Crowne Plaza KITCHENER-WATERLOO by IHG

Everything was good I have nothing to complain about this place. I highly recommend it. The breakfast there is really good.

The hotel was great and the breakfast was delicious! Carol was friendly and attentive. My only concern was the plug in the bathroom was loose so my hair blow dryer wouldn’t stay plugged in. Room 467. Other than that the room was clean and very quiet.

Clean and quiet

Staff seemed indifferent to help. Parking was extra ($12) and a far walk from the hotel. The breakfast was extra and expensive. The rooms were unusually small for an supposed better hotel. And because the rooms were small the washrooms were also small. The elevators felt like they were going to breakdown any time. Not enough trolleys for size of hotel. Staff never knew where trolleys were. Badly designed hotel.

Great breakfast, staff super nice and helpful.

Staff were friendly, room was clean. We were offered a free upgraded room upon check in. Room service was good and breakfast buffet was delicious!

Great place. Will stay here again.

Room was quiet and very clean! Absolutely loved the bed, it was so fluffy and comforting! Staff the most pleasant you will find anywhere, especially those in the breakfast room! Buffet breakfast is awesome as well, with many different choices as well as an omelet station. Cannot say enough about this place! I saw groups of very happy youngsters as well, going to and from the pool. There's also a fitness room and a spa, pretty much anything you could think of.

Buffet breakfast was great, many choices including order-to-make crepes and omelettes. We found the pillows head and high for us; so we asked for bath towels to make pillows (as the staff replied that the hotel didn't have any flatter pillows). However, we called the receptionist in the morning to ask for bath towels, toilet roll, conditioner. We only received a delivery in the evening :( after I had to call again. Staff wasn't helpful much when we asked simple questions (which TV channel has World Cup soccer games, the name of a laundromat near by....). At the end, we were still happy with our stay! Thanks.

Clean room, great shower. Right downtown.

The lobby and restaurant are brand new but as soon as you look on any other floor it’s really just outdated. It was clean enough though. Our balcony looked onto the rooftop which had a pile of gravel and several skylight windows over the pool under tarp. Our screen on the door was entirely ripped on the bottom. The shower was good, although it’s only a half glass door, so the floor gets wet outside. Again, not a big deal just noticeable. In the basement there is 2 lanes of bowling, a version of a mini putt and a small arcade where only half the machines work. You must pay to use every thing. It’s a free for all down there otherwise. When I arrived there were already 3 cars parking in front to check in, and so I had to wait on the street hoping traffic would go around and not hit me. It’s not ideal at all. Staff was friendly. Bed was good. For not having a free breakfast, I don’t think I would choose again- although the price was right.

I would say that our stay was just ok. The room was clean enough but very basic. Pool had thick brown film all along the inside where the water met the white tiles and no towels stocked until we were already leaving. the sauna was not available, had pad lock on it.The gym is not properly maintained and lots of equipment out of service. We didn't mind the old equipment but many had out of order signs. The bowling was out of order with a broken floor, most of the arcade was out of order. The breakfast buffet had nobody working at the crepe station all morning, it was also on the same floor as the pool so you get a mix of chlorine odor with your breakfast. When we sat down for breakfast, the server went to get our coffee and then told us we could leave to get get our food... but when we came back with our plates our table had been taken, she never told that person to move and we had to find somewhere else to sit. Overall I only booked this hotel because of the proximity to downtown and it was below our expectations. Very dated, not well cared for to have the name of "Crowne plaza".

The breakfast setting was well laid out and professional. Food: the best! Disappointed no water in the room Checkin reception seemed rushed .... I took took too long to find my ID

We would stay again

Getting to the parking area can be a bit of a challenge as you have to drive around the block, but otherwise easy to navigate. Central location.

Long hallways to get to room.

The space was nice lots of room and the customer services was really helpful and the front desk were always saying hi and being lovely

Pretty good hotel friendly staff

Excellent breakfast. Lots of choices and a chef making crepes, omelets. Worth the add on. Room was clean. Linen Excellent. Only issue was they ran out of hot water for the 2nd shower. Was a busy weekend there. AC was fine. Staff great. Garage was in another building. A bit of a walk. For more challenged folks looking for accessibility ramps would be iffy. Parking extra. Not much though. Location is very good.

Great place to stay