Crowne Plaza KITCHENER-WATERLOO by IHG

Gorgeous hotel, very clean, pool was great, food was great. Location was perfect.

The room was ,clean and the staff courteous

Good deal!

Lobby was bright and beautiful, safe parking.

It was clean but it’s a dated hotel. Bathrooms are tiny

Great staff. Exceptional breakfast. Kids enjoyed the pool. Will be back when in Kitchner.

Room clean good gym breakfast was good

Excellent room, location and price

Excellent buffet

we were rush through our breakfast so they could close the buffet

The room was big and clean. The breakfast was great. The staff everywhere was helpful and friendly.

The hotel is not on King Street but on Benton street. Trying to find the hotel entrance to check in was very confusing. The entire hotel reeks of chlorine, I wanted to have dinner at the hotel restaurant and couldn’t stay there cause of the smell. The shared room I was given didn’t block out any noise from the room next door which was very loud all evening. The thermostat was all over the place. I completely froze on my first night and on the second night even though it was set to the same temperature it was extremely hot. While it was nice of the hotel to call my room at 9:30pm to try to offer an upgrade it woke me out of my sleep and completely disrupted my night.

The staff were wonderful and friendly.

No hot water . Too much distuturbance .

Room was clean and spacious. Modern, with comfortable beds. Room had a microwave and mini fridge. Kids enjoyed the pool, although there was a swimming lesson running at the same time which limited the amount of space my kids had to swim. We enjoyed the breakfast buffet. There was a good variety of foods available.

The restaurant staff were amazing! We woke up late for my daughter's gymnastics competition and they were so accommodating with sending us some breakfast to take on the road and filling my daughter's water bottle. They went above and beyond and it was so appreciated!!

Great location. Clean and very friendly staff. Lobby and main areas modern and bright, the rooms are in good condition with comfy beds. Price was about right(we booked at a discount through app). Regular rates would feel slightly overpriced to me. Did not eat in the restaurant but it looked busy, so I’m assuming it’s ok. Would stay there again.

Room was cramped and noisy. The hotel was not at all busy but we were given a room underneath the laundry. It was terribly noisy in the morning fortunately we had to get up early otherwise the noise from the laundry machines would have awoken us. Hallways were quite cool.

The room was clean and comfortable. Tge staff were helpful but didnt seem too enthusiastic about helping. They were a little meh in terms of their customer service. Breakfast was not included which was fine, had plans with family anyways for bruncb

Great staff and great room no complaints at all