Crowne Plaza KITCHENER-WATERLOO by IHG

Good customer service

Room was nice, pool was nice, and restaurant food for breakfast and dinner was delicious. The staff at the front desk were kind, at the restaurant the staff was professional and polite with great service, and the hotel was clean throughout. It is also in such a great location for us to walk with our kids to the children's museum just minutes away. Thank you for a great visit!

Amazing breakfast! Very clean rooms and friendly service! Highly recommend.

Room and hotel felt neglected. They advertise an arcade etc but the arcade hasn’t been serviced in what looked like years. Bowling alley was out of service and they charged $5 per club for a small mini putt game. Fairly clean but our room was dated and the toilet ran constantly. They also wanted to charge and extra $15 for a rollaway bed. Just a money grab. We were very disappointed.

My room was on a floor with many families staying over for a hockey tournament and this group was loud and messy. I should have asked for another room but I was tired and just wanted to rest. The noise did affect my overall opinion of the stay but I suppose some of that was not the hotel's fault. I will say that the overall vibe I got from the staff is that they don't care much about guest's comfort and the pool could have been cleaner.

Gorgeous hotel, very clean, pool was great, food was great. Location was perfect.

The room was ,clean and the staff courteous

Good deal!

Lobby was bright and beautiful, safe parking.

It was clean but it’s a dated hotel. Bathrooms are tiny

Great staff. Exceptional breakfast. Kids enjoyed the pool. Will be back when in Kitchner.

Room clean good gym breakfast was good

Excellent room, location and price

Excellent buffet

we were rush through our breakfast so they could close the buffet

The room was big and clean. The breakfast was great. The staff everywhere was helpful and friendly.

The hotel is not on King Street but on Benton street. Trying to find the hotel entrance to check in was very confusing. The entire hotel reeks of chlorine, I wanted to have dinner at the hotel restaurant and couldn’t stay there cause of the smell. The shared room I was given didn’t block out any noise from the room next door which was very loud all evening. The thermostat was all over the place. I completely froze on my first night and on the second night even though it was set to the same temperature it was extremely hot. While it was nice of the hotel to call my room at 9:30pm to try to offer an upgrade it woke me out of my sleep and completely disrupted my night.

The staff were wonderful and friendly.

No hot water . Too much distuturbance .

Room was clean and spacious. Modern, with comfortable beds. Room had a microwave and mini fridge. Kids enjoyed the pool, although there was a swimming lesson running at the same time which limited the amount of space my kids had to swim. We enjoyed the breakfast buffet. There was a good variety of foods available.