While the staff was very friendly and the security guard was helpful. My room was not exactly what is written in my booking; There was no window, no bath tub and it was written in my reservation information. There was only one gadget outlet socket and it is very far from the bed. Lastly, the bathroom doesn't have bath mat and the worst was the shower was not working, only the water faucet was working that I had to use a cup it fill it with water. I was too tired from my flight to move to another room so I let it past although the shower was the very last thing I notice I could've informed the front desk if I knew it before. Nonetheless, the staff was very friendly and accommodating and the place is very safe.
I had no issues with the staff/ facilities of this particular Red Planet... I just found the location rather tricky to navigate as my friends who picked me up had a hard time looking for the place and parking.
Bad service..they upgraded me to premium but...cable is not functioning it took them several hours to.fix it. The room has a bad smell like sewage. Housekeeping staff knocked on our door and just opened it they lack massage therapist always..this is our 4th time to stay in this hotel