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Levels Unawatuna

Hotels
8,4
/10
Very Good
81 reviews

What Guests Say About Their Stay

Rolando
10,0
/ 10
Excellent place to stay near Dewata Beach and relax. The staff is very helpful and provide support.
Cassandra
10,0
/ 10
Hotel: Levels Unawatuna Room no: Superior Double Staff: 10/10 Location: 10/10 Cleanliness: 10/10 Soundproofing: 2/10 (music from pool area) Blockout curtains: Yes, but light from the hallway shines through the sides of the blinds. Comments: Spectacular view. Electronic dance music/subwoofer from pool area is loud and can be heard in the room, even though there was no people at the pool. Made it feel like more of a nightclub vibe than a hotel. The music didn’t stop until 9.15pm when I called reception to ask what time the music stops. It commenced again the following morning at 8.20am. The water pressure in the shower is poor. Very hard to wash the shampoo and conditioner out of your hair. Breakfast is included. If you’re vegan or have coeliac disease you can only eat the fruit. If you’re vegetarian you can only eat the fruit and eggs. If we had booked more than one night I would have been incredibly disappointed. The dinner menu is alright though.
Noorul Hasina
10,0
/ 10
Levels was amazing! Its quaint atmosphere was so very inviting and the staff was truly so hospitable and AMAZING! The rooms were clean, spacious and the views were out of this world. We were provided exceptional service from Kumara, Rasika,Thilina, Sehan yasmka and chef sujith. They were friendly and kind, and the food prepared by chef Sujith was so so delicious — authentic Sri Lankan food to innovative new creations, he can do it all. Thank you levels for the best experience ever!
In the Area
See Map
Bonavista Road, Rumassala Hill, Unawatuna, Unawatuna West, Galle District, Southern Province, Sri Lanka, 80600

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Levels Unawatuna is a hotel is located at Unawatuna West. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Levels Unawatuna

Bonavista Road, Rumassala Hill, Unawatuna, Unawatuna West, Galle District, Southern Province, Sri Lanka, 80600
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Discover More About Levels Unawatuna

Location


Levels Unawatuna is a hotel is located at Unawatuna West.

About Levels Unawatuna

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Levels Unawatuna exclusively for you.

Levels Unawatuna is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Levels Unawatuna.

All facilities in Levels Unawatuna

Others Levels Unawatuna
Others

Hotel Services

  • Express check-in
  • Welcoming drinks
  • Tours
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Beach umbrella
  • Outdoor pool
  • Garden
  • Barbecue

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast

General

  • Smoking area
  • Parking
  • Terrace

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box

Transportation

  • Airport transfer

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Levels Unawatuna

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately USD 15 for adults and USD 8 for children
  • Airport shuttle fee: USD 140 per vehicle
  • Rollaway bed fee: USD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: USD 98.50

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property requires guests who are not citizens or residents of Sri Lanka to show proof that they have completed local quarantine requirements during check-in

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 02:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:00 - 02:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Levels Unawatuna
9
Another facilities in Levels Unawatuna
Express check-in, Welcoming drinks, Tours, Luggage storage, Express check-out

Frequently asked question in Levels Unawatuna

What are available facilities at Levels Unawatuna?
There are top facilites at Levels Unawatuna such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Levels Unawatuna?
The standard check-in time at Levels Unawatuna is starting from 14:00 - 02:00 while the latest check-out time is at Before 12:00
Does Levels Unawatuna provide breakfast?
Yes, Levels Unawatuna provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Levels Unawatuna?
Levels Unawatuna is a 4.5-star hotel.
How many rooms are available at Levels Unawatuna?
Levels Unawatuna has 9 rooms in total.
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More Reviews from Other Guests in Levels Unawatuna

Overall Ratings & Reviews Levels Unawatuna

Other sources (81)
8,4
Very Good
From 81 reviews
Cleanliness

8,6

Room Comfort

8,8

Service and Facilites

9,0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Levels Unawatuna

Number of reviews per page
20
40
Top reviews
Rolando
icon-Leisure
Leisure
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent place to stay near Dewata Beach and relax. The staff is very helpful and provide support.
Dina
icon-Leisure with Friends
Leisure with Friends
4,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The only reason our stay was remotely bearable was because of the incredible staff. Every single person we encountered went above and beyond to help us. They deserve 5 stars. Unfortunately, the hotel itself is a complete disappointment. It’s extremely outdated, the facilities are rusty, worn down, and poorly maintained, and everything feels overused and neglected. From the rooms to the common areas, it’s clear that the place hasn’t been renovated or properly cared for in years. It is also not a 3 minute walk from any beach, the closest beach is a 10-15 minute rocky and inaccessible walk. There is also nothing nearby other than a few local supermarkets and stalls. It’s honestly a scam for the price they charge, their rating, the photos online are misleading, and the actual condition of the hotel is nowhere near what’s advertised. If it weren’t for the amazing staff, this would’ve been an entirely miserable experience.
Read More
John
icon-Leisure
Leisure
4,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

It doesn't happen often, thankfully, but this hotel just didnt seem like how it waa sold on Expedia and it wasn't up.to scratch. It is supposed to be a 4.5* and it juat isn't. Im really not fussy, but I just got the impression that the bed hadnt been changed (marks on the sheets) and the floor also had marks- a very clear footprint and a coffee cup ring mark. The manager tried to assure me it had all been cleaned but i Wasn't convinced, but without fuss to be fair, they changed the bedding and cleaned the room and I felt better about my stay. The room had seen better days - buttons missing off the chair upholstery for instance, tatty blinds and a jacouzi bath which didnt work. I had a go at filling it and switching it on but 1..the water was cold as it just filled with a tiny trickle and then 2. the bath basically leaked from a pipe in the bottom, out across the bathroom floor for some reason, which I couldn't stop! It is West facing and being July, it was very windy. There was a ripped canvas orning outaide my window which flapped noisily all night and woke me up a few times. The location is also a bit out of the way. It's not really possible to walk to Unawatuna Beach and Jungle Beach nearby doesn't have a lt going on or the most attractive view. You need to get a Tuk Tuk or taxi,.aboht 15mins to Galle and 10mins around to Unawatuan. POSITIVES: Nice pool, decent breakfast, lovely staff - especially the young guys who work hard.
Read More
Cassandra
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Hotel: Levels Unawatuna Room no: Superior Double Staff: 10/10 Location: 10/10 Cleanliness: 10/10 Soundproofing: 2/10 (music from pool area) Blockout curtains: Yes, but light from the hallway shines through the sides of the blinds. Comments: Spectacular view. Electronic dance music/subwoofer from pool area is loud and can be heard in the room, even though there was no people at the pool. Made it feel like more of a nightclub vibe than a hotel. The music didn’t stop until 9.15pm when I called reception to ask what time the music stops. It commenced again the following morning at 8.20am. The water pressure in the shower is poor. Very hard to wash the shampoo and conditioner out of your hair. Breakfast is included. If you’re vegan or have coeliac disease you can only eat the fruit. If you’re vegetarian you can only eat the fruit and eggs. If we had booked more than one night I would have been incredibly disappointed. The dinner menu is alright though.
Read More
Miriam
4,0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

The view from the room is beautiful. We booked the room for just one night to make sure that we like the room and the overall experience. When checking in, I asked if we like the room if we can extend the stay. We were told by the front desk that the hotel was booked the next night and that there were no vacancies for the following night. The night of checking in, I went to Hotels.com to look for hotels in Unawatuna Levels Unawatuna showed a vacancy for the same room for the following night. I felt that they did not want us to stay there because I look like a local and my life partner is African America with as dark in complexation as a local. There was mold and mildew in the bathroom on the ceiling above the jacuzzi due to the water leaks from the jacuzzi from the room above ours. The bathroom counter needs to be cleaned or repainted.
Read More
MEG
6,0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

The staff are very welcoming and give 5 star service. However the bathrooms are run down, towels are all stained and it needs a good renovation. No iron in room or board no cleaning service. Hard to get Ubers or tuks up and down the hill. Stay in the Galle Fort much better.
Noorul Hasina
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Levels was amazing! Its quaint atmosphere was so very inviting and the staff was truly so hospitable and AMAZING! The rooms were clean, spacious and the views were out of this world. We were provided exceptional service from Kumara, Rasika,Thilina, Sehan yasmka and chef sujith. They were friendly and kind, and the food prepared by chef Sujith was so so delicious — authentic Sri Lankan food to innovative new creations, he can do it all. Thank you levels for the best experience ever!
Read More
Shayne
6,0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

People were great, room was clean however the fridge was not cool(room temp) and tv didn’t work for the 2 days I was there. I know you don’t travel to watch tv but after a day of activity it is good just to kick back have a cold drink and chill watching tv. All in all, good location, good view but for the money spent I think there are better options.
Read More
Rahul
8,0
/10
Reviewed 111 week(s) ago

Hotels.com verified review

Location and overall appeal of the hotel is great. Some staff are really good and helpful. Most are courteous but the language barrier makes it super hard at times. Front desk was the worst and there was a huge gap in requests made to them and getting those executed by the staff. Cleanliness needs a WHOLE LOT to be improved on. In every room and every aspect of bathrooms.
Read More
Kalani
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

The photos are very outdated and do not match the current condition of the rooms or public areas of the hotel. It is obvious that several years ago it was a very modern, chic, and comfortable place to stay, but renovations and updates are desperately needed. Our suite had a large bathtub that was too dirty to use, the lock/keys for our door would regularly get stuck and be difficult to open or lock, the cabanas surrounding the pool had dirty linens, our bathroom sink had a leak and the bathroom had a serious ant problem. The worst problem was the air conditioner which stopped working 5 times during our 4-day stay making it difficult to sleep or relax in our room. Again, all of these issues happened in our suite which was supposed to be the best or one of the best rooms at the property. On the positive side, the staff was great and tried to accommodate us the best they could. Every time the air conditioner broke someone would come to fix it, but the fix would only last a short time before the AC unit broke again. The staff in the restaurant were great, very attentive and the food was good. We can’t say anything negative about the staff, they were very helpful to us, but the hotel needs to do some renovations/updates to be rated as highly as they are on and the photos on the website are very misleading
Read More
Darren
8,0
/10
Reviewed 150 week(s) ago

Expedia Group verified review

Property does need a renovation but otherwise a pleasant stay with helpful staff
Paul
8,0
/10
Reviewed 312 week(s) ago

Hotels.com verified review

Nice room big bathroom. Lovely pool area and good food in the restaurant. Big breakfast. Bit out of the way but easy to get tuk tuks to Galle it Unawatuna.
Verified traveler
8,0
/10
Reviewed 318 week(s) ago

Hotels.com verified review

Beautiful place in a fantastic location outside main Unawatuna, next to Jungle Beach. It's a bit of a trek to main Unawatuna, but you can easily move around with Tuk Tuks and we hired a scooter for our time here which was perfect. The hotel really has the wow factor - great views overlooking the beach and a beautiful pool, however also relies on this with slightly lower standards elsewhere. There was a funny smell in room, drains or mould. WiFi was basically unuseable due to being so slow and at times just didn't work. Food was very average, although I am basing this on the breakfasts as we did not have our evening meals here. Funnily this was the most expensive place on our Sri Lankan trip, and definitely not the best! We found guest houses to be much better quality throughout. The staff were very friendly and helpful.
Read More
Verified traveler
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 320 week(s) ago

Hotels.com verified review

Stay was comfortable, room was amazing with ocean view, meals were superb
Alan
10,0
/10
Reviewed 336 week(s) ago

Hotels.com verified review

My wife and I spent four nights at this hotel and we were treated to a lovely suite overlooking the ocean. The trip was mainly planned to relax from the busy work life and this hotel delivered this perfectly. The seas were a bit rough at this time of year, so we had a brief dip at Jungle beach which is a 5 min walk from the hotel. If you are looking for a gym, its 15 mins away by walk or 5 mins by tuktuk (we tried it once, but we really wanted to relax instead). There are a few things to mention such as the supportive staff, fantastic room, pool, food, spa and the services. We tried them all including a candle lit romantic dinner for our 3rd wedding anniversary, the lovely massage at the spa as well as a safari trip to Yala which was fantastic. Thanks to the site manager (Hasantha Lakmal) who kept this place in pristine condition and helped us spend the time fruitfully. We'd love to return and recommend this place to anyone.
Read More
Michael
10,0
/10
Reviewed 354 week(s) ago

Hotels.com verified review

The staff went out of their way to help us with everything during our stay, the service couldn’t have been better! The room was beautiful with views out to sea and the bed was very comfy. The breakfast includes warm bread/ croissants/ samosas as well as fresh fruit and whatever you order from the breakfast menu! Always easy to get a tuk tuk to Unawatuna beach. You won’t regret staying here :)
Read More
Verified traveler
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 357 week(s) ago

Expedia Group verified review

Staff goes above and beyond to always make my stay here an enjoyable & relaxing one. They are rockstars!!
Verified traveler
10,0
/10
Reviewed 361 week(s) ago

Expedia Group verified review

The service at levels is so much more then I have ever experienced. Management were great, but in particular the boys in housekeeping and
Vanessa&Miguel
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 361 week(s) ago

Expedia Group verified review

Levels by cantaloupe is one of, if not the best hotels I have ever stayed. The service that we received throughout our 3 night stay was impecable, and more. Every single staff member went above and beyond. Breakfast was delicious, the pool was amazing but the rooms are absolutely wonderful. Particularly the deluxe room by the pool on the bottom floor. We were treated like absolute royalty and I very highly recommend a stay at this hotel, the only problem being you may not want to leave like us.
Read More
Nisha
10,0
/10
Reviewed 362 week(s) ago

Hotels.com verified review

Amazing stay on our honeymoon. Area is perfect, short walk from jungle and white beaches and the peace pagoda. A 10 min tuk tuk ride from unawatuna. Staff are always happy to help and we would suggest suite 2 if you can get it.
Number of reviews per page
20
40

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Levels Unawatuna

Other sources (81)
8,4
Very Good
From 81 reviews
Cleanliness

8,6

Room Comfort

8,8

Service and Facilites

9,0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Levels Unawatuna

Number of reviews per page
20
40
Top reviews
Rolando
icon-Leisure
Leisure
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent place to stay near Dewata Beach and relax. The staff is very helpful and provide support.
Dina
icon-Leisure with Friends
Leisure with Friends
4,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The only reason our stay was remotely bearable was because of the incredible staff. Every single person we encountered went above and beyond to help us. They deserve 5 stars. Unfortunately, the hotel itself is a complete disappointment. It’s extremely outdated, the facilities are rusty, worn down, and poorly maintained, and everything feels overused and neglected. From the rooms to the common areas, it’s clear that the place hasn’t been renovated or properly cared for in years. It is also not a 3 minute walk from any beach, the closest beach is a 10-15 minute rocky and inaccessible walk. There is also nothing nearby other than a few local supermarkets and stalls. It’s honestly a scam for the price they charge, their rating, the photos online are misleading, and the actual condition of the hotel is nowhere near what’s advertised. If it weren’t for the amazing staff, this would’ve been an entirely miserable experience.
Read More
John
icon-Leisure
Leisure
4,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

It doesn't happen often, thankfully, but this hotel just didnt seem like how it waa sold on Expedia and it wasn't up.to scratch. It is supposed to be a 4.5* and it juat isn't. Im really not fussy, but I just got the impression that the bed hadnt been changed (marks on the sheets) and the floor also had marks- a very clear footprint and a coffee cup ring mark. The manager tried to assure me it had all been cleaned but i Wasn't convinced, but without fuss to be fair, they changed the bedding and cleaned the room and I felt better about my stay. The room had seen better days - buttons missing off the chair upholstery for instance, tatty blinds and a jacouzi bath which didnt work. I had a go at filling it and switching it on but 1..the water was cold as it just filled with a tiny trickle and then 2. the bath basically leaked from a pipe in the bottom, out across the bathroom floor for some reason, which I couldn't stop! It is West facing and being July, it was very windy. There was a ripped canvas orning outaide my window which flapped noisily all night and woke me up a few times. The location is also a bit out of the way. It's not really possible to walk to Unawatuna Beach and Jungle Beach nearby doesn't have a lt going on or the most attractive view. You need to get a Tuk Tuk or taxi,.aboht 15mins to Galle and 10mins around to Unawatuan. POSITIVES: Nice pool, decent breakfast, lovely staff - especially the young guys who work hard.
Read More
Cassandra
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Hotel: Levels Unawatuna Room no: Superior Double Staff: 10/10 Location: 10/10 Cleanliness: 10/10 Soundproofing: 2/10 (music from pool area) Blockout curtains: Yes, but light from the hallway shines through the sides of the blinds. Comments: Spectacular view. Electronic dance music/subwoofer from pool area is loud and can be heard in the room, even though there was no people at the pool. Made it feel like more of a nightclub vibe than a hotel. The music didn’t stop until 9.15pm when I called reception to ask what time the music stops. It commenced again the following morning at 8.20am. The water pressure in the shower is poor. Very hard to wash the shampoo and conditioner out of your hair. Breakfast is included. If you’re vegan or have coeliac disease you can only eat the fruit. If you’re vegetarian you can only eat the fruit and eggs. If we had booked more than one night I would have been incredibly disappointed. The dinner menu is alright though.
Read More
Miriam
4,0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

The view from the room is beautiful. We booked the room for just one night to make sure that we like the room and the overall experience. When checking in, I asked if we like the room if we can extend the stay. We were told by the front desk that the hotel was booked the next night and that there were no vacancies for the following night. The night of checking in, I went to Hotels.com to look for hotels in Unawatuna Levels Unawatuna showed a vacancy for the same room for the following night. I felt that they did not want us to stay there because I look like a local and my life partner is African America with as dark in complexation as a local. There was mold and mildew in the bathroom on the ceiling above the jacuzzi due to the water leaks from the jacuzzi from the room above ours. The bathroom counter needs to be cleaned or repainted.
Read More
MEG
6,0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

The staff are very welcoming and give 5 star service. However the bathrooms are run down, towels are all stained and it needs a good renovation. No iron in room or board no cleaning service. Hard to get Ubers or tuks up and down the hill. Stay in the Galle Fort much better.
Noorul Hasina
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Levels was amazing! Its quaint atmosphere was so very inviting and the staff was truly so hospitable and AMAZING! The rooms were clean, spacious and the views were out of this world. We were provided exceptional service from Kumara, Rasika,Thilina, Sehan yasmka and chef sujith. They were friendly and kind, and the food prepared by chef Sujith was so so delicious — authentic Sri Lankan food to innovative new creations, he can do it all. Thank you levels for the best experience ever!
Read More
Shayne
6,0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

People were great, room was clean however the fridge was not cool(room temp) and tv didn’t work for the 2 days I was there. I know you don’t travel to watch tv but after a day of activity it is good just to kick back have a cold drink and chill watching tv. All in all, good location, good view but for the money spent I think there are better options.
Read More
Rahul
8,0
/10
Reviewed 111 week(s) ago

Hotels.com verified review

Location and overall appeal of the hotel is great. Some staff are really good and helpful. Most are courteous but the language barrier makes it super hard at times. Front desk was the worst and there was a huge gap in requests made to them and getting those executed by the staff. Cleanliness needs a WHOLE LOT to be improved on. In every room and every aspect of bathrooms.
Read More
Kalani
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

The photos are very outdated and do not match the current condition of the rooms or public areas of the hotel. It is obvious that several years ago it was a very modern, chic, and comfortable place to stay, but renovations and updates are desperately needed. Our suite had a large bathtub that was too dirty to use, the lock/keys for our door would regularly get stuck and be difficult to open or lock, the cabanas surrounding the pool had dirty linens, our bathroom sink had a leak and the bathroom had a serious ant problem. The worst problem was the air conditioner which stopped working 5 times during our 4-day stay making it difficult to sleep or relax in our room. Again, all of these issues happened in our suite which was supposed to be the best or one of the best rooms at the property. On the positive side, the staff was great and tried to accommodate us the best they could. Every time the air conditioner broke someone would come to fix it, but the fix would only last a short time before the AC unit broke again. The staff in the restaurant were great, very attentive and the food was good. We can’t say anything negative about the staff, they were very helpful to us, but the hotel needs to do some renovations/updates to be rated as highly as they are on and the photos on the website are very misleading
Read More
Darren
8,0
/10
Reviewed 150 week(s) ago

Expedia Group verified review

Property does need a renovation but otherwise a pleasant stay with helpful staff
Paul
8,0
/10
Reviewed 312 week(s) ago

Hotels.com verified review

Nice room big bathroom. Lovely pool area and good food in the restaurant. Big breakfast. Bit out of the way but easy to get tuk tuks to Galle it Unawatuna.
Verified traveler
8,0
/10
Reviewed 318 week(s) ago

Hotels.com verified review

Beautiful place in a fantastic location outside main Unawatuna, next to Jungle Beach. It's a bit of a trek to main Unawatuna, but you can easily move around with Tuk Tuks and we hired a scooter for our time here which was perfect. The hotel really has the wow factor - great views overlooking the beach and a beautiful pool, however also relies on this with slightly lower standards elsewhere. There was a funny smell in room, drains or mould. WiFi was basically unuseable due to being so slow and at times just didn't work. Food was very average, although I am basing this on the breakfasts as we did not have our evening meals here. Funnily this was the most expensive place on our Sri Lankan trip, and definitely not the best! We found guest houses to be much better quality throughout. The staff were very friendly and helpful.
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Friends and Family
10,0
/10
Reviewed 320 week(s) ago

Hotels.com verified review

Stay was comfortable, room was amazing with ocean view, meals were superb
Alan
10,0
/10
Reviewed 336 week(s) ago

Hotels.com verified review

My wife and I spent four nights at this hotel and we were treated to a lovely suite overlooking the ocean. The trip was mainly planned to relax from the busy work life and this hotel delivered this perfectly. The seas were a bit rough at this time of year, so we had a brief dip at Jungle beach which is a 5 min walk from the hotel. If you are looking for a gym, its 15 mins away by walk or 5 mins by tuktuk (we tried it once, but we really wanted to relax instead). There are a few things to mention such as the supportive staff, fantastic room, pool, food, spa and the services. We tried them all including a candle lit romantic dinner for our 3rd wedding anniversary, the lovely massage at the spa as well as a safari trip to Yala which was fantastic. Thanks to the site manager (Hasantha Lakmal) who kept this place in pristine condition and helped us spend the time fruitfully. We'd love to return and recommend this place to anyone.
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Michael
10,0
/10
Reviewed 354 week(s) ago

Hotels.com verified review

The staff went out of their way to help us with everything during our stay, the service couldn’t have been better! The room was beautiful with views out to sea and the bed was very comfy. The breakfast includes warm bread/ croissants/ samosas as well as fresh fruit and whatever you order from the breakfast menu! Always easy to get a tuk tuk to Unawatuna beach. You won’t regret staying here :)
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Friends and Family
10,0
/10
Reviewed 357 week(s) ago

Expedia Group verified review

Staff goes above and beyond to always make my stay here an enjoyable & relaxing one. They are rockstars!!
Verified traveler
10,0
/10
Reviewed 361 week(s) ago

Expedia Group verified review

The service at levels is so much more then I have ever experienced. Management were great, but in particular the boys in housekeeping and
Vanessa&Miguel
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Leisure with Partner
10,0
/10
Reviewed 361 week(s) ago

Expedia Group verified review

Levels by cantaloupe is one of, if not the best hotels I have ever stayed. The service that we received throughout our 3 night stay was impecable, and more. Every single staff member went above and beyond. Breakfast was delicious, the pool was amazing but the rooms are absolutely wonderful. Particularly the deluxe room by the pool on the bottom floor. We were treated like absolute royalty and I very highly recommend a stay at this hotel, the only problem being you may not want to leave like us.
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Nisha
10,0
/10
Reviewed 362 week(s) ago

Hotels.com verified review

Amazing stay on our honeymoon. Area is perfect, short walk from jungle and white beaches and the peace pagoda. A 10 min tuk tuk ride from unawatuna. Staff are always happy to help and we would suggest suite 2 if you can get it.
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