Resorts World Genting - First World Hotel

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8.2
Very Good
12,748 reviews

What Guests Say About Their Stay

y***s

9.1
/ 10
The room was clean and comfortable, the staff helpful and friendly, the vibes and the scenery were good.

T***n

9.4
/ 10
It was a wonderful experience staying in this hotel, connected to theme park and SkyAvenue mall. No need for transport, just walking.

Mariah Djaja

9.4
/ 10
Great hotel, good service, clean rooms, and very helpful staff. Beautiful view.

Venty

9.4
/ 10
The temperature from Genting Area was helping so much to made our room so cold, so we didn’t use Fan or Air Condition at all First world Manager also nice and friendly. She helped us to do self check in to cut the queue waiting time You can easily find Grocery Shop and 24 Old Town Cafe Nearby hotel

Jery G.

8.5
/ 10
Im checked in here several times already. Refer to its cost, location, and what you’ve got, this hotel is absolutely valuable
In the Area
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Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
Elevator
First World Hotel and Plaza is a three-star hotel in Genting Highlands, a hill resort in Malaysia. One of the world's largest hotel in Malaysia, First World Hotel is adjoined to the First World Plaza, which boasts 500,000 square feet of indoor theme park, shopping centre and food galore. It lushes a grand tropical rainforest greets guests at the main entrance of the First World Hotel and also spacious Spanish courtyard lobby. It features a total of 7,351 rooms and has set the Guinness World Record for Largest Hotel in the World (by number of rooms).By 2006, it featured 6,118 rooms, making it the largest hotel, until The Palazzo, an expansion of The Venetian in Las Vegas, officially opened on 1 January 2008. First World Hotel also regained the Guinness World Record after an opening of a new block and the hotel has received 35.5 million guests since 2006. This amazing hotel is the first hotel in South East Asia to launch E-Kiosk or Express Check-in and Check-out kiosks. In addition, this hotel is also known as 1st World Hotel , First World Genting Highlands and Hotel First World.
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What's around Resorts World Genting - First World Hotel

Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000
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Lobby Resorts World Genting - First World Hotel
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Overview of Resorts World Genting - First World Hotel

Few properties anywhere in the world can claim a room count in the thousands, but First World Hotel can: spread across 16 floors and three towers, it holds 7,351 guest rooms, a scale that has long made it one of the largest single hotels on the planet by room number. That sheer size is the defining fact of a stay here, and it shapes almost everything else about the experience — from the length of the corridors to the way the property is laid out as a self-contained small city rather than a conventional resort wing. First World Hotel sits at the heart of Resorts World Genting in Genting Highlands, Pahang, and is rated as a 3-star property, positioning it firmly as a value-driven base rather than a luxury retreat. The official Resorts World Genting website markets it explicitly on "the best value" for guests who want easy access to the resort's entertainment without paying for a premium tier. It also carries Clean & Safe Malaysia accreditation, a hygiene and safety standard recognised by the Malaysian tourism authorities. On Traveloka, the hotel has built up a substantial guest-review base of 13,216 ratings, averaging 8.2 out of 10 — a "Very Good" score that is notable given how many thousands of guests pass through the property. Location scores particularly well among reviewers at 8.5 out of 10, reflecting how central the hotel sits within the wider resort complex. For travellers weighing where to stay in Genting Highlands, First World Hotel offers a rare combination: enormous inventory, a central footprint, and pricing pitched toward everyday travellers rather than high rollers.

Room Types at Resorts World Genting - First World Hotel

Standard Room

The Standard Room is the entry-level category at First World Hotel, located in Tower 1 and measuring approximately 180 square feet (about 17 square metres). It is a compact configuration built for travellers who mainly plan to spend their time exploring the resort's attractions rather than lounging in-room. Given the size, it suits solo travellers or couples travelling light. As with all room categories here, guests should confirm the current bedding configuration and any recent refurbishment status directly on the listing at the time of booking, since a hotel of this scale periodically rotates room categories in and out of inventory.

Deluxe Room

Also around 180 square feet, the Deluxe Room is housed in Tower 2 and sits alongside the Standard Room as one of the hotel's most widely available categories. The similar footprint between the Standard and Deluxe tiers at First World Hotel means the practical difference between them often comes down to tower location, view, or minor furnishing differences rather than a dramatic size upgrade — worth checking against the specific room description before booking if tower location matters to your plans.

Superior Deluxe Room

Stepping up in size, the Superior Deluxe Room in Tower 2 offers roughly 320 square feet (about 30 square metres), nearly double the footprint of the base categories. This tier is a reasonable middle-ground pick for guests who want a bit more breathing room without moving into the hotel's largest suite-style categories, and it remains one of the more space-efficient choices for the price point the hotel is known for.

Triple Room

The Triple Room is available across both Tower 1 and Tower 2 at around 180 square feet and is designed to accommodate three guests in a single room, making it a practical option for small families or groups of friends who want to share a room rather than book two separate ones. Because the footprint is comparable to the Standard and Deluxe categories, guests planning to use a Triple Room for three adults should expect a snug fit geared toward efficient use of space rather than spacious lounging.

Y5 Deluxe Room and Y5 Triple Room

Tower 3 houses its own set of categories, the Y5 Deluxe Room (about 170 square feet) and the Y5 Triple Room (about 180 square feet). These mirror the Deluxe and Triple concepts found in the other towers but are grouped under the "Y5" designation tied to that specific tower. Guests who have a preference for a particular tower — for instance, due to proximity to a specific lobby entrance or mall access point — should check which tower a given Y5 category sits in before booking, since tower placement can affect walking distance to attractions inside the resort.

World Club Room and World Club Room 2

At the top of the First World Hotel room ladder sit the World Club Room in Tower 1 and World Club Room 2 in Tower 2, both around 430 square feet (about 40 square metres) — more than double the size of the base Standard and Deluxe categories. These are the closest the property comes to an elevated stay within its otherwise value-oriented positioning, and the extra footprint gives guests noticeably more living space, which can matter for longer stays or for guests who want a proper desk and seating area rather than just a bed. As with the rest of the room categories, guests should verify current in-room amenities on the live listing, since a property managing thousands of rooms across multiple towers can have some variation between individual units within the same named category.

Facilities and Amenities

First World Hotel's facilities reflect its role as the accommodation anchor of a much larger entertainment complex rather than a stand-alone resort with an extensive amenities deck of its own. The property itself lists a restaurant, a 24-hour front desk, on-site parking, and elevator access serving its 16 floors — essentials that matter enormously when a single property is moving the volume of guests that First World Hotel handles daily. In-room, confirmed amenities include an in-room safe, a flat-screen television, a shower, a heater (a genuinely useful inclusion given Genting Highlands' cooler highland climate compared with lowland Malaysia), and a work desk. Family rooms are also available for travellers visiting with children. Where First World Hotel's facilities list is comparatively lean is in the resort-style amenities some travellers might expect, such as an on-site pool or gym; neither is confirmed in the property's own listing data, so guests who prioritise swimming or working out should check current facility availability before booking rather than assume it is included, or look at nearby Resorts World Genting properties that are built around those amenities. What First World Hotel offers instead is proximity: because the hotel is physically connected to First World Plaza and sits inside the broader casino and entertainment complex, guests have walk-in access to shopping, dining, and gaming facilities without needing to step outside.

  • Restaurant on-site
  • 24-hour front desk
  • On-site parking
  • Elevator access across 16 floors
  • Direct connection to casino and entertainment areas
  • In-room safe, flat-screen TV, shower, heater, and desk
  • Family room categories available
  • Clean & Safe Malaysia accreditation

Location and Getting There

First World Hotel occupies a genuinely central position within Resorts World Genting, in Genting Highlands, Pahang, at a listed elevation that keeps the surrounding air noticeably cooler than in Kuala Lumpur below. The property connects directly to First World Plaza, giving guests indoor access to shopping and dining without walking outdoors, and it sits close to SkyAvenue, the resort's larger retail and entertainment mall, as well as Skytropolis Indoor Theme Park and the Genting International Convention Centre for guests attending conferences or events. This central footprint is precisely why the hotel scores 8.5 out of 10 on location among Traveloka reviewers, one of its strongest individual review categories. Most travellers reach Genting Highlands from Kuala Lumpur by road or via the Awana Skyway cable car connecting from the base of the mountain, and international visitors typically fly into Kuala Lumpur International Airport first; those still finalising the KL leg of the trip can compare options through flight bookings on Traveloka before making the final ascent to the resort. Once on the mountain, First World Hotel's connected-complex layout means most of the resort's headline attractions are reachable on foot, which is a meaningful convenience given how spread out the wider Genting Highlands area can otherwise feel.

Dining at Resorts World Genting - First World Hotel

Dining at First World Hotel centres on two confirmed outlets on the official Resorts World Genting site: The Junction and The Lobby Café, both positioned to serve the high volume of guests moving through the property's public areas. Beyond these, guests benefit enormously from being connected to First World Plaza and the broader resort complex, where a much wider range of restaurants, cafés, and food courts operate independently of the hotel itself — a practical reality of staying somewhere this size, where the hotel's own outlets are only part of the food picture. Meal quality among Traveloka reviewers currently sits at 7.7 out of 10, the softest of the hotel's category scores, so travellers with specific dining priorities may want to plan at least one meal at a Plaza-level or SkyAvenue restaurant outside the hotel's own two outlets. For guests looking to build out a fuller day around the resort — combining a meal with a nearby attraction or show — it's worth browsing activities and attraction tickets on Traveloka to plan the visit around theme park or entertainment timings.

Why Stay at Resorts World Genting - First World Hotel

The clearest reason to choose First World Hotel is scale-driven value: at 3 stars and positioned by its own operator as "the best value" within the Resorts World Genting portfolio, it offers a genuinely lower entry price point than the resort's 4- and 5-star sibling properties while still placing guests inside the same connected complex. Its 7,351-room inventory also means availability is often easier to secure during peak periods than at Genting's smaller boutique-style hotels, a practical advantage for travellers booking closer to their travel dates. The direct connection to First World Plaza, SkyAvenue, and Skytropolis Indoor Theme Park means guests can move between their room and the resort's main attractions without needing transport, which particularly suits families or groups who want to minimise logistics once they arrive. The 8.2 average review score across more than 13,000 ratings is a meaningful data point precisely because of that guest volume — few properties accumulate feedback at this scale, and the score has held up as "Very Good" despite it. Finally, the in-room heater is a small but genuinely useful detail for guests unused to Genting Highlands' cooler climate, and the Clean & Safe Malaysia accreditation offers an added layer of reassurance on hygiene standards for the property's high guest turnover.

Tips for Booking Resorts World Genting - First World Hotel on Traveloka

Because First World Hotel operates at such scale, room categories can sell out tower-by-tower even when the property overall still shows availability, so it pays to check which specific room type and tower is being offered rather than only glancing at the headline price. Guests wanting extra space should look specifically for the World Club Room or World Club Room 2 categories, which at roughly 430 square feet are more than double the size of the entry-level Standard and Deluxe rooms. Confirm the exact check-in time of 15:00 and check-out at 11:00 before finalising travel plans, and be aware that early check-in outside the standard window can attract a surcharge depending on how far ahead of 15:00 arrival happens — factor that into arrival planning if travelling by an early flight or long drive. Non-Malaysian guests should also budget for a nightly tourism tax and a smaller daily sustainability charge, both billed per room rather than per guest; Traveloka's booking flow displays these clearly at checkout so there are no surprises. Note too that the hotel has suspended daily housekeeping in favour of on-request trash removal, so guests wanting a mid-stay room refresh should ask at the front desk rather than assume it happens automatically. If a different room style or hotel category within Genting Highlands ends up being a better fit, it's worth comparing other Genting Highlands hotel options on Traveloka before locking in a booking, since the resort spans several distinctly different price and amenity tiers.

Other Popular Hotels in Genting Highlands

Resorts World Awana

  • Hotel details: A 4-star property in Gohtong Jaya, part of the wider Resorts World Genting complex, with 324 rooms across 29 floors and a more family-resort feel than the casino-adjacent towers higher up the mountain.
  • Review: Rated well by guests, with strong feedback on family-friendliness and service.
  • Room types: Standard and family room categories, including spacious suite options for larger groups.
  • Facilities: Swimming pool, fitness centre, entertainment facilities, casino access, and Wi-Fi.

Resorts World Genting - Genting Grand

  • Hotel details: A 5-star hotel within Resorts World Genting aimed at guests seeking a more upscale stay than the value-tier towers, with a spa and multiple dining lounges.
  • Review: Consistently praised by guests for cleanliness and service quality.
  • Room types: Deluxe Room, Executive Suite, Grand Suite, and Penthouse categories.
  • Facilities: Spa with sauna and steam facilities, fitness centre, multiple lounges and dining outlets, Wi-Fi, and parking.

Resorts World Genting - Crockfords

  • Hotel details: A 5-star, smaller-footprint luxury property with 93 rooms, positioned as one of the more premium stays within the resort.
  • Review: Rated highly by guests, with particular praise for room comfort and staff service.
  • Room types: Suite-led categories including junior suite configurations.
  • Facilities: Restaurant and bar, free Wi-Fi, casino access, concierge and luggage services, and 24-hour room service.

Resorts World Genting - Genting SkyWorlds Hotel

  • Hotel details: A 271-room property positioned close to Genting SkyWorlds Theme Park, popular with families and groups.
  • Review: Well-reviewed by guests, with cleanliness and room comfort scoring particularly well.
  • Room types: Quad and Sixer rooms designed for larger groups, plus family and non-smoking categories.
  • Facilities: Free Wi-Fi, casino access, 24-hour security, multilingual front desk, and accessible rooms and parking.

Resorts World Genting - RW Hotel

  • Hotel details: A 4-star property within the Resorts World Genting complex offering direct access to indoor theme park attractions and on-site shopping.
  • Review: Guests highlight the convenient central location within the resort.
  • Room types: Deluxe Room, Superior Deluxe Room, and Family Room categories.
  • Facilities: Free Wi-Fi, casino access, parking, and multiple on-site restaurants.

Resorts World Genting - Highlands Hotel

  • Hotel details: A 5-star property set within the resort complex, offering a step up in facilities from the value-tier towers.
  • Review: Guests consistently note the strategic in-resort location and friendly staff.
  • Room types: Deluxe Room, Superior Room, and Executive Suite categories.
  • Facilities: Outdoor swimming pool, gymnasium, restaurant and café, free Wi-Fi throughout, and direct theme park and casino access.

Swiss-Garden Hotel & Residences, Genting Highlands

  • Hotel details: A 5-star residence-style property in Genting Permai, set apart from the main casino complex with a more residential feel.
  • Review: Well-reviewed, with guests praising room cleanliness and breakfast variety.
  • Room types: Executive 2-Bedroom Residence and Premier 2-Bedroom Residence, both with kitchenettes and living areas.
  • Facilities: Rooftop pool and jacuzzi, sauna, fully equipped gymnasium, children's playground, and complimentary parking and Wi-Fi.

Grand Ion Delemen Hotel

  • Hotel details: A 5-star mountain-view property set apart from the main Resorts World Genting complex, built around a distinct dining and family-activity concept.
  • Review: Rated Very Good by guests, with frequent praise for mountain views.
  • Room types: Deluxe King, Deluxe Twin, and multiple bedroom suite categories up to a Penthouse.
  • Facilities: Indoor heated swimming pool and children's pool, fitness centre and sauna, kids' entertainment zone, and multiple dining outlets.

Ready to plan the rest of the trip? Start browsing more options on the Traveloka homepage.

All facilities in Resorts World Genting - First World Hotel

Bar, Cafe and Lounge Resorts World Genting - First World Hotel
Bar, Cafe and Lounge
Entertainment Facility Resorts World Genting - First World Hotel
Entertainment Facility
Fitness Center Resorts World Genting - First World Hotel
Fitness Center
Lobby Resorts World Genting - First World Hotel
Lobby
Exterior Resorts World Genting - First World Hotel
Exterior

Things to Do

  • Casino

General

  • Family room
  • Heater

Public Facilities

  • Parking
  • Elevator
  • Restaurant

In-room Facilities

  • Desk
  • In-room safe
  • Shower
  • TV

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in Resorts World Genting - First World Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

General Check-in Instructions

Tourism Tax of RM 10 per room per night stay will be collected upon check in.
Housekeeping's Service:
1. All cleaned and sanitized hotel rooms will be sealed and stickered with a door seal before guest check-in.
2. Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination.
3. However, Hotel will still provide a quick daily trash removal service.
4. If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.
Sustainability Tax English Version Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in. BM Version Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk. Chinese Version 从2022年3月1日开始,我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
English: Guests are strictly prohibited from making any alterations or modifications to the assigned room(s), including but not limited to: moving, relocating, or damaging any furniture, fixtures, equipment, or other property within the room(s). Guests are also not permitted to bring in any personal furniture, cooking appliances or other large appliances, without permission from the hotel management. Mandarin: 严禁住客对所分配的房间进行任何更动或改装,包括但不限于:搬动、移动或损坏房内的家具、装置、设备或其他财产。 未经酒店管理层许可,住客亦不得擅自携带个人家具、烹饪器具或大型电器进入房间。 Bahasa Malaysia: Para tetamu dilarang sama sekali untuk membuat sebarang perubahan dan pengubahsuaian bilik termasuk tetapi tidak terhad kepada : mengalih, atau merosakkan perabot, peralatan atau harta lain di dalam bilik. Tetamu juga tidak dibenarkan membawa perabot, alat memasak atau peralatan besar lain-lain tanpa kebenaran pihak pengurusan hotel.
Hotel Early Check-In Surcharge: *0600 hrs – 0900 hrs: RM 20 *0900 hrs – 1200 hrs: RM 10 *1200 hrs – 1500 hrs: RM 5
Please be informed that all room bookings must be made under the full name as stated in the guest’s Identification Card (IC) or passport. This is required for verification purposes during check-in. kindly ensure that the name provided at the time of booking matches the official identification document to avoid any inconvenience upon arrival.
Our Legendary Buffet Breakfast is moving to The Food Factory! Starting 03 Oct 2026, we are officially moving our buffet breakfast from Coffee Terrace to a new home at The Food Factory (Level 4, First World Plaza).
Please be advised that due to Stage 5 of Le Tour de Langkawi 2026, the downhill road from the Mushroom Farm Roundabout (KM0.7) to the Batang Kali Security Checkpoint will be temporarily closed on Thursday, 1 October 2026, from 11:00 AM to 3:00 PM. Please note that closure times are approximate and may change based on race conditions. Guests traveling uphill to Resorts World Genting should anticipate potential traffic delays around the Gohtong Jaya Roundabout. Cable car services (Awana SkyWay and Genting SkyWay) will operate as normal. We strongly recommend adjusting your travel schedule accordingly to ensure a seamless trip.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at Resorts World Genting - First World Hotel
7000
Number of floors in Resorts World Genting - First World Hotel
16
Another facilities in Resorts World Genting - First World Hotel
Casino, Family room, Heater, Desk, In-room safe

Frequently asked question in Resorts World Genting - First World Hotel

What is the check-in and check-out time at Resorts World Genting - First World Hotel?
Check-in at Resorts World Genting - First World Hotel begins at 15:00 and check-out is at 11:00. Guests arriving earlier than the standard check-in window may be offered early check-in for a surcharge depending on how early they arrive, so it helps to plan arrival time in advance.
How many rooms does Resorts World Genting - First World Hotel have?
Resorts World Genting - First World Hotel has 7,351 rooms spread across 16 floors in three towers, making it one of the largest single hotel properties by room count anywhere. This scale means a wide range of room categories is usually available even during busy periods.
Where is Resorts World Genting - First World Hotel located?
Resorts World Genting - First World Hotel is located in Genting Highlands, Pahang, directly connected to First World Plaza and close to SkyAvenue, Skytropolis Indoor Theme Park, and the Genting International Convention Centre, putting most resort attractions within walking distance.
What room types are available at Resorts World Genting - First World Hotel?
Room categories at Resorts World Genting - First World Hotel include the Standard Room, Deluxe Room, Superior Deluxe Room, Triple Room, Y5 Deluxe Room, Y5 Triple Room, and the larger World Club Room and World Club Room 2, which are roughly double the size of the entry-level rooms.
Does Resorts World Genting - First World Hotel have a swimming pool or gym?
A swimming pool and gym are not confirmed among the listed facilities at Resorts World Genting - First World Hotel. Guests who want these amenities should check the current facility list on the listing before booking, or consider a nearby Resorts World Genting property that includes them.
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More Reviews from Other Guests in Resorts World Genting - First World Hotel

8.2
Very Good
From 12,748 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.1

Meal

7.7

Location

8.5

Service and Facilites

7.9

People often mention about Resorts World Genting - First World Hotel
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Room Space (85)
Check-in/out Time (83)
Surroundings (72)
Ambiance (64)
Bedroom (64)
Accessibility (63)
Staff Friendliness (59)
Bathroom (50)
Hotel Area (47)
Soundproof (44)
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Traveler Reviews Resorts World Genting - First World Hotel

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Customer reviews
Y***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
A bustling hotel with visitors and recommended for family vacations. There are lots of food and play areas nearby, and the air is cool 👍. Check-in took a while, but it was okay, they helped. The room wasn't very big and a bit unclean, with lots of hair on the carpet. Fans are provided because the air is cold and it's uphill. Otherwise 👍
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Hardianto P.
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9.0
/10
Reviewed 2 week(s) ago
Check-in took forever; if you purchased through the app, you couldn't check in yourself. The receptionist was incredibly slow, waiting in line for almost two hours to get your number.
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Bernard L.
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Leisure
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6.7
/10
Reviewed 3 week(s) ago
Requested a non-smoking room but was still allocated a smoking room. The room reeks of smoke smell and it is very disgusting. To request a non-smoking room requires an additional payment, which I think is quite absurd. Other than the smell, the room is liveable, clean, and basic. The safe in the room does not work anymore. Towels also reek of smoke smell. For 1 or 2 nights, I think it is fine, anything longer will not be bearable.
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A***s
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9.4
/10
Reviewed 3 week(s) ago
Accommodation with direct access to the mall 😁
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is quite comfortable, close to places to eat, malls, and play/entertainment areas.
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2 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
My booking was not updated. Tried the self-check-in machine but was told to approach the help desk. The queue was super long, which took more than 1 hour. 😠
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A***i
icon-Staycation
Staycation
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8.2
/10
Reviewed 5 week(s) ago
Booked a room with two beds, but was given a single bed! The hotel lobby staff were completely unfriendly and unhelpful to guests struggling with the check-in machine. Instead, they were cold and indifferent when asked for information and assistance.
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2 people find it helpful
N***a
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Staycation
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8.5
/10
Reviewed 7 week(s) ago
The location is very close to the mall and theme park. Overall, it's good, but the rooms are a bit small.
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1 people find it helpful
Ratna P. S.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
This hotel is in the same building as the casino and Skytropolis. Most importantly, finding food is incredibly easy, as there are plenty of food vendors available 24/7. You can find everything just by walking, eliminating the need for transportation.
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1 people find it helpful
Christy
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Leisure
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9.4
/10
Reviewed 8 week(s) ago
The atmosphere is quite nice even though the air is very cold there.
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1 people find it helpful
Verified Traveler
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Leisure
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6.4
/10
Reviewed 8 week(s) ago
1) The TV screen was cracked, and they wouldn't repair or replace it. The customer had to inform the housekeeper to inspect the room before they would fix it. 2) There was dust and debris in the room, and they didn't vacuum or clean it properly. 3) The hotel confirmed a high floor booking but assigned a low floor, which was terrible and unacceptable. They should not do this again.
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1 people find it helpful
y***s
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9.1
/10
Reviewed 8 week(s) ago
The room was clean and comfortable, the staff helpful and friendly, the vibes and the scenery were good.
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A***n
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8.8
/10
Reviewed 8 week(s) ago
Okay, stay here because it's easy to get everywhere. The rest is pretty standard.
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Richard J.
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Medical
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8.4
/10
Reviewed 8 week(s) ago
The hotel's location is excellent, with easy access to amusement parks and shopping centers. However, the rooms, lobby, and elevators feel dated. I encountered an elevator with a broken door (one that wouldn't close).
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1 people find it helpful
Andrew D.
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10.0
/10
Reviewed 9 week(s) ago
Check-in and check-out is very easy, strategic mall near mall access
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Andrew D.
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10.0
/10
Reviewed 9 week(s) ago
Check-in and check-out is very easy, strategic mall near mall access
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1 people find it helpful
David P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 10 week(s) ago
The room we got smelled of tobacco and had no window. It was a cheap room, but we did not know it would be that bad.
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Enny
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
Bad hotel, old hotel without good maintenance. Sorry to say, not recommended. Never come again.
1 people find it helpful
Catrine R.
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Leisure
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10.0
/10
Reviewed 13 week(s) ago
It's fun, close to everything. The hotel is big and clean, and there's lots of food around.
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1 people find it helpful
F***k
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
Genting has many activities. This hotel is very good in terms of location, so it's easy to go everywhere, especially if you want to visit Skyworld. But the room is small, actually.
1 people find it helpful
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Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
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