Go to My Booking in your Traveloka App, then open the e-ticket of the desired flight. Tap Refund & Reschedule tab at the top then select Refund.
Make sure that the flight is refundable, then tap Start My Refund button at the end of the page.
Read the detailed policy of your refund, check on “I Agree”, then tap Continue.
Select which flight(s) you want to refund, then also select your refund reason, and passenger name.
Fill in your transfer details and upload the necessary documents if required.
Check one more time for what you’ll refund and the estimated refund amount then tap Submit Refund. Your refund will be processed and you’ll be notified of the status.
On your Traveloka App main screen, tap on My Booking on the bottom center.
Scroll down to the bottom of My Booking screen then tap on Check your past refunds.
Choose among the past refunds that you wanted to check.
Inside the selected booking, you can check the refund details and status/progress.
Contents:
Search for flights in Traveloka.
Tap on the down arrow (v) on the bottom right of desired flight selection
or you can also select each flight and tap Details.
Select Refund on the top bar. There you can see the refund availability, applicable reason, fee, and other policies for that flight.
Scroll down to find the refund estimates / fee.
Scroll down more to see the flight’s refund process duration.
Go to My Booking in your Traveloka App. You can find it in the bottom middle area.
Select the flight/booking that you want to see the policy.
Tap the Refund & Reschedule tab on the top, then select Refund. There you can see the flight’s Refund Policy.
Scroll down to see more details of the Refund Policies and Refund Estimation.
If your flight’s departure date has passed, you have to tap the bill icon on the top right corner of My Booking page.
This is the purchase list page. Find your past flights by tapping Filter on the top right area then choosing Product Type - Flight.
Select Purchase Date and set it to your desired date range, then tap save.
On the list of purchases shown, select the booking you want.
Select the flights under Product Details.
Tap on the Refund & Reschedule tab at the top, then select Refund.
Scroll down to see the details of Refund Policy and Refund Estimation.
Scroll down to see the details of Refund Policy and Refund Estimation.
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Some airlines have a travel waiver policy to refund your flight. Check out the latest travel waiver policies from the following airlines. If your airline is not listed below, check refund policies in the Traveloka App by following the "How to Check Flight Refund Policy" tab.
Make sure to check for updates periodically as status and policy may change or be added any time at the discretion of the airline.
Select Flights on the Traveloka app homepage and enter your flight details. Then, tap Search.
Select your preferred flight. After you have decided, please tap the (v) icon.
Tap Refund Info and scroll down to find the Refund Method menu. If the menu is not appearing, the flight does not offer a Refund Method.
Go to Bookings in Traveloka app and open your flight e-ticket. Then, tap the Refund & Reschedule menu.
Before submitting an actual refund, you can estimate your refund by selecting the Refund Reason and Refund Method to see the estimated duration and refund amount.
Scroll down to see your refund estimation. Each refund method will have different estimations. Once you have decided, tap Start My Refund.
Read the Terms & Conditions of your refund. Each refund method will have a different policy. Check on “I Agree to the Refund Terms & Conditions”, then tap Continue.
Select the flight, passenger, and reason for the refund. Then, tap Select Refund Method to choose the options you desire. Afterward, tap Continue.
The requirements for each refund method could be different. After you completed all the required details and documents, tap Continue.
Please make sure all the details and selections on your refund are correct. If everything is in place, tap Submit Refund.