How many rooms are available at The Excelton Hotel Palembang?

The Excelton Hotel Palembang has 149 rooms in total.

Does The Excelton Hotel Palembang provide parking?

Yes, The Excelton Hotel Palembang provides parking. Please confirm details directly with the hotel.

Does The Excelton Hotel Palembang have a swimming pool?

Yes, a swimming pool is available at The Excelton Hotel Palembang.

What do past guests say about The Excelton Hotel Palembang?

The Excelton Hotel Palembang is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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The Excelton Hotel Palembang

Name: The Excelton Hotel Palembang
Address: Jalan Demang Lebar Daun No. 58, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137, Jalan Demang Lebar Daun No. 58, Sumatera Selatan, 30137, Indonesia
Rating: 8.6

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8.6

/10

Very Good

5,828 reviews

What Guests Say About Their Stay

A***i

8.8

/ 10

1. Very strategic location, on Jalan Demang Lebar Daun, close to the city center and many eateries. 2. Stayed in a club room. The air conditioning was cool, the water pressure was strong, the room was clean, and there was a bathtub. The room was at the end with a view of Jalan Demang Lebar Daun. 3. The hotel staff was very friendly, and there was ample parking. 4. Breakfast was quite varied, featuring Indonesian dishes, Palembang specialties, and international dishes. The food was tasty. 5. Check-in and check-out were fast.

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Lindrianasari

10.0

/ 10

The staff at Excelton were incredibly friendly and helpful. This hotel was my family and I's choice when visiting Palembang. The breakfast was excellent, and we were very satisfied. Dine-in service was also excellent.

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L***A

10.0

/ 10

The hotel features complete facilities, clean rooms, a varied breakfast menu, and friendly staff. Thank you, Ms. Ririn, for your service.

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Jesica S.

10.0

/ 10

Excellent and satisfying service. We were greeted warmly from the moment we entered. The front desk staff, Kak Tri, was always friendly and provided the best service. When I discovered the pool water was warm (really warm), I didn't hesitate to take my kids in for a long time. The kids really loved the pool, the best! Last but not least, the excellent service from Kak Reza, who was prompt and always greeted me politely. Breakfast was delicious with many variations, and the restaurant staff were top-notch and so kind!

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E***s

10.0

/ 10

A very pleasant experience, the staff were friendly and very informative, the rooms were clean and comfortable, the breakfast had a lot of choices and was delicious.

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In the Area

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Jalan Demang Lebar Daun No. 58, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

The Excelton Hotel Palembang is located in area / city Ilir Barat I. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in The Excelton Hotel Palembang

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Excelton Hotel Palembang

Jalan Demang Lebar Daun No. 58, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137

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Location

The Excelton Hotel Palembang is located in area / city Ilir Barat I.

About The Excelton Hotel Palembang

The Excelton Hotel Palembang is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, The Excelton Hotel Palembang provides complete services and facilities that you and your colleagues need.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Excelton Hotel Palembang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Excelton Hotel Palembang is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Excelton Hotel Palembang.

All facilities in The Excelton Hotel Palembang

Entertainment Facility

Common Space

Lobby

Accommodation Services

Exterior

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Breakfast (surcharge)
Cafe
Show cooking restaurant
Snacks

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

Hotel Services

Bellhop
Concierge
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Wedding service

General

AC
Ballroom
Banquet
Non-smoking room
Swimming pool
Smoking area

Business Facilities

Business center
Business facilities
Meeting facilities
PRINTER

Accessibilty

Accessible bathroom
Disabled access friendly
Wheelchair accessible

Nearby Facilities

ATM/Banking
Gift shop
Supermarket

Things to Do

Fitness center
Indoor pool

Transportation

Secure parking

Connectivity

Free WiFi

Sports and Recreations

Fitness center

Accommodation Policy & General Information in The Excelton Hotel Palembang

Important Note

Facility Notice
Gym, Spa, Swimming Pool closed temporarily from 10-3-2026 to 20-3-2026.

Deposit Policy
Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Accommodation charges IDR 168,000/guest for extra breakfast.

Breakfast at the accommodation will be provided from 05:00 - 10:00.

Smoking is allowed only in the designated smoking area.

Pets are not allowed in the accommodation.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Excelton Hotel Palembang	149
Number of floors in The Excelton Hotel Palembang	10
Another facilities in The Excelton Hotel Palembang	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in The Excelton Hotel Palembang

What are available facilities at The Excelton Hotel Palembang?

There are top facilites at The Excelton Hotel Palembang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Excelton Hotel Palembang?

The standard check-in time at The Excelton Hotel Palembang is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Excelton Hotel Palembang provide breakfast?

Yes, The Excelton Hotel Palembang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Excelton Hotel Palembang?

The Excelton Hotel Palembang is a 5.0-star hotel.

How many floors does The Excelton Hotel Palembang have?

The Excelton Hotel Palembang has 10 floors.

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More Reviews from Other Guests in The Excelton Hotel Palembang

Overall Ratings & Reviews The Excelton Hotel Palembang

Traveloka (5,828)

8.6

Very Good

From 5,828 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.7

Service and Facilites

8.6

People often mention about The Excelton Hotel Palembang

All

Staff Friendliness (129)

Ambiance (117)

Bedroom (112)

Taste (108)

Variety (108)

Distance to City Center (103)

Hotel Area (103)

Room Space (95)

Bathroom (94)

Family Friendly (83)

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Traveler Reviews The Excelton Hotel Palembang

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Customer reviews

F***l

10.0

/10

Reviewed 23 hour(s) ago

Nice and comfortable to be in the middle of the city.

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Accommodation's Reply

22 Aug 2026

Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that your stay was memorable thanks to our excellent central location and comfortable atmosphere. We hope to welcome you back to Exelton Palembang again. Sincerely, The Management Team, Exelton Palembang

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N***l

10.0

/10

Reviewed 6 day(s) ago

A comfortable place, with a variety of food, but for Palembang cuisine, the vinegar for the pempek is too runny. The rest of the food is delicious. Recommended 👍

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Accommodation's Reply

18 Aug 2026

Dear Valued Guest, We are delighted to hear that our venue is comfortable and the food on the menu is delicious. Your comment regarding the succulent and tasty Pempek Cugo is invaluable feedback, which will help us improve its texture and flavor. We sincerely hope to welcome you again next time to sample other delicious dishes. Sincerely, The Management, The Exelton Palembang

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A***i

8.8

/10

Reviewed 7 day(s) ago

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Accommodation's Reply

20 Aug 2026

Dear Valued Guest, Thank you very much for your positive review and feedback. We are delighted to hear that our excellent location, comfortable Club Room, and outstanding service made your stay memorable. Your comments regarding the breakfast options and the smooth check-in and check-out process are also an encouragement to our entire team to continue maintaining the quality of our service. We hope to welcome you back again on your next visit to Excelton Palembang. Sincerely, The Management Team, Excelton Palembang

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P***i

Staycation

9.4

/10

Reviewed 3 week(s) ago

The hotel was clean and comfortable. The breakfast was delicious.

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1 people find it helpful

Accommodation's Reply

06 Aug 2026

Dear Valued Guest, Thank you very much for your positive review and compliments. We are delighted to hear that the cleanliness, comfort of the hotel, and the breakfast served were to your satisfaction throughout your stay. Guest satisfaction and comfort are always our top priority. We hope this positive experience left a lasting impression, and we look forward to welcoming you again in the future. Sincerely, The Management Team, The Exelton Palembang Hotel

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Ahmad M.

Staycation

10.0

/10

Reviewed 3 week(s) ago

In short, it's the best and there are recommendations for family, relations, friends.

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Accommodation's Reply

04 Aug 2026

Dear Mr. Ahmad, Thank you for your review and feedback. Your positive comments encourage us to provide the best service. We sincerely hope to welcome you again at The Excelton Palembang. Sincerely, The Management Team, The Excelton Palembang

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Verified Traveler

Leisure

10.0

/10

Reviewed 4 week(s) ago

If I have friends/relatives in Palembang, I would recommend it.

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Accommodation's Reply

30 Jul 2026

Dear Valued Guest, Thank you very much for your positive review and your trust in The Excelton Palembang. We are very proud that you enjoyed your memorable stay and that you recommended our hotel to your friends and family. Your recommendation is a great honor for our entire team. We hope to welcome you and your family back again and experience The Excelton's excellent service. See you next time. Sincerely, The Management Team, The Excelton Palembang

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Nurrahmi A.

Staycation

10.0

/10

Reviewed 4 week(s) ago

The staff were very friendly and responsive, so we were well served.

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Accommodation's Reply

24 Jul 2026

Dear Ms. Nurrahmi, We are delighted to hear that the service from all our staff provided you with a memorable, friendly, and attentive experience. The satisfaction and comfort of all our guests is our top priority. This review is a great inspiration for our entire team to continue striving to maintain and improve the quality of our service in the future. We sincerely hope to welcome you back again in the future. Sincerely, The Management Team, The Exelton Palembang

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A***n

Staycation

7.4

/10

Reviewed 5 week(s) ago

Good hotel, but not suitable for families.

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Accommodation's Reply

20 Jul 2026

Dear Valued Guest, A brief message from The Excelton Palembang Hotel: Thank you for taking the time to share your experience and feedback regarding your stay at The Excelton Palembang. We greatly appreciate your compliments and value your suggestions. We are delighted to hear that you have given us a positive rating. We understand your suggestion regarding the hotel's suitability for families. This feedback is very meaningful to us and will be used as input to continuously improve our facilities and services to meet the needs of all guests, including families. Our commitment is to provide comfortable, high-quality, and memorable stays for all guests. Therefore, every suggestion we receive is an encouragement for us to continuously improve and develop our services. We hope to welcome you back to The Excelton Palembang Hotel in the future and provide you with an even better stay. Thank you again for your trust and feedback. We look forward to seeing you again at The Excelton Palembang Hotel. Sincerely, The Management Team, The Excelton Palembang Hotel

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Guest

10.0

/10

Reviewed 7 week(s) ago

Ms. Sila and Ms. Putri provide friendly and polite service.

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Accommodation's Reply

11 Jul 2026

Dear Valued Guest, Excelton Palembang Hotel, We sincerely thank you for your positive review. We are delighted to hear that the friendly and courteous service from Mr. Sila and Ms. Putri made you feel comfortable. We deeply appreciate them both, as customer smiles and satisfaction are our top priority. We hope to welcome you back to Excelton Palembang for another wonderful experience. Have a great day! The Management, Excelton Palembang Hotel

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Verified Traveler

10.0

/10

Reviewed 8 week(s) ago

Nice place to stay with the family.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang is pleased to announce that we would like to express our gratitude for taking the time to share your experience and giving us an excellent rating for your stay at The Excelton Palembang. We deeply appreciate your trust and appreciation. Our entire team is delighted to know that you and your family enjoyed your stay with us. Your positive review inspires and motivates us to strive for excellent service, continuous improvement of facilities, and to provide a comfortable and memorable stay that exceeds all guest expectations. We look forward to welcoming you again at The Excelton Palembang. We hope that on your next visit, we can offer you the best service and create an even more enjoyable and memorable experience. Thank you again for your trust, and we look forward to seeing you again at The Excelton Palembang. Sincerely, The Management Team, The Excelton Palembang

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M***l

Staycation

10.0

/10

Reviewed 8 week(s) ago

Okay, great, comfortable. Close to town.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang Hotel respectfully submits a positive review regarding your stay. We are delighted to hear that you were comfortable during your stay and appreciated our convenient location near the city center. Your review inspires our entire team to strive for the best service and create memorable experiences for all our guests. We look forward to welcoming you back to The Excelton Palembang Hotel on your next visit. Sincerely, The Management Team, The Excelton Palembang Hotel

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H***s

Transit

10.0

/10

Reviewed 8 week(s) ago

It was a truly memorable stay at the Excelton Hotel. Unfortunately, we only had one night, as we were in transit in Palembang and would be continuing our journey onward. Thank you to the Excelton Hotel and the friendly staff, especially the receptionists, Nia and Shila, who were very helpful. Thank you.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, It is with great pleasure that we at The Excelton Palembang welcome you. Thank you for taking the time to share your memorable stay with us. We are delighted that, even though your stay was only one night during your trip, you had a very positive experience at The Excelton Palembang. Thank you for your appreciation of our team, especially Nia and Chila at the reception desk. We will pass on your compliments to them. This recognition encourages our entire team to strive to provide warm, friendly, and sincere service to all our guests. We hope your next trip will be smooth and enjoyable, and we look forward to welcoming you back for a longer stay and allowing you to fully enjoy our facilities and services in the future. Thank you for your trust in The Excelton Palembang. We look forward to welcoming you back again in the future. Sincerely, The Management Team, The Excelton Palembang

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zulkarnain s.

Leisure

10.0

/10

Reviewed 10 week(s) ago

The lobby staff and security guards are friendly, the breakfast is varied and delicious.

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Accommodation's Reply

06 Jul 2026

Dear Mr. Zulkarnain, This is a brief message from Exelton Palembang Hotel. Thank you for staying with us and for taking the time to write a review about our services. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Exelton Palembang Hotel

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S***a

Business

10.0

/10

Reviewed 10 week(s) ago

The hotel staff is friendly, and the cleanliness is okay. It's okay, but it depends on your budget, hehe.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang Hotel extends its deepest respects and gratitude for taking the time to share your stay with us. We are delighted to hear that you were pleased with the friendliness of our staff and the cleanliness of the hotel. Your compliments motivate our entire team to strive for the best possible service for all our guests. We also appreciate your comments regarding the value for money. We are committed to providing comfortable stays with quality services and amenities that align with the value we offer. We look forward to welcoming you back to The Excelton Palembang Hotel on your next visit and providing you with an even more memorable stay. Sincerely, The Management Team, The Excelton Palembang Hotel

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N***r

Business

10.0

/10

Reviewed 11 week(s) ago

Nice room, friendly hotel staff.

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1 people find it helpful

Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang Hotel extends its deepest respects and gratitude for taking the time to write a review about your stay with us. We are delighted to hear that you were satisfied with the comfort of your room and the friendly service from our staff. Guest satisfaction is our top priority, and such compliments motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back to The Excelton Palembang on your next visit and providing you with an even better stay experience. Sincerely, The Management Team, The Excelton Palembang Hotel

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Lindrianasari

Staycation

10.0

/10

Reviewed 12 week(s) ago

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Accommodation's Reply

06 Jul 2026

Dear Ms. Lindriana Nazari, This is a brief message from Exelton Palembang Hotel. Thank you for staying with us and for taking the time to write a review about our services. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Exelton Palembang Hotel

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a***n

Staycation

10.0

/10

Reviewed 12 week(s) ago

Hotel with the best service and facilities

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang Hotel would like to express our gratitude for taking the time to write a positive review about your stay with us. We are delighted that you rated The Excelton Palembang's services and facilities as top-notch. Your compliments motivate our entire team to continue striving to maintain and improve the quality of our services and facilities to ensure every guest's stay is comfortable and memorable. We look forward to welcoming you back to The Excelton Palembang on your next visit. We are committed to providing you with the best possible service to make your stay even more enjoyable. Sincerely, The Management Team, The Excelton Palembang Hotel

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R***i

Staycation

10.0

/10

Reviewed 12 week(s) ago

Very pleasant, very friendly service.

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Accommodation's Reply

09 Jul 2026

Dear Gentlemen/Ladies, Sincerely, The Excelton Palembang Hotel. Thank you for taking the time to share your experience staying with us. We are delighted to hear that you enjoyed your stay and felt the warm welcome from our entire team. Such positive reviews are very meaningful and motivate us to continue providing sincere, friendly, and professional service to all our guests. We hope to welcome you back to The Excelton Palembang Hotel in the future and provide you with an even more memorable stay. Thank you for your trust. Sincerely, The Management, The Excelton Palembang Hotel

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F***z

10.0

/10

Reviewed 12 week(s) ago

Had so much fun after staycation from here. Great hotel & service!

2 people find it helpful

Accommodation's Reply

09 Jul 2026

Dear Valued Guest, Warm greetings from The Excelton Hotel Palembang. Thank you for taking the time to share your wonderful review following your stay with us. We are delighted to know that you had such an enjoyable staycation and that you were pleased with both our hotel and the service provided by our team. Your kind words are truly appreciated and serve as great encouragement for us to continue delivering exceptional hospitality and memorable experiences to all of our guests. It was our pleasure to have you as our guest, and we look forward to welcoming you back to The Excelton Hotel Palembang for another relaxing and enjoyable stay in the near future. Warm regards, Management The Excelton Hotel Palembang

ayu a.

10.0

/10

Reviewed 13 week(s) ago

I used to stay here often. But now it's improved a lot. From the rooms to the food, it's great.

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1 people find it helpful

Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang is pleased to share our gratitude for taking the time to share your experience and positive review of your stay with us. We are delighted and proud to know that you, a repeat guest of The Excelton Palembang, have noted continuous improvements in both the comfort of our rooms and the quality of our food. Your appreciation and support motivate our entire team to strive for continuous improvement in service quality and to provide an even better stay experience for all our guests. Thank you so much for choosing The Excelton Palembang as your accommodation. We look forward to welcoming you again and providing you with the best service on your next visit. Sincerely, The Management Team, The Excelton Palembang

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