Shangri-La Sydney

Hotels
9.1
/10
Exceptional
2,809 reviews

What Guests Say About Their Stay

Bethlehem E.

9.7
/ 10
Really enjoyed my stay at Shangri-La! We booked with the Opera view, so worth it!

f***a

9.4
/ 10
Everything here was perfect, all the facilities were perfect! And it's near from the train station also with the light rails (tram).

J***e

9.4
/ 10
We upgraded our room and had the best sunrise view overlooking the opera house🤍. The stay was very lovely and all the staff are very accommodating and nice, definitely recommended for a nice getaway.

Ary U. I.

9.4
/ 10
Kamar luas banget, ada ruang tamunya dan semua sesuai ekspektasi. View dari kamar ke Darling Harbour juga keren. Kalau ke Sydney bakal nginap di Shangri-La lagi.

S***a

9.4
/ 10
We spent 6 nights here and everything was excellent. Best view, best location, it was a wonderful experience.
In the Area
See Map
176 Cumberland Street The Rocks, Sydney CBD, Sydney, New South Wales, Australia, 2000

Main Facilities

See more
AC
Restaurant
24-Hour Front Desk
Parking
Shangri-La Sydney is a hotel is located at Sydney CBD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
See more
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Shangri-La Sydney

176 Cumberland Street The Rocks, Sydney CBD, Sydney, New South Wales, Australia, 2000
Discover More Places
Lobby Shangri-La Sydney
Exterior 2 Shangri-La Sydney

Discover More About Shangri-La Sydney

Location


Shangri-La Sydney is a hotel is located at Sydney CBD.

About Shangri-La Sydney

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Shangri-La Sydney exclusively for you.

Shangri-La Sydney is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Shangri-La Sydney.

All facilities in Shangri-La Sydney

Bar, Cafe and Lounge Shangri-La Sydney
Bar, Cafe and Lounge
Swimming Pool Shangri-La Sydney
Swimming Pool
Fitness Center Shangri-La Sydney
Fitness Center
Functional Hall Shangri-La Sydney
Functional Hall
Lobby Shangri-La Sydney
Lobby

Hotel Services

  • Concierge
  • Money changer
  • Medical service
  • Laundry service
  • 24-hour security
  • 24-hour Receptionist

Public Facilities

  • Early check-in
  • Parking
  • Room service
  • Coffee shop
  • Restaurant

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Shops

Food and Drinks

  • Buffet breakfast
  • Continental breakfast

Transportation

  • Car rental
  • Valet parking

Things to Do

  • Health club
  • Massage

General

  • AC

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Shangri-La Sydney

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Breakfast is offered to Adult only



Document Policy
Upon check-in, you are required to bring ID Card, credit card. Please bring the required documents in hard copy.

Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:
15:00 - 15:00
Check-out:
11:00 - 11:00

Accommodation charges AUD 52.00/guest for extra breakfast.

Smoking is prohibited in the accommodation.

Pets are not allowed in the accommodation.

Parking is available on site (reservation is not needed), with an additional charge of AUD 105 per day.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 15:00 - 15:00 - to 11:00 - 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shangri-La Sydney
565
Number of floors in Shangri-La Sydney
36
Another facilities in Shangri-La Sydney
Concierge, Money changer, Medical service, Laundry service, 24-hour security

Frequently asked question in Shangri-La Sydney

What are available facilities at Shangri-La Sydney?
There are top facilites at Shangri-La Sydney such as AC, Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Shangri-La Sydney?
The standard check-in time at Shangri-La Sydney is starting from 15:00 - 15:00 while the latest check-out time is at 11:00 - 11:00
Does Shangri-La Sydney provide breakfast?
Yes, Shangri-La Sydney provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Shangri-La Sydney?
Shangri-La Sydney is a 5.0-star hotel.
How many floors does Shangri-La Sydney have?
Shangri-La Sydney has 36 floors.
See All

More Reviews from Other Guests in Shangri-La Sydney

Overall Ratings & Reviews Shangri-La Sydney

Traveloka (62)
Other sources (2,747)
9.2
Exceptional
From 2,747 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Shangri-La Sydney

Number of reviews per page
20
40
Top reviews
Robert
icon-with Friends
with Friends
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Overall hotel is good location and views. Staff were friendly and helpful. The one disappointment was the club lounge. Have stayed there several times before and the offering in the club lounge appears to have declined. First night they ran out of wine glasses and options were limited. Also on checkout the foyer was filled with bags as they do not appear to have a separate baggage room so navigating around bags. If staying the rooms and staff are good but I do not recommend the club option
Read More
Elizabeth
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lovely hotel in an excellent location. We had an amazing view of the Sydney Opera House. Highly recommend this hotel.
Matthew
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing Hotel and this booking had me in the top five floors which is the Horizon Club with a lounge and special food and beverages at different times of the day. It was so impressive. Our views of Sydney Harbor were spectacular. This was a great deal./
Ayed
icon-with Friends
with Friends
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I was really disappointed with my stay at Shangri-La. The rooms are very outdated and have a noticeable unpleasant smell. The carpets feel old and worn, which doesn’t give a clean or fresh impression at all. The beds and pillows were quite uncomfortable, making it hard to get a good night’s sleep. Overall, the condition of the room falls well below what you’d expect from a five-star hotel. In my opinion, the property is in serious need of a full renovation to bring it back up to standard.
Read More
James
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Pool and gym not good. Busy hotel in need of some upgrades Very clean with fantastic views Location is fantastix
Karen
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had breakfast in the lobby cafe which was wonderful. The service was outstanding. A breakfast buffet, for us, is too much food, and not relaxing.
Jhoana
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Excellent service, attentive and professional staff from check in, during stay and check out. I would love to come back with my family and stay again.
James
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It served my travel requirements perfectly
Jane
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Food was too pricey
Lorena
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The best was the staff, very helpful, welcoming and friendly. The view in the room take our breath away. The restaurants, bar and breakfast were amazing. The service was implacable.
Jayne
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Fabulous staff , polite & helpful . Room was incredible too
Roger
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Shangri-La was amazing got our 3 night stay. The location is excellent, the hotel is beautiful and our room has a tremendous view of the Harbour. The staff were very friendly. There was a bit of construction noise during our spa treatments but everything else including our dine-in breakfast was perfect.
Irfan
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent comfortable stay in central Sydney
Irfan
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Lovely hotel, fantastic location. Hotel can get busy and check in, check out but they have plenty of staff to try and maintain it. Rooms are getting on a bit, but it’s perfectly clean and comfortable. I would recommend based on it will be my first choice in Sydney again
Harry
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Never disappoints!
Jon
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great
Linda
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Stayed the night at the hotel and the staff was amazing and we every helpful. The view from the room was amazing and bed so comfortable. Watched a beautiful sunrise in the morning.
Sandra
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Would like to see a tv at the sitting area while waiting for transportation pick up
Tim
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel lived up to it's status of a high end resort. The staff were over the top helpful.
satish
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I have aaked for an early check in during booking, they have not declined. Made me me to wait seven hours in the lobby before getting the room very bad customer service
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Shangri-La Sydney

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: LOOI YUNG JOSHUA | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Shangri-La Sydney

Traveloka (62)
Other sources (2,747)
9.2
Exceptional
From 2,747 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Shangri-La Sydney

Number of reviews per page
20
40
Top reviews
Robert
icon-with Friends
with Friends
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Overall hotel is good location and views. Staff were friendly and helpful. The one disappointment was the club lounge. Have stayed there several times before and the offering in the club lounge appears to have declined. First night they ran out of wine glasses and options were limited. Also on checkout the foyer was filled with bags as they do not appear to have a separate baggage room so navigating around bags. If staying the rooms and staff are good but I do not recommend the club option
Read More
Elizabeth
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lovely hotel in an excellent location. We had an amazing view of the Sydney Opera House. Highly recommend this hotel.
Matthew
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing Hotel and this booking had me in the top five floors which is the Horizon Club with a lounge and special food and beverages at different times of the day. It was so impressive. Our views of Sydney Harbor were spectacular. This was a great deal./
Ayed
icon-with Friends
with Friends
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I was really disappointed with my stay at Shangri-La. The rooms are very outdated and have a noticeable unpleasant smell. The carpets feel old and worn, which doesn’t give a clean or fresh impression at all. The beds and pillows were quite uncomfortable, making it hard to get a good night’s sleep. Overall, the condition of the room falls well below what you’d expect from a five-star hotel. In my opinion, the property is in serious need of a full renovation to bring it back up to standard.
Read More
James
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Pool and gym not good. Busy hotel in need of some upgrades Very clean with fantastic views Location is fantastix
Karen
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had breakfast in the lobby cafe which was wonderful. The service was outstanding. A breakfast buffet, for us, is too much food, and not relaxing.
Jhoana
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Excellent service, attentive and professional staff from check in, during stay and check out. I would love to come back with my family and stay again.
James
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It served my travel requirements perfectly
Jane
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Food was too pricey
Lorena
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The best was the staff, very helpful, welcoming and friendly. The view in the room take our breath away. The restaurants, bar and breakfast were amazing. The service was implacable.
Jayne
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Fabulous staff , polite & helpful . Room was incredible too
Roger
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Shangri-La was amazing got our 3 night stay. The location is excellent, the hotel is beautiful and our room has a tremendous view of the Harbour. The staff were very friendly. There was a bit of construction noise during our spa treatments but everything else including our dine-in breakfast was perfect.
Irfan
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent comfortable stay in central Sydney
Irfan
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Lovely hotel, fantastic location. Hotel can get busy and check in, check out but they have plenty of staff to try and maintain it. Rooms are getting on a bit, but it’s perfectly clean and comfortable. I would recommend based on it will be my first choice in Sydney again
Harry
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Never disappoints!
Jon
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great
Linda
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Stayed the night at the hotel and the staff was amazing and we every helpful. The view from the room was amazing and bed so comfortable. Watched a beautiful sunrise in the morning.
Sandra
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Would like to see a tv at the sitting area while waiting for transportation pick up
Tim
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel lived up to it's status of a high end resort. The staff were over the top helpful.
satish
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I have aaked for an early check in during booking, they have not declined. Made me me to wait seven hours in the lobby before getting the room very bad customer service
Number of reviews per page
20
40