Jasper Inn & Suites by INNhotels

rooms always clean and staff very pleasant

Slept in these rooms in the past. Like the amenities. But the mattress was very tired and uncomfortable. And I had to turn off the fridge as it was too noise even with earplugs.

Check in and out was a breeze! I was greeted with smiles and nice conversation. Room was great and have 0 complaints. Stay here…it’s worth it! 👍

Not a well maintained room. No parking close by available

Room was clean, bed was comfortable

Room, staff, pool and overall experience was great, parking was an absolute nightmare.

Staff were helpful. Rooms could have been cleaner but overall was decent. We enjoyed our stay.

Heat was not working properly in our suite which made for two very chilly and miserable nights with every little sleep. When we asked them to have someone look at it, they left us a note to say maintenance looked at it and it was working fine and it showed 22 degrees in the room which there was no way as we were frozen all night. The temperature thermometer was clearly not working. We then asked for a space heater and were given a tiny 2 foot tall space heater which was not going to help considering it’s a large suite. In addition to the room heat, the hot tub was barely even warm and no towels to be seen in the pool area. When you are charging almost $300 per night, this is deplorable that basic things like heat in your room are a problem. Do better.

Everything

From was spacious, comfortable and very clean. A few bulbs were out but maintenance came by within minutes to change them. Very quiet though we were here midweek. Skip the breakfast buffet. It wasn’t edible. Everything had been sitting for a long while , French toast was hard as a rock, eggs were so overcooked. Bacon was incinerated. They won’t take breakfast orders, just off the buffet. Coffee was also disgusting. I didn’t drink it. The chef did cook us a few eggs and piece of French toast to try to fix things but for $50 it was not worth it. Perhaps consider allowing ordering weekdays as the buffet was a total waste.

Bed was too hard. Starchy hard bed linen, no shower body wash. Bed was advertised as a queen and was of a proper queen

Good, quiet, perfect for one night stay

The room was okay, looks much bigger in the photos than in person, the noise level was beyond loud. With multiple complaints to front desk and no results ended up taking it to our own hands. Beds are very uncomfortable Pool was nice but WAY over chlorinated causing rashes and eye burning. Tried to buy a gift certificate for a business giveaway and was unable to as well.

Love the room. It is spacious with high ceilings. Room was clean. Great staff.

Check in was sweet, room was clean, and had great access to Amenities. Pool was clean, restaurant was yummy and easy.

Staff was really nice at check in and it was super quick.

Very clean beds exceptionally comfortable staff very helpful.

Check in was not ideal. Smooth check in (1st Attempt), although once getting to the room it was not cleaned and a disaster everywhere. Decided to call front desk from the room, which was no help and asked us to call back in 10 minutes to look for a new room. No call back, so I head to the lobby. Which then had to explain again but it was a surprise to the lobby. Soo that wasn’t relayed. 2nd attempt, another quick smooth transaction. Go to the room, filled with about 7 people just staring at me in shock. While all this is happening, my family is waiting in the original dirty room. The housekeeper comes in and has an unfriendly encounter with my wife and kids, because the room isn’t ready. Lobby again shocked he gave me a room already occupied.. 3rd attempt was a breeze, new room no people and no feces still in the toilet. All in all. Still a decent hotel, had a nice stay and story to laugh about sitting at the fire.

Parking was easy to find

Rooms were dated, and although there was a notice that sheets wouldn’t be changed for three days (which was fine), the room was not serviced at all which left us with no clean towels. The pool area/entrance was dirty, there were no pool towels available,l either and the change room showers had no hot water. TV does not stream like it says it does. Language barrier with 3 staff members when we were trying to find out where we could buy/get some water on the premisis for the room.