Crowne Plaza KITCHENER-WATERLOO by IHG

Clean room, nice staff, good value breakfast

Good, will stay against n.

Great buffet breakfast

Very clean, very kind, very comfortable. Love to come back. I realized that not every hotel with the same franchise is the same.

Excellent customer service

Nice and clean

Clean room and nice staff

Nice room nice buffet breakfast 🍳

The breakfast was delicious. The staff was helpful, but unfortunately, parking wasn’t included in the room price. I was charged an extra fee, which wasn’t mentioned at check-in.

:)

Beware….the hotel is great, beds comfortable but there are meth heads all over outside. It’s a decent hotel in crack town. People openly firing up their pipes. Didn’t feel overly safe outside the hotel. Area is very trashy. Someone had stashed their crackpipe above a doorway to the parking garage and it fell on my daughter’s head.

Very friendly and attentive staff. Buffett breakfast was very good.

the hotel is in an older building. staff were terrific. amenities were great. loved bowling in the basement! the games room was a nice surprise.

The breakfast was delicious and with different varieties of food to choose from. The receptionists were polite and cheerful. Everyone from the receptionists to the cleaners and restaurants attendants were very helpful and went out of their ways to make our stay pleasant. Thanks, Anne

I cannot recommend this hotel based on my experience. Our stay started with being assigned a room where the shower had not been properly cleaned. The hotel moved us after we reported it, although the head housekeeper who inspected the room appeared annoyed by our request. After checkout, I noticed an unexpected damage charge on my American Express card. The hotel never called or emailed us before charging my card. I only learned about it after discovering the charge myself. Following American Express's recommendation, I returned to the hotel to ask for an explanation. The front desk manager showed me a photo of alleged damage on his phone but refused to email or provide a copy. My wife was only able to photograph the image on his phone screen. Staff also referred to the charge as a "convenience fee," despite claiming it was for damage. This was our first overnight stay away from home with our baby. We spent very little time in the room and only used the bed. The alleged damage shown did not reflect anything that occurred during our stay. The most concerning part was the lack of transparency. The hotel charged my card without notifying me, refused to provide evidence, and could not explain how the amount was determined. Afterward, I found at least one public review describing a similar disputed damage charge after checkout, along with many reviews mentioning the property's aging condition and maintenance concerns. I have disputed the charge with American Express.

Awesome experience very warm and cooperative staff Buffet breakfast is very good I recommend to stay here Suggestion for Management Please keep water in rooms with regular refills that too free of cost because this is basic hospitality

Air conditioner worked but a little noisier

Good stay for the price, would stay again if in the area

Very clean rooms. Very nice staff

I paid almost $300 for one night of stay at this hotel with my family, two adults and one child .I was in this hotel last year at the same date as well for business purposes. The reason I came back to this hotel, it was the excellent breakfast in the area and reasonable price, But this year, the price had increased too much and and service was lower. some things are really surprised in the room in compare of cheaper hotel was first of all, I didn't find any paper cup in the room, and when I asked the staff, I need some cups, they told me, unfortunately, we don't provide. While based on the hygienic issues, they have to put some paper cups in the room. And also, I didn't find any bottle of water that all, most of the hotel provided as a welcoming for their guests. It doesn't cost too much for the hotel, but they didn't provide it.So, I had to go outside the hotel to buy paper cups and water while I was very tired and I had come back from the hard workday to rest in this hotel. Also, when I asked them to give me an electrical kettle, after half hour waiting, they told me, unfortunately, we have one kettle and it doesn't work. It's really, really unbelievable that the hotel with over 250 rooms doesn't have eniough electrical kettle for their guests