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Mercure San Sebastián Monte Igueldo

Hotels
Finding rooms for you...
8,4
/10
Very Good
641 reviews

What Guests Say About Their Stay

Lydia

10,0
/ 10
Amazing views, friendly staff, comfortable bed. The only downside was you may hear your neighbors sometimes.

Katherine

10,0
/ 10
Incredible views from this hotel atop Monte Igueldo. Breakfast and bar were very good. If you're planning to use the funicular to get to/from town, know that its last run is at 8:30pm.

Shakila

10,0
/ 10
If you are from the USA and visiting San Sebastian, this hotel is the best, offering a 360-degree view of the ocean. Easy access to the beach and town of San Sebastian. The view is out of this world. Shakila, Virginia, USA
In the Area
See Map
Paseo del Faro 134, HSS00345, San Sebastian, Gipuzkoa, Basque Autonomous Community, Spain, 20008

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Mercure San Sebastián Monte Igueldo is a hotel is located at San Sebastian. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345, San Sebastian, Gipuzkoa, Basque Autonomous Community, Spain, 20008
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Others Mercure San Sebastián Monte Igueldo
Others 2 Mercure San Sebastián Monte Igueldo

Discover More About Mercure San Sebastián Monte Igueldo

Location


Mercure San Sebastián Monte Igueldo is a hotel is located at San Sebastian.

About Mercure San Sebastián Monte Igueldo

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mercure San Sebastián Monte Igueldo is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Mercure San Sebastián Monte Igueldo.

All facilities in Mercure San Sebastián Monte Igueldo

Others Mercure San Sebastián Monte Igueldo
Others

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist

Kids and Pets

  • Babysitting with surcharge

Transportation

  • Bus/truck parking

General

  • Swimming pool

Sports and Recreations

  • Golf

Accommodation Policy & General Information in Mercure San Sebastián Monte Igueldo

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Mercure San Sebastián Monte Igueldo
4
Another facilities in Mercure San Sebastián Monte Igueldo
Outdoor pool, Children play area, WiFi in public area, Concierge, 24-hour Receptionist

Frequently asked question in Mercure San Sebastián Monte Igueldo

What are available facilities at Mercure San Sebastián Monte Igueldo?
There are top facilites at Mercure San Sebastián Monte Igueldo such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure San Sebastián Monte Igueldo?
The standard check-in time at Mercure San Sebastián Monte Igueldo is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure San Sebastián Monte Igueldo?
Mercure San Sebastián Monte Igueldo is a 4.0-star hotel.
How many floors does Mercure San Sebastián Monte Igueldo have?
Mercure San Sebastián Monte Igueldo has 4 floors.
Does Mercure San Sebastián Monte Igueldo provide parking?
Yes, Mercure San Sebastián Monte Igueldo provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure San Sebastián Monte Igueldo

Overall Ratings & Reviews Mercure San Sebastián Monte Igueldo

Other sources (641)
8,4
Very Good
From 641 reviews
Cleanliness

8,8

Room Comfort

8,4

Service and Facilites

8,0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure San Sebastián Monte Igueldo

Number of reviews per page
20
40
Top reviews
Clive
icon-
6,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hotel too far away from the town. Only way down is the lift, unless you want to walk a couple of miles along winding roads. And last time for the lift back to hotel is 19.30 which isn’t great.
Troy
icon-with Partner
with Partner
2,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We stayed at this hotel because the security people wouldn't let us visit for a dinner. Had to be a hotel guest after 8pm. The rooms are old, noisy, not well maintained. Also not clean. Hairs from other people in the bathtub. Since we stayed last minute we asked for toiletries which they had only 1 toothbrush....... The staff said only 3 days more working there and wouldn't take our feedback to manager. Because all her time feedback ignored. Only positive was Chris in the bar who served us. He was very kind and patient as other staff yelling at him in front of us and he still smiling and a professional. Otherwise need new staff throughout.
Read More
Josée
icon-with Friends
with Friends
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Expensive and overpriced. I have been receiving aggressively by the women at the gate. After driving 6 hours, she needed to see my booking papers before let us in. Some friends asked for an early check in and paid for it, but the room wasn’t ready. We asked for a diner reservation 2 minutes after checking and got asked if we had a room??? The A/C wasn’t working even if it was 30C outside. We have to ass the desk to start it. The location was Awesome, you got the view over the beach and the city. At the restaurant the personnel was wonderful. It cost 38€ for 2 Aperol Spritz. Gastronomical diner was 85€ per person, pretty good.
Read More
Ranya
2,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Terrible customer service and people
Lydia
icon-with Partner
with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amazing views, friendly staff, comfortable bed. The only downside was you may hear your neighbors sometimes.
Alister
icon-with Partner
with Partner
8,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The view of the Donastia bay from the bar is just magnificent, day and night! The staff are all wonderfully welcoming and friendly. The parking for disabled guests is excellent right next to the hotel entry. The food in the restaurant was a little expensive for what was served, Be prepared to show the parking attendant at the amusement park your hotel booking!! All in all a good stay!
Read More
Alex
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Didn’t have the breakfast but room was clean
Anqi
icon-with Partner
with Partner
2,0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The hotel really made us feel unsafe. Around 7pm, we suddenly heard aggressive knocking on the door and someone tried to use the key card to enter our door for about 3-4 times. The person did not say a word while doing this. But the key card only works for the correct door so the person was unable to enter. We also had locked the door from inside. It was really scary at the moment. We went down to the front desk after but they said that the floors do not have cameras so they won’t be able to check who was knocking on our door non stop. We booked the room with the balcony but the hotel told us that all the rooms were booked so we didn’t end up getting the room that we booked so we left with the corner room with no balcony.
Read More
Edgard
icon-with Partner
with Partner
10,0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Incredible views. Great bar. Quiet and relaxing place.
William
icon-Business and Leisure Family
Business and Leisure Family
10,0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

yes
William
2,0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

We arrived earlier then 3:00pm check in time. We are told
Maria
10,0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Amazing
Katherine
icon-with Partner
with Partner
10,0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Incredible views from this hotel atop Monte Igueldo. Breakfast and bar were very good. If you're planning to use the funicular to get to/from town, know that its last run is at 8:30pm.
Rupert
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Beautiful hotel in prime view location with very nicely decorated rooms. Due to good weather they kept the pool open during our stay. Phenomenal views and quality loungers on the roof deck. A few of the staff were a bit brusque and we waited a long time for service at the bar when we first arrived. Room soundproofing left something to be desired. Opportunity to enable making a cup of tea in room not just pod coffee. Breakfast buffet steep at EUR 24pp
Read More
Perry
icon-with Partner
with Partner
10,0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Excellent hotel. The view is second to none!
Shakila
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

If you are from the USA and visiting San Sebastian, this hotel is the best, offering a 360-degree view of the ocean. Easy access to the beach and town of San Sebastian. The view is out of this world. Shakila, Virginia, USA
Harriet
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

I was really disappointed with the quality and cleanliness of the room. White towels and bed sheets were marked and I had ask for the sheets to be changed bc there was brown staining all around the edge. I had to ask twice and it was only done after I showed the receptionist in person. The room and bathroom were very tired and need significant updating with marks all over the walls. The bathroom hadn’t been cleaned properly either as there were waxy make up marks in and around the sink which I tried to clean myself with some hand sanitizer. The pool area and and bar area were lovely and the views from the hotel were stunning. Sadly, neither of these made up for a dirty and tired room. Overall I expected better from a Mercure hotel.
Read More
Nadya
icon-Leisure
Leisure
10,0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Beautiful views great location Amazing breakfast
Ava
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Amazing view – totally worth it! The room was a bit dusty on arrival, but otherwise clean and comfortable. Room facilities were excellent and well-maintained. Breakfast was nice, though the hot food and dinner options felt a bit limited, especially for international guests. Overall, a great stay with stunning scenery!
Philippe
icon-with Partner
with Partner
6,0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

The hotel has an amazing view but it is getting old. First you can hear almost everything from the other rooms. Walls are like cardboards. THAT is absolutely unacceptable at that price point. The pool was disgusting with hundreds (literally) of dead bugs in it. The restaurant, El Torreon, is extremely overpriced and the service is bad. The hotel has a lot of potential due to its location but it is not (no longer?) 4 stars. The pool needs to be cleaned more often and the guy responsible for it and for handing the towels should do his job and stop texting on his cell. The restaurant should be completely changed: better portions, better deserts, lower prices and better service. Definitely overpriced overall. But the view is great…
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Mercure San Sebastián Monte Igueldo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Mercure San Sebastián Monte Igueldo

Other sources (641)
8,4
Very Good
From 641 reviews
Cleanliness

8,8

Room Comfort

8,4

Service and Facilites

8,0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure San Sebastián Monte Igueldo

Number of reviews per page
20
40
Top reviews
Clive
icon-
6,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hotel too far away from the town. Only way down is the lift, unless you want to walk a couple of miles along winding roads. And last time for the lift back to hotel is 19.30 which isn’t great.
Troy
icon-with Partner
with Partner
2,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We stayed at this hotel because the security people wouldn't let us visit for a dinner. Had to be a hotel guest after 8pm. The rooms are old, noisy, not well maintained. Also not clean. Hairs from other people in the bathtub. Since we stayed last minute we asked for toiletries which they had only 1 toothbrush....... The staff said only 3 days more working there and wouldn't take our feedback to manager. Because all her time feedback ignored. Only positive was Chris in the bar who served us. He was very kind and patient as other staff yelling at him in front of us and he still smiling and a professional. Otherwise need new staff throughout.
Read More
Josée
icon-with Friends
with Friends
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Expensive and overpriced. I have been receiving aggressively by the women at the gate. After driving 6 hours, she needed to see my booking papers before let us in. Some friends asked for an early check in and paid for it, but the room wasn’t ready. We asked for a diner reservation 2 minutes after checking and got asked if we had a room??? The A/C wasn’t working even if it was 30C outside. We have to ass the desk to start it. The location was Awesome, you got the view over the beach and the city. At the restaurant the personnel was wonderful. It cost 38€ for 2 Aperol Spritz. Gastronomical diner was 85€ per person, pretty good.
Read More
Ranya
2,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Terrible customer service and people
Lydia
icon-with Partner
with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amazing views, friendly staff, comfortable bed. The only downside was you may hear your neighbors sometimes.
Alister
icon-with Partner
with Partner
8,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The view of the Donastia bay from the bar is just magnificent, day and night! The staff are all wonderfully welcoming and friendly. The parking for disabled guests is excellent right next to the hotel entry. The food in the restaurant was a little expensive for what was served, Be prepared to show the parking attendant at the amusement park your hotel booking!! All in all a good stay!
Read More
Alex
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Didn’t have the breakfast but room was clean
Anqi
icon-with Partner
with Partner
2,0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The hotel really made us feel unsafe. Around 7pm, we suddenly heard aggressive knocking on the door and someone tried to use the key card to enter our door for about 3-4 times. The person did not say a word while doing this. But the key card only works for the correct door so the person was unable to enter. We also had locked the door from inside. It was really scary at the moment. We went down to the front desk after but they said that the floors do not have cameras so they won’t be able to check who was knocking on our door non stop. We booked the room with the balcony but the hotel told us that all the rooms were booked so we didn’t end up getting the room that we booked so we left with the corner room with no balcony.
Read More
Edgard
icon-with Partner
with Partner
10,0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Incredible views. Great bar. Quiet and relaxing place.
William
icon-Business and Leisure Family
Business and Leisure Family
10,0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

yes
William
2,0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

We arrived earlier then 3:00pm check in time. We are told
Maria
10,0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Amazing
Katherine
icon-with Partner
with Partner
10,0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Incredible views from this hotel atop Monte Igueldo. Breakfast and bar were very good. If you're planning to use the funicular to get to/from town, know that its last run is at 8:30pm.
Rupert
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Beautiful hotel in prime view location with very nicely decorated rooms. Due to good weather they kept the pool open during our stay. Phenomenal views and quality loungers on the roof deck. A few of the staff were a bit brusque and we waited a long time for service at the bar when we first arrived. Room soundproofing left something to be desired. Opportunity to enable making a cup of tea in room not just pod coffee. Breakfast buffet steep at EUR 24pp
Read More
Perry
icon-with Partner
with Partner
10,0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Excellent hotel. The view is second to none!
Shakila
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

If you are from the USA and visiting San Sebastian, this hotel is the best, offering a 360-degree view of the ocean. Easy access to the beach and town of San Sebastian. The view is out of this world. Shakila, Virginia, USA
Harriet
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

I was really disappointed with the quality and cleanliness of the room. White towels and bed sheets were marked and I had ask for the sheets to be changed bc there was brown staining all around the edge. I had to ask twice and it was only done after I showed the receptionist in person. The room and bathroom were very tired and need significant updating with marks all over the walls. The bathroom hadn’t been cleaned properly either as there were waxy make up marks in and around the sink which I tried to clean myself with some hand sanitizer. The pool area and and bar area were lovely and the views from the hotel were stunning. Sadly, neither of these made up for a dirty and tired room. Overall I expected better from a Mercure hotel.
Read More
Nadya
icon-Leisure
Leisure
10,0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Beautiful views great location Amazing breakfast
Ava
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Amazing view – totally worth it! The room was a bit dusty on arrival, but otherwise clean and comfortable. Room facilities were excellent and well-maintained. Breakfast was nice, though the hot food and dinner options felt a bit limited, especially for international guests. Overall, a great stay with stunning scenery!
Philippe
icon-with Partner
with Partner
6,0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

The hotel has an amazing view but it is getting old. First you can hear almost everything from the other rooms. Walls are like cardboards. THAT is absolutely unacceptable at that price point. The pool was disgusting with hundreds (literally) of dead bugs in it. The restaurant, El Torreon, is extremely overpriced and the service is bad. The hotel has a lot of potential due to its location but it is not (no longer?) 4 stars. The pool needs to be cleaned more often and the guy responsible for it and for handing the towels should do his job and stop texting on his cell. The restaurant should be completely changed: better portions, better deserts, lower prices and better service. Definitely overpriced overall. But the view is great…
Read More
Number of reviews per page
20
40