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Five-star service at Swiss-Belhotel Harbour Bay. I was particularly impressed by the hospitality standards set by Tesa and Melantiya. They both demonstrated an 'all out' attitude, handling my requests with efficiency and a personal touch that is rare to find. They are a credit to the Swiss-Belhotel brand and made my stay seamless.

I had a pleasant stay at this hotel. The room was clean and comfortable, the staff were friendly and helpful, and the facilities were well maintained. The service was excellent, and the overall experience was very satisfying. Highly recommended!

I stayed here for 4 nights. The staff was friendly, the room was clean, and I even ordered delicious vegetarian food from room service 😋

All the staff are so helpful and friendly. Keep up the great work. Definitely will go back here again and again.

The hotel is spacious and has open spaces. The hotel grounds are kept clean.

The staff is very friendly, the rooms are clean, and the food is delicious. Highly recommended for a place to stay 😍

The staff was friendly and immediately informed us if we left something in the room. Excellent, honest.

Very good and easy to go anywhere, close to the ferry terminal and shopping center.

The hotel staff is very friendly. If you're looking for food or drinks nearby, the hotel is very close to food vendors, minimarkets like Alfamart and Indomaret, and Nagoya Hill for shopping for Batam souvenirs. The hotel is also close to a BNI ATM, so customers can easily make cash transactions.

The service is friendly and the breakfast is recommended, I want to try again next time 😍

The rooms are spacious and clean. Access is easy. There are also plenty of food stalls nearby. This is my choice whenever I'm on business in Batam City.

It was a good stay. I booked 2 rooms for 4 of us. Friendly receptionists, availability of massage therapy (external vendor arranged by reception), and a free shuttle (10 am & 5 pm) between the hotel and Nagoya Hill/Grand Batam Mall/Harbour Bay ferry terminal. Will book again if I go to Batam.

I always stay here on business trips to Batam. The rooms are spacious and clean. There are many TV channels. The customers are also friendly.

A hidden gem, spacious rooms, and a strategic location close to the mall and Harbourbay Port. I'll be back for another vacation.

Reception is friendly, rooms are very clean, so far so good,

Very good room, very good service. All the best to the hotel. Hope to be back again.

This isn't my first time staying at Triniti, so I return often due to the exceptional service from check-in to check-out. Thank you for always providing the best service ❤️🤝👍