Crowne Plaza KITCHENER-WATERLOO by IHG

my room got flooded in the washroom and half of my bed. the water is dripping from the ceiling and all over the place in my bath room and half of my bed. I asked the hotel to refund the money and they couldn't do anything. it is a really very bad experience.

The staff was very thoughtful and courteous. The room was clean and very practical.

The property is located in the heart of downtown Kitchener and this is a plus and includes paid on site parking. Restaurants like The Bauer Kitchen and Darlise Cafe nearby and they were great spots. Park nearby also a plus. The Aqua Restaurant in the hotel had a great buffet breakfast where you can order fresh made eggs. I used the spa for Indian head massage and enjoyed the treatment. However the rooms need a facelift. The bed was comfortable and there was no noise in the area where we were however the bathroom was tight, took time for water to become hot and the furnishings were outdated on our 4th floor unit. Also we had no control over the temperature in the room…tried to put some heat on but got air conditioning instead.

The hotel is not in a great area of town. It is run-down and not well maintained. I arrived at midnight after a 5hr drive and was told by the security guard that I needed to wait 15min for the front desk person to "finish his reports" before he comes up to check me in. I was livid, and told him he better come up now. Overall, I would not stay here again.

For the price, this was an acceptable stay in downtown Kitchener. The main entry and parking are tight. King room was small. However, it facilitated a lovely visit to see a show and I’d do it again.

Everything was good except the acoustics of the rooms. I could hear the neighbours and street noise and constant beep of the traffic lights. That made it very difficult for me to get decent sleep.

The hotel was quiet and well kept. Breakfast buffet was very good and well priced. The room was clean and everything worked well in the room. Would recommend to everyone travelling in the area.

One can hear everything from the room next door: all night I heard next doors people talking, toilette flushing sinks running showers running etc. Very annoying.

Mattresses were horrible (super soft/slouching) and caused me basevere back pain, bedroom had almost no window, and the one small window did not close properly. The room was therefore very noisy too. The swimming pool is small and dedicated to kids, no adult there and many many kids. Not the experience I was hoping for considering the price. The entire hotel also was smelling of bleach from the pool and I carried the smell back home in my luggage.

Great breakfast.

Hotel smelled like chlorine from the pool. The A/C wasn’t turned on in our room despite it being 24C the day we arrived. Other than that, the hotel was nice.

We had a very nice stay here. The breakfast was excellent.

The hotel is in such a bad area, it’s run down and old.

The breakfast was fresh with lots of choices.

Breakfast was excellent. Carol , our server , could not have done more!

I’m sure do recommend this place to all travelers the people are really polite, helpful, and the place is really clean.

Place clean,staff friendly, happy hour reasonable price, food good portion, swimming pool clean, buffet reasonable price for $20 parking the only issue Two people shouldn't have to pay for parking if it's one room shared

No

The room was very clean!

Clean room. Great staff. Good sized gym. Great breakfast buffet. Hotel is tired and needs some maintenance.