Live It Gran Via

This is the worst stay of my life. I regret choosing this place. Only did it for location but it was the biggest mistake. The staff is horrible. They came every night nock at my door and force me to stop talking and go to sleep. Literally. The employee overnight in reception is a trans that is a stalker. Is a person that seems to be mad a the world. I even asked why so much anger on his or her approach to guests . It was not Normal nor respectful. He or she was very rude unprofessional and aggressive at times. Do not visit this place. Dirty , noise, horrible staff . No AC, to be able use the fan they will ask for a Deposit for the remote control. The fan doesn’t work without it. So if you don’t have cash you will have to sleep with the heat of the room. If you open window to refresh the noise won’t let you sleep. Terrible terrible experience. I will also write a review on google alerting people Not to Fall in this trap. First time I have such a terrible experience with Expedia.

everything so clean , loved the area

The rooms were clean and the staff were helpful. However, one downside was the lack of luggage storage. I had a two-hour wait before my flight, and it would have been very convenient to leave my luggage securely at the hotel during that time. It’s a shame, as having this option would greatly benefit guests waiting to travel to their next destination.

Clean room

We arrived and our room was not the one we booked, the door was broken and looked nothing like the pictures. They offered to move us to a better room like the one in the picture for 60 more euro. We paid and once again it was terrible, another broken door, the ac and fan didn’t work and while the room did have a view this time, the closet was broken, the door and locks were broken and the walls were paper thin. I’d steer clear from this place, there are better places for the same price.

Not very good sound insulation disrupted by other clients at night

Easy instructions, very clean.

No suelo escribir malas reseñas pero esta si ya que fue la peor experiencia en mi vida. El hotel no tiene nombre afuera, entras y tienes que verificar con la Recepción si se trata del mismo que has reservado. La recepción en un mal estado viejo y deteriorado. Ingresas al ascensor y empiezas a circular por unos pasillos oscuros que ni cumplen con señales de orientación de lo que hay tras de cada puerta. Justo me entregaron una habitation al lado de la cocina con un ruido impresionante. Todo está deteriorado con mal olor. Se supone que a las 3 pm que es la hora de ingreso, todo el lugar debería estar aseado pero no es así , está sucio, oscuro y con mal olor. Cuando llego a la habitación me doy cuenta que no corresponde con las fotos, ya que han hecho una gran labor de inteligencia artificial y han mejorado todos los espacios que esperas encontrar. Voy al baño compartido y es asqueroso, con cuchillas de afeitar en el piso, todo sucio y con un pésimo olor. Inmediatamente decidí reservar en otro hotel y salir de allí corriendo. La gente que se veía en pasillos no se veía bien y más bien este lugar de alojamiento parecía una residencia de citas clandestinas. Al expresar mi intención de check out tras 15 minutos , en recepción no me ofrecieron nuevas posibilidades de otro piso ni habitación. No te dejes guiar por la ubicación porque a pesar de ser estratégica no vale la pena el sacrificio de permanecer allí. No me retornaron el dinero y perdí 570 euros

Ok

There was no heater in the room, no blanket.

In a very convenient location in the city center. The room was nice but du to sharing the bathroom with other people it got a little annoying. Also the walls are thin.

Ya es una propiedad cansada que requiere mantenimiento y renovarse… excelente ubicación

Clean room, heating working, great location!

Amazing Location. In Centre of Madrid. Great Breakfast. Amazing View from Room. Very Spacious Kitchen. Friendly Staff. #Love Madrid#

Door broken no bathroom in room.the kitchen.bad

Big kitchen and clean as well of restrooms everything good the only down side they dont have a sotorage for luggage while client waits for checked in 🤓

I never ended up staying there after i paid for 7 nights...the reviews scared me..

The staff were really helpful

El baño siempre mantuvo muy mal olor, no habia agua Caliente el segundo dia de mi estadia

No me gustó el lugar mucha bulla las personas ahí no se cállan después de la 1 de la madrugada hacen mucho escándalo no me gustó tuve que rentar otro hotel mejor