Crowne Plaza KITCHENER-WATERLOO by IHG

We stayed for 2 days family of 4, light in a bathroom didn’t work and we asked the receptionist to fix it-ignored, housekeeper always prepared towels for 2, kept asking for additional 2. Food in a restaurant -horrible, buns are hard like were baked a week ago, broccoli soup we couldn’t even eat, tested disgusting, teriyaki rice with shrimps and salmon also overpriced and not tasty, better to order somewhere else.

Was diasappointed the bathroom only had a shower, no tub for a soak. The bed was soft, but sank in the middle. Poor sleep.

My stay was very nice and I was very happy

Would not recommend.

Good breakfast

Very nice

Parking was a little confusing but hotel was nice and staff were great

Our stay was wonderful. Helpful staff, clean and modern room and lots of amenities. The downtown Kitchener location is also great for walking to restaurants and attractions.

Staff was very friendly and helpful

Stayed one night while in town for a concert. Hotel was perfect for this purpose. The lobby and restaurant area are clean and modern. Rooms and hallways are clean but could use a little updating. Staff was friendly and helpful. Will definitely stay here again if i find myself in Kitchener.

If you drive a truck or SUV, make sure you use the external, upper level for parking.

Very clean. Well looked after. Washroom was a bit small.

Breakfast buffet was excellent with fresh food an omelet bar and conscientious service. The staff was very hospitable and accommodating. The Spa service is professional and high quality.

The breakfast buffet was excellent and the stagf was extremely friendly

Hard to believe this is 4 Stars hotel and Crown Plaza standard!!!! The only good thing about this hotel is the location!!! What a room ! This is one star room! Noise in the room is a nightmare! Seems disco is downstairs till midnight couldn't sleep till they finished!!! Sorry but this is only one star hotel not even 2. Won't be here again

It’s great

I loved the location. Lots of places to eat with different choices and just a block from the museum. The customer service was amazing. Very accommodating. Provided a nice crib. (I called ahead to reserve) as well as an earlier check in ad my daughter needed her nap. Always available. If I was rating the hotel just on that plus the amenities it be 5 starts. It need more maintenance to the building. And better overall cleaning to the hall ways and carpets. (Some TlC) the basement has a gym, bowling alley and mini golf. Along with a lot of space for kids to be kids. The pool had two separate areas shallow 3.75 ft and deep end. Loved our stay.

Staff were nice

Very nice hotel, close to the venue we were going. The staff was helpful, parking was available even for a full size pickup. The restraunt was clean, and the menu has something for everyone. The staff and the manager were very professional. Will stay again on our next visit to Kitchener

The staff are incredibly friendly. Every time I passed an employee I received a smile and a hello. We ate in the restaurant for dinner and breakfast the next day and were really impressed with the food quality. The breakfast buffet was one of the best we've had!