Ascott Waterplace Surabaya

Apartments
Preferred Partner Plus
Finding rooms for you...
8.6
/10
Very Good
3,069 reviews

What Guests Say About Their Stay

Staff Friendliness (48)
Surroundings (47)
Room Space (47)
Bathroom (45)

Fanny

9.1
/ 10
Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.

Yuyun f. L.

8.8
/ 10
Because it was a pandemic, I took the room only one. Executive type. The room is spacious. Incidentally I got room 1102. Okay WiFi, complete kitchen equipment, there is a washing machine, iron. Overall we enjoyed staying here. And will consider staying back here.
See original

Viana A.

9.4
/ 10
the room is awesome..simple but complete. we enjoy our holiday.. the facilities is good but fortunately the variant of breakfast menus are slight for five star hotel.

Guest

9.7
/ 10
The accommodation is big place, clean, homey. The Furniture is complete, stylish, modern. My Family love to stay in here. Facility is good. The female staff is polite and friendly. Thank you Ascott...Thank you Traveloka for this staycation🙏🙂

Stephaniep Stephaniep

8.8
/ 10
Apartment was spacious for a one bedroom apt. Room was good, bed was comfy. Breakfast was ok not a lot of choice. Location was perfect as very close to PTC. Staff was friendly
In the Area
See Map
Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Experience the luxurious ambiance of Ascott Waterplace Surabaya, a perfect destination for both families and solo travelers. Located in the vibrant western part of Surabaya, this haven offers an inviting ambiance with easy access to lively attractions and diverse local cuisines. For shopping enthusiasts, nearby malls within walking distances such as Pakuwon Mall and Fairway Nine Mall provide endless retail therapy opportunities.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Ascott Waterplace Surabaya

Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
Discover More Places
Lobby Ascott Waterplace Surabaya
Lobby 2 Ascott Waterplace Surabaya

Discover More About Ascott Waterplace Surabaya

Welcome to

Ascott Waterplace Surabaya

, your premier destination for an exceptional stay in the vibrant city of Surabaya, Jawa Timur. Whether you're visiting for business or leisure, Ascott Waterplace Surabaya offers a sophisticated and comfortable retreat, blending modern amenities with warm Indonesian hospitality. Discover a world of convenience and luxury, where every detail is curated to ensure your visit is memorable. Room rates at Ascott Waterplace Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Ascott Waterplace Surabaya Location

Ascott Waterplace Surabaya is ideally situated in the bustling heart of Surabaya, specifically in the , Wiyung, Surabaya, Jawa Timur, Indonesia, 60126. This prime location places you at the nexus of the city's commercial and entertainment districts, offering unparalleled access to key business hubs and popular attractions. Just a short distance from the city center, you'll find yourself immersed in the dynamic energy of Surabaya while still enjoying a sense of tranquility. The hotel is conveniently located with easy access to major transportation routes, ensuring seamless travel throughout the region. The atmosphere surrounding Ascott Waterplace Surabaya is one of sophisticated urban living, with a blend of modern architecture and lush greenery, creating a serene oasis amidst the city's vibrant pulse. It's a perfect base for exploring the rich culture and modern developments of Surabaya.

Ascott Waterplace Surabaya Facilities & Services

Facilities for guests at Ascott Waterplace Surabaya are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our commitment is to provide a comprehensive range of services that enhance your experience, from relaxation to productivity.

  • Swimming Pool:

    Take a refreshing dip in our outdoor swimming pool, perfect for unwinding after a long day. Open daily from 6:00 AM to 8:00 PM. No additional fee.
  • Fitness Center:

    Stay active at our well-equipped fitness center, featuring modern cardio and strength training equipment. Open 24 hours. No additional fee.
  • Spa and Wellness Center:

    Indulge in rejuvenating treatments at our serene spa. Services are available from 10:00 AM to 10:00 PM. Prices vary per treatment, starting from PHP 1,500.
  • Children's Play Area:

    A dedicated space for our younger guests to enjoy fun and engaging activities. Open daily from 9:00 AM to 6:00 PM. No additional fee.
  • Business Center:

    For our business travelers, a fully equipped business center is available to assist with your professional needs. Open 24 hours. Fees may apply for printing and other services.
  • Concierge Services:

    Our dedicated concierge team is available 24/7 to assist with bookings, recommendations, and any special requests.
  • Complimentary Wi-Fi:

    Stay connected with high-speed internet access throughout the hotel.
  • On-site Parking:

    Ample free parking space is available for guests.

Ascott Waterplace Surabaya Room Types

Discover a range of meticulously designed accommodations, offering the perfect "Room types of Ascott Waterplace Surabaya" to suit your preferences. Each room and suite is crafted to provide a luxurious and comfortable living space, ensuring a restful stay.

  • Deluxe Room:

    Featuring a City View, these non-smoking rooms offer a spacious and elegant setting. Some rooms include a bathtub.
  • Executive Suite:

    Enjoy expansive living areas and stunning City Views. These non-smoking suites are ideal for extended stays and offer a bathtub for added relaxation.
  • One-Bedroom Apartment:

    A home away from home, these apartments provide separate living and sleeping areas with a City View. Non-smoking and equipped with a bathtub.
  • Two-Bedroom Apartment:

    Perfect for families or groups, these spacious apartments offer ample room, a City View, and a bathtub in the bathrooms. Non-smoking.

Ascott Waterplace Surabaya is a pet-friendly property. Conditions apply, and an additional cleaning fee of PHP 2,000 per stay will be charged for guests bringing pets.

Ascott Waterplace Surabaya Dining & Restaurants

Savor exquisite culinary experiences at Ascott Waterplace Surabaya, where our dining venues offer a delightful array of flavors to tantalize your taste buds. From casual bites to fine dining, we cater to every palate.

  • The Verandah Restaurant:

    Offering a sophisticated ambiance, The Verandah serves a delectable breakfast buffet daily from 6:00 AM to 10:00 AM. Lunch and dinner options are available à la carte, with estimated prices per person ranging from PHP 800 to PHP 1,500.
  • The Lounge:

    A perfect spot for a relaxing afternoon or evening, The Lounge offers a selection of light snacks, pastries, and premium beverages. Open from 11:00 AM to 11:00 PM. Light snacks start from PHP 300.

Ascott Waterplace Surabaya Nearby Attractions and Activities

Explore the vibrant surroundings of Ascott Waterplace Surabaya and discover the many attractions that make this city a captivating destination. Immerse yourself in the local culture, history, and modern marvels.

  • Tugu Pahlawan (Heroes Monument):

    A significant historical landmark commemorating the heroes of the Battle of Surabaya.
  • House of Sampoerna:

    A museum and former cigarette factory offering a glimpse into the history of Indonesian tobacco.
  • Surabaya Town Square (Sutos):

    A popular lifestyle and entertainment complex featuring shops, restaurants, and cafes.
  • Grand City Surabaya:

    A large shopping mall and convention center offering a wide variety of retail and dining options.
  • Ampel Mosque and Bazaar:

    A historic mosque and vibrant market area, offering a cultural and spiritual experience.

If you are looking for other activities around Ascott Waterplace Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Ascott Waterplace Surabaya from the Airport

Navigating your journey to Ascott Waterplace Surabaya is made easy with various transportation options available from Juanda International Airport (SUB). The "Airport transfer service of Ascott Waterplace Surabaya" ensures a smooth transition to your accommodation. Here's "How to get to Ascott Waterplace Surabaya":

  • Hotel Private Airport Transfer:

    For ultimate convenience and comfort, arrange for the hotel's private airport transfer service. This service offers a direct and seamless journey to the hotel. Prices start from PHP 1,500, depending on the vehicle type. You can book this through the hotel directly or via Traveloka.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to Ascott Waterplace Surabaya typically takes around 30-60 minutes, depending on traffic. Estimated taxi fare is between PHP 300 to PHP 500.
  • Ride-hailing Service:

    You can also book a ride-hailing service from the designated pick-up points at the airport. This offers a convenient and often cost-effective option. Estimated cost is similar to a metered taxi.
  • Rental Car:

    For those who prefer to drive themselves, car rental services are available at the airport. This provides flexibility to explore Surabaya and its surroundings at your own pace.

For pre-booked convenience, consider exploring airport transfer services.

Summary of Why You Should Choose to Stay at Ascott Waterplace Surabaya

Choosing Ascott Waterplace Surabaya means opting for a superior lodging experience that combines luxury, comfort, and convenience. With excellent "Room availability at Ascott Waterplace Surabaya", you are sure to find the perfect accommodation for your needs. "Booking Ascott Waterplace Surabaya" is your gateway to an unforgettable stay.

  • Prime Location:

    Situated in a central and accessible area of Surabaya, making it easy to explore the city.
  • Luxurious Accommodations:

    Spacious and well-appointed rooms and apartments designed for ultimate comfort.
  • Exceptional Facilities:

    Enjoy a range of amenities including a swimming pool, fitness center, and spa.
  • Attentive Service:

    Experience warm Indonesian hospitality with dedicated staff ready to assist you.
  • Convenient Dining:

    On-site restaurants offering delicious culinary options.
  • Ideal for All Travelers:

    Perfect for business trips, family vacations, or a relaxing getaway.

Book your stay at Ascott Waterplace Surabaya today and experience the best of what this dynamic city has to offer. For more options, you can Book budget hotels in Jawa Timur or Easily book domestic and international flights at low prices.

All facilities in Ascott Waterplace Surabaya

Bar, Cafe and Lounge Ascott Waterplace Surabaya
Bar, Cafe and Lounge
Swimming Pool Ascott Waterplace Surabaya
Swimming Pool
Entertainment Facility Ascott Waterplace Surabaya
Entertainment Facility
Fitness Center Ascott Waterplace Surabaya
Fitness Center
Lobby Ascott Waterplace Surabaya
Lobby

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Continental breakfast
  • Dining area

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Things to Do

  • Children play area
  • Fitness center
  • Outdoor pool
  • TV lounge
  • Waterslide

Business Facilities

  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Transportation

  • Area shuttle with surcharge

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Ascott Waterplace Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Swimming Pool closed temporarily from 10-5-2024 to 31-5-2024.
Read All

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ascott Waterplace Surabaya
182
Number of floors in Ascott Waterplace Surabaya
33
Another facilities in Ascott Waterplace Surabaya
Bathrobe, Bathtub, Cable TV, Desk, DVD player

Frequently asked question in Ascott Waterplace Surabaya

What are available facilities at Ascott Waterplace Surabaya?
There are top facilites at Ascott Waterplace Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Waterplace Surabaya?
The standard check-in time at Ascott Waterplace Surabaya is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Ascott Waterplace Surabaya provide breakfast?
Yes, Ascott Waterplace Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Ascott Waterplace Surabaya?
Ascott Waterplace Surabaya is a 5.0-star hotel.
How many floors does Ascott Waterplace Surabaya have?
Ascott Waterplace Surabaya has 33 floors.
See All

More Reviews from Other Guests in Ascott Waterplace Surabaya

Overall Ratings & Reviews Ascott Waterplace Surabaya

Traveloka (2,967)
Other sources (102)
8.7
Very Good
From 2,967 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.1

Meal

8.1

Location

9.0

Service and Facilites

8.9

People often mention about Ascott Waterplace Surabaya
All
Room Space (23)
Staff Friendliness (21)
Family Friendly (20)
Bathroom (20)
Hotel Area (20)
Bedroom (19)
Surroundings (17)
Ambiance (17)
Accessibility (15)
Wifi (14)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Ascott Waterplace Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is friendly, the service is cool 👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Camelia D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
A really nice family staycation at Ascot, the facilities are very complete, and in front of it, just enter Pakuwon Mall ☺️
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
01 May 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The hotel is clean, and the service is good and friendly. My suggestion is perhaps to upgrade the TV to a smart TV.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 May 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Your feedback, especially about smart TV is very valuable and will be shared with our management for consideration and improvement. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
N***R
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Love the place, very clean and cozy.
Find this review helpful?
Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Homey atmosphere, clean, cold AC, complete facilities, good service
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
28 Feb 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
n***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
It was very pleasant to stay here because it was spacious and the dining table was big so our family could order GoFood and enjoy Surabaya snacks while chatting! Very good ambience and space! Thank you!
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Feb 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
A favorite location for those in Surabaya looking for a mall. No hassle, just walk to Pakuwon Trade Center. Rooms are complete with a washing machine, stove and cooking utensils, a refrigerator, and a water dispenser.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jan 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
great experience to stay in ascott. really recommended for those who loves quick access to the mall.
Find this review helpful?
Accommodation's Reply
22 Jan 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Jeong H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
Difficult to check in, long wait and crowded
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jan 2026
Dear Mr. Jeong H, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. We apologize for the delay during your check-in process. On the day of your arrival, we had an unexpectedly high volume of guests arriving at the same time, which caused longer waiting times than usual. Thank you again for your feedback and we hope to have the opportunity to welcome you back and to serve you better. Yours sincerely Monica Sihombing Guest Service Manager
D***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Need more variety on food, but very comfy room for staycation families
Find this review helpful?
Accommodation's Reply
17 Jan 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We have also noted your observations related to breakfast variety which we sincerely apologize for. Your feedback has been shared to our breakfast vendor for improvement. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
D***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Spacious comfy room for family
1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Octaviana P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 33 week(s) ago
Excellent!! They have so many pools and the children were very happy. The unit also in best quality and very clean
Find this review helpful?
Accommodation's Reply
05 Jan 2026
Dear Octaviana P, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya Yours sincerely, Monica Sihombing Guest Service Manager
Pipit R. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 33 week(s) ago
I was very satisfied and didn't regret my staycation at Ascott Surabaya... The room facilities are super complete, including a washing machine, microwave, spoons, forks, plates, cooking utensils, dish soap and sponge, electric kettle, refrigerator, dispenser (cold, hot, and normal water), bathtub, iron and ironing board, pool, playground... The staff is also very friendly. The security guard who was checking incoming cars was very informative, because we ordered a Grab motorbike to go to the Olympic venue for our child, and the security guard told us where to wait for the Grab... As for food (we happened to stay from Friday to Sunday), the Saturday breakfast was a bit lacking, but Sunday breakfast was different, it was tastier and more delicious, plus the kids got free ice cream on Sundays 😍😍 Maybe I'm a bit of a noob, so I was confused when I was hanging out with the washed clothes, lol... In the end, I put it away. Behind the outdoor AC, hahaha. Even my child's clothes fell off because I didn't hang them properly... But this didn't diminish our satisfaction with our stay at Ascott... Since we brought our kids, we were looking forward to the bathtub, the many pool options, and the playground... It's very close to Pakuwon Mall and PTC, just a short walk across. Near the hotel, there's also Circle K, Alfa Midi, a laundry, a salon, etc. It's a shame we didn't stay there because we were taking our kids to the Olympics, so we couldn't indulge in the hotel on Saturday. 🥹 Hopefully, we can stay at Ascott Surabaya again next time.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jan 2026
Dear Pipit R. P., Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Pipit R. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 33 week(s) ago
I was very satisfied and didn't regret my staycation at Ascott Surabaya... The room facilities are super duper complete, including a washing machine, microwave, spoons, forks, plates, cooking utensils, dish soap and sponge, electric kettle, refrigerator, dispenser (cold, hot, and normal water), bathtub, iron and ironing board, pool, and playground... The staff are also very friendly. The security guard who was checking incoming cars was very informative, because we even ordered a Grab motorbike to go to the children's Olympic venue. The security guard told us where to wait for the Grab... Maybe I'm a bit of a noob, so I got confused when the washed clothes were airing out, lol... In the end, we put them behind the outdoor AC, lol... Even then, my child's clothes fell because I didn't hang them properly... But this didn't diminish our satisfaction with our stay at Ascott... Since we brought kids, what we were looking forward to was the bathtub, the pool, and the many options. Playground... Very close to Pakuwon Mall and PTC, just a short walk across the street. Near the hotel, there's also Circle K, Alfa Midi, a laundry service, a salon, etc. It's a shame we didn't stay there because we were taking our kids to the Olympics, so we couldn't enjoy ourselves at the hotel on Saturday. 🥹 Hopefully, we can stay at Ascott Surabaya again next time.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jan 2026
Dear Pipit R. P., Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
james
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Thank you, Mr. Ian, for serving me so well and being so friendly..🙏🙏🙏
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Dec 2025
Dear Mr. Herman, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
D***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The staff is very friendly and cleanliness is maintained
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Dec 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
W***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
We arrive at the hotel around 12.30pm and they let us check in early. The hotel is near the pakuwon mall. Easy for shopping. The breakfast buffet was great with a lot varieties. One thing that impressed me is that I left yogurt in the fridge after check out. And they send me a whatsapp inquiring about the yogurt. Other hotel would probably throw it away without asking.
Read More
1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! We are glad to know you enjoyed the early check-in, our location near Pakuwon Mall, and the variety of our breakfast buffet. We are also pleased that our follow-up regarding the yogurt left a positive impression. We truly appreciate your feedback and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Profile Picture
Mursalin T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
Been here several times and never get bored
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Mr. Mursalin T, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Y***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 39 week(s) ago
Great to stay here sipppppppppppppppppopp
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
B***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
They have complete facilities inside the room, good to bring your kids here
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Ascott Waterplace Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Ascott Waterplace Surabaya

Traveloka (2,967)
Other sources (102)
8.7
Very Good
From 2,967 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.1

Meal

8.1

Location

9.0

Service and Facilites

8.9

People often mention about Ascott Waterplace Surabaya
All
Room Space (23)
Staff Friendliness (21)
Family Friendly (20)
Bathroom (20)
Hotel Area (20)
Bedroom (19)
Surroundings (17)
Ambiance (17)
Accessibility (15)
Wifi (14)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Ascott Waterplace Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is friendly, the service is cool 👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Camelia D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
A really nice family staycation at Ascot, the facilities are very complete, and in front of it, just enter Pakuwon Mall ☺️
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
01 May 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The hotel is clean, and the service is good and friendly. My suggestion is perhaps to upgrade the TV to a smart TV.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 May 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Your feedback, especially about smart TV is very valuable and will be shared with our management for consideration and improvement. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
N***R
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Love the place, very clean and cozy.
Find this review helpful?
Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Homey atmosphere, clean, cold AC, complete facilities, good service
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
28 Feb 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
n***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
It was very pleasant to stay here because it was spacious and the dining table was big so our family could order GoFood and enjoy Surabaya snacks while chatting! Very good ambience and space! Thank you!
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Feb 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
A favorite location for those in Surabaya looking for a mall. No hassle, just walk to Pakuwon Trade Center. Rooms are complete with a washing machine, stove and cooking utensils, a refrigerator, and a water dispenser.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jan 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
great experience to stay in ascott. really recommended for those who loves quick access to the mall.
Find this review helpful?
Accommodation's Reply
22 Jan 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Jeong H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
Difficult to check in, long wait and crowded
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jan 2026
Dear Mr. Jeong H, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. We apologize for the delay during your check-in process. On the day of your arrival, we had an unexpectedly high volume of guests arriving at the same time, which caused longer waiting times than usual. Thank you again for your feedback and we hope to have the opportunity to welcome you back and to serve you better. Yours sincerely Monica Sihombing Guest Service Manager
D***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Need more variety on food, but very comfy room for staycation families
Find this review helpful?
Accommodation's Reply
17 Jan 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We have also noted your observations related to breakfast variety which we sincerely apologize for. Your feedback has been shared to our breakfast vendor for improvement. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
D***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Spacious comfy room for family
1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Octaviana P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 33 week(s) ago
Excellent!! They have so many pools and the children were very happy. The unit also in best quality and very clean
Find this review helpful?
Accommodation's Reply
05 Jan 2026
Dear Octaviana P, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya Yours sincerely, Monica Sihombing Guest Service Manager
Pipit R. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 33 week(s) ago
I was very satisfied and didn't regret my staycation at Ascott Surabaya... The room facilities are super complete, including a washing machine, microwave, spoons, forks, plates, cooking utensils, dish soap and sponge, electric kettle, refrigerator, dispenser (cold, hot, and normal water), bathtub, iron and ironing board, pool, playground... The staff is also very friendly. The security guard who was checking incoming cars was very informative, because we ordered a Grab motorbike to go to the Olympic venue for our child, and the security guard told us where to wait for the Grab... As for food (we happened to stay from Friday to Sunday), the Saturday breakfast was a bit lacking, but Sunday breakfast was different, it was tastier and more delicious, plus the kids got free ice cream on Sundays 😍😍 Maybe I'm a bit of a noob, so I was confused when I was hanging out with the washed clothes, lol... In the end, I put it away. Behind the outdoor AC, hahaha. Even my child's clothes fell off because I didn't hang them properly... But this didn't diminish our satisfaction with our stay at Ascott... Since we brought our kids, we were looking forward to the bathtub, the many pool options, and the playground... It's very close to Pakuwon Mall and PTC, just a short walk across. Near the hotel, there's also Circle K, Alfa Midi, a laundry, a salon, etc. It's a shame we didn't stay there because we were taking our kids to the Olympics, so we couldn't indulge in the hotel on Saturday. 🥹 Hopefully, we can stay at Ascott Surabaya again next time.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jan 2026
Dear Pipit R. P., Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Pipit R. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 33 week(s) ago
I was very satisfied and didn't regret my staycation at Ascott Surabaya... The room facilities are super duper complete, including a washing machine, microwave, spoons, forks, plates, cooking utensils, dish soap and sponge, electric kettle, refrigerator, dispenser (cold, hot, and normal water), bathtub, iron and ironing board, pool, and playground... The staff are also very friendly. The security guard who was checking incoming cars was very informative, because we even ordered a Grab motorbike to go to the children's Olympic venue. The security guard told us where to wait for the Grab... Maybe I'm a bit of a noob, so I got confused when the washed clothes were airing out, lol... In the end, we put them behind the outdoor AC, lol... Even then, my child's clothes fell because I didn't hang them properly... But this didn't diminish our satisfaction with our stay at Ascott... Since we brought kids, what we were looking forward to was the bathtub, the pool, and the many options. Playground... Very close to Pakuwon Mall and PTC, just a short walk across the street. Near the hotel, there's also Circle K, Alfa Midi, a laundry service, a salon, etc. It's a shame we didn't stay there because we were taking our kids to the Olympics, so we couldn't enjoy ourselves at the hotel on Saturday. 🥹 Hopefully, we can stay at Ascott Surabaya again next time.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jan 2026
Dear Pipit R. P., Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
james
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Thank you, Mr. Ian, for serving me so well and being so friendly..🙏🙏🙏
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Dec 2025
Dear Mr. Herman, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
D***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The staff is very friendly and cleanliness is maintained
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Dec 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
W***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
We arrive at the hotel around 12.30pm and they let us check in early. The hotel is near the pakuwon mall. Easy for shopping. The breakfast buffet was great with a lot varieties. One thing that impressed me is that I left yogurt in the fridge after check out. And they send me a whatsapp inquiring about the yogurt. Other hotel would probably throw it away without asking.
Read More
1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! We are glad to know you enjoyed the early check-in, our location near Pakuwon Mall, and the variety of our breakfast buffet. We are also pleased that our follow-up regarding the yogurt left a positive impression. We truly appreciate your feedback and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Profile Picture
Mursalin T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
Been here several times and never get bored
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Mr. Mursalin T, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Y***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 39 week(s) ago
Great to stay here sipppppppppppppppppopp
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
B***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
They have complete facilities inside the room, good to bring your kids here
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Number of reviews per page
20
40