The Old Mill Hotel

There is so much amiss with The Old Mill Hotel that it’s difficult to know where to begin. Here are a few lowlights: The most unwelcoming ‘welcome’ email ever, announcing a £10 car park charge & £30 hold on a credit card for damage & incidentals (later advised that the hold will remain for 7 - 10 days after departure); a cold room with heating turned off: a damp feel to the bedsheets: the most uncomfortable bed and pillows ever; what seems to be a plastic sheet between the mattress & linen; two bedside lights not working so the only lighting is a harsh stark overhead light; an incredibly small room; a mattress that does not fit the bed base; thin walls so that every conversation, toilet flush & tv channel seems to be happening in the room. I did not sleep, a combination of the uncomfortable bed & the noise. Several times I woke to with a start convinced someone was entering the room, the sounds of doors opening & closing was loud & clear in the bedroom. It has grieved me that a stay to be close to Bath has been marred by this awful experience, with reviews that seem to gloss over or ignore the hotel’s many failings. Finally, the two members or staff I met (with a sign on reception saying to bear with them through staff shortages) seem to have given up any attempt at customer service. Perhaps they do not expect anything positive back from engaging in conversation with hotel guests.

Very nice, cosy place in a good location, about a 12-minute journey from Bath city centre and close to the bus station. We stayed for one night only and had a beautiful, very spacious room. The staff were extremely friendly and helpful. Unfortunately, the breakfast was very poor.

Very good experience . Nice and beautiful stay . Amazing view from the room

There was no shower gel and dispenser was broken. Room felt so small

The room was clean and the bed very comfortable. The bathroom was also very clean. It’s a standard setup and well priced

All good thanks

Quiet convenient lovely setting clean and comfy bed

Roo. Was lovely and clean. The staff were very friendly.

Probably the breakfast they could add more variety everything else is what it should be

The hotel was clean and the hotel staff were friendly and helpful

Great place.

Friendly staff. The room is dated and the heating didn't work. Unfortunate odour on entering the room, which cleared after spraying deodorant. The kettle kept blowing the fuse to the tv, fridge and wall lights. The manager provided a kettle change and free standing heater.

Amazing staff, great hotel Thank you Ellie and the team.

Cooked breakfast being an option would be much better I believe

We were upgraded, room was small but clean. Beds very comfortable, but no shower gel or shampoo in the shower cubicle. Otherwise we will definitely return again.

Nice room and shower with excellent continental breakfast

For 140 I would have expected a bit more. The TV wasn't working and the room was very small. The staff were good but I have to say, I was a little disappointed for the price I paid.

The bathroom was tired looking and showers in x

staff were lovely and welcoming. Room was clean and lovely view of the mill. I was hoping for a fried breakfast in the morning rather than a limited continental breakfast. Otherwise lovely stay

Reception staff were wonderful and got a room with a view which was perfect. Shame the same cannot be said about the cleaning staff. My girlfriend asked this elderly lady for directions to the hotel restaurant and she completely ignored her with a face like she wanted to kill us lol we all have our bad days i understand but my god shes lucky my girl held back. Bed unfortunately was huge (2 single beds put together) and took up 90% of the room. I couldnt sleep due to the uncomfortable middle bit where the 2 beds join. Tv made a loud humming noise when switched on, shower door wouldnt fully close so the bathroom floor was constantly wet after a shower, the closet was so small you can only fit shirts or very small jackets. Oh and charging customers £10 for the car park is a joke.