Hilton Vancouver Metrotown

N/a

Everything was great! Staff, room, gym

Hotel was perfectly situated for our needs. Very clean room. Super comfortable bed. Excellent helpful staff. Breakfast bar was very good.

Room was excellent. The staff are very pleasant

Friendly staff clean rooms great location

We had a good stay and love the location. However the electric car charging is not working and the pool was under maintenance which was a disappointment.

The front desk and concierge staff reflected what you expect from an older luxury hotel—welcoming, calm, and efficient. Check-in was smooth, and their professionalism made a positive first impression. That said, several aspects of our stay did not meet expectations. Upon arrival, we learned the hotel pool was out of service. This was particularly disappointing, as it was the main amenity my children were looking forward to, and this information was not clearly communicated in advance. Breakfast service was also an issue. I had paid for breakfast to be included with our stay, yet the server repeatedly referred to it as “free,” despite there being an added cost as part of the booking. The service felt rushed and abrupt. I was asked to sign paperwork while actively eating, which was uncomfortable and unnecessary at that moment. We also observed the same server attempting to clear another guest’s plate before he had finished eating, requiring him to stop her. In-room amenities were inconsistent for a booking of three guests. The room was initially stocked with only two towels, requiring me to request additional ones. I also requested cotton swabs for three people and received only one. However, when I asked for toothbrushes, they were provided promptly and without issue, which I appreciated.

Bien

Clean, nice staff and good location

Very convenient location to the shopping area

Perfectly located close to restaurants, shopping and public transportation. Hotel was clean, room was very nice.

Súper amables el personal de recepción. La habitación muy cómoda aunque pequeña. Excelente ubicación y muy buena relación calidad/ precio.

The room looks clean however the washroom could use some updating. The cupboards were chipped and overall washroom looked dated. Staff were courteous. Even while we were passing room service staff they greeted us. Although in my opinion, the front desk staff while serving me should focus on completing my check-in rather than making conversations with another staff unrelated to my check-in.

Great location and clean rooms

Clean room, very convenient to everything.

yes.

Very convenient location.

The staff cops have been a little more friendly.

Room is clean; staffs are great

Friendly Staff, very comfortable beds, excellent location very close to shopping.