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Vietnam (22,630 Resorts)
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Phu Quoc (1,018 Resorts)
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Duong Dong Township (374 Resorts)
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The Shells Resort & Spa Phu Quoc
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The Shells Resort & Spa Phu Quoc
Resorts
8.7
/10
Very Good
507 reviews
What Guests Say About Their Stay
Room Space (6)
Bedroom (6)
Staff Friendliness (5)
Bathroom (5)
Tran
9.4
/ 10
Nice place and beautiful beach for my trip. The good ideas for the next trip in here. Thanks all so much!
Uyen P. C. T.
9.1
/ 10
Our room was quite spacious, very clean, and had all amenities. The staffs were incredibly helpful, attentive, and polite. The breakfast buffet was great with many many dishes and the menu changed everyday. The pool and private beach were the best part though -- beautiful, cool-shaped pool with a nice, clean, and calm beach front. Plus the all-you-can-drink cocktail from Tuesday to Sunday was cherry on top. The location is not too far from the center of Duong Dong either. Overall, I would recommend The Shells and come back for another stay.
Bella P.
10.0
/ 10
best resort I've ever been. it's so relaxing here. the staffs are so friendly, polite and helpful. there are 2 big pools and free cocktail at 18h15-19h. this place has all the amenities you never know you needed
LP
9.1
/ 10
The scenery is just too stunning that they look so unreal. The hotel has its own private beach which is pretty clean and safe as there is lifeguard. All the facilities, the beach and pool are cleaned everyday. The swimming pool is equally nice with an in-pool bar and in-pool sunbed. The hotel room is spacious and comfortable with separate shower room and toilet room. In the evening, you can relax at the balcony with breathtaking view of pool, beach and ocean. Nothing to say, just amazing!
VO THI M. P.
10.0
/ 10
Awesome! Very beautiful! Can't wait to come back
In the Area
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Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in The Shells Resort & Spa Phu Quoc
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Per room per night (excl. taxes & fees)
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What's around The Shells Resort & Spa Phu Quoc
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Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam
Discover More About The Shells Resort & Spa Phu Quoc
Location
The Shells Resort & Spa Phu Quoc is a resort in a good neighborhood, which is located at Duong Dong Township.
About The Shells Resort & Spa Phu Quoc
This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Shells Resort & Spa Phu Quoc.
The Shells Resort & Spa Phu Quoc is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.
From business event to corporate gathering, The Shells Resort & Spa Phu Quoc provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Shells Resort & Spa Phu Quoc, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at The Shells Resort & Spa Phu Quoc is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Shells Resort & Spa Phu Quoc is suitable for you who value privacy during your stay.
This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
The resort’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Shells Resort & Spa Phu Quoc exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Shells Resort & Spa Phu Quoc is a resort with great comfort and excellent service according to most resort's guests.
Get precious and unforgettable moment during your stay at The Shells Resort & Spa Phu Quoc.
All facilities in The Shells Resort & Spa Phu Quoc
Bar, Cafe and Lounge
Swimming Pool
Lobby
Accommodation Services
Exterior
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Brunch
- Buffet dinner
- Cafe
- Continental breakfast
- Dining area
- Fullboard without drinks
- Gala dinner
- Gluten-free meals
- Halfboard without drinks
- Poolside bar
- Bar
- Set menu dinner
- Set menu lunch
- Snack bar
- Vegetarian meal
Things to Do
- Beach towel
- Beach umbrella
- Fitness center
- Garden
- Massage
- Outdoor facilities
- Outdoor pool
- Outdoor pool
- Pool sun loungers
- Private beach
- Sauna
- Spa
- Steam room
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Express check-in
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Porter
- Tours
- Wedding service
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
Public Facilities
- Parking
- Coffee shop
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Clothes dryer
- Family room
- Fireplace in lobby
- Non-smoking room
- Swimming pool
- Terrace
Business Facilities
- Business center
- Computer station
- Conference room
- Meeting facilities
- Photocopier
Nearby Facilities
- Gift shop
- Shops
- Supermarket
Shuttle Service
- Airport transfer (surcharge)
- Ferry terminal shuttle (surcharge)
- Airport transfer
Family-friendly Facilities
- Children pool
Transportation
- Airport transfer
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Accommodation Policy & General Information in The Shells Resort & Spa Phu Quoc
Important Note
Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Accommodation does not serve free extra breakfast.
Breakfast at the accommodation will be provided from 06:30 - 09:30.
Smoking is allowed only in the designated smoking area.
Pets are not allowed in the accommodation.
Child Policy applies at this hotel. Child from 6 to 11 years old will be charged VND 600,000/N/Kid with an extra bed/Sofa bed. Child from 12 & adult will be charged VND 850,000/N/Kid with an extra bed/Sofa bed. Maximum 01 extra bed/Sofa bed in a room
Hotel provides free 2-way airport shuttle bus based on hotel's bus timetable. Please contact to hotel at least 48 hours in advance to make the reservation.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Shells Resort & Spa Phu Quoc | 134 |
Number of floors in The Shells Resort & Spa Phu Quoc | 3 |
Another facilities in The Shells Resort & Spa Phu Quoc | A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast |
Frequently asked question in The Shells Resort & Spa Phu Quoc
What are available facilities at The Shells Resort & Spa Phu Quoc?
There are top facilites at The Shells Resort & Spa Phu Quoc such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Shells Resort & Spa Phu Quoc?
The standard check-in time at The Shells Resort & Spa Phu Quoc is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Shells Resort & Spa Phu Quoc provide breakfast?
Yes, The Shells Resort & Spa Phu Quoc provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Shells Resort & Spa Phu Quoc
Traveloka (507)
8.7
Very Good
From 507 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
8.9
Meal
8.1
Location
8.4
Service and Facilites
8.8
People often mention about The Shells Resort & Spa Phu Quoc
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ห้องน้ำ (7)
พื้นที่ในโรงแรม (6)
ห้องนอน (5)
ระยะทางถึงใจกลางเมือง (4)
ความเป็นมิตรของพนักงาน (4)
เวลาเช็คอิน/เช็คเอาท์ (4)
พื้นที่ในห้องพัก (4)
ความหลากหลาย (4)
ห้องอาหารในโรงแรม (4)
ความเป็นกันเองกับครอบครัว (3)
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Traveler Reviews The Shells Resort & Spa Phu Quoc
Number of reviews per page
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Customer reviews
L***g
7.0
/10
Reviewed 5 day(s) ago
The location is a bit far from the center, those who like quiet should stay here, the road at night is a bit scary to hear ghosts :)), the breakfast buffet is not very diverse, the tram takes a while to pick up guests,
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NP
Nguyen P. K. V.
Staycation
9.4
/10
Reviewed 1 week(s) ago
Nice resort. Staff are very friendly and helpful when I want to heat my food. I also like the peaceful view.
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Accommodation's Reply
10 Jun 2025
Thank you so much for your kind words! We're glad to hear you enjoyed the peaceful view and that our staff could assist you with heating your food. Providing a comfortable and welcoming experience is very important to us, and we're happy you felt well taken care of. We hope to welcome you back again soon
NT
Nguyen T. Q.
6.6
/10
Reviewed 11 week(s) ago
The beach is not good for swimming, too much trash, unsanitary. I called for a car to pick me up at the airport, but the staff said they couldn't arrange a car. Definitely won't come back.
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1 people find it helpful
Accommodation's Reply
03 Apr 2025
Dear Guest,
First of all, we would like to thank you for choosing The Shells for your stay. We are truly sorry to hear that your stay this time was not completely satisfactory. Regarding the resort's free airport shuttle service, you must make a reservation 48 hours in advance for us to arrange it, because we did not make a reservation in advance, the shuttle schedule was full and there was no suitable time for you. We hope to have the opportunity to welcome you back for a better experience
Best Regards
The Shells Team
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V***O
5.7
/10
Reviewed 12 week(s) ago
Starting with the shared toilet, OMG...!! Not flushed yet, very disgusting
Breakfast was limited, the yogurt was rotten, the towels and robes were ruffled, the glass door had a lot of acid residue, there was moss growing in the cracks in the room and toilet. The dried leaves had fallen in front of the room and no one had swept them, the sofa in front was super old. Never coming back again!!!
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Accommodation's Reply
29 Mar 2025
Dear Guest,
We appreciate your review and thank you for choosing The Shells for your stay. However, we regret that your recent visit did not fully meet your expectations.
We take note of your feedback regarding your stay.
We hope to have the opportunity to welcome you back for a more satisfying experience.
Best regards,
Vuong Vo
Front Office Manager
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V***O
5.7
/10
Reviewed 14 week(s) ago
nice view but old hotel, run down, food not good
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Accommodation's Reply
23 Mar 2025
Hello!
Warmest greetings from The Shells resort & Spa
Thank you for taking the time to send us your feedback on the quality of service and facilities at The Shells. We appreciate your comments to make the resort better. We hope to have the opportunity to welcome you back to The Shells for a better experience
Best regards.
Vuong Vo
Head of Front Office
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HP
Hoàng P.
Staycation
9.1
/10
Reviewed 16 week(s) ago
The room wifi is weak, resort. I hope the sellers can fix it. Everything else is great.
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1 people find it helpful
P***n
Staycation
6.1
/10
Reviewed 18 week(s) ago
Old hotel. The bathroom smells dirty and looks horrible. The equipment in the room is very old. The door was broken when checking in. The dining table in the room is very shabby. In general, the old hotel has a high price 😢. The beach is small but there are many reefs so you can't swim. The vacation here is not very fun.
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KC
Katewadee C.
9.1
/10
Reviewed 20 week(s) ago
Everything is good except for the bathroom, the door doesn't close properly and is made of glass, you can barely see the person next to you. Suitable for couples and families.
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N***N
Staycation
5.3
/10
Reviewed 23 week(s) ago
There are much better options in this price range, and it is really not worth the money to experience the vacation here. I had a very bad experience here
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T***y
9.4
/10
Reviewed 29 week(s) ago
Beautiful resort, spacious rooms. A small suggestion is to expand spa services to meet more demand.
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LT
Lai T. D.
Staycation
9.4
/10
Reviewed 29 week(s) ago
The resort is beautiful, the rooms are clean, but I don't know what the problem is, but it's quite difficult to contact the receptionist to call a tram or ask for help over the phone because of the connection.
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2 people find it helpful
N***n
Staycation
10.0
/10
Reviewed 43 week(s) ago
Great, our family felt the staff were very accommodating and provided excellent customer service. If we have the chance we will come back here.
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2 people find it helpful
Accommodation's Reply
24 Aug 2024
Dear Value Guest,
Thank you for choosing The Shells Resort & Spa Phu Quoc and for your compliments about your recent experience.
Your satisfaction is a valuable motivation for our staff to always strive to provide the best quality of service. Therefore, the staff and management team at the resort will constantly strive to bring you better experiences in the future.
Once again, thank you for your trust and choice and we look forward to welcoming you back soon.
Best regards
Phuong Dang
Front Office Manager
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Phan T. T. H.
Staycation
9.3
/10
Reviewed 48 week(s) ago
Enthusiastic staff from the receptionist to the electric car driver. That day I checked in late so the street was very dark. Unfortunately, 1 swimming pool was being repaired so I couldn't use both, the toilet was clogged, the furniture was a bit old, otherwise I was satisfied.
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1 people find it helpful
Accommodation's Reply
23 Jul 2024
Hello Ms. Phan TTH,
Thank you very much for choosing The Shells Resort & Spa Phu Quoc to experience this vacation.
On behalf of the Resort Management Board, we would like to apologize to you and your family for the somewhat disappointing experiences that occurred. We always acknowledge your sincere sharing and take it as motivation to further improve service quality. Surely the problems you commented will be fixed in the near future.
For the Resort, we always want to bring the best to our customers, and we always try to perfect the service, and increasingly improve the quality.
Once again, thank you for your trust in choosing and we look forward to having the opportunity to welcome you back in the near future.
Best regards
Phuong Dang
Head of front office
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NT
Nguyen T. T. C.
Staycation
9.7
/10
Reviewed 52 week(s) ago
The staff are very friendly and very supportive. Includes taxis with suggested places to visit
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2 people find it helpful
HL
Hồng L. T.
9.1
/10
Reviewed 59 week(s) ago
Hôm mình đến phải đợi gần 3h mới có phòng. Ngoài ra thì đồ ăn ổn và bãi biển đẹp
3 people find it helpful
TN
Thân N. P.
10.0
/10
Reviewed 59 week(s) ago
Resort rất rộng trải nghiệm dịch vụ 10/10
3 people find it helpful
Nguyen N. T. A.
9.7
/10
Reviewed 60 week(s) ago
Nhân viên thật sự rất thân thiện luôn. Nhất là các anh lái xe điện chở về phòng, lúc nào cũng cười rất thân thiện. Bữa sáng rất đa dạng món và có thay đổi từng ngày Ngoài ra resort rất đầy đủ tiện nghi, luôn chuẩn bị sẵn khi khách cần. Chỉ có máy sấy hơi khó xài, còn lại mình đều rất hài lòng
3 people find it helpful
Huynh N. A.
8.4
/10
Reviewed 68 week(s) ago
Dịch vụ khách hàng thì ok có đều nội thất quá tệ quá cũ luôn. Đồ ăn sáng thì không có mấy hấp dẫn bình thường. Tolet rất dơ
2 people find it helpful
TK
Tam K.
8.8
/10
Reviewed 69 week(s) ago
Không gian và cơ sở vật chất xứng đáng với giá tiền, yên tĩnh và phù hợp cho một chuyến nghỉ ngơi. Tuy nhiên, những ngày tôi lưu trú ở đây, các bạn ở quầy lễ tân thật sự không cho tôi cảm giác được chào đón. Không có một nụ cười cả lúc check in và check out. Mọi câu nói chào đón được nói ra một cách thủ tục, không cảm xúc, kiểu cho xong việc. Có thể đây không phải là thái độ thường xuyên của các bạn, chỉ vào ngày tôi lưu trú. Dù vậy, là một người cũng làm dịch vụ nên tôi thật sự thấy đáng tiếc khi resort lại mất điểm ở ngay vị trí quan trọng này. Bởi lẽ, theo tôi, lễ tân là sợi chỉ nối xuyên suốt khách hàng và trải nghiệm của họ ở resort. Vào chắc chắn gặp, ra nhất định phải gặp, suốt thời gian ở cần hỗ trợ gì cũng phải gọi lễ tân.... Sự "hiếu khách" của bất kỳ resort nào chắc chắc sẽ thể hiện được ở vị trí này nhiều nhất => Vị trí cần được quan tâm về chọn nhân sự, đãi ngộ, training và cả QC nữa Bù lại, các bạn lái xe điện, rất dễ thương và nhiệt tình 👍
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2 people find it helpful
BH
Bui H. V.
8.8
/10
Reviewed 77 week(s) ago
There is no welcome drink, nor is there a welcome letter in the room. The food is not rich, the air conditioner is hot. 10km from the center, the lights on campus are dark. The beach is also normal and not beautiful. The breakfast food is not delicious and attractive, but the staff is friendly. In general, all services are not worth the price.
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2 people find it helpful
Number of reviews per page
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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