Ascott Waterplace Surabaya

Apartments
Preferred Partner Plus
8.7
/10
Very Good
2,398 reviews

What Guests Say About Their Stay

Bathroom (15)
Surroundings (14)
Ambiance (14)
Bedroom (13)
Fanny
9.1
/ 10
Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.
Viana A.
9.4
/ 10
the room is awesome..simple but complete. we enjoy our holiday.. the facilities is good but fortunately the variant of breakfast menus are slight for five star hotel.
Guest
9.7
/ 10
The accommodation is big place, clean, homey. The Furniture is complete, stylish, modern. My Family love to stay in here. Facility is good. The female staff is polite and friendly. Thank you Ascott...Thank you Traveloka for this staycation🙏🙂
Stephaniep Stephaniep
8.8
/ 10
Apartment was spacious for a one bedroom apt. Room was good, bed was comfy. Breakfast was ok not a lot of choice. Location was perfect as very close to PTC. Staff was friendly
Howiningsih A.
8.5
/ 10
Great surroundings and environmentally friendly for family vacations.
In the Area
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Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Experience the luxurious ambiance of Ascott Waterplace Surabaya, a perfect destination for both families and solo travelers. Located in the vibrant western part of Surabaya, this haven offers an inviting ambiance with easy access to lively attractions and diverse local cuisines. For shopping enthusiasts, nearby malls within walking distances such as Pakuwon Mall and Fairway Nine Mall provide endless retail therapy opportunities.
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What's around Ascott Waterplace Surabaya

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Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
Lobby Ascott Waterplace Surabaya
Lobby 2 Ascott Waterplace Surabaya

Discover More About Ascott Waterplace Surabaya

Ascott Waterplace Surabaya Rates per Night

Looking for the best Ascott Waterplace Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Ascott Waterplace Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Ascott Waterplace Surabaya Location & Address

Ascott Waterplace Surabaya is located at Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126. It's situated in the Pakuwon Indah area of Surabaya, known for its upscale residences and shopping malls. The hotel is approximately 15 km from the city center.

How to go to Ascott Waterplace Surabaya from Airport

Need to figure out the best way to get to Ascott Waterplace Surabaya from Juanda International Airport (SUB)? Don't worry, we've got you covered! Here are a few options to consider for your hotel transfer.
  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to the hotel. You can find taxis readily available outside the airport terminals. The journey usually takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are also available at Juanda International Airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This option is often more affordable than a traditional taxi.
  • Airport Shuttle (Pre-booked):

    Some hotels offer airport shuttle services. Check with Ascott Waterplace Surabaya to see if they provide this service. If so, you can arrange for a shuttle to pick you up upon arrival.
  • Public Bus (Most Affordable):

    While less direct, taking a public bus is the cheapest option. You'll need to take a Damri bus from the airport to a central location in Surabaya, and then transfer to another bus or taxi to reach the hotel. This option is best for budget travelers with plenty of time.

Tips:

For the most convenient route, consider taking a taxi or ride hailing service. They offer door-to-door service and can save you time and hassle. If you're on a budget, the public bus is a viable option, but be prepared for a longer journey.

Ascott Waterplace Surabaya Reviews & Summary

Want to know what other guests think about Ascott Waterplace Surabaya? Hotel reviews can give you valuable insights into the overall experience. Let's take a look at what people are saying about this hotel. Guests consistently praise the hotel's spacious and well-appointed apartments, making it ideal for families or extended stays. The excellent facilities, including the swimming pool and fitness center, are also frequently mentioned. The friendly and helpful staff contribute to a positive and memorable experience. A standout feature is the hotel's location within the Waterplace Residence complex, providing easy access to shops and restaurants. Here's a short, positive review: "We had a fantastic stay at Ascott Waterplace Surabaya! The apartment was spacious and comfortable, the facilities were great, and the staff were incredibly helpful. We especially loved the location, with plenty of dining options nearby. Highly recommended!"

Ascott Waterplace Surabaya Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Ascott Waterplace Surabaya offers a variety of options to suit different needs and preferences. Let's explore the different hotel room types available.
  • Studio Apartment:

    Perfect for solo travelers or couples, the Studio Apartment offers a comfortable living space with a kitchenette and en-suite bathroom.
  • One-Bedroom Apartment:

    Ideal for small families or those seeking more space, the One-Bedroom Apartment features a separate bedroom, living area, and fully equipped kitchen.
  • Two-Bedroom Apartment:

    A great choice for larger families or groups, the Two-Bedroom Apartment provides ample space with two separate bedrooms, a living area, and a fully equipped kitchen.
  • Three-Bedroom Apartment:

    The most spacious option, the Three-Bedroom Apartment offers three separate bedrooms, a large living area, and a fully equipped kitchen, perfect for large families or groups traveling together.
All apartments are non-smoking and offer city views. Bathtubs and bidets are available in select room types. Ascott Waterplace Surabaya is not a pet-friendly hotel.

Hotel Facilities in Ascott Waterplace Surabaya

Looking for a hotel with excellent facilities? Ascott Waterplace Surabaya has you covered! From swimming pools to fitness centers, there's something for everyone to enjoy. Let's take a look at the hotel amenities available.
  • Swimming Pool:

    Take a refreshing dip in the hotel's outdoor swimming pool. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Stay in shape during your stay at the hotel's well-equipped fitness center. Open 24 hours.
  • Children's Playground:

    Keep the little ones entertained at the hotel's children's playground.
  • Business Center:

    Stay connected and productive at the hotel's business center.
  • Restaurant:

    Enjoy delicious meals at the hotel's on-site restaurant.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • 24-Hour Reception:

    The hotel's reception is open 24 hours to assist you with any needs.

Hotel Buffet or Restaurant/Cafe in Ascott Waterplace Surabaya

Craving a delicious meal or a quick bite? Ascott Waterplace Surabaya offers a variety of dining options to satisfy your appetite. Let's explore the hotel's buffet, restaurant, and cafe.
  • Restaurant:

    The hotel's restaurant offers a diverse menu of international and local cuisine. Enjoy breakfast, lunch, or dinner in a relaxed and comfortable setting. Prices range from SGD 15 to SGD 30 per person. Open daily from 6:00 AM to 10:00 PM.
  • Cafe:

    Grab a coffee, pastry, or light snack at the hotel's cafe. It's the perfect spot for a quick pick-me-up or a casual meeting. Prices range from SGD 5 to SGD 10. Open daily from 7:00 AM to 8:00 PM.

Ascott Waterplace Surabaya Airport pickups and How to Book

Need a hassle-free transfer from the airport to the hotel? Ascott Waterplace Surabaya offers airport pick-up services for your convenience. Let's find out how to book a hotel to airport transfer. Ascott Waterplace Surabaya offers airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance of your arrival. Provide your flight details and estimated arrival time, and the hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Want to explore Surabaya using public transportation? Ascott Waterplace Surabaya is conveniently located near several MRT stations and bus stops. Let's take a look at the nearby MRT station and bus stops.
  • Nearest Bus Stop:

    The nearest bus stop is located on Jalan Lontar, approximately 500 meters from the hotel.
To use public transportation in Surabaya, you'll need a public transport card, which can be purchased at designated kiosks and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do with the family near Ascott Waterplace Surabaya? Surabaya offers a variety of attractions that are perfect for kids and adults alike. Let's explore some nearby activities and sightseeing places.
  • Surabaya Zoo (Kebun Binatang Surabaya):

    Get up close and personal with a variety of animals at Surabaya Zoo. It's a classic family outing. Approximately 10 km from the hotel. Entry price: SGD 5 per person.
  • Suroboyo Carnival Park:

    Enjoy thrilling rides, games, and attractions at Suroboyo Carnival Park. It's a fun-filled day for the whole family. Approximately 12 km from the hotel. Entry price: SGD 10 per person.
  • Ciputra Waterpark:

    Cool off and have a splash at Ciputra Waterpark, featuring slides, pools, and water attractions. Approximately 2 km from the hotel. Entry price: SGD 15 per person.
  • House of Sampoerna:

    Learn about the history of kretek cigarettes at the House of Sampoerna museum. It's an interesting and educational experience. Approximately 14 km from the hotel. Free entry.
  • Monumen Kapal Selam (Submarine Monument):

    Explore a real submarine at the Monumen Kapal Selam. It's a unique and interactive attraction. Approximately 13 km from the hotel. Entry price: SGD 3 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Ascott Waterplace Surabaya (Surabaya)

Craving some delicious food near Ascott Waterplace Surabaya? Surabaya offers a wide range of dining options, from cozy cafes to local street food stalls. Let's explore some nearby dining and local food options.

Cafes/Restaurants:

  • Starbucks:

    Enjoy your favorite coffee and pastries at Starbucks, located in nearby shopping malls.
  • Excelso Coffee:

    Another popular coffee chain, Excelso Coffee offers a variety of coffee drinks and light meals.
  • Bon Ami Restaurant:

    A well-known restaurant serving Indonesian and international dishes.

Local Street Food:

  • Nasi Goreng:

    A classic Indonesian fried rice dish, often served with egg and vegetables.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Soto Ayam:

    A flavorful chicken soup with noodles, vegetables, and spices.
  • Gado-Gado:

    A traditional Indonesian salad with vegetables, tofu, tempeh, and peanut sauce.
  • Rawon:

    A rich and flavorful beef soup with a distinctive black color.

Shopping places near Ascott Waterplace Surabaya (Surabaya)

Need to do some shopping near Ascott Waterplace Surabaya? Surabaya offers a variety of shopping destinations, from modern malls to traditional markets. Let's explore some nearby shopping places.
  • Pakuwon Mall:

    A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Tunjungan Plaza:

    One of the oldest and most popular shopping malls in Surabaya, offering a mix of local and international brands.
  • Galaxy Mall:

    A modern shopping mall with a focus on fashion and lifestyle brands.

Other Places to Stay Near Ascott Waterplace Surabaya

Looking for alternative accommodations near Ascott Waterplace Surabaya? Surabaya offers a variety of hotels to suit different budgets and preferences. Let's explore some other places to stay nearby.

3 luxury/5–6 star hotels nearby.

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel with excellent facilities and service.
  • JW Marriott Hotel Surabaya:

    A stylish hotel with a central location and modern amenities.
  • The Westin Surabaya:

    A sophisticated hotel with stunning city views and a range of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

3 four-star hotels nearby.

  • Four Points by Sheraton Surabaya, Pakuwon Indah:

    A comfortable and convenient hotel with a great location.
  • Wyndham Surabaya:

    A modern hotel with a range of facilities and services.
  • Hotel Ciputra World Surabaya:

    A well-appointed hotel with direct access to a shopping mall.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

3 three-star hotels nearby.

  • Pop! Hotel Stasiun Kota Surabaya:

    A budget-friendly hotel with a convenient location near the train station.
  • Amaris Hotel Embong Malang Surabaya:

    A simple and comfortable hotel with essential amenities.
  • Quest Hotel Surabaya:

    A modern hotel with a focus on value and convenience.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Ascott Waterplace Surabaya? With its spacious apartments, excellent facilities, and convenient location, it's the perfect choice for families, couples, and business travelers alike. Don't miss out on the opportunity to experience the best of Surabaya! Check hotel availability and make your hotel reservations today through Traveloka. With a wide range of room options and competitive rates, you're sure to find the perfect deal for your trip. book cheap hotels in Indonesia cheap hotels nearby

All facilities in Ascott Waterplace Surabaya

Swimming Pool Ascott Waterplace Surabaya
Swimming Pool
Entertainment Facility Ascott Waterplace Surabaya
Entertainment Facility
Fitness Center Ascott Waterplace Surabaya
Fitness Center
Functional Hall Ascott Waterplace Surabaya
Functional Hall
Common Space Ascott Waterplace Surabaya
Common Space

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Continental breakfast
  • Dining area

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Things to Do

  • Children play area
  • Fitness center
  • Outdoor pool
  • TV lounge
  • Waterslide

Business Facilities

  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Transportation

  • Area shuttle with surcharge

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Ascott Waterplace Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Swimming Pool closed temporarily from 10-5-2024 to 31-5-2024.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ascott Waterplace Surabaya
182
Number of floors in Ascott Waterplace Surabaya
33
Another facilities in Ascott Waterplace Surabaya
Bathrobe, Bathtub, Cable TV, Desk, DVD player

Frequently asked question in Ascott Waterplace Surabaya

Is Ascott Waterplace Surabaya parking free for hotel guests, and do you offer valet parking services?
Parking at Ascott Waterplace Surabaya is not complimentary for hotel guests. We do, however, offer a valet parking service for your convenience, providing a seamless and secure experience for your vehicle during your stay. Please enquire at reception for details and pricing regarding our valet parking and hotel parking options.
Does Ascott Waterplace Surabaya offer hotel smoking rooms or designated smoking areas for guests?
I'm afraid I don't have access to real-time information, including the specific policies of Ascott Waterplace Surabaya. To find out whether they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Ascott Waterplace Surabaya offer free hotel Wi-Fi for guests during their stay?
Yes, Ascott Waterplace Surabaya provides complimentary hotel WiFi to all guests throughout their stay. Enjoy seamless internet access for all your devices during your visit. Simply connect to the network upon arrival and you'll be online in no time. This free hotel wifi service is a convenient amenity for all our guests.
Where is the nearest MRT station or bus stops nearby Ascott Waterplace Surabaya? What are the top visitor attractions near the hotel?
The nearest bus stops are within easy walking distance of Ascott Waterplace Surabaya; finding a nearby MRT station will require a taxi or ride-hailing app. For visitor attractions, you'll find several shopping malls and restaurants close by, making it a convenient base for exploring the city's things to do nearby. More significant visitor attractions may require a short taxi ride.
Is Ascott Waterplace Surabaya a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Ascott Waterplace Surabaya is a pet-friendly hotel, I recommend checking their official website or contacting them directly. Their website or customer service team will be able to confirm their pet policy and any associated fees or restrictions for animal-friendly hotels.
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More Reviews from Other Guests in Ascott Waterplace Surabaya

Traveloka (2,304)
Other sources (94)
8.7
Very Good
From 2,304 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.2

Location

8.9

Service and Facilites

8.8

People often mention about Ascott Waterplace Surabaya
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Bathroom (9)
Family Friendly (8)
Staff Friendliness (8)
Room Space (8)
Bedroom (8)
Hotel Area (8)
Wifi (7)
Ambiance (7)
Surroundings (6)
Check-in/out Time (5)
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Traveler Reviews Ascott Waterplace Surabaya

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Customer reviews
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
nice view from the balcony..near PTC mall, just walk.. awesome
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Accommodation's Reply
01 Aug 2025
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
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Eudita F. M. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is very clean, the staff is friendly, I really enjoyed staying here.
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Accommodation's Reply
06 Jul 2025
Dear Ms. Eudita F.M.A., Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Rista S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Spacious room with complete and useful furniture facilities. Budget-friendly as well.
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Accommodation's Reply
15 Jun 2025
Dear Ms. Rista S, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
Andrew K.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The hotel is very good, location, cleanliness and all facilities.
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2 people find it helpful
Accommodation's Reply
23 May 2025
Dear Mr. Andrew K, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
s***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
A suitable place for a vacation with family
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Accommodation's Reply
20 May 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you and family back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The staff is very friendly, the food is delicious and the access is easy.
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Accommodation's Reply
17 May 2025
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
S***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
[Engaging opening lines] [Tell us about your stay] Atmosphere/Amenities: [Describe the hotel's atmosphere and facilities] Food: [Share your thoughts about the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Tell us about things that made your stay special] Price: [Tell us about the value for money] Location: [Describe the hotel's location, e.g. strategic location close to...]
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Accommodation's Reply
06 May 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
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Arie W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Enjoying the stay So clean and comfy
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Accommodation's Reply
08 Mar 2025
Dear Arie W, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
R***o
icon-origin-TRAVELOKA
6.6
/10
Reviewed 27 week(s) ago
First of all the check in time is delayed until 6.30PM, and the reservation is giving a complimentary for 3 people Break fast for 3 days (until me and fam check out), when the second day coming 3 pax BF is good but at the 3rd day they say that the complimentary suddenly change to 1pax 1 day, and they said I already take the 3 days because yesterday we took bf 3pax, its very dissapointing, they don't keep their words about the complimentary, very not recommended!
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Accommodation's Reply
03 Feb 2025
Dear Mr. Rio Ananta, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We sincerely apologize for the disappointment and inconvenience you have experienced. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Monica Sihombing Guest Service Manager
b***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Very worth it for the family
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Accommodation's Reply
26 Jan 2025
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
A***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
The check in service was fast and very friendly. Housekeeping was also
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Accommodation's Reply
04 Jan 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 41 week(s) ago
Crazy, this is how rich people live. From the beginning, all the staff were very welcoming, friendly and helpful, especially the receptionist or CS who explained the rules of staying, procedures, facilities and others in great detail. We booked a single room, but when we arrived at the location, the room was full, and we were given a much better upgrade with a double bed room without adding any, so the kids could sleep in their own room, so my wife and I could be alone in our own room, the best solution. The pool is large and has various types for babies, children, adults, there are all playgrounds, it really suits the name waterplace, it's really a place to play in the water, but for the record when we went there, there happened to be 1 part that was being repaired, but it's still OK, great. Basically everything is The Best here, privacy is also OK, facilities are more than OK, The Room is The Best. Unfortunately, we didn't take breakfast, because Pakuwon Mall is just across the Lobby, so we decided to eat and walk around Pakuwon Mall, because we only need to walk across and we've arrived. Anyway, this year's anniversary vacation was The Best, I didn't choose the wrong place. Hmm.
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3 people find it helpful
Accommodation's Reply
10 Nov 2024
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
b***y
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
Clean, comfortable and friendly.
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2 people find it helpful
Accommodation's Reply
23 Oct 2024
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 55 week(s) ago
The room is clean & comfort. Service is excellent.
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Accommodation's Reply
25 Jul 2024
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
s***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 55 week(s) ago
Location and convenience of service OK.
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1 people find it helpful
Accommodation's Reply
25 Jul 2024
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 61 week(s) ago
Ascott Waterplace is a very nice serviced apartment. It 's located right across PTC where my event was. So it 's very convenient for me to go to my event. The apartment is spacious, it has the living room, the kitchen with the refrigerator & water dispenser. The bedroom has good bed as well. The AC is cold but the it is a bit noisy. And the curtain is set at the same side with the bed, and for me that likes the room to be completely dark, this curtain setup allows the sunshine to come to the bedroom and disturbs my sleep. I don't know if the curtain setup in all the apartments are like this or I just happened to get the apartment with this kind of curtain setup.
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2 people find it helpful
Accommodation's Reply
13 Jun 2024
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We also take note on your valuable feedback with regards to AC noise and the curtain set up which we sincerely apologize for and it has been conveyed to our respective team members for rectification. As for the curtain set up in one bedroom deluxe type that you were occupying is all the same. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Monica Sihombing Asst. Guest Service Manager
m***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 62 week(s) ago
The room is great and spacious. I recommend coming back.
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2 people find it helpful
Accommodation's Reply
04 Jun 2024
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 67 week(s) ago
Very friendly receptionist, I asked for the top floor with swimming pool view and was given as I wanted. Thanks.
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Accommodation's Reply
28 Apr 2024
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 68 week(s) ago
I ordered for my boss's guests, and he was impressed with our choice of this hotel.
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1 people find it helpful
Accommodation's Reply
26 Apr 2024
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your customer's stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that they had several delightful moments during their stay and most importantly, that they felt home-away-from-home! We are happy to have met their expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again and look forward to welcoming your customer's back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
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Resha L. A. D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 73 week(s) ago
Close to the mall, perfect for small family. Very good are.
1 people find it helpful
Accommodation's Reply
19 Mar 2024
Dear Mr. Resha L Adi Dharma, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
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