Crowne Plaza KITCHENER-WATERLOO by IHG

The worst hotel I have ever stayed. Front desk service is worse than what can be imagined. Sometimes ask for the same thing 3 times regardless by phone or face to face and still being ignored after told they would do it soon, e.g.lack of body wash, no bath mat, etc.

Roof leaking , stained curtains pillows and beds , changed rooms had to have someone come pick up the dirty cutlery on the floor and wipe the dust. Only compensation buffet breakfast

Staff, clean

Room was very cold when we went in. The heat did not work, had to replace the heater. The staff was very good and pleasant.

Room was spotless, friendly staff and awesome amenities! Will stay again!

Nothing special, good for a quick stay. Parking is a mess and so is pulling into the hotel. There’s nothing special but if you’re going down for business or an event it’s good

Very quiet. Clean room

Staff, clean room, great price

The staff at reception were extremely helpful and friendly. The room was very clean, the bed was comfortable, the buffet breakfast was amazing and parking the car in the underground garage was reasonably priced and very convenient. Thank you to all of the staff at the Crowne Plaza in Kitchener. We would definitely stay there again!

Clean room, nice staff

Pictures of amenities were probably taken 10 years ago. Everything was run down plus there was a charge for everything! Arcade had 4 out of 12 games working. Bowling was not working. Layout to pool was a terrible ideas as you have to walk past 2 doors to the outside to get to the pool. We were freezing! Not going back to this place

Our room was comfortable and clean. The kids were excited to use the bowling alley which was unfortunately out of service. The arcade had many games, mostly outdated that were out of service or just took our money. The mini putt was fun and kept the kids entertained. The pool was great and wasn’t ever too busy. The breakfast was good and had lots of great options. Overall a good stay.

Staff was very nice, the room was very comfortable. I enjoyed my stay

Great staffand Great restaurant

Staff

The toilet lever had to be lifted in order to have toilet stop running, fan wouldn’t turn on in room so was too warm, other guests allowed their kids to running wild throughout the 4th floor from 9-1015pm. Called front desk twice to get them to settle down. Then at 845am a guest allowed their toddler to yell “Momma” “Dadda” in the hallway until we checked out at 915. Overall wouldn’t choose to stay again unless guaranteed no sports teams staying on same floor! As a parent of a club swimmer for 10 years, the parents’ supervision of their athletes was subpar at best and the fact the hotel couldn’t quiet them down was disappointing.

Hotel is perfectly fine in every way.

everything was good, the room, fast check in, the food at restaurant was very good

Room was ok but had some plumbing issues, clocks were not adjusted to current time

All of the above