Hilton Vancouver Metrotown

The staff were very nice and helpful. I had the best night sleep in a long time. The bed was super comfortable.

System was down so I didn't get checked in until 2 and a half hours later. Someone hit my car in the parking lot. Didn't get any sleep the first night as some random banging. Toilet paper was so thin you can see through it, mattress pad was ripped, towels where crunchy. Definitely not worth what I paid for the nights. I would like a refund for one night.

Loud in the room. Staff claimed technical difficulties while trying to find my room. Offered no compensation despite my checkin being delayed by several hours.

Everything no trouble it was a great place to stay

Room was clean and the service was very good.

The staff were excellent (friendly, helpful professional), the lobby is attractive and spacious, excellent location (close to restaurants, shopping, sky train), the room was well priced.

Room was great, very clean and staff was nice. Most importantly, Hotel was in an amazing location.

Pros: Room was clean, quiet and comfortable. Cons: The placement of the toilet roll holder on the wall behind the toilet made it hard to access. The hot tub was very small, and would be better if it was swapped for the wading pool, as 4 adults barely fit in the hot tub. Overall a good stay, with lots to do locally. A short walk to the skytrain, and Metrotown.

👍

Nice staff

The front desk receptionist was quite rude. He worked on Valentine’s Day around 4 pm. White person. The sheets weren’t washed properly. It looked like there was poo on the sheets.

The room was good. The staff was OK. We could hear the people in the next room, pretty thin walls.

Great

N/a

Everything was great! Staff, room, gym

Hotel was perfectly situated for our needs. Very clean room. Super comfortable bed. Excellent helpful staff. Breakfast bar was very good.

Room was excellent. The staff are very pleasant

Friendly staff clean rooms great location

We had a good stay and love the location. However the electric car charging is not working and the pool was under maintenance which was a disappointment.

The front desk and concierge staff reflected what you expect from an older luxury hotel—welcoming, calm, and efficient. Check-in was smooth, and their professionalism made a positive first impression. That said, several aspects of our stay did not meet expectations. Upon arrival, we learned the hotel pool was out of service. This was particularly disappointing, as it was the main amenity my children were looking forward to, and this information was not clearly communicated in advance. Breakfast service was also an issue. I had paid for breakfast to be included with our stay, yet the server repeatedly referred to it as “free,” despite there being an added cost as part of the booking. The service felt rushed and abrupt. I was asked to sign paperwork while actively eating, which was uncomfortable and unnecessary at that moment. We also observed the same server attempting to clear another guest’s plate before he had finished eating, requiring him to stop her. In-room amenities were inconsistent for a booking of three guests. The room was initially stocked with only two towels, requiring me to request additional ones. I also requested cotton swabs for three people and received only one. However, when I asked for toothbrushes, they were provided promptly and without issue, which I appreciated.