanks to the huge pool, we felt like we had our own space despite the hotel being busy, which made for a very pleasant experience. The staff was generally very friendly; we would especially like to highlight Mr. Libardo, who served us at one of the poolside bars and was incredibly attentive. We would definitely return to this hotel.

shantel Renee

10,0
/ 10
We upgraded to a master suite Sian Ka’an and the room was amazing! We had a terrace with a big plunge pool. We had reservations for all the restaurants. Definitely upgrade its 100% worth it!
In the Area
See Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Basketball
Tennis court
Billiard
Steam room
Game room
Laundry service
Parking
Luggage storage
Elevator
Garden
Fitness center
note: resort was previously named The Pyramid Cancun By Oasis - All Inclusive Staying at The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive is a good choice when you are visiting Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
Lobby 2 The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

Discover More About The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

note: resort was previously named The Pyramid Cancun By Oasis - All Inclusive

Location
Staying at The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive is a good choice when you are visiting Cancún.

About The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

Have fun with various entertaining facilities for you and the whole family at The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Get precious and unforgettable moment during your stay at The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive.

All facilities in The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

Facility

  • Outdoor pool
  • Poolside bar
  • Basketball
  • Tennis court
  • Billiard
  • Steam room
  • Game room
Swimming Pool The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
Swimming Pool
Entertainment Facility The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
Entertainment Facility
Fitness Center The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
Fitness Center
Functional Hall The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
Functional Hall
Common Space The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
Common Space

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Entertainment for adults
  • Karaoke
  • Spa
  • Garden
  • Beach towel
  • Steam room
  • Beach cabanas
  • Beach sun loungers
  • Pool sun loungers

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Snack bar

Connectivity

  • Free WiFi

General

  • Smoking area
  • Banquet
  • Ballroom
  • Parking
  • Terrace

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Conference center
  • Meeting rooms
  • Business facilities
  • Conference rooms
  • Computer station

Nearby Facilities

  • Gift shop
  • Shops
  • Grocery
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Beach volleyball
  • Fitness center
  • Basketball
  • Game room
  • Billiard
  • Tennis court

Accommodation Policy & General Information in The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 25 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
320
Number of floors in The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
6
Another facilities in The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
Babysitting with surcharge, Kids club, Toys, Children games, Romantic proposal packages

Frequently asked question in The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

What is normal check-in & check-out time at The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive?
The standard check-in time at The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive provide breakfast?
Yes, The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive?
The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive is a 4.0-star hotel.
How many floors does The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive have?
The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive has 6 floors.
How many rooms are available at The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive?
The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive has 320 rooms in total.
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More Reviews from Other Guests in The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

Overall Ratings & Reviews The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

Other sources (1.894)
7,4
Pleasant
From 1.894 reviews
Cleanliness

7,6

Room Comfort

7,4

Service and Facilites

7,4

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Most Relevant
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Traveler Reviews The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

Number of reviews per page
20
40
Top reviews
Ranisha
2,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The food was horrible. The staff was friendly. The beach had seaweed we could not get in the water. I have 3 bites on my leg that itch bad. It look like bed bug bites. I told the front desk and they did nothing but said they will make a note of it. No casino
Aleshea
2,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

First, our room's bathroom was not properly cleaned upon arrival, which raised concerns about the overall cleanliness of the resort. In addition, although the advertised check-in time was earlier, we were unable to check in until approximately 3:45 p.m., causing an unnecessary delay and inconvenience. I was also disappointed by the lack of activities for children. Aside from the swimming pool, there were very few options to keep kids entertained, which was not what I expected from a family resort. The dining experience was equally disappointing. The food quality was not enjoyable, and I witnessed a staff member coughing over the food at the buffet. This was extremely concerning from a hygiene standpoint and made me uncomfortable about eating there. Overall, these issues significantly affected our stay and did not reflect the level of quality or service I expected.
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Kamal
2,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Bad staff
Luis
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great
Eduardo
icon-with Children
with Children
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel was very nice, and the service was good. However, the food at the buffets and restaurants was somewhat disappointing and didn’t quite match the overall quality of the hotel.
Alma
icon-with Children
with Children
4,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Cockroaches are all over in room, frigde not working, ice despencer are not working, slusshy machine all over bar are broken. What a coincidence.
Jeannette
icon-with Partner
with Partner
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I am very disappointed with my stay. When I arrived, I was given a freshly painted room with such a strong paint smell that I couldn’t breathe. After being moved, the shower in the second room didn’t work. On top of that, the lights were out for two days. My husband and I own businesses and needed a place to work, but after being told to use the coffee shop, none of the outlets worked. When I asked for help charging my phone, I was met with an attitude instead of assistance. For the past three days, the hotel has seemed to prioritize school groups over other guests. The loud and disruptive students made it impossible to relax or enjoy the pool. I also spent nearly three hours trying to get an answer about a late checkout, only to be told it wasn’t available. When I asked to speak with a manager or supervisor, I was handed a comments form instead. Over 500 drunk teenagers daily. Overall, this stay has been unacceptable, and I believe compensation is warranted for the numerous inconveniences and poor customer service.
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Katherine Sue
icon-with Friends
with Friends
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Awesome place
Mayada
icon-
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was very disappointed with my stay at this hotel. The food was poor quality, lacked variety, and was honestly unpleasant. Considering the price, I expected a much better dining experience. The hotel advertises 20 restaurants, but during my stay only three were actually open, which felt very misleading and significantly limited the available options. What made the experience even more frustrating was the transportation policy. Guests are not allowed to have Uber drivers enter the property or pick them up at the hotel entrance. Despite traveling with luggage, I was forced to drag my bags all the way to the street to meet my ride. This was extremely inconvenient and unacceptable for a hotel at this price point. Overall, the experience was disappointing and did not provide the level of service or value that was advertised.
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Jonathan
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Really nice Resort. only thing was the AC everything else was really good
Alonzo
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was great for the price point
Marco Antonio
icon-with Partner
with Partner
4,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Meh! It everything closes early. This is more of a family resort than anything else
Erica
icon-with Children
with Children
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was nice going to all the different restaurants except the Italian one, they should work on their food because I didn’t even like dessert
Miriam
icon-with Children
with Children
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel was amazing and big
Lisa
icon-with Children
with Children
2,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The power went off periodically 3 out of the 9 days there. The Pyramid concierge was not very helpful when I had a problem with restaurant reservations. I spotted 2 roaches in my room. I killed one and it was on the wall under the sink and housekeeping never cleaned it off. The other was high up on the wall and got away. I’ve been to pyramid over 5 times in the last 2 years. Even more times in the past 10 years. Everything has went downhill. Food, entertainment, amenities, drinks all declined heavily. They don’t even have blenders to make frozen drinks just slushy machines at select bars. And most bars can’t make every drink because they have limited supplies. Mold and smelly in some pool areas, broken pool chairs. The only things worth enjoying here are Caraeyes and Fountainbleu. Carlos and Nathaniel are gems! But Won’t be coming back and I don’t recommend it.
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Cesar Augusto
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My husband and I visited for our anniversary, and the staff gave us a lovely surprise. Overall, everything was excellent: the ocean view from our room, the cleanliness, and the housekeeping staff, who kindly ensured the room was kept in great shape every day. The in-room fridge was restocked daily, and the food at the various restaurants and buffets was delicious. The entertainment was a real bonus, too; different shows each night kept us entertained and happy. Thanks to the huge pool, we felt like we had our own space despite the hotel being busy, which made for a very pleasant experience. The staff was generally very friendly; we would especially like to highlight Mr. Libardo, who served us at one of the poolside bars and was incredibly attentive. We would definitely return to this hotel.
Read More
Romulo Omar
icon-
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The resort is beautiful, But the rooms need some work done, the A/C in my room was not working properly since I got there, and I had an incident where I slipped and fell coming in to my room because water had been dripping from the ac duct.
PHILLIP
icon-
4,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I initially had a stay for 2 weeks here... 5 days in, I cancelled my stay and went elsewhere. This was all because the food was mediocre and not at the level of an all inclusive resort in which we pay a lot to come to and enjoy. The buffets consisted of a bunch of fried foods, lunch meats, salads, and some prepared foods. Pools were ok, but the swim up bars were always congested and only bottom shelf drinks were available. It also seemed to be more of a local's resort as well. If the Oasis would up their level of gastronomy to some of their top level competitors, I think that would make all the difference.
Read More
shantel Renee
icon-with Children
with Children
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We upgraded to a master suite Sian Ka’an and the room was amazing! We had a terrace with a big plunge pool. We had reservations for all the restaurants. Definitely upgrade its 100% worth it!
Vay Van
icon-with Children
with Children
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was okay, good food, more choices of restaurants, but my room didn't get water bottles refill everyday, and also there was 2 -3 times power outages in the first day, the power outage all day during daytime of our second day which was extremely hot and uncomfortable especially we were travelling with small kids
Number of reviews per page
20
40

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Exterior 4 The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

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