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The staff was very helpful. The elevator to my room was very helpful as I was having health issues. The pool was clean and pleasant.

I made a reservation at the Harris Hotel because it's known for being child-friendly. Ms. Sylvi kindly offered me an upgrade to a pool-view room.

The room is comfortable, clean, suitable for family vacations because there are many activities for children, the check-in and checkout process is fast, the breakfast is delicious with many varieties.

My first time staying alone in a hotel, but the comfort and cleanliness were excellent. When I arrived, the room was clean and smelled great, even the bed perfume was still stuck in my hair, haha. I'm really curious about the air freshener they use.

The atmosphere is very serene, beautiful, and inviting. All the service is friendly.

Friendly service and staff, clean rooms, good facilities, and a complete breakfast selection. Strategically located close to Plaza Araya, a culinary center, shopping, XXI, and Persada Hospital. Very convenient because you can jog in the morning peacefully... Really enjoyed the atmosphere here. Next time I come back here.

This was my first time staying here. The hotel's atmosphere made me extend my stay and avoid moving to another hotel. The friendly staff and the hotel's ambiance made my stay comfortable. Next time I'm in Malang, I'll definitely stay here again.

Overall very satisfying, big room, clean, fragrant, there is a swimming pool, there is a good gym.

Recommended for families with friendly staff, clean rooms, fast wifi, safe 🥰

The room was very comfortable, clean, fully equipped, and the location was perfect for relaxing. I'll be back again.

When you're tired of traveling long distances, a short check-in time is very helpful. Plus the kitchen staff's willingness to serve in the restaurant even though orders were already closed. Amazing, so we didn't have to bother going out to find dinner. Gallons of water are also provided in the lobby to refill as desired. The hot water in the bathroom is strong and functions well. The AC is also cold. Rooms are clean and spacious. Most of the people staying are families, so it feels comfortable. A smoking area is provided in the garden in front of the room.

I really enjoyed staying here. I'll be waiting for the next time I stay here. The service is really good. 🩷🩷🩷🫶🏻🥺

Many thanks to Ms. Shalindri, she was very helpful in the check-in process 🙏🏼

quiet, comfortable environment, far from noise, clean, suitable for families, cheap and delicious food, there is a minimarket

The place is comfortable, clean, and tidy. The staff are polite and friendly. I recommend this place for a short stay.

Thank God, I was given a complimentary room upgrade. The kids loved the family room. The entire staff, from security to the restaurant waiters, were friendly. And best of all, the kids could enjoy breakfast cash-free. The food was plentiful and delicious. Thank you, Hotel Santika Premiere Malang.

Good view location, clean room, friendly and very helpful receptionist, memorable stay experience

The hotel's expectations were in line with its price. The breakfast selection was varied and quite tasty. There are also affordable snacks available in front of the hotel. The hotel staff was friendly and helpful. Overall, I was satisfied with the hotel's service and facilities.