Crowne Plaza KITCHENER-WATERLOO by IHG

Fabulous bed! Lovely staff, all good 👍

The main area was nice and updated. Once you went to the floors it was awful. I would not stay there again. The rooms were dated and old and the hallways looked like you went back in time to the 70’s. The area to park your car while you checked in was only big enough for 2 cars. I had an argument with another person who also checked in who told me to move my vehicle and leave my 3 kids with the hotel staff. The staff did not intervene and help but instead looked while this happened at almost midnight while this man was yelling at me. I would NEVER stay there again.

Clean room, nice staff, good value breakfast

Good, will stay against n.

Great buffet breakfast

Very clean, very kind, very comfortable. Love to come back. I realized that not every hotel with the same franchise is the same.

Excellent customer service

Nice and clean

Clean room and nice staff

Nice room nice buffet breakfast 🍳

The breakfast was delicious. The staff was helpful, but unfortunately, parking wasn’t included in the room price. I was charged an extra fee, which wasn’t mentioned at check-in.

:)

Beware….the hotel is great, beds comfortable but there are meth heads all over outside. It’s a decent hotel in crack town. People openly firing up their pipes. Didn’t feel overly safe outside the hotel. Area is very trashy. Someone had stashed their crackpipe above a doorway to the parking garage and it fell on my daughter’s head.

Very friendly and attentive staff. Buffett breakfast was very good.

the hotel is in an older building. staff were terrific. amenities were great. loved bowling in the basement! the games room was a nice surprise.

The breakfast was delicious and with different varieties of food to choose from. The receptionists were polite and cheerful. Everyone from the receptionists to the cleaners and restaurants attendants were very helpful and went out of their ways to make our stay pleasant. Thanks, Anne

I cannot recommend this hotel based on my experience. Our stay started with being assigned a room where the shower had not been properly cleaned. The hotel moved us after we reported it, although the head housekeeper who inspected the room appeared annoyed by our request. After checkout, I noticed an unexpected damage charge on my American Express card. The hotel never called or emailed us before charging my card. I only learned about it after discovering the charge myself. Following American Express's recommendation, I returned to the hotel to ask for an explanation. The front desk manager showed me a photo of alleged damage on his phone but refused to email or provide a copy. My wife was only able to photograph the image on his phone screen. Staff also referred to the charge as a "convenience fee," despite claiming it was for damage. This was our first overnight stay away from home with our baby. We spent very little time in the room and only used the bed. The alleged damage shown did not reflect anything that occurred during our stay. The most concerning part was the lack of transparency. The hotel charged my card without notifying me, refused to provide evidence, and could not explain how the amount was determined. Afterward, I found at least one public review describing a similar disputed damage charge after checkout, along with many reviews mentioning the property's aging condition and maintenance concerns. I have disputed the charge with American Express.

Awesome experience very warm and cooperative staff Buffet breakfast is very good I recommend to stay here Suggestion for Management Please keep water in rooms with regular refills that too free of cost because this is basic hospitality

Air conditioner worked but a little noisier

Good stay for the price, would stay again if in the area