Dorsett Shepherds Bush

Hotels
8.0
/10
Very Good
2,125 reviews

What Guests Say About Their Stay

Mark

10.0
/ 10
Excellent but… i stay here a lot but they keep putting me in the accessible rooms!

Aidan

10.0
/ 10
The staff were very welcoming and helpful and the room was very spacious and clean.

Steve

10.0
/ 10
The hotel is clean and modern and the staff are excellent. Particularly the gentleman who was in charge of the dining area. Very convenient for travelling into the city with Shepherds Bush Tube only 8 mins walk.
In the Area
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58 Shepherds Bush Green, Hammersmith and Fulham, London, England, W12 8QE

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Dorsett Shepherds Bush is a hotel is located at Hammersmith and Fulham. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Dorsett Shepherds Bush

58 Shepherds Bush Green, Hammersmith and Fulham, London, England, W12 8QE
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Discover More About Dorsett Shepherds Bush

Location


Dorsett Shepherds Bush is a hotel is located at Hammersmith and Fulham.

About Dorsett Shepherds Bush

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Dorsett Shepherds Bush exclusively for you.

Get precious and unforgettable moment during your stay at Dorsett Shepherds Bush.

All facilities in Dorsett Shepherds Bush

Others Dorsett Shepherds Bush
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Tours
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Coffee shop
  • Elevator

Food and Drinks

  • Breakfast
  • Bar
  • Snack bar

Connectivity

  • Free WiFi

General

  • Banquet

Business Facilities

  • Meeting rooms

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Dorsett Shepherds Bush

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Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50 per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and mobile payments; cash is not accepted
  • Mobile payment options include: Google Pay and Apple Pay
  • Safety features at this property include a fire extinguisher and a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The credit card used to book the reservation must be presented by the cardholder at check-in.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Dorsett Shepherds Bush
317
Number of floors in Dorsett Shepherds Bush
8
Another facilities in Dorsett Shepherds Bush
Laundry service, Luggage storage, Express check-out, Porter, Multilingual staff

Frequently asked question in Dorsett Shepherds Bush

What are available facilities at Dorsett Shepherds Bush?
There are top facilites at Dorsett Shepherds Bush such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Dorsett Shepherds Bush?
The standard check-in time at Dorsett Shepherds Bush is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Dorsett Shepherds Bush provide breakfast?
Yes, Dorsett Shepherds Bush provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Dorsett Shepherds Bush?
Dorsett Shepherds Bush is a 4.0-star hotel.
How many floors does Dorsett Shepherds Bush have?
Dorsett Shepherds Bush has 8 floors.
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More Reviews from Other Guests in Dorsett Shepherds Bush

Overall Ratings & Reviews Dorsett Shepherds Bush

Traveloka (6)
Other sources (2,119)
8.0
Very Good
From 2,119 reviews
Cleanliness

8.4

Room Comfort

8.4

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
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Traveler Reviews Dorsett Shepherds Bush

Number of reviews per page
20
40
Top reviews
Ingrid
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our check -in process was great and the first room we were assigned was almost perfect except very,very cold. We received a portable heater which worked well but then some of the main lighting in the room suddenly went off. We had to switch rooms but the second room was not as clean and had other issues.
Amelia
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Convenient location to the shopping centre and tube. Rooms always clean, tidy and ready. My one bug bear is that there is never any english breakfast tea in the rooms! Always have to go down and ask for it at reception
Nkechi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very friendly staff especially Aaron
Phil
icon-Business
Business
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This hotel seems to be getting worse. The heating was not working, so after a complaint to reception I lucky to be provided with an oil filled radiator (my colleague with the same issue on a completely different floor was not so lucky). The bedding was put on the bed with a sticky laundry label still attached (at least it was clean I guess). There was no bath mat for the over bath shower, so climbing out of the bath was treacherous. Beverage tray only had camomile tea. I guess that was to calm your nerves before checking out. After the first visit I don’t have breakfast here as the office is a 20 minute walk away and I can get a good and cheap breakfast there. My only experience of breakfast in the past (so not current feedback) was a very disappointing cooked to order breakfast that took much longer than it should. The rooms are generally quite pokie, with either windows that face into the atrium, or have manefestation preventing you from looking out if you’re on a lower floor. I try not to stay here, but unfortunately Shepherds Bush is not over-endowed with hotels, and as I said… the office is a 20 minute walk away.
Read More
Jeanette
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good value, comfortable nights sleep.
Junior
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely Hotel, Staff very helpful. Just disappointed on breakfast, nothing left whenever we came down at 9.40
elsa martha
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

My room on 2nd floor was not a 4 star room, needed lots of tlc. Soup of the day was same to days in a row, made my wonder about the fresheness of the catering. Staff were nice and helpful
Even
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Decent breakfest, but very poor cleaning in the rooms
Holly
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Reception staff were lovely, hotel was clean. Food wasn't amazing and not much choice for fussy children!! If we were staying for a week I'm not sure we would have eaten at the hotel but we were only there one night to see a show at the O2 Academy next door so perfect for what we wanted.
Lee
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Super location. Lovely hotel. Early check-in charge is a rip off.
Elizabeth
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Apart from the crack in the sink it was spectacular
Stacey
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The gentleman who checked us in was really nice. the lobby where you can get a drink at the Jin bar is pretty and they have water refill stations on each floor which is really handy. Unfortunately, the air conditioning in our room didn’t work and it was absolutely sweltering the whole time we were there and very uncomfortable ! The room was also quite tired and there were so many stains all over the carpets! We told the lady at the front desk when we checked out but she didn’t seem bothered and just said hope to see you again… rather disappointing. Breakfast was pretty average. Not a massive selection, and there was no yoghurt or fruit left or being refilled either. The cooked breakfast buffet there was okay. Good quality bacon, sausage and eggs. Over all it’s a good location but the fact our room air on didn’t work was a massive downfall for us.
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Hanna
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

I chose this hotel because the room had a fridge and a bathtub. When i arrived I noticed that the toilet didn't flush properly,the sink didn't drain and the fridge wasn't working. I talked to the staff in reception and they asked someone to have a look.They got the toilet working but nothing else.Tried to have a bath but could't get any hot water in the bath or the shower,only the sink had hot water,that wouldn't drain.Then I tried to have toast at breakfast but the bread got stuck in the toaster.A very polite man asked me to use another toaster since that one wasn't working properly.The AC didn't work at all and while the cleaning lady tidied my room,she also took all the toilet paper! There was a roll in the holder when I left and when I got back the holder was empty! For the first time ever checking out of a hotel they didn't ask me how I enjoyed my stay....can guess why. The only good thing was nice towels and the wifi worked. would
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Vasilios
icon-Business
Business
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I stay here for convenience to my London office but despite upgrading myself to a better quality of room this time it was still poor. The shower was tatty, marks on the carpet and a bedside light that did not work. I have expressed my concerns to the Hotel Staff before but it seems to fall on deaf ears. Such a shame as it's a beautiful building.
Read More
Julia
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Value for location
Gareth
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

stay was ok my heating did not work in room so was a bit chilly
Elliot
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fine for the price I paid - nicer than a comparable premier inn etc but miles from the service I would expect from a 4 star hotel. Toiletries in bathroom completely empty and not refilled despite asking on numerous occasions. “Please make up my room” sign ignored multiple nights in a row. Room walked into by housekeeping staff without a knock on door first. Location great - convenient for travelling pretty much anywhere in London and Westfield a 5 minute walk away. Room nice enough, although strong damp smell in the bathroom (thankfully only when the door was opened) and due to the design of the hotel very limited daylight through window. Would stay again but only if as heavily discounted as it was this time
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Ian
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was supposed to include a double / king bed. When arriving to the room, it was two singles. Went to reception to report, and while I was promised it would be resolved, 6 hours later no change. Offered a discount, but when I went to check out, that had temporarily been forgotten too.
Larissa
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Check in was slow, but good. Got to the room which had some stains on carpet, not a big issue. Went to the loo, toothpaste stains on sink as if uncleaned, wiped one with wet tissue and dark poo stuck to inside of toilet. Asked for housekeeping, but staff were off duty - it was very late. Was given a new room that was comfy and clean. Hotel is not what it used to be although staff was quick to act and very apologetic.
Read More
Mark
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Excellent but… i stay here a lot but they keep putting me in the accessible rooms!
Number of reviews per page
20
40

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Others 4 Dorsett Shepherds Bush

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Dorsett Shepherds Bush

Traveloka (6)
Other sources (2,119)
8.0
Very Good
From 2,119 reviews
Cleanliness

8.4

Room Comfort

8.4

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Dorsett Shepherds Bush

Number of reviews per page
20
40
Top reviews
Ingrid
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our check -in process was great and the first room we were assigned was almost perfect except very,very cold. We received a portable heater which worked well but then some of the main lighting in the room suddenly went off. We had to switch rooms but the second room was not as clean and had other issues.
Amelia
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Convenient location to the shopping centre and tube. Rooms always clean, tidy and ready. My one bug bear is that there is never any english breakfast tea in the rooms! Always have to go down and ask for it at reception
Nkechi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very friendly staff especially Aaron
Phil
icon-Business
Business
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This hotel seems to be getting worse. The heating was not working, so after a complaint to reception I lucky to be provided with an oil filled radiator (my colleague with the same issue on a completely different floor was not so lucky). The bedding was put on the bed with a sticky laundry label still attached (at least it was clean I guess). There was no bath mat for the over bath shower, so climbing out of the bath was treacherous. Beverage tray only had camomile tea. I guess that was to calm your nerves before checking out. After the first visit I don’t have breakfast here as the office is a 20 minute walk away and I can get a good and cheap breakfast there. My only experience of breakfast in the past (so not current feedback) was a very disappointing cooked to order breakfast that took much longer than it should. The rooms are generally quite pokie, with either windows that face into the atrium, or have manefestation preventing you from looking out if you’re on a lower floor. I try not to stay here, but unfortunately Shepherds Bush is not over-endowed with hotels, and as I said… the office is a 20 minute walk away.
Read More
Jeanette
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good value, comfortable nights sleep.
Junior
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely Hotel, Staff very helpful. Just disappointed on breakfast, nothing left whenever we came down at 9.40
elsa martha
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

My room on 2nd floor was not a 4 star room, needed lots of tlc. Soup of the day was same to days in a row, made my wonder about the fresheness of the catering. Staff were nice and helpful
Even
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Decent breakfest, but very poor cleaning in the rooms
Holly
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Reception staff were lovely, hotel was clean. Food wasn't amazing and not much choice for fussy children!! If we were staying for a week I'm not sure we would have eaten at the hotel but we were only there one night to see a show at the O2 Academy next door so perfect for what we wanted.
Lee
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Super location. Lovely hotel. Early check-in charge is a rip off.
Elizabeth
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Apart from the crack in the sink it was spectacular
Stacey
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The gentleman who checked us in was really nice. the lobby where you can get a drink at the Jin bar is pretty and they have water refill stations on each floor which is really handy. Unfortunately, the air conditioning in our room didn’t work and it was absolutely sweltering the whole time we were there and very uncomfortable ! The room was also quite tired and there were so many stains all over the carpets! We told the lady at the front desk when we checked out but she didn’t seem bothered and just said hope to see you again… rather disappointing. Breakfast was pretty average. Not a massive selection, and there was no yoghurt or fruit left or being refilled either. The cooked breakfast buffet there was okay. Good quality bacon, sausage and eggs. Over all it’s a good location but the fact our room air on didn’t work was a massive downfall for us.
Read More
Hanna
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

I chose this hotel because the room had a fridge and a bathtub. When i arrived I noticed that the toilet didn't flush properly,the sink didn't drain and the fridge wasn't working. I talked to the staff in reception and they asked someone to have a look.They got the toilet working but nothing else.Tried to have a bath but could't get any hot water in the bath or the shower,only the sink had hot water,that wouldn't drain.Then I tried to have toast at breakfast but the bread got stuck in the toaster.A very polite man asked me to use another toaster since that one wasn't working properly.The AC didn't work at all and while the cleaning lady tidied my room,she also took all the toilet paper! There was a roll in the holder when I left and when I got back the holder was empty! For the first time ever checking out of a hotel they didn't ask me how I enjoyed my stay....can guess why. The only good thing was nice towels and the wifi worked. would
Read More
Vasilios
icon-Business
Business
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I stay here for convenience to my London office but despite upgrading myself to a better quality of room this time it was still poor. The shower was tatty, marks on the carpet and a bedside light that did not work. I have expressed my concerns to the Hotel Staff before but it seems to fall on deaf ears. Such a shame as it's a beautiful building.
Read More
Julia
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Value for location
Gareth
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

stay was ok my heating did not work in room so was a bit chilly
Elliot
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fine for the price I paid - nicer than a comparable premier inn etc but miles from the service I would expect from a 4 star hotel. Toiletries in bathroom completely empty and not refilled despite asking on numerous occasions. “Please make up my room” sign ignored multiple nights in a row. Room walked into by housekeeping staff without a knock on door first. Location great - convenient for travelling pretty much anywhere in London and Westfield a 5 minute walk away. Room nice enough, although strong damp smell in the bathroom (thankfully only when the door was opened) and due to the design of the hotel very limited daylight through window. Would stay again but only if as heavily discounted as it was this time
Read More
Ian
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was supposed to include a double / king bed. When arriving to the room, it was two singles. Went to reception to report, and while I was promised it would be resolved, 6 hours later no change. Offered a discount, but when I went to check out, that had temporarily been forgotten too.
Larissa
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Check in was slow, but good. Got to the room which had some stains on carpet, not a big issue. Went to the loo, toothpaste stains on sink as if uncleaned, wiped one with wet tissue and dark poo stuck to inside of toilet. Asked for housekeeping, but staff were off duty - it was very late. Was given a new room that was comfy and clean. Hotel is not what it used to be although staff was quick to act and very apologetic.
Read More
Mark
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Excellent but… i stay here a lot but they keep putting me in the accessible rooms!
Number of reviews per page
20
40