Crowne Plaza KITCHENER-WATERLOO by IHG

Staff was terrific. Room was excellent Good was fantastic

First and foremost the staff were lovely, but our trip started with the pole for parking going down on our car while we waited to get parked… Next, the entry from the parking lot was not accessible, including the doors and the step to get in. When you walk in the entrance at the main door, it is gorgeous, but it’s easy to tell that all the money was spent on the renovations of the main part. The hallways in the room were below average with stains on the carpet and on the duvet cover. We were excited for the amenities that the hotel offered which included mini golf, the arcade, ping-pong, and bowling. However, we soon realized by talking to the front desk that everything was an additional cost, and the bowling and half the arcade were out of order. We went to go swimming and there were public swimming lessons until 8 or 9 pm. There was three of us staying in the room, which I booked via Expedia that said breakfast was provided. What it failed to say it was only breakfast for two was provided in the third one how to be paid for. Again not told on the website. Going back to the pool the ground is coming up around. It definitely is safety hazard, and lots of the windows were boarded off. Unfortunately, we were expecting more for a downtown hotel.

Great staff restaurant was great ate 4 meals there in 2 days.

The parking lot entrance is not obvious.

Pool was dirty on the signs which inform you how deep it is. Our dresser had alot of dust in our room. We paid for a meal $80 at Aqua Restaurant but it was awful, beef dip very salty and dry. My husband had steak sandwich had more fat then meant. Not impressed.

Ok place. Had an event for the weekend. Restaurant not the best for how much food costs.

Staff went beyond helpful, thank you for the excellent service. The stay was very enjoyable.

Room clean but old outdated

Front desk staff lovely and helpful. Parking is an issue. Parking garage next door to hotel, across dark alley full of drug users. Garage is beyond dicey. Dark and insecure. Homeless and criminals walking through constantly.

Staff excellent Rooms very small access to parking lot very confusing

Close by to our activities

Best value in Kitchener! We loves the Crowne Plaza! ❤️

Rooms were clean, staff was polite and helpful. I was there for work and did not use or view the amenities

Our room was well appointed, comfortable bed with fresh smelling linens. The bathroom was also well appointed.

Overall great stay. Breakfast buffet was delicious

The parking was confusing. The access to the hotel lobby was confusing too. When I finally got in and checked in, I got to my room and was EXTREMELY disappointed by the condition/quality of my room compared to the photos advertised. I have many photos of the state of my room which was not properly cleaned and had lots of wear and tear. More than acceptable for one room. The pool was nice, but completely open to the lobby, so your conversations carry through the hotel. Room service prices and fees were insane. Ended up doing door dash instead. Breakfast was bland. The crepes were good though.

Nice big clean rooms. Excellent front desk staff - very helpful friendly and efficient. Breakfast buffet was fantastic with loads of options (crepe station mashed potatoes home potatoes sausage bacon eggs parfaits fruit sandwiches beans smoothies donuts croissants...). We only received two passes so we had to pay for our third party (child) but it was under $20. Arrival andthe parking situation was a bit chaotic and confusing but seamless after a few initial hiccups. The area surrounding the hotel is sketchy (most of downtown kw is) so keep that in mind if you wanted to walk around. We stayed for a concert and the Center in the Square was less than a 5-minute drive away, super cheap Uber. Definitely recommend!!

Good location for the show and clean room

Room was spacious

The staff was fantastic. My room was ok but the jacuzzi was dirty.