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The Old Mill in Batheaston would have once been an amazing venue situated right on the picturesque Avon River, but now, sadly, needs a lot of money spent on it to bring it up to a better standard. Fixtures and fittings are all good quality but some need a little repair. Air conditioning would be a great addition as room was extremely hot but England was suffering from a heatwave, so it is unlikely that this is a common occurrence. Having said all this, we would happily stay there again.

Lovely location, easy reach into bath town by local bus, staff very friendly, needs some updating. Very clean, would stay hear again.

On arrival at Reception after long journeys on an extremely hot day we were told that the Bar wasn't open, although advertised as open all day, and as our rooms were not available for 15-minutes there was no access to tea, coffee or cold drink. We were directed to a local pub instead! This was a very bad start. We had booked a table for 6 at 7.30pm in the dining room but hadn't been informed that there was a large screen tv by our table and a raucous crowd surrounded us watching the football. Added to that the table service was very poor and after the main course the plates were not removed until about 9.30 and no dessert list was offered. On finally enquiring at the Bar and complaining that I felt we had been overlooked I was told by the waitress/Bar attendant that the kitchen was no longer taking orders but would enquire. Another waiter then appeared, cleared the table and finally brought dessert menus! The waitress spent most of the evening serving drinks at the Bar so had little time to attend our table. A case of under-staffing which spoilt our evening. We dined elsewhere the following evening!

Shocking .Limited and of the cheapest products possible. Fruit withering but still put out. Yoghurt sour . Being referred for many reasons to local food safety agency

nice hotel but a cooked breakfast would complete the experance

The staff at the Old Mill are really friendly and helpful. The Italian restaurant is pleasant with a nice outlook next to the canal and the food is nice. The breakfast is basic continental but perfectly adequate. The location is good only a 10 minute walk to the canal that takes you all the way in to the centre of Bath and is a lovely walk. Our room at the Old Mill was perfectly fit for purpose however is in need of some decoration. It could have been cleaner, we found cobwebs over the bedside lamps and dead knats (due to being close to the water) on the window sills. The bed dipped in the middle.

Room was to small not enough room to move about toilet and shower were very small could not clean your self without hitting your arm on the sink very cramped and uncomfortable

I had a difficult stay here during the recent heatwave. The room had no air conditioning and became extremely warm, so I opened the window for ventilation. As the hotel is next to the river, a swarm of flying ants came into the room during the night as well as spiders and other insects, they were everywhere including on the bed. I approached the receptionist immediately, she told me that the hotel had no alternative room available and gave me a hoover and bedsheet, which was inadequate given the amount of insects and the boiling temperature in the room. The receptionist said “I already gave you the hoover and the bedsheet, there is nothing else I can do.” I contacted Hotels.com at the time, but the issue could not be resolved overnight. I ended up sleeping in my car that night. In the morning, I spoke with the manager, who was reasonable and agreed to let me check out early with a refund for the second night, which Hotels.com confirmed. Overall, I appreciate the manager resolving the unused second night, but the lack of air conditioning/ventilation and the handling of the issue overnight made the stay very uncomfortable. I would be cautious about staying here during hot weather, especially in rooms near the river.

Ok, so this is one of the cheapest hotels in or around Bath. It’s clean and the breakfast is fine for the price. I have seen some reviewers complain about the variety but seriously what do you expect at this price. Our room was ok but very very warm. Location is great and with a bit of investment could be upgraded a few levels but then again so would the price. Uber was approximately £10 to Bath City Centre. Parking is £10 but again far cheaper than in Bath city. You get what you pay for and it is fine for a budget stay.

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The annex accommodation is a lot smaller than expected & in need of renovation

It was ok but will not go back as rooms to small

Location very picturesque and quaint Room clean however very stuffy bed was comfortable Breakfast edible but very basic

Not as good as advertised, breakfast poor and restaurant poor

It’s so good to stay & nice surroundings

The main issue which reduces the lower recommendation rating is the £10 car park charge, which I've never experienced at any overnight hotel stay in my life. Also the internet signal in the annexe where our room was located was poor, meaning that I couldn't communicate effectively with my workplace. This will cost me time in future as I need to compensate and make-up for my schedule.

Rooms were clean and had been updated but general hotel felt in need of investment. Staff were pleasant . Only made aware of car park charge day before stay

Le jour de notre départ nous avons approché notre voiture de location proche de l'entrée principale de l'hôtel. Pour cette raison nous avons reçu une contravention de stationnement. Aucune affiche ne nous prévient de cette interdiction. Nous considérons ces vrais supplémentaires comme de la fraude et une attrape à touriste. Notre voiture était stationnée pour la nuit dans une rue avoisinante.

On arrival, we could see straight away that the photos shown on the Hotels.com are old and showing the property in much better condition than the hotel actually is. This we could have managed but when my two colleagues went to their rooms they called me to complain about the heat, the bad smell and basic condition and cleanliness. Both decided that this accommodation was not as advertised and well below the value charged and they left. As I had already completed a 14 hour day so I decide to stay, the room was indeed hot but otherwise seemed okay even though not near the value charged. When I went to the restaurant I received a call from your help line and we discussed the issues and I explained the differences between advertised condition and actual condition and that two of my team had left very unhappy. When I ended he call, two different guests approached me and explained that they are also very unhappy. One stated that there were bugs and flying ants in their room and there was a bad damp smell. The other complained about mold and a really bad smell from the bathroom, this would now be 4 rooms with complaints at the same time, not related to AC. When I went up to my room and used the shower my room also started to smell, it made a very uncomfortable stay and by time I awoke I had a really bade taste in my mouth and I was not feeling well.

Verye pleasant stay at a more than reasonable price.The staff couldn’t do enough to help they were fantastic all of them