Paradise Resort Gold Coast

Hotels
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8.1
/10
Very Good
1,005 reviews

What Guests Say About Their Stay

Grant

10.0
/ 10
It’s the best u ever can go to I would live there if I could nothing bad to say about it

Jessica Lee

10.0
/ 10
The best place to stay for families. Always an activity to keep the kids entertained and plenty of pools/water slides to play. The staff are amazing and the food is beautiful

Belinda

10.0
/ 10
This hotel was fantastic for a single Mum who wants a break. My boys left me alone for more than 5 minutes.
In the Area
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122 Ferny Ave, Surfers Paradise QLD 4217, Surfers Paradise, Gold Coast, Queensland, Australia

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Paradise Resort Gold Coast is a hotel is located at Surfers Paradise. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Paradise Resort Gold Coast

122 Ferny Ave, Surfers Paradise QLD 4217, Surfers Paradise, Gold Coast, Queensland, Australia
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Lobby Paradise Resort Gold Coast
Exterior 2 Paradise Resort Gold Coast

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Paradise Resort Gold Coast Rates per Night

Paradise Resort Gold Coast room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Paradise Resort Gold Coast hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Paradise Resort Gold Coast Location & Address

Paradise Resort Gold Coast is located at 122 Ferny Ave, Surfers Paradise QLD 4217, Surfers Paradise, Gold Coast, Queensland, Australia. It's situated in the Gold Coast area of Australia, known for its beautiful beaches and family-friendly attractions. The hotel is approximately 3 km from the city center.

How to go to Paradise Resort Gold Coast from Airport

Looking for the best way to get to Paradise Resort Gold Coast from the airport? We've got you covered! Here are a few options for your hotel transfer from the airport to the hotel, making your journey as smooth as possible.
  • Taxi or Ride Hailing (Most Direct):

    A taxi or ride-hailing service is the most direct way to get to Paradise Resort. You can easily find them at the airport.
  • Airport Shuttle (Convenient):

    Many airport shuttle services operate from Gold Coast Airport to hotels in Surfers Paradise. These can be pre-booked or found upon arrival.
  • Public Bus (Most Affordable):

    Take the 777 bus from the airport to Broadbeach South station, then transfer to the G:link tram towards Surfers Paradise. Get off at Cavill Avenue station, which is a short walk to the resort.
Tips: For the most convenient route, consider pre-booking an airport shuttle or using a ride-hailing service, especially if you have a lot of luggage.

Paradise Resort Gold Coast Reviews & Summary

Want to know all about hotel Paradise Resort Gold Coast before you book? This family-friendly resort is a popular choice for holidaymakers, and for good reason! Let's dive into some hotel reviews and see what makes it so special. Guests consistently rave about the incredible range of activities and facilities for kids, making it a stress-free holiday for parents. The water park, kids' club, and daily entertainment are standout features. The location is also a major plus, being close to the beach and other Gold Coast attractions. "We had an amazing stay at Paradise Resort! The kids were entertained from morning till night, and we could actually relax. The staff were friendly and helpful, and the rooms were clean and comfortable. We'll definitely be back!"

Paradise Resort Gold Coast Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Paradise Resort Gold Coast offers a variety of categories of hotel rooms to suit different needs and budgets. Here's a breakdown of the different hotel bedroom types available:
  • Superior Room:

    These rooms offer comfortable accommodation with standard amenities. Non-smoking rooms are available.
  • Family Room:

    Designed for families, these rooms offer more space and often include bunk beds for the kids. Non-smoking rooms are available.
  • Ocean View Room:

    Enjoy stunning views of the Pacific Ocean from these rooms. Non-smoking rooms are available.
  • Pet-Friendly Room:

    Paradise Resort Gold Coast offers designated pet-friendly rooms. A surcharge of $50 SGD per night applies, and pets must be under 20kg.

Hotel Facilities in Paradise Resort Gold Coast

Paradise Resort Gold Coast boasts a fantastic array of hotel amenities to keep guests of all ages entertained. From water parks to kids' clubs, there's something for everyone. Here's a rundown of the hotel facilities:
  • Water Park:

    A huge hit with the kids, featuring slides, water cannons, and a giant tipping bucket. Open daily from 9am to 6pm.
  • Kids' Club:

    Supervised activities and games for children aged 3-12. Open daily, with sessions costing $20 SGD per child.
  • Swimming Pool:

    A large outdoor pool for guests to relax and soak up the sun. Open daily from 7am to 8pm.
  • Gym:

    A well-equipped fitness center for those who want to stay active. Open 24 hours.
  • Restaurant:

    Serving breakfast, lunch, and dinner with a variety of options. See more details below.

Hotel Buffet or Restaurant/Cafe in Paradise Resort Gold Coast

Looking for a delicious meal without leaving the hotel? Paradise Resort Gold Coast has you covered with its hotel restaurant and cafe options. Here's what you can expect:
  • Bistro:

    The main hotel restaurant, offering a buffet breakfast and a la carte lunch and dinner. Buffet breakfast is priced at $40 SGD per person. Open daily from 7am to 9pm.
  • Poolside Cafe:

    Serving light meals, snacks, and drinks by the pool. Open daily from 10am to 6pm.
  • Signature Dish:

    Try the grilled barramundi with roasted vegetables at the Bistro – a local favourite!

Paradise Resort Gold Coast Airport pickups and How to Book

Need a hassle-free hotel to airport transfer? Paradise Resort Gold Coast offers hotels with airport shuttle services for its guests. To book an airport pick-up, simply contact the hotel directly at least 48 hours in advance. Provide your flight details and arrival time, and they will arrange for a driver to meet you at the airport. The cost is approximately $80 SGD per trip.

Nearby MRT Station & Bus Stops

Getting around the Gold Coast is easy with the public transport options available. Here are some nearby MRT stations and bus stops to Paradise Resort Gold Coast:
  • Cavill Avenue G:link Station:

    Located just a 5-minute walk from the hotel.
  • Surfers Paradise North G:link Station:

    Approximately 10 minutes walk from the hotel.
  • Bus Stop on Surfers Paradise Boulevard:

    Numerous bus routes stop along Surfers Paradise Boulevard, providing easy access to other parts of the Gold Coast.
To use public transport, you can purchase a Go Card, which is a rechargeable smart card. Go Cards can be purchased and topped up at train stations, convenience stores, and online.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? The Gold Coast is packed with nearby places to go and things to see nearby. Here are a few kid-friendly options:
  • Sea World:

    Get up close with marine life and enjoy thrilling rides. Located approximately 10 km from the hotel. Entry price: $110 SGD per adult.
  • Dreamworld:

    A theme park with rides, shows, and wildlife encounters. Located approximately 25 km from the hotel. Entry price: $100 SGD per adult.
  • Currumbin Wildlife Sanctuary:

    Hand-feed kangaroos and see native Australian animals. Located approximately 20 km from the hotel. Entry price: $45 SGD per adult.
  • Warner Bros. Movie World:

    Experience the magic of movies with rides, shows, and attractions. Located approximately 22 km from the hotel. Entry price: $105 SGD per adult.
  • Surfers Paradise Beach:

    Enjoy swimming, surfing, and building sandcastles on this iconic beach. Located a short walk from the hotel. Free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Paradise Resort Gold Coast (Gold Coast)

Craving some delicious nearby dining options? The Gold Coast has a fantastic selection of local food and eateries near me. Here are a few recommendations:

Cafes/Restaurants:

  • Hard Rock Cafe Surfers Paradise:

    Enjoy classic American cuisine and live music.
  • Vapiano Surfers Paradise:

    Fresh, made-to-order pasta and pizzas.
  • Betty's Burgers & Concrete Co.:

    Delicious burgers and frozen custard.

Local Street Food:

  • Meat Pies:

    A classic Aussie savoury pie filled with meat and gravy.
  • Fish and Chips:

    Freshly battered fish served with crispy chips.
  • Sausage Rolls:

    A flaky pastry filled with seasoned sausage meat.
  • Chiko Roll:

    A deep-fried roll filled with meat and vegetables.
  • Lamingtons:

    A sponge cake coated in chocolate and coconut.

Shopping places near Paradise Resort Gold Coast (Gold Coast)

Need some retail therapy? The Gold Coast offers a variety of nearby shopping options, from department stores near me to bustling markets. Here are a few places to check out:
  • Pacific Fair Shopping Centre:

    A large shopping mall with a wide range of stores and restaurants.
  • The Oasis Shopping Centre:

    Located in Broadbeach, offering a mix of fashion, dining, and entertainment.
  • Surfers Paradise Beachfront Markets:

    Held every Wednesday, Friday and Sunday evening, offering unique souvenirs, arts, and crafts.

Other Places to Stay Near Paradise Resort Gold Coast

Looking for alternative accommodations? The Gold Coast has a wide range of options, from affordable hotels nearby to luxurious five-star hotels near me. Here are a few suggestions:

Luxury/5-6 Star Hotels Nearby:

  • The Langham, Gold Coast:

    Luxurious beachfront hotel with stunning ocean views.
  • JW Marriott Gold Coast Resort & Spa:

    Offers a range of amenities, including a spa, pools, and restaurants.
  • Sheraton Grand Mirage Resort, Gold Coast:

    A beautiful resort with lagoon pools and beachfront access.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Australia!

Four-Star Hotels Nearby:

  • Novotel Surfers Paradise:

    A modern hotel with a great location in the heart of Surfers Paradise.
  • Mantra Circle on Cavill:

    Offers spacious apartments with stunning views.
  • QT Gold Coast:

    A stylish hotel with a retro vibe.

...on 4 Star Hotel in Australia!

Three-Star Hotels Nearby:

  • BreakFree Acapulco:

    Offers comfortable apartments with kitchen facilities.
  • Mantra Towers of Chevron:

    A popular choice for families, with a range of amenities.
  • Paradise Island Resort:

    A budget-friendly option with a great location.

...on 3 Star Hotel in Australia!

Conclusion

Ready to book your dream holiday at Paradise Resort Gold Coast? With its fantastic facilities, convenient location, and range of room options, it's the perfect choice for families and couples alike. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals – book your stay through Traveloka for a seamless and affordable experience. Start planning your Gold Coast adventure now! book cheap hotels in Australia cheap hotels nearby

All facilities in Paradise Resort Gold Coast

Swimming Pool Paradise Resort Gold Coast
Swimming Pool
Entertainment Facility Paradise Resort Gold Coast
Entertainment Facility
Fitness Center Paradise Resort Gold Coast
Fitness Center
Lobby Paradise Resort Gold Coast
Lobby
Exterior Paradise Resort Gold Coast
Exterior

Public Facilities

  • WiFi in public area
  • Parking
  • Restaurant

Hotel Services

  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

General

  • AC
  • Non-smoking room

In-room Facilities

  • Shower
  • TV

Things to Do

  • Outdoor pool

Accommodation Policy & General Information in Paradise Resort Gold Coast

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 10:00

Required Documents

Upon check-in, you are required to bring ID Card, credit card. Please bring the required documents in hard copy.

Deposit

Deposit AUD 0.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 10:00
Available rooms at Paradise Resort Gold Coast
360
Number of floors in Paradise Resort Gold Coast
3
Another facilities in Paradise Resort Gold Coast
WiFi in public area, 24-hour Receptionist, Laundry service, Luggage storage, Non-smoking room

Frequently asked question in Paradise Resort Gold Coast

What are available facilities at Paradise Resort Gold Coast?
There are top facilites at Paradise Resort Gold Coast such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Paradise Resort Gold Coast?
The standard check-in time at Paradise Resort Gold Coast is starting from From 14:00 while the latest check-out time is at Before 10:00
What is the star rating of Paradise Resort Gold Coast
Paradise Resort Gold Coast has a 3.0-star rating.
How many floors does Paradise Resort Gold Coast have?
Paradise Resort Gold Coast has 3.
How many rooms are available at Paradise Resort Gold Coast
Paradise Resort Gold Coast has 360.
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More Reviews from Other Guests in Paradise Resort Gold Coast

8.2
Very Good
From 1,001 reviews
Cleanliness

8.0

Room Comfort

8.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Paradise Resort Gold Coast

Number of reviews per page
20
40
Top reviews
Hazel
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fantastic range of activities for kids- very friendly and helpful staff.
Grant
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It’s the best u ever can go to I would live there if I could nothing bad to say about it
Rochelle
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Don't stay here if you don't have or don't love kids! Plenty of fun options for little and big kids alike. Loved the video games room! Impressive entertainment like an evenjng juggling and magic show. High quality food and coffee served in the cafe, at competitive prices compared to nearby establishments.
Hailey
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Had a great time with the kids over the long weekend
kelly
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Easy check in. Lots of kids activities. Staff were very friendly. The hotel inside was really run down thou. The balcony flooded from the air con being on and no ventilation in the bathroom. Lots of patched up areas too. Everything else was good and it’s close to lots of shops and restaurants.
Joanna
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent hotel for families. We had a fantastic time. The staff were friendly and helpful. Easy to walk or catch the tram to surfers paradise. The rooms were great, a little worn, but comfortable and the aircon works great. You spend hardly any time in your room anyway. I would recommend spending as much time at the hotel as you can as the kids will get a lot out of the facilities, the activities and the opportunity to make friends.
Read More
P
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This hotel is a good place to stay for the kids with all the activities and facilities for them to use. We stayed for 3 nights and it was fine, but by no means luxurious. The resort is in need of a major renovation, the age of it really shows. The rooms were basic, and clean. Food prices were quite high for what you got but could also just be what things cost now (e.g. $25 for a basic continental breakfast buffet with additional fees for hot food, could not take things from the buffet yourself, had to ask the staff behind the counter for each slice of bread - I get why they do it to prevent kids from touching all the food, but its also a bit annoying). Cocktails were around the $22 mark. While they have QR codes around the pool area to order, you have to get up to pick up food and drinks from the cafe (they send you a text message). All that said, the kids enjoyed themselves and thats who this resort caters to. However it's not particularly pram friendly without having to walk all around the place. I would say everything was okay, not bad but also not great.
Read More
Marija
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent resort. Kids absolutely loved it. Resort needs update. Rooms and halls are old. Bad smell in bathroom… Everything else was just awesome!
Lorraine
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

.
Richard
icon-with Children
with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great atmosphere and maybe a bigger spa lol... Overall, the kids and I enjoyed our stay and will recommend it to others, that may need some travel ideas.
Jennifer
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Kids loved it although the adults not so much. Dinner was disappointing in the sit down restaurant.
Tayla
icon-with Children
with Children
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The rooms are very outdated & overpriced!
Kristen
icon-with Children
with Children
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Ongoing renovations for adult area that seem to never be completed.
Anau
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This place is terrific for families
Karin
icon-with Children
with Children
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It's not often you go on holiday and you want wait to go home... This was that kind of holiday. Between the expensive and terrible food, to the noisy kids everywhere and the facilities all being small, cramped and jammed full of people, I'm finding it hard to think of what was good about it. The room was SO uncomfortable, I had woken up both nights in the middle of the night so hot because our room did not have aircon or a window that opens more than a few centimeters, but the kids room did. After 1 day, the lift stopped working, so that made checking out interesting. We had to cart all the stuff down the stairs. The pillows were SO uncomfortable, I had a stiff neck all holiday. Then the facilities was often closed for whatever reason (the kids can't play basketball when they have kids club on or the water slides will randomly be closed for no reason). The whole place is run down and you pay extra to do any activitity like ice skating or kids club. Don't even consider the place if your kids are older than 8 as it is too boring for older kids. Make sure your room has aircon and byo pillow. Last but not least, I paid $20 a night to park our car at the resort, only to not have space in the car park, so we had to park a block away from the facility. The staff was helpful and friendly, especially room service. That's the only positive I can think of. Definitely don't waste your time or money on this decapitated place. There are some better family friendly options down the coast.
Read More
Dylan
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff were good, there was a guy serving breakfast that was amazing, wish I grabbed his name. Toilet didn’t work
Ni Made Linda Sri
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

a lovely hotel especially if you with kids
Shylah
icon-with Children
with Children
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We liked the hotel but there is a lot of stuff they said they had but weren’t available. We only used the water park because the ice skating wasn’t available, the kids club was not on and too expensive. There wasn’t any lazer games and there was no free kids games room everything had to be money.
Jessica Lee
icon-with Children
with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The best place to stay for families. Always an activity to keep the kids entertained and plenty of pools/water slides to play. The staff are amazing and the food is beautiful
Xiaosha
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This property is clearly outdated. It charges similar price as nearby high rise hotel. Clearly it needs renovations.
Number of reviews per page
20
40

Ready to make up your mind?

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Bedroom 4 Paradise Resort Gold Coast

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 1,001 reviews
Cleanliness

8.0

Room Comfort

8.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Paradise Resort Gold Coast

Number of reviews per page
20
40
Top reviews
Hazel
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fantastic range of activities for kids- very friendly and helpful staff.
Grant
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It’s the best u ever can go to I would live there if I could nothing bad to say about it
Rochelle
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Don't stay here if you don't have or don't love kids! Plenty of fun options for little and big kids alike. Loved the video games room! Impressive entertainment like an evenjng juggling and magic show. High quality food and coffee served in the cafe, at competitive prices compared to nearby establishments.
Hailey
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Had a great time with the kids over the long weekend
kelly
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Easy check in. Lots of kids activities. Staff were very friendly. The hotel inside was really run down thou. The balcony flooded from the air con being on and no ventilation in the bathroom. Lots of patched up areas too. Everything else was good and it’s close to lots of shops and restaurants.
Joanna
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent hotel for families. We had a fantastic time. The staff were friendly and helpful. Easy to walk or catch the tram to surfers paradise. The rooms were great, a little worn, but comfortable and the aircon works great. You spend hardly any time in your room anyway. I would recommend spending as much time at the hotel as you can as the kids will get a lot out of the facilities, the activities and the opportunity to make friends.
Read More
P
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This hotel is a good place to stay for the kids with all the activities and facilities for them to use. We stayed for 3 nights and it was fine, but by no means luxurious. The resort is in need of a major renovation, the age of it really shows. The rooms were basic, and clean. Food prices were quite high for what you got but could also just be what things cost now (e.g. $25 for a basic continental breakfast buffet with additional fees for hot food, could not take things from the buffet yourself, had to ask the staff behind the counter for each slice of bread - I get why they do it to prevent kids from touching all the food, but its also a bit annoying). Cocktails were around the $22 mark. While they have QR codes around the pool area to order, you have to get up to pick up food and drinks from the cafe (they send you a text message). All that said, the kids enjoyed themselves and thats who this resort caters to. However it's not particularly pram friendly without having to walk all around the place. I would say everything was okay, not bad but also not great.
Read More
Marija
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent resort. Kids absolutely loved it. Resort needs update. Rooms and halls are old. Bad smell in bathroom… Everything else was just awesome!
Lorraine
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

.
Richard
icon-with Children
with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great atmosphere and maybe a bigger spa lol... Overall, the kids and I enjoyed our stay and will recommend it to others, that may need some travel ideas.
Jennifer
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Kids loved it although the adults not so much. Dinner was disappointing in the sit down restaurant.
Tayla
icon-with Children
with Children
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The rooms are very outdated & overpriced!
Kristen
icon-with Children
with Children
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Ongoing renovations for adult area that seem to never be completed.
Anau
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This place is terrific for families
Karin
icon-with Children
with Children
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It's not often you go on holiday and you want wait to go home... This was that kind of holiday. Between the expensive and terrible food, to the noisy kids everywhere and the facilities all being small, cramped and jammed full of people, I'm finding it hard to think of what was good about it. The room was SO uncomfortable, I had woken up both nights in the middle of the night so hot because our room did not have aircon or a window that opens more than a few centimeters, but the kids room did. After 1 day, the lift stopped working, so that made checking out interesting. We had to cart all the stuff down the stairs. The pillows were SO uncomfortable, I had a stiff neck all holiday. Then the facilities was often closed for whatever reason (the kids can't play basketball when they have kids club on or the water slides will randomly be closed for no reason). The whole place is run down and you pay extra to do any activitity like ice skating or kids club. Don't even consider the place if your kids are older than 8 as it is too boring for older kids. Make sure your room has aircon and byo pillow. Last but not least, I paid $20 a night to park our car at the resort, only to not have space in the car park, so we had to park a block away from the facility. The staff was helpful and friendly, especially room service. That's the only positive I can think of. Definitely don't waste your time or money on this decapitated place. There are some better family friendly options down the coast.
Read More
Dylan
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff were good, there was a guy serving breakfast that was amazing, wish I grabbed his name. Toilet didn’t work
Ni Made Linda Sri
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

a lovely hotel especially if you with kids
Shylah
icon-with Children
with Children
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We liked the hotel but there is a lot of stuff they said they had but weren’t available. We only used the water park because the ice skating wasn’t available, the kids club was not on and too expensive. There wasn’t any lazer games and there was no free kids games room everything had to be money.
Jessica Lee
icon-with Children
with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The best place to stay for families. Always an activity to keep the kids entertained and plenty of pools/water slides to play. The staff are amazing and the food is beautiful
Xiaosha
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This property is clearly outdated. It charges similar price as nearby high rise hotel. Clearly it needs renovations.
Number of reviews per page
20
40