Cititel Mid Valley Hotel

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8.5
/10
Very Good
2,649 reviews

What Guests Say About Their Stay

Verified Traveler

9.7
/ 10
Excellent location at Mid Valley Megamall. Staff very friendly; excellent service.

G***a

10.0
/ 10
The hotel is strategically located, with easy access to malls and everywhere else. It's very comfortable, with a currency exchange nearby, souvenir shopping nearby, and budget-friendly. Recommended for a staycation in Kuala Lumpur.
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Verified Traveler

10.0
/ 10
It’s a great hotel. Ideal location to KL and PJ. As it’s attached to a shopping mall, there are so many shops to dine in and do window shopping. Everyone is friendly and nothing is too much of trouble. We have stayed here at least 5 times. No mosquitoes and the hotel is well maintained.

Alan C.

10.0
/ 10
Great place to stay, friendly staff, easy to find hotel parking and lobby, plenty of restaurants and shops within walking distance.

z***i

9.4
/ 10
A short stay at a mall-connected hotel—endless food, fun activities. Perfect blend of convenience and leisure. Shops, dining, entertainment steps away. Ideal for families or solo explorers craving vibrant energy.
In the Area
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Mid Valley City, Lingkaran Syed Putra, Mid Valley City, Kuala Lumpur, Malaysia, 59200

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Cititel Mid Valley Staying at Cititel Mid Valley Hotel is a good choice when you are visiting Mid Valley City. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Cititel Mid Valley Hotel

Mid Valley City, Lingkaran Syed Putra, Mid Valley City, Kuala Lumpur, Malaysia, 59200
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Lobby Cititel Mid Valley Hotel
Lobby 2 Cititel Mid Valley Hotel

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Overview of Cititel Mid Valley Hotel

Cititel Mid Valley Hotel offers a blend of modern comfort and Malaysian hospitality, making it a popular choice for travellers seeking a convenient base in Kuala Lumpur. The hotel boasts a contemporary design, creating a relaxed and inviting atmosphere for guests. Situated in the vibrant Mid Valley City, the hotel is surrounded by a bustling neighbourhood known for its shopping malls, restaurants, and entertainment options. Its prime location provides easy access to various parts of the city, making it ideal for both leisure and business travellers.

The hotel's strategic location ensures seamless connectivity to Kuala Lumpur's key areas. With direct access to the Mid Valley KTM Komuter station, guests can effortlessly explore the city's attractions and business districts. The area is also well-served by taxis and ride-hailing services, providing additional transport options. Cititel Mid Valley Hotel distinguishes itself through its commitment to providing comfortable accommodation at an affordable price, ensuring a memorable stay for every guest.

Cititel Mid Valley Hotel

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Cititel Mid Valley Hotel Facilities

Featuring 646 rooms in total, Cititel Mid Valley Hotel offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Whether you're travelling with family, as a digital nomad, or in a group, Cititel Mid Valley Hotel caters to diverse needs. Families can appreciate the spacious rooms and child-friendly amenities, while digital nomads will find the comfortable workspaces and reliable Wi-Fi ideal for staying connected. Groups can take advantage of the connecting rooms and communal areas for socialising and relaxation. Leisure travellers will enjoy the hotel's proximity to shopping and entertainment options.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi.

Each room is designed with comfort in mind, featuring high-speed Wi-Fi, a dedicated workspace, plush bedding, and modern bathrooms. In-room conveniences such as a mini-fridge, coffee/tea making facilities, and a flat-screen TV ensure a relaxing and enjoyable stay.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Cititel Mid Valley Hotel

Expect a vibrant yet relaxed ambience at Cititel Mid Valley Hotel. The hotel is known for its friendly staff and efficient service, ensuring a pleasant experience from check-in to check-out. Mornings are typically bustling with guests enjoying breakfast and preparing for their day, while evenings offer a more relaxed atmosphere in the common areas.

While Cititel Mid Valley Hotel may not offer organised tours directly, the concierge can provide recommendations and assistance with booking local excursions. Insider tips include utilising the hotel's convenient access to the Mid Valley Megamall for shopping and dining. When visiting local attractions, it's advisable to dress modestly and be mindful of local customs. The check-in process is generally smooth, but having your identification and booking confirmation readily available will expedite the process.

How to Get to Cititel Mid Valley Hotel

Cititel Mid Valley Hotel is easily accessible from a major international airport nearby, with travel times typically around 30-60 minutes by taxi or ride-hailing service, depending on traffic conditions. The hotel is directly connected to the Mid Valley KTM Komuter station, providing affordable bus connections to the city centre and other key areas. This makes it convenient for guests to explore Kuala Lumpur without relying solely on taxis.

Food Near Cititel Mid Valley Hotel

While Cititel Mid Valley Hotel may offer breakfast options, there are numerous dining choices in the surrounding area. The Mid Valley Megamall, located adjacent to the hotel, boasts a wide array of restaurants, cafs, and food courts catering to various tastes and budgets. For a taste of local flavours, consider trying nasi lemak or satay from nearby eateries. Convenience stores are also readily available for snacks and drinks.

Things to Do Around Cititel Mid Valley Hotel

Located in the heart of Mid Valley City, Cititel Mid Valley Hotel offers easy access to a plethora of attractions. The Mid Valley Megamall and The Gardens Mall are premier shopping destinations, offering a wide range of retail outlets, entertainment options, and dining experiences. A short train ride away, you can explore a historic temple or a lively night market, offering a glimpse into local culture and traditions.

For a one-day walkable highlights itinerary, start with shopping at Mid Valley Megamall, followed by a visit to a nearby park for a relaxing afternoon. In the evening, explore the dining options at The Gardens Mall. For a two-day extended stay, consider visiting a cultural spot in the city centre on the second day, followed by a visit to a riverside park for a scenic experience. Both daytime and evening activities are easily accessible from the hotel.

Why Cititel Mid Valley Hotel is Popular Among Travellers

Cititel Mid Valley Hotel is particularly popular among travellers due to its affordability, convenient location, and comfortable accommodations. Repeat visitors often appreciate the hotel's proximity to shopping and dining options, as well as its easy access to public transportation. The hotel's value-for-money proposition and commitment to providing a hassle-free stay make it a top choice for budget-conscious travellers.

Tips for First-Time Visitors

For first-time visitors, consider booking a room with a city view for an enhanced experience. When packing, be sure to include light clothing suitable for the tropical climate, as well as an adaptor for electronic devices. It's also advisable to familiarise yourself with basic Malaysian customs and etiquette, such as dressing modestly when visiting religious sites. While English is widely spoken, learning a few basic Malay phrases can enhance your interactions with locals.

Best Time to Stay at Cititel Mid Valley Hotel

The best time to stay at Cititel Mid Valley Hotel depends on your preferences and budget. The peak season typically falls during school holidays and major festivals, offering a vibrant atmosphere but potentially higher prices. The off-peak season, usually during the shoulder months, offers quieter surroundings and more affordable rates. The weather in Kuala Lumpur is generally warm and humid year-round, with occasional rain showers. Consider planning your visit around local events or holidays for a unique cultural experience. Budget-conscious travellers may find better deals during the quieter times of the year.

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All facilities in Cititel Mid Valley Hotel

Entertainment Facility Cititel Mid Valley Hotel
Entertainment Facility
Common Space Cititel Mid Valley Hotel
Common Space
Lobby Cititel Mid Valley Hotel
Lobby
Accommodation Services Cititel Mid Valley Hotel
Accommodation Services
Exterior Cititel Mid Valley Hotel
Exterior

Public Facilities

  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Dining area

General

  • AC
  • Ballroom
  • Heater
  • Non-smoking room

Accessibilty

  • Accessibility equipment
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Parking with surcharge
  • Car rental
  • Valet parking (surcharge)

Things to Do

  • Massage

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Cititel Mid Valley Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Please be informed that guest are required to present MITI letter or the essential service letter from company for working purpose upon check in.
Baby cot not available for Superior category room types.

Smoking

Smoking is allowed only in the designated smoking area.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cititel Mid Valley Hotel
646
Number of floors in Cititel Mid Valley Hotel
28
Another facilities in Cititel Mid Valley Hotel
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Cititel Mid Valley Hotel

Does the Cititel Mid Valley Hotel provide a late check-out?
Yes, Cititel Mid Valley Hotel in Kuala Lumpur typically offers late check-out options, subject to availability. Late check-out may incur additional charges, and it's advisable to request this service in advance during your stay to ensure availability.
Does the hotel provide early check-ins?
Early check-in at Cititel Mid Valley Hotel in Kuala Lumpur is subject to availability and cannot be guaranteed in advance. If you arrive before the standard check-in time, the hotel staff will do their best to accommodate your request, but it is dependent on room availability at the time of your arrival. To increase the likelihood of securing an early check-in, it is recommended to inform the hotel of your estimated arrival time in advance. Please note that additional charges may apply for early check-in.
Is the Cititel Mid Valley Hotel pet-friendly?
Cititel Mid Valley Hotel in Kuala Lumpur does not allow pets. Guests planning to travel with pets are advised to make alternative arrangements for their furry companions.
What is the cancellation policies?
The cancellation policies for Cititel Mid Valley Hotel in Kuala Lumpur can vary depending on the type of booking and the rate plan selected at the time of reservation. Generally, hotels may offer flexible or non-refundable rates. Flexible rates typically allow for free cancellation up to a certain number of days before check-in, while non-refundable rates may not offer any refund upon cancellation. To ensure you have the most accurate and specific information, please review the cancellation policy details provided during the booking process on Traveloka. Always check the terms and conditions associated with your selected room and rate plan before finalizing your reservation.
Does the hotel provide a car park?
Yes, Cititel Mid Valley Hotel in Kuala Lumpur provides car parking facilities for its guests. Guests can enjoy the convenience of on-site parking, making it easier to explore the city and surrounding areas. Please note that parking availability may be subject to hotel policies and space limitations, so it is advisable to check with the hotel directly for the most current information regarding parking arrangements during your stay.
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More Reviews from Other Guests in Cititel Mid Valley Hotel

Overall Ratings & Reviews Cititel Mid Valley Hotel

Traveloka (1,649)
Other sources (1,000)
8.6
Very Good
From 1,649 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

9.0

Service and Facilites

8.6

People often mention about Cititel Mid Valley Hotel
All
Surroundings (48)
Accessibility (46)
Staff Friendliness (45)
Bedroom (45)
Ambiance (39)
Bathroom (38)
Distance to City Center (35)
Hotel Area (28)
Family Friendly (26)
Check-in/out Time (26)
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Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Cititel Mid Valley Hotel

Number of reviews per page
20
40
Customer reviews
D***l
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
It's the best place and a great hotel, although I noticed the bed sheet cleanliness can be improved. Also, the towels might need to get renewed.
Find this review helpful?
C***g
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Close to Mid Valley Mall is great!
Find this review helpful?
S***h
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The shower water is powerful and warm. The breakfast menu has been upgraded, is quite comprehensive, and tastes quite good.
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1 people find it helpful
Devi F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
I stay many times at this hotel.
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Recently stayed at Cititel Mid Valley and had a pleasant experience overall. The hotel's biggest advantage is its excellent location, with direct access to Mid Valley Megamall and also close to The Gardens Mall, as shopping and dining is very convenient. Making it a great choice for travelers.
1 people find it helpful
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
if I go to KL again I will stay here, access to everywhere is easy and directly connected to the mall
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2 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This was not my first stay at Cititel Mid Valley Kuala Lumpur, and I keep coming back because of its convenient location. It's a great choice for business trips, with a proper work desk and good lighting in the room. I also appreciate the eco-friendly reusable water bottle and refill station. The only area for improvement is the availability of hot drinking water. Overall, it's a comfortable and reliable hotel that I would stay at again.
Read More
Find this review helpful?
Accommodation's Reply
29 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Hotel location was good, connected to the mall. The room was clean and comfortable.
Find this review helpful?
Accommodation's Reply
29 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Excellent location at Mid Valley Megamall. Staff very friendly; excellent service.
1 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Convenient location with Mid Valley Shopping Mall below the hotel.
Find this review helpful?
Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
d***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The location is very good, attached to Mega Mall Mid Valley. So easy to find food, near the hospital.
Find this review helpful?
Accommodation's Reply
29 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Location very good. All is good.
Find this review helpful?
Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good location, 3 times stay here.
Find this review helpful?
Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
E***N
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Booked a deluxe room and requested for an extra bed. The room is really spacious for 3 people, and I love how this hotel provides a water refill area too. The location is perfect, connected to Mid Valley Mall. Wi-Fi is great, the bathroom and bedroom are clean. With the price given, I couldn’t find a better place than this hotel.
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Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
C***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The room is rather small but enough for 2 people and equipped with all useful amenities. One comment on the mirror location that is far from the dressing table and socket points, which makes it difficult for me to get ready with a dryer and iron curler that requires a mirror and socket together. Overall, the location is conveniently connected to Mid Valley shopping mall. No issue with ordering Grab, no need to wait too long.
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Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Josia A.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Can extend check-out time between 1 to 2 hours.
Find this review helpful?
Accommodation's Reply
20 Jul 2026
Dear Josia Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
A***e
icon-origin-TRAVELOKA
6.4
/10
Reviewed 8 week(s) ago
The air conditioning in the room assigned was not functioning well, as the air blown out was hot. We called reception at 8 PM+. It took about 20 minutes for the maintenance technician to come. He adjusted it and told us to wait for 10 minutes to see how it was. In fact, it was still the same. We called reception again at 10 PM and were informed that maintenance was on the way. So we waited, but they did not turn up. We called again and were only informed that there was no maintenance person at that time. Reception offered us to change rooms. The new room was much better. As a guest, I was thinking, don't the maintenance team need to upkeep each room to ensure all are functioning well? Are they doing their work well? This is just my opinion.
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Find this review helpful?
Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
yenni l.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Close to Midvalley so it's easy to shop and also close to the Eye Centre.
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Find this review helpful?
Accommodation's Reply
20 Jul 2026
Dear Yenni Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Great location right in the mall. Check-in and check-out no hassle. Room nice and cozy with a comfortable bed. Limited amenities, though. Probably have to request. Breakfast place being renovated, so temporary in the ballroom with limited seatings. Could have provided more tables and chairs, instead of sitting on sofas, which was quite uncomfortable to have breakfast.
Read More
Find this review helpful?
Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Very good location and experience staying at Cititel.
Find this review helpful?
Accommodation's Reply
07 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Number of reviews per page
20
40

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Exterior 4 Cititel Mid Valley Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Cititel Mid Valley Hotel

Traveloka (1,649)
Other sources (1,000)
8.6
Very Good
From 1,649 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

9.0

Service and Facilites

8.6

People often mention about Cititel Mid Valley Hotel
All
Surroundings (48)
Accessibility (46)
Staff Friendliness (45)
Bedroom (45)
Ambiance (39)
Bathroom (38)
Distance to City Center (35)
Hotel Area (28)
Family Friendly (26)
Check-in/out Time (26)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Cititel Mid Valley Hotel

Number of reviews per page
20
40
Customer reviews
D***l
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
It's the best place and a great hotel, although I noticed the bed sheet cleanliness can be improved. Also, the towels might need to get renewed.
Find this review helpful?
C***g
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Close to Mid Valley Mall is great!
Find this review helpful?
S***h
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The shower water is powerful and warm. The breakfast menu has been upgraded, is quite comprehensive, and tastes quite good.
Translated by Google Icon
See original
1 people find it helpful
Devi F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
I stay many times at this hotel.
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Recently stayed at Cititel Mid Valley and had a pleasant experience overall. The hotel's biggest advantage is its excellent location, with direct access to Mid Valley Megamall and also close to The Gardens Mall, as shopping and dining is very convenient. Making it a great choice for travelers.
1 people find it helpful
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
if I go to KL again I will stay here, access to everywhere is easy and directly connected to the mall
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This was not my first stay at Cititel Mid Valley Kuala Lumpur, and I keep coming back because of its convenient location. It's a great choice for business trips, with a proper work desk and good lighting in the room. I also appreciate the eco-friendly reusable water bottle and refill station. The only area for improvement is the availability of hot drinking water. Overall, it's a comfortable and reliable hotel that I would stay at again.
Read More
Find this review helpful?
Accommodation's Reply
29 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Hotel location was good, connected to the mall. The room was clean and comfortable.
Find this review helpful?
Accommodation's Reply
29 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Excellent location at Mid Valley Megamall. Staff very friendly; excellent service.
1 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Convenient location with Mid Valley Shopping Mall below the hotel.
Find this review helpful?
Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
d***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The location is very good, attached to Mega Mall Mid Valley. So easy to find food, near the hospital.
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Accommodation's Reply
29 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Location very good. All is good.
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Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good location, 3 times stay here.
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Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
E***N
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Booked a deluxe room and requested for an extra bed. The room is really spacious for 3 people, and I love how this hotel provides a water refill area too. The location is perfect, connected to Mid Valley Mall. Wi-Fi is great, the bathroom and bedroom are clean. With the price given, I couldn’t find a better place than this hotel.
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Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
C***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The room is rather small but enough for 2 people and equipped with all useful amenities. One comment on the mirror location that is far from the dressing table and socket points, which makes it difficult for me to get ready with a dryer and iron curler that requires a mirror and socket together. Overall, the location is conveniently connected to Mid Valley shopping mall. No issue with ordering Grab, no need to wait too long.
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Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Josia A.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Can extend check-out time between 1 to 2 hours.
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Accommodation's Reply
20 Jul 2026
Dear Josia Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
A***e
icon-origin-TRAVELOKA
6.4
/10
Reviewed 8 week(s) ago
The air conditioning in the room assigned was not functioning well, as the air blown out was hot. We called reception at 8 PM+. It took about 20 minutes for the maintenance technician to come. He adjusted it and told us to wait for 10 minutes to see how it was. In fact, it was still the same. We called reception again at 10 PM and were informed that maintenance was on the way. So we waited, but they did not turn up. We called again and were only informed that there was no maintenance person at that time. Reception offered us to change rooms. The new room was much better. As a guest, I was thinking, don't the maintenance team need to upkeep each room to ensure all are functioning well? Are they doing their work well? This is just my opinion.
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Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
yenni l.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Close to Midvalley so it's easy to shop and also close to the Eye Centre.
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Accommodation's Reply
20 Jul 2026
Dear Yenni Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Great location right in the mall. Check-in and check-out no hassle. Room nice and cozy with a comfortable bed. Limited amenities, though. Probably have to request. Breakfast place being renovated, so temporary in the ballroom with limited seatings. Could have provided more tables and chairs, instead of sitting on sofas, which was quite uncomfortable to have breakfast.
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Accommodation's Reply
20 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Very good location and experience staying at Cititel.
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Accommodation's Reply
07 Jul 2026
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
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