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China Airlines: An Introduction

China Airlines is the largest national airline of Taiwan, with its headquarter located at Taiwan Taoyuan International Airport. Every week, China Airlines operates more than 1,400 flights, both domestic and international, to 145 destinations across 29 countries covering Asia, Europe, and America. In operating its flight service, China Airlines offers three types of cabin class, which are Economy Class, Premium Economy Class, and Business Class.


China Airlines Booking & E-ticket

Search and book your China Airlines flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your China Airlines ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your China Airlines e-ticket in My Booking or in your email

How to Pay

Payment for your China Airlines ticket can be made via credit card, internet banking, and Cash at Counter. For complete information about payment methods, please visit How to Pay.

China Airlines E-ticket

China Airlines e-ticket is an eligible proof for booking an China Airlines flight. Show your e-ticket during check-in at the China Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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China Airlines Rating

based on 320 reviews

Service standard: FullService

China Airlines Seat Class

Economy Class

As one of the best airlines in the world according to Skytrax, China Airlines provides an artistic in-flight experience on its Economy Class, available on flights to Los Angeles, San Francisco, New York, Frankfurt, and selected regional routes. The Economy Class cabin is equipped with slimline seats, providing passengers with comfortable legroom and a wide selection of entertainment options. These imprinted seats also symbolize China Airlines’ promise to deliver the best service to its passengers.

In-flight Meal

Passengers departing from Taipei will get an in-flight meal facility served by China Pacific Catering Service (CPCS), who is based in Taipei. The in-flight meal service is also available on all intercontinental flights. However, the menus vary depending on flight class, destination, and the duration. The Eastern and Western meals are the most favorite menus to order, as well as the seasonal menus on selected flight routes.

Premium Economy Class

In addition to the standard Economy Class, China Airlines also offers a Premium Economy Class that comes with more exclusive facilities. Each seat is equipped with a 12-inch HD monitor, a more spacious 39-inch legroom, a multi-function dining table, a personal storage space, a dedicated personal USB port, and a power outlet. Passengers traveling on a long haul flight will also get amenity kits to keep them feeling refreshed throughout the flight.

In-flight Meal

The in-flight meals offered in Premium Economy Class are similar with the ones in Economy Class. Passengers can also pre-order a special meal, including vegetarian meal, religious meal, and infant/child meal. Passengers needing a special meal on their flight can inform the airline during booking, or by contacting China Airlines’ local office at least 24 hours before departure, to request their preferred meal.

Business Class

The Business Class service is available on all China Airlines’ fleets. Whether traveling on a short-haul or a long-haul flight, each passenger is entitled to a premium and exclusive service. There is also a Premium Business Class cabin with a 1-2-1 seat configuration, enabling passengers to have a direct access to the aisle. Each seat in the Business Class cabin is 78-inch wide and can be reclined up to a fully flat 180-degree position.

In-flight Meal

Before the plane takes off, all Business Class passengers will be served in-flight refreshments such as nuts, snacks, and a cup or coffee or tea. Compared to the Economy Class and Premium Economy Class, Business Class offers a wider variety of in-flight meals, including the most favorited Ta-a Noodles.

China Airlines Privilege Programs

Dynasty Flyer

China Airlines has always strived to provide various benefits to its loyal passengers. The airline offers a frequent flyer program called Dynasty Flyer for all its passengers. This program comes with four membership tiers, which are Dynasty, Gold, Emerald, and Paragon. To be able to enjoy maximum benefits by being the Paragon member, passengers have to earn a certain amount of points (miles) within a year. The more distance they travel, the more miles they will earn. Accumulated miles can be redeemed for free access to VIP lounge, free baggage allowance, flight upgrade, and much more.

Airport Lounge

China Airlines passengers get to relax before boarding in nine domestic lounges, located in seven different airports, as well as other airport lounges belonging to SkyTeam airlines partners. China Airlines’ airport lounges are called Dynasty Lounge and Dynasty Supreme Lounge. The facilities here are designed to meet every passenger’s needs, from business facilities, food and beverage bar, telephone, hand-luggage room, newspaper and magazine, television, to free WiFi. There is also a washroom with disability facilities, flight status information, and service counter facility. However, China Airlines airport lounges are only available for Business Class passengers and Dynasty Flyer members.

China Airlines Fleet

Airbus A350-900
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 2-3-2 (Premium Economy)
  • 1-2-1 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 39 inches (Premium Economy)
  • 78 inches (Business)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing B747-400
Seat class:

  • Economy
  • Business

Seat layout:

  • 3-4-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 60 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing B777-300ER
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-4-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 1-2-1 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 39 inches (Premium Economy)
  • 78 inches (Business)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

China Airlines In-flight Crew

China Airlines Flight Attendant Uniform

When China Airlines underwent a Next Generation Era (NexGen) program in 2015, the airline implemented a rebranding strategy, which includes changes in its flight attendant’s uniform. To design this new look, China Airlines teamed up with an Oscar-nominee costume designer, William Chang. The new female flight attendant’s uniform features bold color blocks in sharp contrast, such as red and violet, as well as white and blue-gray, creating a taller silhouette to the flight attendants. Meanwhile, the male flight attendants wear uniforms with darker colors. It features a shirt, vest, and formal suit with a sapphire blue accent on the bottom part. There are also special uniforms for the winter season, which includes a coat and shawl.


China Airlines Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

All routes

Economy Class

Max. 7 kg (Dimension: 23 x 36 x 56 cm)

Max. 30 kg

Premium Economy Class

Max. 35 kg

Business Class

Max. 40 kg

All flights to America

Economy Class

2 pcs (max. 23 kg/pc) (Dimension: max. 115 cm)

Premium Economy Class

2 pcs (max. 28 kg/pc) (Dimension: max. 115 cm)

Business Class

2 pcs (max. 32 kg/pc) (Dimension: max. 115 cm)

China Airlines Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Newborn infants, who are more than 14 days old, are allowed to travel on China Airlines flight, as long as they are accompanied by adults.
  • Infants traveling with an adult and not occupying an individual seat will be charged the infant fare.
  • If one adult travels with two infants, one child fare ticket must be purchased for an occupied seat. The infant must sit in a safety seat during the flight.
  • Infant passengers who want to occupy an individual seat must purchase a child’s fare ticket, in addition to having the safety seat prepared.
Child Passenger Policy (2-12 Years Old)
  • Child passengers must purchase a child’s fare ticket and must be accompanied by adults.
  • Passengers above 12 years old must purchase an adult fare ticket.
  • Unaccompanied minors service is provided to young passengers age 3 months to 12 years old, who are traveling without parents or guardians who are at least 18 years old. The service includes assistance during the check-in process, payment, cancellation, and refund.
  • Parents or legal guardian must sign the Consent & Release for Carriage of Unaccompanied Minors in order to apply for unaccompanied minor services.
  • While the adult ticket fare applies to all unaccompanied minors, additional charges for the unaccompanied minors service vary based on age.
  • Booking for unaccompanied minors must be made at least 72 hours prior to departure.
  • Unaccompanied minors younger than 8 years old are not allowed to travel in first and business classes.
Pregnant Passenger Policy
  • Pregnant passengers are required to inform China Airlines regarding their condition, as well as carry their prenatal records with the required information while traveling.
  • Passengers with a pregnancy of 28 weeks or above are required to contact the China Airlines Reservation Center to obtain medical clearance and confirm the booking by submitting the required document and medical certificate.
  • Medical clearance form and a medical certificate must be signed by a qualified obstetrician and issued within seven days prior to departure.
  • For flight safety and health of the passenger, China Airlines restricts pregnant passenger from traveling beyond 36 weeks of uncomplicated single pregnancy or beyond 32 weeks of uncomplicated multiple pregnancies.
  • Due to health concerns, passengers within 14 days after delivery are not allowed onboard.
Disabled Passenger Policy
  • China Airlines provides a service for passengers with restricted mobility or disabilities, whether it is because of an illness, accident, or other health problems.
  • All China Airlines aircraft are equipped with onboard wheelchairs to facilitate disabled passengers’ movements between their seats and the toilet.
  • Flight attendants will offer assistance to passengers with disabilities in getting to or from their seats during boarding or disembarkation, taking or placing carry-on baggage, or other assistive devices, as well as getting to or from the toilet during the flight.
  • Flight attendants are not permitted to provide feeding assistance, assistance within the lavatory, or assistance at the seat with defecation or urination functions, and medical service.

China Airlines Check-in Policy

China Airlines Check-in Time

Please find the check-in time for all China Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All routes

2 hours before departure

1 hour before departure

China Airlines Online Check-in

Online check-in is also available for China Airlines flights. Please follow the steps below.

  1. Go to China Airlines web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

China Airlines Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit China Airlines Refund Policy for a complete information on refund.

China Airlines Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to China Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact China Airlines directly to reschedule.


 

About China Airlines

China Airlines (IATA code: CI) is the largest national airline in Taiwan, carrying the slogan “Journey With a Caring Smile”. Though its headquarter, as well as its main hub, is located at Taiwan Taoyuan International Airport, China Airlines also flies from Kaohsiung International Airport. With more than 12,000 employees, China Airlines operates more than 1.400 flights every week. Aside from being a member of the SkyTeam alliance, China Airlines also has two subsidiaries, which are Mandarin Airlines and Tigerair Taiwan. Established on 16 December 1959, China Airlines Group emerged from the idea of a retired air force officer. Started its operation as a charter flight service, China Airlines finally established its first scheduled route in 1962, flying from Taipei to Hualien. This route also became the airline’s first domestic service. After almost half a century providing service in the aviation industry, today China Airlines offers flights to 145 destinations across 29 countries worldwide, including 10 European cities, 81 Asian cities, 42 American cities, and 7 Oceania routes. Meanwhile, the domestic routes cover five destinations within Taiwan. China Airlines also owns a cargo service, offering services in similar routes to its international flights. In operating its flight service, China Airlines offers three flight classes, which are Economy Class, Premium Economy Class, and Business Class. Every cabin class is equipped with an in-flight entertainment system and a power outlet. Passengers will also get an in-flight meal service based on their flight routes, cabin class, and duration. Economy Class passengers are entitled to a 30 kg baggage allowance, Premium Economy Class passengers are entitled to a 35 kg baggage allowance, while Business Class passengers are entitled to a 40 kg baggage allowance. Moreover, passengers in all classes are entitled to an additional 7 kg of cabin baggage allowance. Regarding the check-in process, all China Airlines passengers are able to check-in either directly at the airport kiosk or online, from 24 hours to 90 minutes before departure. Passengers with special needs or requests, such as infant passengers, child passengers, pregnant passengers, passengers with restricted mobility or disabilities, are required to inform the airline during check-in to arrange services. China Airlines also provides service for passengers who need a specially arranged meal, with menus ranging from vegetarian meals, religious meals, to baby or child meals. China Airlines also offers a frequent flyer program called Dynasty Flyer. This program comes with four membership tiers, which are Dynasty, Gold, Emerald, and Paragon. To be able to enjoy maximum benefits by being the Paragon member, passengers have to earn a certain amount of points (miles) within a year. The more distance they travel, the more miles they will earn. Accumulated miles can be redeemed for free access to VIP lounge, free baggage allowance, flight upgrade, and much more. To join the Dynasty Flyer program, passengers just need to visit the China Airlines’ official website at https://www.china-airlines.com and click on the “Dynasty Member” link on the top right corner of the website page.

China Airlines History

China Airlines was found by a retired air force officer and started its journey on 16 December 1959. At the time, China Airlines only had a C54 aircraft and two PBY Amphibians that were used to operate charter flights. In the 1960s, China Airlines finally introduced its first scheduled flight from Taipei to Hualien. This route also became the first domestic flight of China Airlines. One year later, China Airlines added Caravelle and Boeing 727-100 aircraft to its fleet, as well as introduced its first international routes to Southern Vietnam, Hong Kong, and Japan. On 2 February 1970, the airline purchased a Boeing 707 aircraft, allowing them to expand their flight routes to San Francisco via Tokyo. The route expansion also includes flight services to Southeast Asia, Northeast Asia, and North America via Japan and Hawaii. In 1995, China Airlines unveiled its “plum blossom” logo to replace the national flag, which had previously appeared on the tail fins of its aircraft. The plum blossom was chosen due to its status as Taiwan’s National Flower. Throughout the 1990s, the airline employed many ex-ROC Air Force pilots. However, due to the company’s poor safety record in the 1990s, China Airlines changed its pilot recruitment practices and began to actively recruit civilian-trained pilots with proven track records. In addition, the company also began recruiting university graduates as trainees in its own pilot training program. Moreover, China Airlines also modified its maintenance and operational procedures, which became instrumental in the company’s improved safety record. China Airlines joined the SkyTeam global alliance on 14 September 2010 and officially became a full member on 28 September 2011. China Airlines was the first Taiwanese airline to join an airline alliance. In March 2014, it was announced that China Airlines would be launching a NexGen (NextGeneration) plan to complement the delivery of its first Boeing 777-300ER. The program, aimed to refresh the carrier’s brand image, included fleet replacements, product innovations, and new uniform introductions. China Airline wanted to introduce unique product offerings that can showcase the beauty of the East and the cultural creativity of Taiwan. Over the period between 2011 and 2015, China Airlines focuses on strengthening its regional network. While from 2015 to 2020, the airline focuses on expanding its European, North American, and Oceanian network with its new long haul fleet. On 1 December 2017, China Airlines will begin to operate three flights each week to London Gatwick Airport. Besides London, China Airlines is also considering to open new flight routes to European destinations such as Barcelona, Madrid, Milan, and Paris, as well as to North America that will include Boston, Chicago, Seattle, and Toronto.

Contact China Airlines

60-3-2142-2383

China Airlines Office

China Airlines
Units 15.01 - 15.02 Level 15 AMODA Building 22, Jalan Imbi 55100 Kuala Lumpur Malaysia

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