Resorts World Genting - First World Hotel

Hotels
8.2
/10
Very Good
13,070 reviews

What Guests Say About Their Stay

Surroundings (60)
Accessibility (54)
Bedroom (41)
Hotel Area (38)

Mariah Djaja

9.4
/ 10
Great hotel, good service, clean rooms, and very helpful staff. Beautiful view.

Venty

9.4
/ 10
The temperature from Genting Area was helping so much to made our room so cold, so we didn’t use Fan or Air Condition at all First world Manager also nice and friendly. She helped us to do self check in to cut the queue waiting time You can easily find Grocery Shop and 24 Old Town Cafe Nearby hotel

Jery G.

8.5
/ 10
Im checked in here several times already. Refer to its cost, location, and what you’ve got, this hotel is absolutely valuable

jane m.

9.7
/ 10
I have no difficulty at all when I checked in, because all the guests were expected to do it on the check in machine. I got my room on level 7, the room was clean and the water heater was working. I love this hotel!

Thi Thanh Hang Vo

9.1
/ 10
The hotel is very big, only 3 days to go. Integration of services in here. Ky think romance is wonderful
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Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
Elevator
First World Hotel and Plaza is a three-star hotel in Genting Highlands, a hill resort in Malaysia. One of the world's largest hotel in Malaysia, First World Hotel is adjoined to the First World Plaza, which boasts 500,000 square feet of indoor theme park, shopping centre and food galore. It lushes a grand tropical rainforest greets guests at the main entrance of the First World Hotel and also spacious Spanish courtyard lobby. It features a total of 7,351 rooms and has set the Guinness World Record for Largest Hotel in the World (by number of rooms).By 2006, it featured 6,118 rooms, making it the largest hotel, until The Palazzo, an expansion of The Venetian in Las Vegas, officially opened on 1 January 2008. First World Hotel also regained the Guinness World Record after an opening of a new block and the hotel has received 35.5 million guests since 2006. This amazing hotel is the first hotel in South East Asia to launch E-Kiosk or Express Check-in and Check-out kiosks. In addition, this hotel is also known as 1st World Hotel , First World Genting Highlands and Hotel First World.
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What's around Resorts World Genting - First World Hotel

Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000
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Overview of Resorts World Genting – First World Hotel

Resorts World Genting – First World Hotel is one of the world's largest hotels, a distinction it has held for much of its history since opening in 2000. With 7,351 rooms spread across 16 floors, the property is an integral component of the Resorts World Genting integrated entertainment complex, a fully self-contained resort destination set in the Titiwangsa Mountains of Pahang, approximately 51 kilometres northeast of Kuala Lumpur. Rated 3.0-star, the hotel delivers straightforward, comfortable accommodation positioned primarily as a gateway to the full Resorts World Genting entertainment experience, which includes theme parks, a casino, shopping malls, cable car rides, and an extensive dining precinct. Whether you are visiting for a family holiday, a corporate incentive trip, or a weekend mountain escape, First World Hotel gives you direct access to one of Asia's most visited resort destinations the moment you step out of your room.

At an elevation of approximately 1,800 metres above sea level, Genting Highlands enjoys cool temperatures year-round, averaging between 15°C and 25°C — a refreshing contrast to Malaysia's tropical lowland climate. This highland cool, combined with the comprehensive resort facilities, makes Genting a year-round destination for domestic and international visitors seeking a mountain getaway that is easily accessible from Kuala Lumpur. The cool air is genuinely distinct from anywhere else in peninsular Malaysia, and the opportunity to wear a light jacket or sweater in a country where year-round heat is the norm is something that resonates strongly with Malaysian visitors, particularly families with children who associate Genting with school holiday excitement.

Room Types at Resorts World Genting – First World Hotel

First World Hotel provides over 7,351 rooms across three towers (Tower 1, Tower 2, and Tower 3), making it one of the world's largest hotels by room count. The hotel offers eight distinct room categories, each equipped with an in-room safe, flat-screen TV, shower, and heater — an essential amenity given Genting Highlands' cool highland climate where temperatures can drop below 15°C at night.

1. Standard Room (~180 sq ft / 17 sqm) — Tower 1

The Standard Room is the entry-level category at First World Hotel, offering approximately 180 square feet of functional space in Tower 1. The room is designed for efficiency and comfort, with all essential amenities including heater, in-room safe, flat-screen TV, and shower. Available in twin or double bed configurations, the Standard Room is the most affordable gateway to the full Resorts World Genting experience.

2. Deluxe Room (~180 sq ft / 17 sqm) — Tower 2

Located in the newer Tower 2, the Deluxe Room offers approximately 180 square feet with updated furnishings and a refreshed interior design compared to the Standard Room. The Tower 2 location provides convenient access to a different set of resort corridors and dining outlets.

3. Superior Deluxe Room (~320 sq ft / 30 sqm) — Tower 2

The Superior Deluxe Room is nearly double the size of the Standard and Deluxe categories at approximately 320 square feet, providing significantly more living space for guests who want a more comfortable base during their Genting stay. Located in Tower 2, this room type is well suited to couples and families who plan to spend time relaxing in the room between resort activities.

4. Triple Room (~180 sq ft / 17 sqm) — Towers 1 & 2

The Triple Room is specifically configured to accommodate three guests within approximately 180 square feet, making it an economical option for small groups of friends or families with an older child. Available in both Tower 1 and Tower 2.

5. Y5 Deluxe Room (~170 sq ft / 16 sqm) — Tower 3

The Y5 Deluxe Room is located in Tower 3 and offers approximately 170 square feet with a contemporary design aesthetic targeted at younger travellers. The Y5 rooms feature a more modern, vibrant interior style that differentiates them from the classic tower rooms.

6. Y5 Triple Room (~180 sq ft / 17 sqm) — Tower 3

The Y5 Triple Room accommodates three guests in Tower 3's contemporary-styled rooms, combining the Y5 design language with the practical three-person sleeping arrangement.

7. World Club Room (~430 sq ft / 40 sqm) — Tower 1

The World Club Room is the premium category at First World Hotel, offering approximately 430 square feet of living space including a dedicated sitting area. This is the most spacious room type in the hotel and provides a significantly more luxurious experience, with upgraded furnishings and a living area for relaxation. Ideal for guests seeking comfort and space during their Genting Highlands stay.

8. World Club Room 2 (~430 sq ft / 40 sqm) — Tower 2

The World Club Room 2 mirrors the premium specification of the Tower 1 World Club Room but is located in Tower 2, offering approximately 430 square feet with a living area and upgraded amenities. The Tower 2 location provides an alternative access point to the resort's facilities.

All rooms across the hotel include a heater, which is essential for Genting Highlands' cool climate. The integrated resort design means guests step directly from the hotel into the SkyAvenue entertainment, dining, and retail precinct without going outdoors.

Facilities and Amenities at Resorts World Genting – First World Hotel

First World Hotel provides a range of in-property and resort-wide facilities. Within the hotel itself, guests have access to an on-site restaurant, 24-hour front desk reception, elevator access across all floors, and on-site parking. In-room safe and flat-screen TV are standard across all room categories, and the in-room heater is particularly appreciated during cooler highland evenings. The 24-hour front desk ensures that guests arriving on late-night bus services or by personal vehicle have full check-in availability at any hour.

As part of the wider Resorts World Genting complex, First World Hotel guests benefit from access to SkyAvenue Mall, Genting Highlands Premium Outlets, and an extensive selection of international and local restaurants within the integrated resort precinct. The Genting Skyway cable car and Awana Skyway gondola connect the resort to the lower stations, offering a scenic journey as part of the arrival and departure experience. The indoor theme park, Twenty First Century Fox World, and outdoor attractions form part of the resort's entertainment offering. A non-smoking policy is enforced throughout the hotel.

Location and Getting to Resorts World Genting – First World Hotel

Resorts World Genting – First World Hotel is located at Genting Highlands, Pahang, Malaysia, 69000. The resort is accessible via the Karak Highway from Kuala Lumpur, with a dedicated express bus service from Pudu Sentral (Puduraya) bus terminal in KL city centre operating regular departures to Genting Highlands throughout the day. The journey takes approximately one hour by road. Taxis and Grab rides are available from Kuala Lumpur for guests who prefer direct private transport.

The Genting Highlands Bus Terminal at the base of the mountain connects to the Awana Skyway gondola, which carries guests up to SkyAvenue at the summit in a scenic 10-minute ride. The arrival experience via the gondola is a highlight for first-time visitors. Guests driving from KL should take the Karak Highway (E8) and follow signage to Genting Highlands; toll charges apply. The car park at the summit is large, but during peak periods such as school holidays and long weekends, arriving early is advisable to secure a convenient spot.

Dining at Resorts World Genting – First World Hotel

First World Hotel has an on-site restaurant serving guests during their stay. The wider Resorts World Genting complex surrounding the hotel provides an extraordinary choice of dining options, from Malaysian hawker-style food courts to international chain restaurants, fast food outlets, and fine dining venues — all accessible on foot from the hotel's entrance via the covered resort walkways. Guests are, in practice, never far from a meal regardless of the time of day or their dining preference. The resort's food court offers an extensive variety of Malaysian cuisines at accessible prices, serving everything from Malay nasi campur and laksa to Cantonese dim sum and Western fast food. The range of dining options across Resorts World Genting makes meal planning for families and groups completely straightforward, as every taste preference and budget is catered for within the same integrated complex.

Booking Resorts World Genting – First World Hotel on Traveloka

Book Resorts World Genting – First World Hotel through Traveloka Malaysia for the best price with no hidden fees. Check-in is from 15:00 and check-out is before 11:00. Non-Malaysian guests are required to pay a Tourism Tax of from RM 10 per room per night, collected at check-in. Given the hotel's popularity as a gateway to the Resorts World Genting entertainment complex, advance booking is strongly recommended during Malaysian public holidays, school holidays, and long weekends, when demand at Genting reaches its peak and room availability fills within days of announcement. Booking via Traveloka Malaysia provides instant confirmation, a best-price guarantee, and the ability to manage your reservation digitally from check-in through check-out.

All facilities in Resorts World Genting - First World Hotel

Bar, Cafe and Lounge Resorts World Genting - First World Hotel
Bar, Cafe and Lounge
Entertainment Facility Resorts World Genting - First World Hotel
Entertainment Facility
Fitness Center Resorts World Genting - First World Hotel
Fitness Center
Lobby Resorts World Genting - First World Hotel
Lobby
Exterior Resorts World Genting - First World Hotel
Exterior

In-room Facilities

  • Desk
  • In-room safe
  • Shower
  • TV

Public Facilities

  • Parking
  • Elevator
  • Restaurant

General

  • Family room
  • Heater

Things to Do

  • Casino

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in Resorts World Genting - First World Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

Tourism Tax of RM 10 per room per night stay will be collected upon check in.
Housekeeping's Service:
1. All cleaned and sanitized hotel rooms will be sealed and stickered with a door seal before guest check-in.
2. Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination.
3. However, Hotel will still provide a quick daily trash removal service.
4. If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.
Sustainability Tax English Version Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in. BM Version Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk. Chinese Version 从2022年3月1日开始,我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
English: Guests are strictly prohibited from making any alterations or modifications to the assigned room(s), including but not limited to: moving, relocating, or damaging any furniture, fixtures, equipment, or other property within the room(s). Guests are also not permitted to bring in any personal furniture, cooking appliances or other large appliances, without permission from the hotel management. Mandarin: 严禁住客对所分配的房间进行任何更动或改装,包括但不限于:搬动、移动或损坏房内的家具、装置、设备或其他财产。 未经酒店管理层许可,住客亦不得擅自携带个人家具、烹饪器具或大型电器进入房间。 Bahasa Malaysia: Para tetamu dilarang sama sekali untuk membuat sebarang perubahan dan pengubahsuaian bilik termasuk tetapi tidak terhad kepada : mengalih, atau merosakkan perabot, peralatan atau harta lain di dalam bilik. Tetamu juga tidak dibenarkan membawa perabot, alat memasak atau peralatan besar lain-lain tanpa kebenaran pihak pengurusan hotel.
Hotel Early Check-In Surcharge: *0600 hrs – 0900 hrs: RM 20 *0900 hrs – 1200 hrs: RM 10 *1200 hrs – 1500 hrs: RM 5

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at Resorts World Genting - First World Hotel
7000
Number of floors in Resorts World Genting - First World Hotel
16
Another facilities in Resorts World Genting - First World Hotel
Desk, In-room safe, Shower, TV, Family room

Frequently asked question in Resorts World Genting - First World Hotel

What are the check-in and check-out times at Resorts World Genting - First World Hotel?
Check-in at Resorts World Genting - First World Hotel is from 15:00 and check-out is before 11:00.
What is the star rating of Resorts World Genting - First World Hotel?
Resorts World Genting - First World Hotel is a 3.0-star property.
How many rooms does Resorts World Genting - First World Hotel have?
Resorts World Genting – First World Hotel has 7,350 rooms spread across 28 floors, making it one of the world's largest hotels by room count.
Where is Resorts World Genting - First World Hotel located?
Resorts World Genting - First World Hotel is in Genting Highlands, Pahang. The address is Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000.
What facilities does Resorts World Genting - First World Hotel offer?
Resorts World Genting - First World Hotel provides: Restaurant, 24-Hour Front Desk, Parking, Elevator. Additional charges may apply for some facilities.
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More Reviews from Other Guests in Resorts World Genting - First World Hotel

8.2
Very Good
From 13,070 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.1

Meal

7.7

Location

8.5

Service and Facilites

7.9

People often mention about Resorts World Genting - First World Hotel
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Room Space (67)
Check-in/out Time (66)
Surroundings (52)
Accessibility (47)
Bedroom (47)
Staff Friendliness (45)
Ambiance (45)
Bathroom (37)
Soundproof (34)
Hotel Area (32)
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Traveler Reviews Resorts World Genting - First World Hotel

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20
40
Customer reviews
H***i
icon-origin-TRAVELOKA
8.0
/10
Reviewed 5 day(s) ago
It's not safe. Some people like to vape in the hallway in front of their rooms. So, for some of us girls, passing through the hallway feels uncomfortable.
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Suwanda
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
Clean rooms and suitable for children
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Suwanda
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 day(s) ago
Clean room, suitable for children
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Edy
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 day(s) ago
Check in this year is faster than last year... Room cleanliness is good... Just a simple breakfast.
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S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The location is close to the mall, the room is quite comfortable, but the bathroom is too small.
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 1 week(s) ago
The check-in clerk was the worst I have ever encountered and was not helpful at all. We were checking in at 11:30 at night, but he moved really slow and kept going back and forth for conversation with his friends. Also, he missed the other booking under the same name, which resulted in 1 hour just for checking in. The rooms were dirty, and the hotel tower is far from the lobby. Only good for the mall below.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Good according to my order. Everything is good except toothbrush equipment is not provided.
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Paulus
icon-origin-TRAVELOKA
6.9
/10
Reviewed 1 week(s) ago
Standard room with a high price. Only the location is very good.
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anita f.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
The 2.5 million deluxe room is very small, there is a window but the view is from another room... Check in took 2 hours, check in at the counter there is an additional fee of 15 ringgit + 3 ringgit government tax + 10 ringgit hotel tax... Want to check in at the passport machine can't be read, I don't know...
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V***n
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 week(s) ago
The check-in process was very difficult and long. We had several room reservations under the same name, just on different check-out days. The staff directed us to use the machine, which failed several times and couldn't complete the check-in process to get our room cards, so we had to queue to speak directly to the counter staff (the machine's assist staff couldn't help). The queue was 160+ people. If we had just gone straight to the counter, everything would have been safe and sound. The check-in process for 8 rooms under the same name took 4.5 hours to complete. It was truly tiring and disappointing, half a day was wasted just for a check-in that should have been easy and seamless. The standard rooms were like those of old hotels, the carpets were stained, and the furniture was peeling and worn. On the last day of our stay, we heard a fire alarm siren, blaring 3 times, with no speaker announcement. Calls to the receptionist went unanswered, so the occupants didn't know if it was a false alarm or not. We went down to the lobby floor, half panicked, as the security staff had no idea there was a fire alarm sounding on several floors (floors 18-22). We waited a while downstairs and finally got confirmation that it was just a false alarm. Overall Genting is still a good experience, but the hotel management really needs serious improvements and changes.
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A***n
icon-origin-TRAVELOKA
8.3
/10
Reviewed 2 week(s) ago
Good location but sucks for the check-in process. The queue for booking validation was long and very slow before you could use self check-in. We spent one hour until we got the key.
1 people find it helpful
Benedict a. k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 2 week(s) ago
You get what you pay for—for 150RM I can’t really complain much. One of the most affordable hotels in the area
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R Iwa S. R. T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
I came earlier and, as a third party from app, could not early check-in directly via standing machine. It had to be from the desk counter, which was written for other applications' bookings. There were 3 staff who helped me very much (sorry, I didn't remember their names), and finally, I did early check-in around 12:00.
1 people find it helpful
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A great hotel for a family vacation. The weather is pleasant, and it's close to everything you need. The children's play area is also really fun.
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1 people find it helpful
Vincent G.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
When checking in, it made me wait around 2 hours. Their machine didn't update data so fast.
3 people find it helpful
Evi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Nice and clean. Comfortable for a short break.
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2 people find it helpful
D***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 10 week(s) ago
too narrow and not very clean for the price of 1.8 (for triple)
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1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 11 week(s) ago
The check-in queue is long, the rooms are just ordinary, but the location is very strategic, but there are many choices of food around the hotel and it is delicious.
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3 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 11 week(s) ago
The queue was long, waiting for almost 6 hours. After my husband complained and got furious, looking for the manager, there was only a slight change. There was no WiFi access, the room felt damp, and since staying here, I haven't been able to sleep well. The room is small. Only because it's close to the food and play area. Won't be a second time 🫣
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2 people find it helpful
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Nice and pleasant and the hotel staff is friendly.
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1 people find it helpful
Number of reviews per page
20
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Lobby 4 Resorts World Genting - First World Hotel

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 13,070 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.1

Meal

7.7

Location

8.5

Service and Facilites

7.9

People often mention about Resorts World Genting - First World Hotel
All
Room Space (67)
Check-in/out Time (66)
Surroundings (52)
Accessibility (47)
Bedroom (47)
Staff Friendliness (45)
Ambiance (45)
Bathroom (37)
Soundproof (34)
Hotel Area (32)
Sort by
Most Recent
Format
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Preferences
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Traveler Reviews Resorts World Genting - First World Hotel

Number of reviews per page
20
40
Customer reviews
H***i
icon-origin-TRAVELOKA
8.0
/10
Reviewed 5 day(s) ago
It's not safe. Some people like to vape in the hallway in front of their rooms. So, for some of us girls, passing through the hallway feels uncomfortable.
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Suwanda
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
Clean rooms and suitable for children
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Suwanda
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 day(s) ago
Clean room, suitable for children
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Edy
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 day(s) ago
Check in this year is faster than last year... Room cleanliness is good... Just a simple breakfast.
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S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The location is close to the mall, the room is quite comfortable, but the bathroom is too small.
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 1 week(s) ago
The check-in clerk was the worst I have ever encountered and was not helpful at all. We were checking in at 11:30 at night, but he moved really slow and kept going back and forth for conversation with his friends. Also, he missed the other booking under the same name, which resulted in 1 hour just for checking in. The rooms were dirty, and the hotel tower is far from the lobby. Only good for the mall below.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Good according to my order. Everything is good except toothbrush equipment is not provided.
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Paulus
icon-origin-TRAVELOKA
6.9
/10
Reviewed 1 week(s) ago
Standard room with a high price. Only the location is very good.
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anita f.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
The 2.5 million deluxe room is very small, there is a window but the view is from another room... Check in took 2 hours, check in at the counter there is an additional fee of 15 ringgit + 3 ringgit government tax + 10 ringgit hotel tax... Want to check in at the passport machine can't be read, I don't know...
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V***n
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 week(s) ago
The check-in process was very difficult and long. We had several room reservations under the same name, just on different check-out days. The staff directed us to use the machine, which failed several times and couldn't complete the check-in process to get our room cards, so we had to queue to speak directly to the counter staff (the machine's assist staff couldn't help). The queue was 160+ people. If we had just gone straight to the counter, everything would have been safe and sound. The check-in process for 8 rooms under the same name took 4.5 hours to complete. It was truly tiring and disappointing, half a day was wasted just for a check-in that should have been easy and seamless. The standard rooms were like those of old hotels, the carpets were stained, and the furniture was peeling and worn. On the last day of our stay, we heard a fire alarm siren, blaring 3 times, with no speaker announcement. Calls to the receptionist went unanswered, so the occupants didn't know if it was a false alarm or not. We went down to the lobby floor, half panicked, as the security staff had no idea there was a fire alarm sounding on several floors (floors 18-22). We waited a while downstairs and finally got confirmation that it was just a false alarm. Overall Genting is still a good experience, but the hotel management really needs serious improvements and changes.
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A***n
icon-origin-TRAVELOKA
8.3
/10
Reviewed 2 week(s) ago
Good location but sucks for the check-in process. The queue for booking validation was long and very slow before you could use self check-in. We spent one hour until we got the key.
1 people find it helpful
Benedict a. k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 2 week(s) ago
You get what you pay for—for 150RM I can’t really complain much. One of the most affordable hotels in the area
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R Iwa S. R. T. H.
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
I came earlier and, as a third party from app, could not early check-in directly via standing machine. It had to be from the desk counter, which was written for other applications' bookings. There were 3 staff who helped me very much (sorry, I didn't remember their names), and finally, I did early check-in around 12:00.
1 people find it helpful
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A great hotel for a family vacation. The weather is pleasant, and it's close to everything you need. The children's play area is also really fun.
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1 people find it helpful
Vincent G.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
When checking in, it made me wait around 2 hours. Their machine didn't update data so fast.
3 people find it helpful
Evi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Nice and clean. Comfortable for a short break.
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2 people find it helpful
D***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 10 week(s) ago
too narrow and not very clean for the price of 1.8 (for triple)
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1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 11 week(s) ago
The check-in queue is long, the rooms are just ordinary, but the location is very strategic, but there are many choices of food around the hotel and it is delicious.
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3 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 11 week(s) ago
The queue was long, waiting for almost 6 hours. After my husband complained and got furious, looking for the manager, there was only a slight change. There was no WiFi access, the room felt damp, and since staying here, I haven't been able to sleep well. The room is small. Only because it's close to the food and play area. Won't be a second time 🫣
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2 people find it helpful
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Nice and pleasant and the hotel staff is friendly.
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1 people find it helpful
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