Hotel Midtown Richardson

There was cockroach next to the bed inside the room. I was so scare when sleeping. Also, the concierge charge NT$800 per luggage if we leave it there for storage overnight even we will return to the hotel in 3 days,to stay for another 2 night. We end up needing to take all our luggages to Hualien.

客室清潔でした 1番の良かった所は西門駅からのアクセスとても良い所 心配していた 隣室の音の問題は多少するものの、客の質によるものなので

Checked in the same hotel 2 years ago & was good. However this time round was bad: 1. Self service check-in system was not gd.There wasn’t proper queue system and travellers will just hogged on to the check in system although there are ppl who came first . The worst part lack of support as the system gave errors and the staffs weren’t polite. 2. Booked the same room type (family deluxe) except we opted for city view this time. Surprisingly the room appeared smaller than what we had last time. For a family of 5 the room is not very suitable due to lack of space for luggages , lack of hanging in toilet etc . Very different from our experience 2 years ago. 3. There’s mozzie in the room and my kid was bitten badly! I managed to kill it only after 3rd day of stay! 4. Very late and quite horrendous housekeeping. We returned back at 430pm and room wasn’t cleaned up. Told the housekeeping we can only allow them to come after 6 as my kids need to sleep. They just appeared at 5+ insisting to do basic clean up. In front of my eyes, the lady used a cloth to clean the toilet floor and using the same cloth to wipe the vanity top. I stopped her cleaning immediately as it’s too disgusting to view what’s next.. 5. Very very run down. The shower head was spoilt with water spraying in different angle. The shower piping was also leaking. The toilet bowl leaked with urine twice and was choked (yes shouldn’t throw toilet paper in but this is so unhygienic!) Won’t stay here next time.

Yes

Average cleanliness. Average staff. Convenient location.

Big room, good location

아.. 방에서 거미가 나와서 얘기했는데 좋은 호텔이 아니다 보니 대처도 별로 안해주고.. 제대로 사과도 안하네요. 방에서 뭔가 쿰쿰한 냄새가 나요 그리고 방음이 잘 안되어서 다른 방 소리가 다들려요 앞에 수학여행 온 고등학생들 너무 시끄러워요 ㅠㅠ 조식도 완전 공황쟁애

Our room has leak marks on the carpet. The towels are a bit old already

Food choices was limited for breakfast but area was spacious. Room was also newly renovated since my last stay two years ago. Certainly will be back next year.

Spotless room. Great and helpful staff.

Definitely the location and room and staff!!!! Awesome hotel!!!

I stayed one night here after staying at another property close by. The rooms are bigger but the noise level is horrible. My room faced the interior atrium. Someone was drilling loudy between 2-3AM. Also can hear everything in the hallways. I would avoid this place unless you are a heavy sleeper.

This hotel is amazing. Bang on the middle of ximen and there’s plenty to do eat and shop. Easy access to public transport. The room is new, big and clean. Would recommend it

Good cusuomer service

第一次入住德立莊酒店是在2025年9月，當時因為出差來到台北。整體住宿體驗非常滿意，無論是房間的整潔度、服務品質，還是交通便利性，都讓我印象深刻。正因為如此，今年10月我和先生決定再次選擇這裡，作為我們度假的住宿地點。 這次的入住體驗依然令人讚不絕口。前台Manuel接待到位。房間維持了一貫的乾淨舒適，讓人感到放鬆與安心。 特別值得誇獎的是酒店的早餐，種類豐富、為每一天的行程提供了美好的開始。此外，服務人員的表現更是讓人感動。楊怡欣服務生的態度非常周到且有禮貌，總是面帶微笑，讓人感受到賓至如歸的溫暖。我的肩膀疼痛，她也非常熱心的提供各種幫助，包括醫院地址，止痛藥膏和貼布，真的太感動了。而領班王巧馨也非常負責，忙前忙後地確保每一位客人的需求得到滿足，讓人印象深刻。 我和先生對這次的住宿體驗非常滿意，未來只要到台北，德立莊酒店絕對是我們的首選。強烈推薦給所有計劃來台北旅遊或出差的朋友！

N/A

Bottled water only available on 1st day

Carpet on hallway is not clean and smelly, room is not as smelly but not refreshed, location is excellent and safe.

就近西門町5號站，對面就是西門町，地點實在很方面，我住了3日2夜，毛巾情況不太好，很葽和舊，只有淋浴，由於鄰近西門町星期六和日比較嘈吵，要求櫃枱3次清理房間完全沒有做到，非常失望，雖然職員們態度友好，但仍感到服務不周到

A bit outdated hotel and not flexible in extending even for an hour late check out. Provide only one time 2 bottles of water per stay even though you may stay in the hotel for a week. I wonder how much will 2 bottles of water cost the hotel. Next trip to Taiwan I will chose another better more flexible hotel to stay in