Quay Hotel and Spa

We went to this hotel for a wind down and get away from it all. We didn't use the spa, but we didn't need to. From the moment we arrived we left everything going on back home behind bus, and have returned today totally refreshed and ready to go again!

The room was lovely clean and warm. Dinner was one of the best meals my wife and I have enjoyed for some time and the staff were very friendly,helpful and welcoming. We will return there again and would definitely recommend it.

Great place to stay and relax

Great place

Overall great hotel and wonderful staff. Gym: It would be even better if lighter weights could be available in the gym e.g. handheld Breakfast:

Breakfast was very average and borderline overcooked. Both days an item was missed off the breakfast… day 1 Hashbrown day 2 … Sausage ! The food was luke warm at best and the coffee was weak. Dinner … the restaurant is very expensive and the food poor and the cost of drinks, in particular wine is extortionate. Rooms are really nice and so is raw Spa.

Lovely hotel, stayed several times, always nice and quiet at night, good bed and lovely breakfast

great for a walk, visit the castle(s), explore the area. Rooms nice, great views.

This place is great.

Room was spotlessly clean, all staff exceptionally helpful and food was delicious. As we were only there for one night we didn’t get chance to go into the spa but we hope to next time 😁

It is a surprise to see the hotel because it is hidden in the estate from the road. It is beautifully situated overlooking the straits with the Castle lit up at night. Inside the hotel is tastefully decorated and everywhere is well maintained An excellent place to discover North Wales from.

Cons-I called this hotel in advance to request linens and towels to be washed in unscented detergent and no scented cleaning products used in the room- they said they could honor this request, upon arriving at the hotel in the lobby, we smelled a strong floral scent that continued through the hallway to our room. Our bathroom reeked of the strongest floral scent-worse than the hallways and lobby-we informed a man who brought us extra towels of the smell and my allergies-his response was Oh. He said they spray a linen and lavender spray in the bathrooms of every room. He offered no solutions to the problem and he left. I had a full blown allergic reaction. My face swelled up. I coughed and sneezed and got very little sleep here. Con-you have to book your breakfast time in advance. Our time was for 7:30am. This was hard to do since I got very little sleep. We called to push it back, but they couldn’t change it. They said we could not be more than 10 minutes late. Con-refused to give a late checkout for 1 hour later Con-They don’t care about the health of their guests because they spray toxic scents in the public restrooms, lobby, hallways and rooms. Pros-breakfast was good-was made to order-we ordered fried eggs, bacon, hash browns and pancakes, also-self service buffet of cereal, breads, fruit, yogurt, etc. We were seated by male worker to a table near a window. Pro-located by the water with a nice view, however, extremely cold when we stayed Pro-large bathroom

We enjoyed our recent stay. Large room good view of the bay, walkable to Conwy and Llandudno along the coast. Staff very friendly, good breakfast. Only downside is limited access to the spa which then makes it busy out of hours and not enough room to sit down and relax but overall would recommend

Great stay during our travels, food was good and breakfast Comfortable and clean. Nice spa

Accomodation, food and staff all excellent. only moan is only 2 disabled parking bays but we managed.

Staff were really friendly. Enjoyed the spa. Room was large clean and comfortable. Food in the bar was okay as was breakfast.

Relaxing stay

There was a supermarket near by, buses to travel or just a short car ride to great Orm and town centre We used the excellent facilities at the hotel, the stay was tremendous, delightful and invigorating! Staff were all very cheerful and helpful, especially Maria on reception, who attended to our requirements in the most utmost professionalism and lovely sunny disposition, we will be returning. Thank you!

Ordered take out breakfast after it was offered reception knew when I booked in reminded waiting on staff when I had my meal however checking out nobody knew about it 😥

We loved the gym and spa