Herald Suites Polaris

Staff all very friendly and polite. Was a pleasure to stay there.

Friendly staff , convenient area I have no complaints. Wish it had a pool but that's no one fault ☺️

Highly recommend this hotel ! We stayed in Manila for a quick trip. This hotel was in a great location; close to shops, bars, the mall, and local food vendors. The hotel had great customer service, with staff available at all hours and security present at all times. Everything was very clean and the breakfast was delicious! I would highly recommend staying here and will book again :)

The property was clean & the staff were helpful, it was a handy location

Very good

very good location room was decent bed was not comfortable mattress very hard

This is an older hotel with limited amenities. If you are looking for a decently priced hotel with basic amenities and basic breakfast then this it. Older room, with good bed, well functioning A/C, they have a refrigerator and complimentary 2 bottles of water and stocked mini bar. The bathroom also is older and when you shower, the water will not drain quick. I stayed in room 201. The staff at front desk and bell person are nice. The staff at breakfast are not really customer focused. Even though I booked the room for 2 people and paid for 2, they will only serve me 1 complimentary breakfast, I said I’ll pay for it to order additional protein and they didn’t understand. I want what I want. They only wanted to serve me one plated breakfast. It didn’t come with fruit or juice though I’d gladly pay, I just want to be served. In the end they served me but had to explain, I was there not to get anything for free but would love to be served the breakfast I want not the limited complimentary breakfast they want to give me. They should be open to serve even if it meant charging extra. Other than that I had a good stay.

Staff is excellent. Property is very clean and well kept. Dinner room serves really good, food really good, hostesses are very friendly and attentive to your needs. Mattresses was hard but I ask staff is they had a pad they could put in it. By the time I got back to my room they had found one and put it in the bed. If you like old world charm. I definitely recommend staying here

The bath tub is too high not safety , the shower is liking and the towel is smell is no good . The staff is very good .

The staff was very good, helpful and curious

Everything is ok

The room was not too big and the air condition was old and very nosy. The communication with the reception has been little bit difficult. Breakfast is ok

We had an excellent stay at Herald Polaris and will come back here again! The staff service was exceptional, the decor is beautiful and it’s conveniently located in Makati- by lots of restaurants, things to do in Makati and close to the airport. Highly recommend!

Clean, comfortable room, excellent staff, awesome location surroundrd by many restaurants and convenience stores, close to several malls.

I’m happy with my stay.

Nice lobby and staff were nice. Upon arrival to My room I noticed the internet was down. I called front desk and they sent a technician who said he’d get IT person and contact me when resolved. Nobody ever called and I only noticed it was fixed later that night. Room was very dated and outlets on nightstand were not functioning. Bed was hard and lumpy. Springs dug into my back. Room is too dark. Shower is poorly designed as water always flowed onto floor. I would’ve rated 2 stars but the breakfast was actually quite good. Restaurant staff were great.

Staff were great, food was good. There is ZERO communication once you pay. I sent SEVEN messages to the property via expedia, there direct email and the contact us page on the website to let them know wed arrvie early. Not one reply. Also, i dont know if i matters the room, but every single time the elevator gets used you can hear it in the room.

Nice and clean

Great staff and fantastic restaurant food although a little slow in serving and out of stock of what we wanted to have again. The only really bad thing is that the mattress in our room was so old, it was lumpy with so many hard spots where the springs were and soft where they were not. Had to put another pillow under my hip to avoid the stiffness and pain the next day.

Only problems I encountered while staying there are the AC and dim lights. It’s too dim for me, there should be at least one bright light by the vanity area. The AC in room 607 isn’t cooling enough, likely due to dirty air filter, I guess. Otherwise, everything is okay. Staffs are very respectful, approachable & courteous.